Booking System Principles The creation and operating model of Book My Vaccine is based off the following four principles regarding responsibility and Governance between MoH, Whakarongorau Aotearoa (Whakarongorau) and DHBs. These guiding principles are intended to promote consumer safety, equity, and trust in the system. These are detailed in the next four steps: 1.
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Setup: The Book My Vaccine tool will support the nationally led and locally delivered vaccination programme o
The Ministry of Health has overall coordination and monitoring responsibility including overall messaging leading nation-wide booking campaigns.
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DHBs have responsibility for vaccinating their populations, including localising campaigns to meet vaccination targets.
Setup: The Book My Vaccine tool will be implemented by all DHBs o
The Book My Vaccine tool will be the trusted source of available booking slots for the public, the DHBs and for Whakarongorau Call Centre to see what appointments are available for booking.
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All vaccination site types down to Community Hub level will use the Book My Vaccine tool. General Practices and Pharmacies will initially have the option of either using their own system for vaccination scheduling or the Book My Vaccine tool.
Pre-event: The Book My Vaccine tool will be provided as a package with Whakarongorau as the National Call Centre o
Whakarongorau will only support the Book My Vaccine tool and no other booking systems once the Book My Vaccine tool is operational. Legacy booking systems will be phased out or replaced.
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Whakarongorau will provide a consumer supporting role for public queries (in-bound) and assisted booking for all DHBs and sites available on the Book My Vaccine tool.
Post-event: The management of following up individuals for missed vaccination appointments will be a mixed model o
Whakarongorau can provide the service for follow-up of missed appointments (outbound calling) if agreed with the DHB, before passing on to DHB teams for intensive outreach followup. This agreement will be defined between the DHB and Whakarongorau in the engagement plan.
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Otherwise: DHBs will follow up on missed appointments (outbound calling), or can be supported by local models with Primary Health Organisations or Iwi providers
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