NetworkNews Issue: 1 - September, 2014
From the desk of Leaders From Leon’s desk I am excited to be part of the Clinical Services Global Facility Network and to present this newsletter, the first of an ongoing series, as a vehicle to communicate ideas, events and best practices to all of you! In fact, communication is one of the topics that has been on my mind recently. I have been visiting our network sites and conducting town hall meetings with employees. As I thought about what we can learn from and act upon, what came to mind was enhancing how we communicate internally. These internal communications, and their frequency, method and content can drive a lot of value.
Leon Wyszkowski Vice President & General Manager, Clinical Services N.A. & Facility Network
There is no doubt that technology has made us more effective and efficient, but it has also lessened the personal interactions we have with one another. As we continue to expand our network, developing a strong communications strategy will be one of the most important keys to our success in the future. In the end, how we communicate is one of the key drivers regarding how our organization is perceived by our employees and our customers. Many items cannot be communicated effectively through email. When we are able, we should participate personally in meetings. When we do not attend, do not provide a backup, and surprise others with bad news over email, three things happen: we erode trust; we make our colleagues feel like they are not important; and we may propagate a perception that we do not care. Nothing could be farther from the truth, but poor communication can drive that perception. I am not advising you against using email; it is, in the end, a very powerful tool. What I am asking is that we understand one another. Get to know the colleagues you interact with around the globe and understand what communication methods work best for them to ensure alignment, deliver information, and make them feel included. We can expect that issues will come up from time to time. If we want to positively impact the customer and employee experience, however, we have to minimize the amount of issues we generate. When issues arise, we have to make sure they are resolved in a timely manner. To become a true industry leading service organization, we must continue to focus on driving a teamoriented, customer-centric organization. Effective communication can start us on this path. Let's make sure that our communication, both internally and externally, reflects our Role Model Leadership and the organization we are and aspire to be. Let's make it one where colleagues and customers are at the center of what we do and teamwork is how we ensure that our colleagues, customers, patients and our organization all achieve success. I am looking forward to working with all of you on enhancing our communication and continuing to build on the great momentum you all have established in our facility network!
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From the desk of Leaders From Carlo’s desk One of the most rewarding aspects of being a leader in a successful business such as ours is the opportunity to develop employees. It is critical that we reinvest significantly in our growing business, and employee development is a critical component. Of course, there are the seemingly obvious ways that developing our employees allows us to reinvest in our business…it enables us to promote staff internally rather than hiring from the outside and incurring recruitment and Global Supply Chain Director training costs. We are able to backfill positions and keep costs down while retaining talented individuals. The highest costs in recruiting are not only those associated with acquiring the resources to find the talent we need, but the time it takes us to do that. By developing the talent we already have, we do not lose employees who are valuable to us and it is easier and less costly to fill base level positions as opposed to those requiring a higher skill level.
Carlo Bertorelli
An important contributor to developing employees is the performance management and development process (PMD). The PMD is a key tool in managing, motivating and aligning employee goals and aspirations. Yes, the PMD is a mandatory process that all leaders and employees must complete. But, I take the process seriously and far beyond something to merely check off my list of responsibilities. Using the PMD process effectively means better results for all of us. That's why Patrick Durbin is holding BSD leadership to an even higher standard this year with regard to the PMD process, as he mentioned in his letter to all BSD employees in August. And it is the very reason that I am ensuring that the Global Facility Network leadership, including myself, are meeting that goal. You may be wondering what the not-so-obvious ways are that employee development allows us to reinvest in our business. Two words – employee engagement. Employees who are part of the decisions in their careers and are actively involved in their work environment tend to be more engaged. In turn, they tend to remain employed with the organization and guide themselves, other employees and our business to greater success. That is why the Employer of Choice survey and the Employee Engagement Survey feedback are essential. So, why is all of this important? It is all necessary to keep up with the continued growth and change in the Network… which leads me back to re-investment. Re-investing financially in our business is critical to our success and the development of our employees. Significant current events that demonstrate the reinvestment in our business include the completion of the Suzhou primary packaging facility in China, which is due to begin operations in October 2014, as well as additional walk-in refrigerators in Russia and Brazil, and additional ambient storage in Argentina and China. Coming in 2015… the new Asia hub facility planned for Singapore and the Japan facility expansion including label setup, representing a total investment of around $16 million. In closing, I would like to mention another example of employee development and reinvestment in our business…Leon Wyszkowski. I am looking forward to Leon's deeper level of involvement in the facility network as he brings fresh insights that will contribute to our positive changes toward increased success. Case in point, check out his article about communication in this issue. Another critical component to our success!
