Vivek Menon • UG Graphic Design • Graduation Project 2017
Prototype
Validate
On June 9th, a presentation was made compiling all the work that had been done for this project so far, and was shared with the Watson AI & Data Platform Lead of IBM for India. A call was setup with her, to discuss the validity and feasibility of the idea, and what technological and contextual shortcomings she found with the concept, if any.
The feedback largely received was very positive, with a few specific topics of discussions regarding specific issues such as •
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Incorporating a voice and tone analyser, to make user interaction more relevant based on the context Having a capability of using voice as input rather than providing it as a speech-totext translation for system As the chat services would be available to a large Indian audience, the ability to support regional languages, colloquial terms or a mix of hindi-english terms to help the user The possibility of having image processing technology to help verify any documents or screenshots of issues being faced by the user The ability to multitask and have the chat feature available to the user, while simultaneously being able to view video and audio content A seamless transfer from AI to Telecom personnel if and when the bot is incapable of fulfilling a customer’s needs.