05-26-2010, 12:09 PM Stingray Senior Member Super Geek
Join Date: Mar 2008 Location: St. Louis, MO Posts: 2,468
Defective Speedway put back up for sale at ShopNBC! ShopNBC's flawless return inspectors... I ordered the silvertone speedway. Got mine 2 days after I ordered it. It was 502 out of 800. It arrived defective. The top pusher was fine but the bottom pusher would not turn freely to open or close to depress the pusher. So I sent it back for a refund. I filled out the return paper and checked defective. I even wrote two sentences on the same return paper at the bottom where I checked the word "defective." Told them the "bottom pusher does not turn freely to depress the pusher as the top one does. Please refund my shipping of $14.99 due to it being defective as well." I wrote it big and clear as day so it would get fixed. I got an email today stating your return has been processed and here is the amount of your refund getting put back on your charge card. They did not refund my shipping of $14.99. So I called shops cs to get a credit of $14.99 put on my account. The lady put me on hold and checked on my return and said it was not defective. I told her what I wrote stated above on the return form and she said QUOTE " All returns go through 8 different people and all 8 of them said the watch is just fine. I said...so its back up for sale again? And she said yes it is!" I did not want to get in an argument with her over it so I said ok nothing more I can do about it and we said good bye. So now someone is going to get another defective silvertone speedway #502 and the bottom pusher is totally screwed up. UNBELIEVABLE! __________________
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#2 05-26-2010, 12:26 PM
Ronko Man Senior Member Super Geek
Join Date: Feb 2009 Location: Long Island, NY Posts: 1,574 Real Name: Doug
Yeah unbeilevable for sure! I returned No. 461/800 Silver & just got a few hours ago No. 640/800 I don't want to say anything yet on this one- don't want to jinx myself? __________________
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Dave B Senior Member Super Geek
Join Date: Oct 2009 Location: Rochester, New York Posts: 1,010
A tough and weird situation for sure. __________________ "Don't sweat the small stuff?!? With watches, it's ALL about tiny, important small stuff." Dave B View Public Profile Send a private message to Dave B Send email to Dave B Visit Dave B's homepage! Find all posts by Dave B Add Dave B to Your Contacts #4 05-26-2010, 12:35 PM
reserveman Senior Member Master WatchGeek
Join Date: Nov 2009 Location: Las Vegas Nv. Posts: 2,864 Real Name: Ralph Williams
8 people check the watch come on I can't believe there that cheep to keep you 14.99. I guess this means anyone that sends there watch back will have to pay both ways shipping. I would ask for a manager. reserveman View Public Profile
Send a private message to reserveman Send email to reserveman Find all posts by reserveman Add reserveman to Your Contacts #5 05-26-2010, 12:47 PM WATCHGEEK Senior Member Veteran Geek
Join Date: Mar 2008 Posts: 641
I totally understand what you are going through Kevin, maybe you should email JS http://watchgeeks.net/showthread.php?t=21805 WATCHGEEK View Public Profile Send a private message to WATCHGEEK Find all posts by WATCHGEEK Add WATCHGEEK to Your Contacts #6 05-26-2010, 12:50 PM tampa8 Senior Member Super Geek
Join Date: Oct 2008 Location: Tampa FLorida & Storrs Ct Posts: 1,071
Stingray, you're far from a new poster or new to watches. I have to assume the watch is defective if you say it is. So, will you reward them for keeping your money and buy again from Shop? __________________ Remember, watches are people too. tampa8 View Public Profile Send a private message to tampa8 Find all posts by tampa8 Add tampa8 to Your Contacts
#7 05-26-2010, 01:08 PM
Chief68 WatchGeeks Moderator True WatchGeek
Join Date: Jan 2009 Location: Staten Island New York Posts: 11,604 Real Name: Nick
Kevin , you need to politely climb the ladder and speak to someone of authority . First I am sure you know a defective watch and second Shop has already admitted they do not have qualified people to check the watches. Ask for a Supervisor and tell them to refund the shipping your watch was and is defective. __________________
NYPD Emergency Service Unit
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05-26-2010, 01:23 PM Stingray Senior Member Super Geek