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Argentina News, Events & Updates Highlights Ÿ Adoption of 'New Manager Assimilation Process' Ÿ Dynamic Info-Sharing Workshop Ÿ Successful implementation of Total Transportation
Management (TTM)
Key Events
Fabio Aprigliano Sr. General Manager Argentina / Latam
Infrastructure Development Our state-of-the-art facility at Argentina has been duly equipped with a new Freezer Room specially assembled for storage of frozen medication and gel packs. Ambient storage capacity has been enhanced with a new Depot. A dedicated zone has been dispensed to IP Secondary Conditioning. Work Force Integration New Manager Assimilation Process is a strategic time-efficient procedure adopted at Thermo Fisher to build a strong communicative bridge between a new manager and his/her team. HR Latam introduced this integrative process ensuring mutual understanding of operational approach between the new Facility Manager in Argentina Office and her subordinates.
Key Business Updates Ÿ Successful implementation of Total Transportation Management (TTM) for Latam Region Ÿ Global Project Management – Fisher Book (Billing System) has finished and undergone
testing process
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Argentina Dynamic Info-Sharing Workshop
A synergetic workshop was held wherein each group had to impart their insight on a particular area to the rest of the groups. Each one of the groups additionally defined the areas in which they wanted to gain insights from the rest of the groups. The objective of the info-sharing workshop was to improve integration skills and synergy among all the departments. This was effectively accomplished through dynamic info-sharing workshop.
Community Efforts Philanthropy beyond Corporate Social Responsibility
People Care This initiative inspires employee volunteers to undertake proactive steps towards helping underprivileged children. Under this initiative, they can collaborate regularly on Fridays to collect regular supplies for school children including food, nourishment, books, toys and first aid kits. At the end of 3 months, any 10 volunteers get together and donate all the things collected and spend some time with children.
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Argentina C-Bash: Engaging for Success World Cup In Thermo Fisher, the Argentina World Cup is just not about matches… its Fun, Food and Frolic too. We saw a number of matches together, organized a result guessing game in LATAM countries and the winners Jorge Fleitas, Raúl Cortés and Natalia Verdi were awarded with applause. Interesting trivia games were also organized along with questions about the matches.
Birthday Celebrations The objective of this activity is to share a moment celebrating the staff's birthday every month. The lasts Fridays of the month we organize a small event in the offices of Chile, Argentina, Peru, Colombia, Brazil and Mexico in order to eat something and celebrate the birthdays with all the staff honoring them with a present. Metegol Tournament Extending the World Cup fever, we chose to organize a metegol competition in Argentina. Christian Brindesi and Gaston Marchini won the game and the HR Team and Diego Cupo were announced as Runners up. Both couples received a gift card as prize. This activity inspired Team Spirit amongst the employees.
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Argentina Hall of Fame Reward and Recognition IMPACT AWARDS: Q1 a) Nominator: Jonathan Klawir Nominee: Christian Brindesi, Sr. Finance Analyst, Argentina b) Nominator: María Laura Márquez Nominees (Team): Carolina Vivanco, Logistic Operations Office, Leader, Chile Pía Ocampo, Sr. Logistic Operations and Project, Coordinator, Chile Fabián Pérez Vásquez, QA Associate, Chile Andrea Higuera, Logistic Operations Office Leader, Colombia Nancy Nócua, QA Associate, Colombia Johana Celis, Logistic Operations and Project Coordinator, Colombia Jimmy Sócola, Logistic Operations and Project Coordinator, Perú Olinda Bernales Bertolotto, Logistic Operations and Project Coordinator, Perú
NetworkNews Got something to go in the staff newsletter? Email it to network-newsletter@thermofisher.com
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Brazil News, Events & Updates Highlights 타 40% extension in storage capacity 타 2 major pharmaceutical companies interested in
Packaging and Logistic services 타 5 new Protocols activated
Daniel Fernandes
타 2 new customers espoused
General Manager Brazil & Mexico
Key Events The first quarter at Brazil was quite exciting and eventful. Infrastructure Development An expansion of 40 % in storage capacity will play a major role in overall performance enhancement of our facility. Before this current year's over, we anticipate having a new ambient zone and another cool storage chamber. Skill Up-gradation In order to keep pace with changing times, we are constantly striving to upgrade our staff; thus we organized worker's training from iComply to help workers develop and elevate their skills. A teleconference HR induction was held to talk about the continuous exercises in the association, at the same time 2 new executives were warmly welcomed on board. Business Development Opportunities A pharmaceutical Group has strongly expressed their desire to explore our services of primary packaging & logistics. 5 new protocols have started working and 2 new customers espoused.
