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September to December 2013


Septe Volunteer Management Course outline: The course is aimed at anyone who is responsible for managing volunteers in an organisation. It is suitable for both new and experienced volunteer managers alike, and will provide each delegate with the information and advice needed to employ best practice when managing any volunteers in your organisation. There is also a great opportunity for delegates to discuss their own experiences and explore best practice methods within a group setting. Trainer: Andrew Morter Cost: £69 (plus VAT) for non members and £62 (plus VAT) for Voluntary Norfolk members Date: Thursday 5 September

The Basics of EU Funding Course outline: This half day course, offers an introduction to the world of European funding. It will give tips on sourcing help, finding funds and applying for them successfully. Designed for anyone who has an interest in raising funds for their organisation or is involved in bid-writing, developing bids or managing projects. By the end of the session you will be able to identify funding opportunities and know how to source funds and where to go for further assistance Trainer: Matthew Jones Cost: £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members Date: Tuesday 17 September

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ember Personalisation Course outline: This half day course is designed to update you in the process and principles of personalisation. By the end of the session you will: Learn about the background to and principles of the personalisation agenda Have the opportunity to interrogate the personal budget questionnaire Explore the implications for your organisation in relation to employees and the people who use your service Look at the practice of person centred planning Trainer: Clare Pastorius Cost: £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members Date: Wednesday 25 September

An Intro to Funding Course outline: This half day course, offers an introduction to tried and tested fundraising techniques and will help you develop a structured approach to finding funds and applying for them successfully. Designed for anyone who has an interest in raising funds for their organisation or is involved in bid-writing, developing bids or managing projects. By the end of the session you will be able to identify funding opportunities and source funds and have a basic knowledge of what elements are needed to attract funds. Trainer: Matthew Jones Cost: £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members Date: Wednesday 25 September

o to: www.voluntarynorfolk.org.uk/training


Octo Presentation Skills and Public Speaking Course outline: This course is intended for people who want to improve their skills in public speaking and presentation. By the end of the session you will be able to: Prepare yourself to present or speak publicly Explore the elements of your unique style as a presenter Deal with difficulties such as nerves and tricky behaviour from audience members Offer useful feedback to colleagues about how to develop as presenters

Planning your Event Course outline: To identify funding opportunities for events/activities and guide you towards planning stress-free events and activities. This course is designed for those new to the field of organising events or activities and all involved in planning or delivering the events. Trainer: Matthew Jones

Cost: £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members Date: Tuesday 1 October

Trainer: Clare Pastorius Cost: £69 (plus VAT) for non members and £62 (plus VAT) for Voluntary Norfolk members Date: Tuesday 1 October

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ober Co-Production course Course outline: This course introduces the principles and practice of co-production. We are required to shape what we do so that it supports the way people who use services want to access them and involves them in their production and delivery. By the end of the session you will: Understand the principles of co-production Learn about Asset Based Community Development Explore the challenges these new developments present to you personally and to your organisation Trainer: Clare Pastorius Cost: £69 (plus VAT) for non members and £62 (plus VAT) for Voluntary Norfolk members

Word Perfect Course outline: Skills for communicating effectively in the workplace, using verbal and non-verbal skills including: The benefits of effective communication What is communication – and what are the barriers that get in the way Different ways to communicate Importance of first impressions and rapport Identification of preferred interpersonal Style Survey Creation of personal communication matrix Trainer: John Carter Cost: Cost £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members Date: Thursday 10 October

Date: Wednesday 9 October

o to: www.voluntarynorfolk.org.uk/training


October The Write Way

HR Essentials Shared

Course outline: Communicating effectively in the workplace using the written word including:

Course outline: This half-day course covers the human resources basics that every manager should know.

Understanding the barriers that prevent written communication being understood Writing in Plain English, employing a suitable structure and format Improving grammar, punctuation and spelling Creating reports that the reader will find engaging and informative Employing techniques to check their written work before release Ensuring the language and tone in their correspondence does not cause offence

It will cover basic legal requirements and good practice on recruitment and disciplinary processes. By the end of the session you will: Have learnt legal requirements about recruitment and selection and managing disciplinary processes Explored good practice in dealing with these HR basics Identified the challenges your organisation faces and your next steps in improving your employment practice

Trainer: John Carter Trainer: Clare Pastorius Cost: Cost £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members

Cost: £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members

Date: Thursday 10 October Date: Thursday 17 October

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November Customer First Course outline: Delivering service excellence to customers. By the end of the workshop participants will be able to: Understand the features and impact of good and bad customer service Identify high performing organisations in the delivery of customer service Implement practical tools to improve their communication skills and mindset Identify the key moments during the customer relationship Appreciate the importance of trust, care commitment and respect Trainer: John Carter Cost: Cost £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members

At the Sharp End Course outline: Handling challenging customers and situations By the end of the workshop participants will be able to: Build rapport with the customer in challenging circumstances Deal positively with dissatisfaction and complaints Better understand their natural approach to dealing with conflict Increase their awareness of the mindsets to best deal with customers at the sharp end Trainer: John Carter Cost: Cost £35 (plus VAT) for non members and £32 (plus VAT) for Voluntary Norfolk members Date: Thursday 7 November

Date: Thursday 7 November

o to: www.voluntarynorfolk.org.uk/training


December Against the Clock Course outline: Tools and techniques to improve time management and personal organisation skills By the end of the workshop participants will be able to: Have a clear understanding of good and bad practice in personal organisation and time management Utilise a wide range of tips and tools for improving organisational skills Take a more proactive approach to the way that they organise themselves and manage their time – both in the workplace and in their home and social life Trainer: John Carter Cost: £69 (plus VAT) for non members and £62 (plus VAT) for Voluntary Norfolk members Date: Thursday 5 December

For further information on all our training go


Voluntary Norfolk are experts in training, offering a range of courses and services to suit all sizes of voluntary and community organisations.

Giving you and your organisation a service second to none and tailored towards your specific requirements, our training services are delivered by an extensive range of qualified, professional and highly skilled trainers.

o to: www.voluntarynorfolk.org.uk/training


Voluntary Norfolk training September to December 2013