IMPORTANT BOOKING INFORMATION

Guest Information Form

Upon booking please have your clients complete the Guest Information Form (GIF) on our website; myvikingjourney.com

Please note that this information is required at time of deposit. Please ensure their passport has up to 6 months validity from the return date and please ensure the customer obtains all necessary visas.

Payment Policy

A non-refundable cruise only deposit of $1,000 per person or a non-refundable Viking Air plus cruise deposit of $2,000 per person is required to secure a confirmed reservation within 3 days of making the cruise or Viking air inclusive reservation or your reservation may automatically cancel. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 120 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date.

Payments

There are several ways payments can be made.

TravelPay: Supplier code - TPSvikcru

PaymentGate: Supplier code - VIKINGRC

Credit Card

We accept Visa, MasterCard and American Express.Please note that some credit card companies may impose a Foreign Transaction Fee even though your transaction is denominated in Australian dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card-issuing bank. If a Foreign Transaction fee is applied by the issuing bank, Viking will provide reimbursement of such fees to a nominated bank account once a credit card statement is provided for verification. To avoid foreign transaction fees, you can pay via EFT (per below) or via American Express credit card.

Electronic Fund Transfers (EFT)

Australia

BSB: 032 000

Account number: 479505

Account name: Viking River Cruises

Bank name: Westpac Banking Corporation

SWIFT/BIC Code: WPACAU2S

New Zealand

BSB: 032 000

Account number: 479505

Account name: Viking River Cruises

Bank name: Westpac Banking Corporation

SWIFT/BIC Code: WPACAU2S

Please use as reference: Booking number (6 digits) + your name/travel agency

Please note this next step is crucial in order to confirm the booking.

For wire payments only (not credit cards) please immediately follow up payment with an email sent to audwires@vikingcruises.com

In your email please advise us of the following; payment amount, payment method (eNett, EFT), booking number, name / travel agency.

Airfare

If you would like to add airfares, please complete the Viking Air booking form and email it to the Cruise Consultant who has made the booking. Any changes after the booking form is submitted will incur a fee of $100 per person. Full payment for airfares is required at booking. Airfares will not be added to the booking without Guest Information Forms first being completed. Please ensure clients are aware of the airfare terms and conditions as whilst being great value for money, it is also nonrefundable, non-changeable and non-transferrable.

REVISIONS/CHANGES

Once a cruise booking has been accepted and a deposit paid, all changes are subject to a $30 charge per change.

Documents

Documents will be issued approximately three weeks prior to departure.

Transfers

Airport transfers are available at additional cost if air arrival and departure dates coincide with the first and the last day and destination of the cruise/tour itinerary. If guests arrive and depart on different dates to these, then airport transfers are not available. Guests who are not arriving or departing the destination on the first and/or the last date of the cruise/tour itinerary will have to make their own way to the hotel/ship at their own expense.

My Viking Journey

My Viking Journey (MVJ) is a website application for guests, enabling users to create a personalised cruise experience. Your clients can plan their trip with My Viking Journey, making the most of time on board:

• Browse and book shore excursions

• Get answers to FAQs – top 50 questions answered

• Access and print important documents

• View air services and your flight details

• Complete Guest Information Form

CHILDREN/MINORS

Due to the nature of our cruise and travel itineraries, Viking Cruises does not maintain facilities or services for children aboard cruise vessels or otherwise during the trip. On all river cruises, minors must be over the age of 12; must be accompanied and share a stateroom with a parent or legal guardian over the age of 21.