SH IP AGENCY
SHIP
AGENCY:
driving efficiency and transparency
Wallem is preparing to roll out two new software tools, which used in tandem will revolutionize its ship agency business. The a3 Agency System and Sedna collaborative platform will help staff deliver world-class service to its customers.
O
Dickson Chin 16
wallem.com
verseeing the a3 and Sedna implementation is Wallem’s IT Projects Director Andy Chan. He believes the new systems will transform the way staff in Wallem’s agency business carry out their work: “The cloud-based a3 Agency System is designed specifically for the shipping business. Its pre-defined workflows and powerful off-the-shelf features enable Wallem to standardize its business processes, operations, and reporting. Taking advantage of pre-built integrations between a3 and SEDNA, we are deploying them as a unified platform to streamline operation, communication and collaboration.” With each appointment, agents must attend to mountains of documentation, including cargo manifests, letters of authority, notices of readiness, stowage plans and bills of lading. At the same time, they have to watch over every stage of the port call, liaising with numerous stakeholders to make sure that a string of tasks is completed in the right way and the right order. The a3 Agency System automates these processes, saving time and reducing the risk of error. It also makes it easier for staff to keep track of progress for the duration of a port call and generate reports on key operational metrics, such as time in port, operational delays and the KPIs that are important to the principals for greater transparency about their vessels and cargoes. a3 will be integrated with Sedna, a collaborative platform which provides team inboxes allowing