Join Date: Mar 2008 Location: St. Louis, MO Posts: 2,468
I told her I am not asking for a refund of the cost I spent to ship it back. I also said I could have called and asked for a pre paid shipping label but I did not. What gets me is why have the reason for returning the word "defective" to choose if they just ignore what the person wrote about what the defection is. __________________
- Kevin Stingray View Public Profile Send a private message to Stingray Find all posts by Stingray Add Stingray to Your Contacts #9 05-26-2010, 01:29 PM
Join Date: Feb 2010 Location: Columbia, MD Posts: 233 Real Name: John
Johnjr Senior Member Senior Geek
The Blind leading the Blind sorry to say. __________________ Well what can you do Johnjr View Public Profile Send a private message to Johnjr Send email to Johnjr Find all posts by Johnjr Add Johnjr to Your Contacts #10 05-26-2010, 01:31 PM Nonchalant Senior Member Super Geek
Join Date: Apr 2008 Location: Mt. Airy, North Carolina Posts: 1,535 Real Name: Dennis B
Unbelieveable, what kind of way this is to run a business. Nonchalant View Public Profile Send a private message to Nonchalant Find all posts by Nonchalant Add Nonchalant to Your Contacts #11 05-26-2010, 01:50 PM
Stingray Senior Member Super Geek
Join Date: Mar 2008 Location: St. Louis, MO Posts: 2,468
Quote: Originally Posted by tampa8 Stingray, you're far from a new poster or new to watches. I have to assume the watch is defective if you say it is. So, will you reward them for keeping your money and buy again from Shop? Absolutely. They do still give some excellent deals on some excellent watches. After reading about this will you still buy again from shop? __________________
- Kevin Stingray View Public Profile Send a private message to Stingray Find all posts by Stingray Add Stingray to Your Contacts #12 05-26-2010, 01:51 PM
RoyalOak Senior Member Veteran Geek
Join Date: Jan 2010 Posts: 646 Real Name: Stan
Quote: Originally Posted by Stingray I told her I am not asking for a refund of the cost I spent to ship it back. I also said I could have called and asked for a pre paid shipping label but I did not. What gets me is why have the reason for returning the word "defective" to choose if they just ignore what the person wrote about what the defection is. First, this is exactly why everyone who is returning a defective DD Speedway and knows the number should supply it in a current thread posted under General Invicta Watch Discussions. My returned silvertone number is #568. I did receive a full refund, including the $14.99 shipping I paid when i returned it. Second, you are entitled to be reimbursed for your return shipping costs to Shop if the item is defective. They have a $14.99 reimbursement cap, but that is impossible for the weight of this watch 1 lb., a delivery confirmation and $990 of insurance. It cost me $23.10 to return it. I took my USPS receipt and sent it to: ShopNBC Customer Relations 6740 Shady Oak Road Eden Prairie, Minnesota 55344 I went through this same thing with a defective Venom OC Kit. That one weighed 5 lbs. with the case, plus insurance and delivery confirmation the shipping costs were over $27. When Shop told me they could not reimburse more than 14.99, I asked for a Supervisor who gave me a $20 Shop credit for my inconvenience. There is no way you should not be made "whole" purely as a matter of principle. I would get every penny you spent reimbursed! RoyalOak View Public Profile Send a private message to RoyalOak Find all posts by RoyalOak Add RoyalOak to Your Contacts
#13 05-26-2010, 01:59 PM timeman Senior Member Master WatchGeek
Join Date: Mar 2008 Location: Long Island, New York Posts: 4,730 Real Name: Jerry
Quote: Originally Posted by Stingray All returns go through 8 different people and all 8 of them said the watch is just fine. I said...so its back up for sale again? And she said yes it is!" I did not want to get in an argument with her over it so I said ok nothing more I can do about it and we said good bye. So now someone is going to get another defective silvertone speedway #502 and the bottom pusher is totally screwed up. UNBELIEVABLE! The same thing happened to me with a defective Invicta chronograph. The second hand at the 2 o'clock hour marker wasn't ticking/moving. I returned the watch clearly stating on the return slip the watch was defective and wrote what the problem was. When I asked for my return postage I was told the same line about their 8 person review panel and was told the watch wasn't defective. So another defective watch being re-sold. __________________
timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #14 05-26-2010, 03:50 PM
tampa8 Senior Member Super Geek
Join Date: Oct 2008 Location: Tampa FLorida & Storrs Ct Posts: 1,071
Quote: Originally Posted by Stingray Absolutely. They do still give some excellent deals on some excellent watches. After reading about this will you still buy again from shop? I understand the question, but not quite the same for me. It hasn't happened to me. If I stopped buying from Shop anytime someone had a problem, I never would...lol I already have not bought from them since the beginning of the year for other reasons, I have posted that, and also said nothing is forever, things change, so I would not say I would never buy again. The reason for my question, and more of what I meant was if these things do happen to someone, and you don't take some kind of action, it will continue to happen. __________________ Remember, watches are people too. tampa8 View Public Profile Send a private message to tampa8 Find all posts by tampa8 Add tampa8 to Your Contacts #15 05-26-2010, 04:13 PM
RenatoDiamond Senior Member True WatchGeek
That is amazing, obviously no one looked at the watch carefully. __________________ RenatoDiamond
Join Date: Dec 2008 Location: California Posts: 17,614 Real Name: Gene
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AWOZ Senior Member Veteran Geek
To bad that this happened and it was the same for me 720/800 going back. Maybe invicta should RECALL them. I mean everyone. __________________
FUN IS GOOD!!! AWOZ View Public Profile Send a private message to AWOZ Find all posts by AWOZ Add AWOZ to Your Contacts #17 05-26-2010, 04:26 PM ras Senior Member
Join Date: May 2009 Location: OOB.MAINE
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That is ashame that someone will get a bad watch and go thru what you did. ras View Public Profile Send a private message to ras Find all posts by ras Add ras to Your Contacts #18 05-26-2010, 04:30 PM mhbinwc Senior Member Senior Geek
Join Date: Apr 2008 Location: Pennsylvania Posts: 102
This issue brings up a question in my mind. The watches are limited editions - each has it's own number. If you return a watch because there is something wrong with it can they turn around and re-sell it as new? I am not talking about watches returned unworn that folks just didn't like but watches that were returned for defects. It would seem that as small a number as 800 and with a community as active and vocal as this one it would be a simple exercise for someone to post "I just received 99/800 - did anyone return it?" Any thoughts? mhbinwc View Public Profile Send a private message to mhbinwc Find all posts by mhbinwc Add mhbinwc to Your Contacts #19 05-26-2010, 04:35 PM
CurrentTime Senior Member True WatchGeek
Join Date: Sep 2008 Location: Thomasville, NC Posts: 5,916 Real Name: -Rick-
This has happened to me as well with a Philip Power Reserve. Richard Corbo was gracious enough to offer to have the watch repair paid for by HIMSELF because there were no more watches to be had . . . anywhere. I thanked him and just returned the watch for refund (just a personal preference issue . . . I don't do repairs on a new watch -- it goes back). I indicated on the return form that the watch was defective (and explained how it was defective). When told I wasn't getting my shipping fee refunded (about a week after mailing it back), that's when I learned that in their infinite wisdom, they determined that the watch self-repaired during the return trip to Kentucky, and that it was back up for sale. I really felt badly for the next sucker who's gotta go through the same damn thing. __________________ VISIT MY WATCH PHOTO
GALLERY CurrentTime View Public Profile Send a private message to CurrentTime Find all posts by CurrentTime Add CurrentTime to Your Contacts #20
05-26-2010, 04:39 PM
Rog1 Senior Member Super Geek
Join Date: Nov 2009 Location: Pompano Beach , Fl. Posts: 1,911 Real Name: Roger
I agree with Stans post above. When I look at an item at Sears and I notice it is defective, I place it back and it costs me nothing. It should be the same with ShopNBC, I would call and ask for a supervisor. R __________________