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Brazil Community Efforts Key Business Updates
C-Bash: Engaging for Success
Service to society is a way of Life at Thermo Fisher. We decided to play our small pa r t i n h e l p i n g underprivileged cancer patients by providing them with basic supplies.
Staff Integration
The idea basically involved gathering utilized winter wear in good condition and donating them to Casa Hope Foundation - a foundation beautifully nurturing lives of cancer patients.
Tales of Triumph An employee of the logistics department – Milena de Macedo Ferreira got hitched at 26. Wellison and Milena had been dating for almost 4 years and their marriage news extremely delighted us. Clinical Services, Brazil savoured their wedding on 28th June, 2014 at Sao Paulo city. The couple further went on to Maceio beach in the northeast of Brazil to e n j o y t h e p o s t- m a r r i a g e outing.
Welcome coffee We have a practice of arranging a coffee or breakfast gathering i n t h e M e e t i n g Ro o m t o acquaint the new employee with the entire staff. There is mutual sharing of experiences. It's a great bonding exercise.
Milena de Macedo Ferreira Logistics Support Associate, Brazil
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China News, Events & Updates Highlights Ÿ Skill Up-gradation with English Language Course Ÿ A number of Team building and celebratory events
Ianne Loh General Manager China
28th October 2014 Intercontinental Hotel, Suzhou Announcing the Grand Opening of our 5th state-of-the-art Facility
As a continuation of our investment strategy in Asia, we are delighted to announce the opening of our fifth facility within the region.
supply needs – primary and secondary packaging, labelling, storage, import/export services and distribution of clinical trial materials.
We look for ward to welcoming pharmaceutical and biotech companies to celebrate the Grand Opening of our new, state-of-the-art facility. Strategically located South East of the Jiangsu Provence in Eastern China, Fisher Clinical Services Suzhou will serve global and domestic clients to meet their clinical
During the day we will be offering customized tours of our new facility and an opportunity to meet senior management from the APAC region. In addition we will be offering lunch and refreshments to all attendees and the opportunity to network with their peers.
To register a place please visit: https://www.surveymonkey.com/s/SuzhouChina
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China C-Bash: Engaging for Success Bonding with Nature
Continual Skill Up-gradation
On 13 June, 2014, we went together for an outing to Chaoyang Park to spend some time close to nature. Each of us realized the importance of team work and cooperation. Overall, it was entertaining, uplifting and informative.
On 01 August, 2014, we started an English Language Course for Beijing employees to enhance their understanding of the language and encourage them to serve the company and clients in a better way. 28 employees are benefitting from this initiative.
Birthday Bashes Again on 20th June, all employees from Beijing assembled to have fun and celebrate birthdays of employees falling from March to June. During this convention, Gao Yang was honored with an “Inspire Award� by Leon and Carlo for her excellent work during this period. A Family beyond the workplace The next day i.e. 21st June was our Beijing Peach & Apricot Picking event at the orchard in the suburbs. All the employees participated along with their families.
Hall of Fame Reward and Recognition INSPIRE AWARDS a) Nominee:
Gao Yang Admin Specialist, Beijing
b) Nominee:
Gong Yuhong Finance Manager, Beijing
Tales of Triumph We are pleased to introduce a remarkable girl who played a significant role as Project Coordinator in Clinical Services, Beijing and achieved a lot in just 10 months. Her name is Nicole. In the situation of no more details to set up the study, an urgent study plan with complicated design from label printing, packaging and distribution was to be set up. But she made extraordinary efforts and overcame all the challenges utilizing her great communication and coordination skills. During that period she collected all the helpful information, and even consulted the clients in an efficient manner. She focused on the timeline to improve the work efficiency and perfectly managed the entire procedure. Finally, she made the whole study develop smoothly, got the client's satisfaction as well as enhanced our company's image.
