Is the center nationally accredited by CARF (Commission on the Accreditation of Rehabilitation Facilities)? What are the days and hours of operation? Is transportation assistance available? Are health services available (e.g., nursing care, medication management and physical, occupational or speech therapies)? What is the cost (hourly or daily rates)? Are there additional charges? Is financial assistance available? Are there any restrictions to enrollment (e.g., age, health conditions, limited mobility, memory loss, incontinence)? Do they offer personal care (e.g., assisted showers, shaving, hair care, foot care, incontinence care)? Does the center offer different levels of care? Are nutritious meals provided? Can they accommodate special dietary needs? What are the staff credentials? What is the staff-to-participant ratio? What kind of activities do they offer? Are there both group and individual activities? Is the location convenient to either home or work?
Step 3: Pay a Visit Make an appointment to meet with the staff and tour the centers on your list. Spend some time in the center to get a feel for the people and the program. Consider staying for lunch to evaluate the food and staff/participant interaction. Did you feel welcome? Did someone spend time finding out what you and your loved one want and need? Did someone clearly explain what services and activities the center provides? Did they present information about staffing, program procedures and costs? Is the center clean, pleasant and odor free? Is the center compliant with the Americans with Disabilities Act? Is the furniture sturdy and comfortable? Is there a quiet place within the program area? Did you see cheerful faces on staff members and participants? Do they have volunteers who help? Are participants involved in planning activities or making suggestions? What kind of security features are in place? What were participants doing during your visit? Did they appear happy and engaged?
Step 4: Check References Talk to two or three people who have used the centers you are considering. Ask for their opinion. Check online reviews. Step 5: What to Expect It’s important to remember that a change in routine can be challenging for you and your loved one. It may take several days or longer to adjust to a new routine and setting. Knowing what to expect is important for both of you. If you run into any difficulty or have concerns during this transition, ask staff for their suggestions and support. Keep in mind that this transition period is temporary; your loved one will soon enjoy and look forward to their days at the center. (918) 664-9000
Adult Day Health Services: Choose a Quality Program • LIFE’s Vintage Guide
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