I'm earning extra watch money, one wipe at a time!!!! Rog1 View Public Profile Send a private message to Rog1 Find all posts by Rog1 Add Rog1 to Your Contacts #21 05-26-2010, 04:45 PM
DomTime Senior Member Senior Geek
Join Date: Feb 2010 Location: Queens N.Y. Posts: 314
Pure hogwash....Demand a refund.I would for sure.8 inspectors?????8 inspectors who can't even tell you the difference between an automatic watch,or a quartz.I called a few months back,and the woman couldn't even say Subaqua.It was a laugh and a half.She was even rolling.So don't let them tell you 8 inspectors checked your watch.Maybe they mistaken your watch for a Serta mattress......It's a bunch of PURE HOGWASH!!!!!! __________________
DomTime View Public Profile Send a private message to DomTime Send email to DomTime Find all posts by DomTime Add DomTime to Your Contacts #22 05-26-2010, 04:51 PM
vbobdriveguy Senior Member Master WatchGeek
Join Date: Feb 2009 Location: Van Nuys, CA Posts: 4,183
Inspector #1 "Looks good to me. Hey Bob. What do you think?" Inspector #2 "You word is good enough for me. Hey Bill. What do you think?" Inspector #3 "If you guys say it's OK, who am I to argue?" etc...etc...etc...etc...etc... Don't know if this is how their inspectors are doing it, but it sure doesn't sound like there's that much inspecting going on. __________________ Jay
vbobdriveguy View Public Profile Send a private message to vbobdriveguy Find all posts by vbobdriveguy Add vbobdriveguy to Your Contacts #23 05-26-2010, 05:25 PM garyh Senior Member Veteran Geek
Join Date: Apr 2009 Location: Missouri Posts: 647 Real Name: Gary
Seriously? all 8 inspectors couldn't read defective and the problem that was outlined below. Really? __________________ HE WHO DIES WITH THE MOST WATCHES WINS!
garyh View Public Profile Send a private message to garyh Send email to garyh Find all posts by garyh Add garyh to Your Contacts #24 05-26-2010, 05:37 PM DHL Senior Member Super Geek
Join Date: Jan 2009 Posts: 1,527
Quote: Originally Posted by Stingray ShopNBC's flawless return inspectors... I ordered the silvertone speedway. Got mine 2 days after I ordered it. It was 502 out of 800. It arrived defective. The top pusher was fine but the bottom pusher would not turn freely to open or close to depress the pusher. So I sent it back for a refund. I filled out the return paper and checked defective. I even wrote two sentences on the same return paper at the bottom where I checked the word "defective." Told them the "bottom pusher does not turn freely to depress the pusher as the top one does. Please refund my shipping of $14.99 due to it being defective as well." I wrote it big and clear as day so it would get fixed. I got an email today stating your return has been processed and here is the amount of your refund getting put back on your charge card. They did not refund my shipping of $14.99. So I called shops cs to get a credit of $14.99 put on my account. The lady put me on hold and checked on my return and said it was not defective. I told her what I wrote stated above on the return form and she said QUOTE " All returns go through 8 different people and all 8 of them said the watch is just fine. I said...so its back up for
sale again? And she said yes it is!" I did not want to get in an argument with her over it so I said ok nothing more I can do about it and we said good bye. So now someone is going to get another defective silvertone speedway #502 and the bottom pusher is totally screwed up. UNBELIEVABLE! They had eight people to inspect the watches on return but nobody to inspect them before they shipped in the first place? I don't buy it. I think you are being BS'd. DHL View Public Profile Send a private message to DHL Find all posts by DHL Add DHL to Your Contacts #25 05-26-2010, 05:42 PM erictrumpet Senior Member Super Geek
Join Date: Nov 2009 Posts: 1,906
Stick to your guns and get your shipping cost refunded, mostly on principle. I think it's worth the fight. As for them reselling the watch, you have no control over that, so let it go. Can't win that one. Eric. __________________
ohioborn Senior Member Senior Geek
Join Date: Dec 2009 Location: las vegas Posts: 170 Real Name: mark kaufman
The funny thing to me is, why would any company need 8 inspectors for anything? ohioborn View Public Profile Send a private message to ohioborn Send email to ohioborn Find all posts by ohioborn Add ohioborn to Your Contacts #27 05-26-2010, 05:56 PM iceman64 Senior Member Veteran Geek