Nicole Project Coordinator China
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Japan News, Events & Updates Highlights 타 A slower start but rapid growth in later months 타 Steady development throughout both quarters -
Q1 and Q2 타 Exceeding expectations in revenue gains for the
year 타 C-Bash event on August 14th: More than 28 staff
members expected to join the evening BBQ event at the nearby Wakasu Camp Ground
Robert Kamphuis General Manager Japan
Community Efforts
Japan Blood Donation Drive Clinical Ser vices Japan had an informative presentation about the blood donation on the 1st of July, explaining why blood donation is needed, the types of blood donation that are currently available in Japan, and that the country is facing a blood donation shortage. The presentation lasted for 30 minutes including questions and answers. We also organized a trip to a nearby blood donation center on the 18th of July.
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Japan C-Bash: Engaging for Success Sweet Bonding over Desserts Clinical Ser vices, Japan organised a C-Bash Ice Cream Party to provide employees with a casual break time with ice cream while encouraging people to build a bond with cross-departmental colleagues and managers. It was arranged on the 19th of June and it was a great success as all of the employees at the Tokyo office participated in the event. We gathered after work at the park next to the office and had ice cream together while enjoying the mildly hot weather. Employees looked very happy and relaxed to have a casual get together.
Hall of Fame Reward and Recognition IMPACT AWARD a) Nominee:
Ms. Kumi Davies Senior Project Coordinator, Tokyo
Tales of Triumph After a long and extremely drawn out contract negotiation process, Yu was key in navigating the way to a very big global project win. This global project is a first for both customers and will bring more than USD$ 5 million of revenue to the network. The project was scheduled to start in August with initial packaging scheduled to be finished in Japan in October for first shipment to Japan and Singapore. Yu's hard work over the last Mr. Yu Kushimoto year is now really starting to produce some really exciting results. Business Development Manager Well done Yu! Clinical Services Japan (Tokyo)
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Mexico News, Events & Updates Highlights 타 Leon Wyszkowski visits Clinical Services, Mexico,
for the first time 타 Elizabeth Gallagher finds the facilities in Mexico in
perfect condition 타 Won 3 Distribution and Comparator Projects
Nora Hernandez Country Manager Mexico
Leon Wyszkowski & Elizabeth Gallagher had come down to Mexico's Depot for 3 days from 11th to 13th August, 2014. It was Leon's first visit here and the third for Elizabeth.
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Mexico News, Events & Updates Senior Management Team Visit Leon Wyszkowski & Elizabeth Gallagher had come down to Mexico's Depot for 3 days from 11th to 13th August, 2014. It was Leon's first visit here and the third for Elizabeth. During their visit, they had meetings with four important customers with whom Clinical Services Mexico is developing high potential businesses. Customers seemed content meeting them as they gave outstanding comments about overall execution of the projects related to quality and customer service demonstration. Elizabeth observed that Mexico's facilities were in perfect condition. She was very impressed with the high level of professionalism of the personnel. They created a constructive setting for all and it was a pleasure having them here. Endeavours & Achievements Clinical Services Mexico is striving to acquire distribution of local studies. We hope to crack it soon and may be we'll be able to share with you in the next quarter's issue. GSI strategy is being implemented for studies. Another happy story of the quarter is - Basel in collaboration with MĂŠxico has won 3 Distribution and Comparator local projects.
NetworkNews
Upcoming Event 1-5 September, 2014 Quality training to be held at Clinical Services Argentina
Got something to go in the staff newsletter? Email it to network-newsletter@thermofisher.com
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Russia News, Events & Updates Highlights Ÿ Multi-pronged HR events organized in the quarter Ÿ Russia employees nominated for Impact Award, 2014 Ÿ Blood Donation Camp organized successfully Ÿ Clinical Services, Russia was awarded "Importer of
the year 2014" by Union of National Business.
Irina Tlyusten General Manager Russia
C-Bash: Engaging for Success Motivation Program Almost everyone at Clinical Services Russia has proved himself as a highly motivated and professional employee. But special attention was deserved by the Logistics Department with its leaders – Vasily Golubev, Svetlana Shukalova, Anna Pyataeva, Alena Oleynik and Elena Markova.
13th June – Review, Fishing, Paintball & Dinner Russia Town Hall Quarter Meeting was dedicated to a summary of work done in the first half of 2014. The meeting took place on the 13th of June in the fishing club “Golden Sazan”, which is located not far from the Clinical Services Russia facility. We discussed and scrutinized the half-yearly results, enjoyed fishing and played paintball.
