Hayley Hunt, Installations Team Leader, Cellar Services team

We caught up with Installations Team Leader Hayley Hunt from our Cellar Services team. Read more about the role she plays in keeping installations running smoothly and efficiently for customers.

Hayley, tell us a little about yourself…

I’m Hayley and I’ve been with Greene King for more than five years. I first joined in January 2018, and I have worked in our Cellar Services team ever since – and I absolutely love my job. I’m a real people person so I thoroughly enjoy the regular and varied interaction I have with colleagues and customers, and I get a lot of satisfaction out of helping ensure our customers get the best possible service – with a smile of course!

You’ve had an interesting career so far?

You could say that. I started out as a Care Assistant in a care home then I joined the Prison Service where I spent 13 years as a Prison Officer. After that I had my first taste of hospitality when I started working in the Riverside House Hotel in Mildenhall. I began as a receptionist but I’m ambitious and I work hard, so I was eventually promoted to Assistant Manager. I was there for about a year before I joined Greene King.

I believe you have recently had a promotion?

Yes, I recently applied for the role of The Installations Team Leader and was successful in gaining the position. I’m currently transitioning into the role while I’ve been recruiting for my replacement on the Installations Team. I’m very much looking forward to working with a fantastic team and helping to shape the future of Cellar Service.

What is your role on a day-to-day basis?

I have been working as one of five Installation Coordinators in the Cellar Services team, which basically means that I help to organise any installations required by our customers. That could be new products being installed or it might be new equipment. Personally, I’m mostly focused on our Belhaven customers in Scotland but between the team we cover all of Scotland, England and Wales. Our SDMs meet regularly with their customers and if they need something new installed, they reach an agreement with their SDM who then hands them over to us. From there we then get in touch, sort out the details, provide quotes and then organise the actual installations, working directly with our team of engineers. It’s a seamless service and it really helps our customers. I’m now looking forward to taking my experience a step further in my new role!

So, are you office-based?

Yes, we’re fully office-based but I’m a real people person, so one of the many bits of the job that I love is speaking directly to our customers, building a rapport and basically just making sure that we’re delivering the best, friendliest and most efficient service that we possibly can. I also enjoy the regular contact I have with my colleagues, including those who are on the road. In fact, there’s not many bits of my job that I don’t love.

You’re doing an apprenticeship?

Yes, that’s right. I’m in the middle of completing a Level 3 Apprenticeship in Customer Service which I started last year. My boss asked me if I would be interested in doing an apprenticeship and I told him that I definitely would. It’s been so interesting, and I’ve learned so much about our company values, goals and strategies. It really helps me in my daily role. I’m due to complete the course later this year, so it’ll be nice to have another qualification and be able to offer even better service to our customers!