Operations IT

The Operations team has the daunting task of ensuring smooth functioning, day in and day out. At Summit Digitel, summer preparedness has given us the comfort to position our network with minimal effect, despite severe stress owing to summer impact the heat wave across many parts of the country and power availability crunch due to coal shortage in India. The consistency in the network performance has been maintained by our Operations Team on the overall scale through meticulous planning and prompt alertness.

We’re proud to announce that our diverse portfolio has now crossed 152k sites. With certainty, we can state that a steady flow of service requests through circles and the RFIs are taking place. A good deal of work is being completed within SLAs, including timelines for determining the sites feasibilities for sharers. Moreover, the speed of deployment has not only significantly improved, but has even exceeded the customer expectation on the delivery side. The sharer business has substantially increased in the organization, crossing 4K+ count of RFI deliveries till this quarter. It is also noteworthy that all our circles have crossed a half-century milestone.

In terms of improving efficiency, we have made significant headway. CapEx was optimized for the outdoor cabinets by standardizing the circuit breaker design and U-space allocation. Additionally, several new initiatives were undertaken along with the Revenue Assurance team and Sales team to plug the revenue leakage gaps. A workshop on SR Parameters was conducted to ensure improvement in understanding and optimize the current feasibility lead time.

Focusing on health and safety activities, actions have been taken to develop a digital platform for ‘Permit to Work’ and ‘Site Audits’ through a mobile application for which a cross-functional team is working on a third-party engagement. Development of mobile applications is in the pipeline for the same. Several special projects have also sharpened the safety adherence drive in the field.

Our team was thrilled to attend the Operations Conclave, which with focused on operational excellence, was held at offsite location to identify and discuss future opportunities and challenges accompanied by Team Building activities. Held in Goa, the Conclave started by the CEO-MD in his address appreciatinged the significant contribution of the Operations and IT teams for its impressive achievements in the FY 2021-22, while at the same time emphasizing upon building a strong culture of safety, respect, entrepreneurship, and excellence in line with Vision, Mission and Values statement of the organization. Significant insights on financial aspects and market scenario were shared by CXOs. Essential exposure of regulatory framework and IT interventions, including cyber security concerns, was were an arenas of interest to all participants that was emphasized on. Leaping forward towards achieving its goal of Operational Excellence, the Operations Team announced ‘Project UTKARSH’ which was launched by our CEO-MD. The Best performing circles under various categories were awarded by Summit’s Leadership team. The involvement of all participants in various team building exercises made this event exhilarating and memorable.