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Along with personalized gifts, the Logistics Department team was praised with a team lunch and certificate for excellent work. Team building The weather was wonderful, so everyone enjoyed fishing and relaxed, and, of course, fortune smiled upon and we went home with a great catch! Paintball was a great activity to pull all the staff together and have some fun! Both the teams exemplified their excellent teamwork!
Russia
Clinical Services, Russia was awarded "Importer of the year 2014" by Union of National Business on account of dynamic growth in foreign trade operations.
Community Efforts Blood donation In this quarter, our employees took active part in blood donation camp for the Children's hospital named after D. Rogachev to help children with serious diseases. It was a heart touching experience that inspired us all to be even more proactive towards such initiatives.
Hall of Fame Reward and Recognition Renat Prokopiev & Irina Shirokova have performed exemplarily in the last quarter. Renat has been exceptionally proactive and helpful with quote initiation and revisions he has done on a client account. We currently have significant activity in the Russia region with the client and Renat is always very timely in issuing quotes, answering the client's questions or resolving open items, demonstrating a full sense of ownership. Irina Shirokova (Customs Manager, Russia) was nominated for the Impact Award for the extremely good job in the area of import coordination.
Renat Prokopiev Project Manager, Russia
Irina Shirokova Customs Manager, Russia
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Singapore News, Events & Updates Highlights Ÿ GM, Clinical Services, Singapore interviewed Ÿ Proud to be the industry's most established clinical
supplies provider Ÿ Highly motivated and professionally trained staff
Lilian Lew General Manager Singapore
Key Events As Asian pharmaceutical companies are making their mark, running worldwide trials for new drugs manufactured in Asia, the populace is calling for new healthcare infrastructure in recently developed satellite cities.
she said Clinical Ser vices Singapore is proud to be the industry's most established clinical supplies provider in the Asia Pacific Region.
Although a small country, Singapore being a quickly developing locale was being highlighted in Spotlight as a major aspect of the achievement. General Manager – Lilian Lew, Clinical Services Singapore was interviewed about their success and
Established in 2001, Singapore currently facilitates trials in Indonesia, India, Bangladesh, Pakistan, Taiwan, Thailand, Vietnam, South Korea, China, Japan, Hong Kong, the Philippines, Malaysia, South Africa and New Zealand. In April 2014, APJ Regional workshop with Thermo Fisher President & CEO - Marc Casper was organized at Life Technologies Office. Later in May 2014, we had this training for leaders and managers which was named as – Diversity and Inclusion.
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Singapore Community Efforts When we think of social service, our heart heads out to uunderprivileged, the destitute, and other marginalized members of our Singapore. To help them, our volunteers have worked together with 'Willing Hearts' – a non-profitable charitable organization, to help get ready meals to be sent to the underprivileged individual nationals. Through this, we wish to push social mindfulness that there are numerous folks and children out there battling out for their fundamental need. Genuinely, if your heart is willing, you can accomplish such a great deal for your people.
C-Bash: Engaging for Success
Hall of Fame Occasions are cherished by one and all and in the event that it's your national day, it is what tops off an already good thing. We did it in our compound... commended National Singapore Day with deep patriotism although our motive was to promote Staff Engagement and rejoice camaraderie at workplace. How did we celebrate it? A Pizza Party was held on the day before the nation celebrates its birthday. All employees were welcome to the gathering to mingle and bond together.
Reward and Recognition IMPACT AWARD a) Nominator: Ms Rachel Tay Nominee: Ms Catherine Lee Singapore
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South Africa News, Events & Updates Highlights 타 Steady growth during the quarter 타 Key focus on Business Development Training 타 Revenue and EBITA remained on track and above
target
Dennis Bode General Manager South Africa
Key Events Business Development South Africa has seen steady growth in normal business during the quar ter, including wins on large comparators. Skill Up-gradation In line with our 2014- 2015 growth plans, Business Development Training was a key focus, during this quarter. Business Etiquette, B u s i n e s s W r i t i n g a n d E xc e l - I n t ro , Intermediate and Advance training was completed by all key staff members
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Focus on the Goal Tree The quarter remained one of consolidation for South Africa; Revenue and EBITA remained on track and above target. Continuous focus on our 2014 Goal Tree brought about new initiatives on improvement in Quality, Operational Performance and Employee development. We are proud to say we're managing our customers' demands by consistently meeting standard service levels and exceeding their expectations.
