We have worked hard to set out a clear vision for the Group which is based on a set of values and principles which underpin our work and relationships. We do not have a single mission statement but we hope that our customers, and our partners and other stakeholders will recognise and embrace these commitments. We care about the people and communities in this area. We will put them at the heart of all we do and encourage them to influence our work. ● We will maintain our commitment to a core business which delivers decent homes, excellent services, affordable rents and improved quality of life for our customers. ● Our physical environment is special, we will seek to protect it and enhance it wherever we can, with quality at the top of our agenda. ● We will try to be innovative, creative and forward thinking, finding new and better ways to meet our ambitions. ● We wish to grow our business and provide more homes and services to support sustainable communities. ●
We will provide value for money and look to be efficient, effective and economical. ● We are committed to transparency, openness and probity. We will treat everyone fairly, whilst recognising that individuals have differing needs. ● We will always look for ways to work in partnership with other local groups and agencies. We believe this creates better services and greater value. ● We will be a responsible employer and invest in the training and development of one of our most important assets – our people. ●
Our ambitions and plans for the next 4 years are set out under 5 themes. 1 More homes more choice; 2 Excellent services and satisfied customers; 3 Well run for community benefit; 4 Growing and developing our business; 5 Working for sustainable communities.