NOTABLE BUSINESS OPERATIONS ACHIEVEMENTS IN 2022

Finance And Accounting

• Upgraded Nexonia to allow for more detailed information transfer to NetSuite, providing all users with direct access to receipt information.

• Revised internal controls for inventory management and distribution.

• Prepared payroll conversion to BambooHR/ TRAX which integrates with the BambooHR system.

• Developed detailed accounting and budget reports in NetSuite to be used by the verticals.

• Cross-trained critical accounting processes to provide support during busy periods and career development opportunities for staff.

• Participated in the NetSuite Annual Conference to obtain knowledge to enhance the usability of NetSuite.

• Completed filings for 990, 5500 and all payroll related reporting.

• Created an accounting tracking system to maintain necessary information ARPA grant funding.

• Qualified $5 million ARPA grant using operational expenses from Aug. 2021 – Oct. 2022 at the request of Allegheny County.

• Prepared the Forgiveness Application and received 100% forgiveness on the second PPP loan.

• Completed VisitPITTSBURGH’s annual audit and issued a clean opinion.

Office Operations

• Onboarded new Operations Coordinator to provide general office support across all verticals. Position handles shipping/ receiving tasks, as well as provides general data entry support, generating improved checks-and-balances across all areas.

• Created an Operational Coordinator Manual, documenting the process for inventory processing, entering In-Kind data to IDSS and tracking events subsidies, office/kitchen supplies and more.

• Updated ownership of keys to staff and created a new key directory.

• Created an updated mail processing manual for UPS, US postage and external warehouse shipping.

It

• Updated IT strategy for 2022-27.

• Implemented Multifactor Authentication (MFA) to all staff to increase security across network and email systems.

• Converted remaining desktop users to laptops (18), eliminating reliance on desktop remote access connections and enhancing remote access for all staff.

• Worked with vendors to develop a new ICP platform for better reporting and user experience over MS Excel and Saba environment currently in use.

• Conducted “data refresh” process with database vendor Tempest to archive old information and clear old patches in the IDSS CRM to allow better performance and improved user interface.

• Completed DLP (Data Lost Prevention) Certification and Phishing Specialist Certifications.

Human Resources

• Converted to BambooHR, allowing digitization of HR records, better consolidation of HR tasks and improved employee access to personal information.

• Completed conversion to BambooHR/ TRAX payroll, with an anticipated 2023 implementation.

• Changed benefit insurance brokerage to reduce administrative burden and costs.

• Converted external COBRA Administration to Alpine.

• Transitioned to new health insurance provider, a necessary move once VisitPITTSBURGH was bumped to the small-market category following changes to the staffing structure.

• Reviewed and updated all Human Resources policies and employee manuals to ensure compliance.

• Reviewed, updated and wrote position descriptions for all current and newly created positions.

• Worked with an outside vendor to conduct a comprehensive review of compensation structure and acted on its recommendations.

• Updated the salary budget for 2023, adding new positions and evaluating position changes made after the completion of the compensation study.

• Worked with the vertical leads to hire and onboard 12 new employees, including a new HR Manager, and offboard six departing employees.

• Developed a hybrid system to track and calculate ICP payouts using SABA and reviewed options for managing ICP performance in 2023 and future years.

• Provided DISC Assessments and conducted a culture workshop to facilitate teamwork in VisitPITTSBURGH’s hybrid work environment.

GREATER PITTSBURGH CONVENTION AND VISITORS BUREAU, INC.

DBA VISITPITTSBURGH

CONSOLIDATED FINANCIAL HIGHLIGHTS

YEAR ENDED DECEMBER 31,