South Africa C-Bash: Engaging for Success Minute to Win It Based on the TV game show, we hosted a play ful event – “Minute to Win It” wherein teams had to complete certain activities within 60 seconds (a minute) to progress to next round. The lesson learnt was obviously to do your maximum in minimum timeframe.
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Hello, Welcome Aboard
No.
Name
Location
Designation
1
Micaela Bellani
Argentina
QA Associate
2
Ianina Lis Bernatené
Argentina
Facility Manager
3
Germán Valenzuela
Argentina
Distribution Support Associate
4
Bianca Rosetti
Argentina
Logistic Project Coordinator
5
Santiago Chávez
Argentina
Logistic Technician I
6
Ruby Liu
Beijing
Associate Clinical Supply Chain Manager
7
Liu Jinyu
Beijing
Technician
8
Li Shuo
Beijing
Technician
9
Li Ruimin
Beijing
Project Coordinator
10
Wei Xin
Beijing
QA Associate
11
Lisa Palla
Brazil
Account Executive
12
André Nilton Ferreira Da Silva
Brazil
Associate Logistic Technician
13
Camila Medina
Brazil
Logistic Support Associate
14
Bruna Duarte
Brazil
Logistic Project Coordinator
15
Cristián Ortiz Agurto
Chile
Logistic Operations and Project Coordinator
16
Sergio Rodríguez
Chile
Logistic Operations and Project Specialist
17
Nelson Rozo
Colombia
Logistic Operations and Project Coordinator
18
Lucía Muñoz Londoño
Colombia
Logistic Operations and Project Specialist
19
Noé Montiel Bravo
México
Logistic Technician II
20
Mariana García Rodríguez
México
Logistic Support Associate
21
Marian González Muñoz
México
Logistic Support Associate
22
Luz Adriana Martínez
México
Warehouse Supervisor
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Hello, Welcome Aboard
No.
Name
Location
Designation
23
Alicia Rendón
México
Administrative Assistant
24
Pedro Rodríguez Patraca
México
IT Analyst
25
Manuel Longfellow Martínez Quiroz
México
Logistic Project Coordinator
26
Federico Mota Plascencia
México
Logistic Technician II
27
Grecia Macetas Porras
Perú
Logistic Operations and Project Coordinator
28
Ms. Teruyo Eguchi
Japan (Tokyo)
Senior HR &Admin Associate
29
Ms. Akiko Yoshikawa
Japan (Tokyo)
Quality Assurance Associate
30
Ms. Satomi Watanabe
Japan (Tokyo)
Project Coordinator
31
Ms. Junko Matsushita
Japan (Tokyo)
Project Manager
32
Dmitry Kuznetsov
Russia
Distribution Associate
33
Dmitry Ermolaev
Russia
Technician coordinator
34
Yury Chechulin
Russia
Technician
35
Igor Vladov
Russia
Technician
36
Louisa Bates
South Africa
Quality Assurance Manager
37
Tsholo Mutloatse
South Africa
Distribution Service Associate
38
Robin Chen
Suzhou
QA Manager
39
Siling Zhang
Suzhou
Site Engineering & Facilities Manager
40
Hol Han
Suzhou
Associate Packaging Operation Manager
41
Stanley Tang
Suzhou
Operations Manager
42
Allen He
Suzhou
BD Manager
43
Bryan Lee
Singapore
Operations Team Leader
44
Ivy Ho
Singapore
Manager, HR & Admin
45
Mah Yee Shung
Singapore
Operations Technician
46
Derrick Kwang
Singapore
Operations Technician
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Knowledge Hub Quality An Overview Of Our Highly Efficient Quality Assurance Process The Facilities Network Quality Team is based in Crawley in the United Kingdom, just a short distance from our Horsham Clinical Services site. The team in Crawley is responsible for the general oversight of quality performance within the Network and includes both Thermo Fisher Scientific owned facilities and contracted third party depots. At present, there are 11 Thermo Fisher facilities and approximately 30 third party depots in operation. It is important to note that the Network quality team consists of the Quality Leads based in Crawley, the Quality Assurance (QA) teams within the facilities and the QA teams within the third party depots. As the Facilities Network extends across the globe, and many languages and cultures, this can be a challenging, interesting and fun-filled task. A great deal of thought is required to ensure that all parties clearly understand our requirements and are able to contribute to our shared success.
