Fulfillment Card Template - Q&A Version - VGM OTS

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PAP Management Frequently Asked Questions

Why am I having trouble falling asleep?

Why am I still snoring?

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Your machine may have a feature to ramp up your pressure setting. You can turn on this setting on the machine yourself. However, if you want to change your overall pressure setting, we will need to speak to your doctor. This could mean that your machine pressure is not adequate. Contact your doctor to discuss. Why am I getting a motor life expectancy error?

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If this error appears, the machine can still last between six months to a year. This would require a repair/replace prescription. Why does my machine keep turning off? PAP machines will automatically turn off after a few minutes when there is high leakage. Make sure your mask is secure, the water chamber is snapped shut, and that your face is clean of oils and any applied products. What should I do if my machine is not transmitting data?

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This usually affects older models. If this occurs, you can use an SD card to collect your data.

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PAP Management Frequently Asked Questions

Why is my machine making a whistling/whirling sound? This usually results from built-up ozone from specific cleaning machines. If this happens, you will need a repair/replacement prescription from your doctor.

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Why is my CPAP causing dry mouth, dry throat, runny nose, or stuffy nose? A humidifier or temperature adjustment can usually resolve all the above issues. Consult with your physician if the problem persists. How can I prevent water in CPAP tubing?

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Excess condensation can form in CPAP tubing when the temperature of your bedroom is cooler than the air coming from your machine. You can turn down the humidity level to rectify this. Switching to heated tubing may also solve this issue. Why am I getting skin irritation, sores, or bruises from my mask? If irritation or sores are developing, chances are you are overtightening your mask, your mask cushion may need replacing, or it’s caused by mask liners.

If you have further questions, please don’t hesitate to call us directly.

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