Join Date: Jul 2009 Location: Raleigh, NC Posts: 734 Real Name: Mark
Quote: Originally Posted by DHL They had eight people to inspect the watches on return but nobody to inspect them before they shipped in the first place? I don't buy it. I think you are being BS'd. Ditto. This claim is absolutely ridiculous. You spend a thousand $$ on what turns out to be a defective watch, then you have to fight and spend more of your own $$ and time to make it right. Very bad business IMO. iceman64 View Public Profile Send a private message to iceman64 Send email to iceman64
Find all posts by iceman64 Add iceman64 to Your Contacts #28 05-27-2010, 12:06 PM
Gregg Senior Member Super Geek
Join Date: Jun 2008 Location: Vallejo, Calif. Posts: 2,070 Real Name: Gregg (New Geek)
Quote: Originally Posted by Chief68 Kevin , you need to politely climb the ladder and speak to someone of authority . First I am sure you know a defective watch and second Shop has already admitted they do not have qualified people to check the watches. Ask for a Supervisor and tell them to refund the shipping your watch was and is defective. To me this is an issue of credibility/believability as discussed. It is not acceptable that whomever has stated there is no defect=so it's up the chain-of-command to address this problem because another WG may be getting this problem-free watch, and this is not right! Plus you are entitled to a refund, and we should not be settling for 3rd rate CS, any of us ever. Gregg View Public Profile Send a private message to Gregg Find all posts by Gregg Add Gregg to Your Contacts #29 05-27-2010, 12:15 PM
CharlieB Senior Member True WatchGeek
Join Date: Mar 2008 Location: On the Puget Sound, WA Posts: 12,002 Real Name: Charlie
Sounds to me like Shop needs at least 9 inspectors, maybe the 9th would get it right. __________________
The Celebration's Coming.............. It's Back To Back Time Again Baby!!! CharlieB View Public Profile Send a private message to CharlieB Find all posts by CharlieB Add CharlieB to Your Contacts #30 05-27-2010, 01:32 PM
nycruza Senior Member Super Geek
Quote:
Join Date: Jan 2009 Location: Las Vegas Posts: 1,352 Real Name: A.J.
Originally Posted by ohioborn The funny thing to me is, why would any company need 8 inspectors for anything? Be thankful they don't work for our Gaming Commission __________________
SANIII on the Rocks with a Twist of Lemon nycruza View Public Profile Send a private message to nycruza Find all posts by nycruza Add nycruza to Your Contacts #31 05-27-2010, 02:30 PM Stingray Senior Member Super Geek
Join Date: Mar 2008 Location: St. Louis, MO Posts: 2,468
I might call shop and speak with a supervisor about it. Hell I pee in the wind $15 everytime I stop at Quiktrip for a 30 pack. __________________
- Kevin Stingray View Public Profile Send a private message to Stingray Find all posts by Stingray Add Stingray to Your Contacts #32 05-27-2010, 10:01 PM TickTockMomma Junior Member New Geek
Join Date: Feb 2009 Posts: 11
I got the DD Speedway 059/700 in black and so far so good overall. However, the hour hand is not dead on. It's about half it's width off as it points to the 10:00 marker, for instance. It doesn't bother me enough to send it back. The chrono works fine. When the chrono hand sweeps around each revolution the minute sub-dial hand moves to each marker dead on. It's keeping perfect time and the date turns over right @ midnight. It does put me on edge a little, though, when I read about so many having problems. It's a shame and should NEVER happen with a timepiece such as this one. I am not that knowledgeable about watches but I love them!! I really appreciate what I learn from the members on this site. I feel I got an added bonus with this one because it's like wearing a black onyx bracelet. (The women would appreciate this.) Wasn't sure how I would like an all black watch, but I love it! I hope the issue with this timepiece is resolved soon and everyone who was disappointed will be able to get this beautiful watch back into their collection and a big smile back on their faces!
Take Care. Gene TickTockMomma View Public Profile Send a private message to TickTockMomma Find all posts by TickTockMomma Add TickTockMomma to Your Contacts #33 05-28-2010, 12:55 AM socrates Senior Member Super Geek
Not anymore! __________________ Dulce bellum inexpertis
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