The Process Defining Standards of Excellence F i r s t l y, w e d e v e l o p e d a N e t w o r k Compliance Standard. This document describes the minimum standard that the Clinical Services business expects, both from the Network facilities and the third party depots. It covers the wide range of services offered by the Network and the supporting activities such as maintenance, qualification, validation and calibration. This is of particular importance for the third party depots as we do not have the authority to write or contribute to their internal procedures. However, the third party depots can use the information contained in the Compliance Standard as a basis for any internal SOP's specific to Clinical Ser vices Network activities.
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However, we cannot rely solely on the Compliance Standard. There are a number of other things we need to do to ensure uniformity of quality and service. We also introduced Network Standard Operating Procedures (SOP's) for all the Clinical Services Network facilities. These procedures incorporate the BioPharma Services Division (BSD) global policies and are continually updated to reflect client and industry needs.
Knowledge Hub Quality Ensuring Consistency in Operations The procedures are then issued to each facility and conver ted into a local procedure. All procedures within the local facilities are dual language (local and English) for ease of use by visitors, including client auditors. In effect, this means that you will see the same quality system and procedures in all of our Network facilities. The uniformity of our quality system provides assurance to our clients that all activities are being performed in the same and consistent manner. We assess 3rd party depot internal procedures against our own procedures and ensuring any gaps are filled. This is done via audit and continual monitoring of quality performance. Stringent Evaluation Procedure All of our facilities and third party depots are required to undergo an evaluation and assessment programme. This involves risk assessment, questionnaire and audit. We must also ensure that a quality agreement is in place to make sure that each party's responsibilities are clear. Audit, Documentation & Approval Process The audit process is extensive. Only approved auditors can audit and all of our auditors must undergo the qualification process. The auditor qualification includes special modules on controlled drug, facilities, utilities, maintenance, equipment and computer validation. Upon
completion of the audit and collation of all the necessity documentation, the facility or depot is evaluated and approved/non approved. If approved, a Depot Approval Certificate (DAC) is issued. The DAC lists the approval status of the facility/depot and the type of activities they can undertake (storage, distribution, returns, etc.). Network QA: A Multi-faceted Profile There are many other aspects to the role of Network QA. Not least is acting as the liaison with our colleagues within the Network such as Operations, Sales, IT, Finance and our other valued colleagues within the Clinical Services sites. Their contribution to the success of the Clinical Services Network is immeasurable and much appreciated. I'd also like to thank the local QA teams within the Network. These teams are based in far flung locations across the globe and cope admirably with language and cultural differences. Despite the great distances between them, they have created a team spirit that is second to none and forged strong relationships with clients. I hope this short introduction is helpful to you. If you have any questions please feel free to contact me. ~Brian Rooney Director of Quality Logistics for the Facility Network
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Knowledge Hub Operations and Systems Global Project Management System – Planning For The Future The Global Project Management System, or GPM, is used extensively throughout all of our Clinical Services / Network facilities to help us manage our operations. GPM is the primary system used to manage inventory, complete distribution and execute packaging jobs using electronic batch records. Many of you interact with GPM on a regular basis and depend on this system to help you complete required tasks. The GPM system was developed by the Clinical Services Information Technology group over the course of many years and continues to be upgraded today. Because the system was developed in-house, we have complete control over what the system does and how it works. This can be an advantage as we customize the system to meet our unique needs and best serve
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our clients. As you use GPM each day, you may identify improvements that you believe could be beneficial. This may be a new function to replace a process you now perform manually, an improvement to an existing process, or even a problem in the system that you would like to have resolved. Let's assume you have an idea to improve GPM. There is a process in place to submit your idea for evaluation, prioritization and possible inclusion in an upcoming system release! The process starts with Business Area Teams or BATs. These teams gather input for system changes and new projects within their business area. The BATs for various functional areas, along with the members of each BAT, are listed below:
