Risk Score for Call Prioritisation

Risk Score for Hub Call Prioritisation

Description What this means

The Risk Stratification tool uses information from the NHI data base to assign a number (Risk Score) to each Case record in the NCTS.

The Risk Score is also sent through and visible in the CCCM.

A population-based risk stratification tool (the Risk Score for Call Prioritisation, or, Risk Score for short) has been developed to help to identify who needs to be prioritised for contact for the first assessment which determines whether their COVID-19 care needs to be supported with active care management or the self-service pathway.

This tool uses age, ethnicity and vaccination status data to inform risk of hospitalisation due to COVID-19. This tool will support Care Coordination Hubs by prioritising outreach from the hub to those wo have not responded to the initial text outreach to indicate that they are positive for COVID19. The Risk Score is separate to the Clinical Acuity Score and where an Acuity Score has been populated, this should be used instead.

The risk score is a field in the back end of the NCTS that assigns a numeric score (0-1) to each case. A number closer to 1 is considered higher risk; a number closer to 0 is considered lower risk. ​

1. In the NCTS the Risk Score can be used to prioritise patient call-backs if the Care Coordination Hubs have not had contact within 24 hours of their positive COVID-19 test result.

2. The Risk Score will display in CCCM as a Clinical Flag and be labeled Risk Score. • From the full web version of CCCM, the Dashboard can be sorted by descending risk number, then Search & Filter the data to show your organisation and can be used to prioritise Initial Health Checks.​ • From CCCM via PMS, the Risk Score can be identified on the person banner or bubble list and can be used to prioritise Initial Health Checks.​

NCTS

CCCM