Clinical Services Business Area
Business Lead Team Member
Manufacturing & Packaging
Stephan Rimpler
Paul Fielden, Jody King; Pat Gierka, Brian Kunz, Paul James, Pramod Kabra*, Joanne Kruettli
Geoff Hesselton / Sandra Tocto / Claire Harvey
Distribution & Logistics
Greg Minogue*
Jen Worsfold, Barry Hunsicker, Paul Fielden, Jim Nichols
Pat Macchirole / Geoff Hesselton / Sandra Tocto
Client Services
Lee Duyvesteyn
Emi Wagner, Francisco Blanco, Deb Lesko
Stephanie Schappell / Kathy Mills /Sandra Tocto
Business Area Team Members
IT Portfolio Lead
Knowledge Hub Operations and Systems Client Services
Lee Duyvesteyn
Emi Wagner, Francisco Blanco, Deb Lesko
Stephanie Schappell / Kathy Mills /Sandra Tocto
Sales/Business Development
Mary Costello
Eric Deschamps, Gillian Livock, Liz Gallagher, Olwyn Spiers*
Stephanie Schappell / Kathy Mills
Finance
Marlin Spotts
Patrick Klassnitz, Shelley Fraser, Julia Hammond*, Margaret Scholl
Bryan Carmichael / Stephanie Schappell
Quality & Regulatory
Ken Mendis
Quality Directors
Geoff Hesselton
*Denotes Global Network Team Member
If you have an idea to improve the system or have identified a problem in the system, you should first inform your local management to ensure your facility fully supports the change request, and then report the issue to the appropriate BAT. Each BAT is responsible for gathering system issues and change requests for their area. The BAT will review each request and may ask for more information to research an issue. The BAT also encourages the sharing of process details and solutions between facilities. Often a problem found at one facility can be solved by implementing process changes already identified at another facility. Requests are prioritized based on risk and benefits to the business, as well as the estimated time and cost to develop and implement the change.
Much like GPM itself, this process continues to improve over time. Please continue to provide us with your ideas for new functions and system improvements. Please contact me if you need more information about the process discussed above, or have questions about a particular request or the status of a system update. Thank you –Greg Gregory Minogue Director, Operational Systems Fisher Clinical Services 7554 Schantz Road Allentown, PA 18106 610-871-8333 (Office) 610-871-8533 (Fax) gregory.minogue@thermofisher.com
27 The world leader in serving science
Patient Waiting What We Do Matters
Story of the quarter Dear Colleagues, We play a vital role in getting innovative new medicines to patients at a time in their lives when they need them the most. This becomes very real when you get a letter like the one we received early in July from a patient who has been part of the MK3475 studies we are supporting. Craig's story is very moving and really illustrates the value of our work. 'Click here to read Craigs letter. Everyone in Fisher Clinical Services contributes to making medicines like MK-3475 available to patients around the world and it is essential that we are able to get medicines to patients wherever and whenever they are needed. That's why our On Time In Full (OTIF) metric is such an important measure. On 17th July we achieved a new record when we delivered EVERY packaging job On Time In Full for 50 days in a row. This is a new record for us and illustrates the progress we are making in improving our performance. Dispatch is doing a great job as well and achieved 99.5% On Time In Full with a number of days at 100%. Patients like Craig rely on us and it's vital that we continue to deliver for them. We have completed the first half of the year and we are performing well. Our OTIF performance is at an all time high and we have met very challenging financial targets. The second half of the year is looking good with some important clinical studies passing through our hands. ~Mike Hannay
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Refresh yourself Answer & win Give correct answer of following question and have a chance to win exclusive gift hampers..!! Email your answer to network-newsletter@thermofisher.com
“What are the four commitments for 2014 that Patrick Durbin has made as President of BioPharma Services?�
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29 The world leader in serving science
This employee newsletter is a publication from the Human Resources Department. Network News Editors Karen Wilson Tammy Trach Neeru Madan Network News Team Rajesh Acharya Lisa Palla Neide Cardoso Victoria Lopez Camelo Delfina Sadous Alicia Rendon Justina Zhang Ruby Liu Ariel Liu Ksenia Bezryadina Mari Taniuchi Ivy Ho Dennis Bode
Publication Purpose This newsletter is produced by the Human Resources Department at Clinical Services and the articles provided are intended for the private use of its employees. This is a voluntary informational publication. Any questions regarding the contents of this newsletter should be directed to network-newsletter@thermofisher.com
Disclaimer: All information conveyed in this newsletter is for general description purposes. Whilst every effort has been made to portray the information accurately, the developers of this document will not be held responsible for any anomalies or discrepancies therein.