UTS Shopfront Impact 2016 by UTS Shopfront

More Than Human ÂŠ2017

I am tremendously proud to be the Vice-Chancellor of a University where we have an institution such as Shopfront, and where social justice frames so much of everything that we do, to make a real difference to the world. > Professor Attila Brungs, UTS Vice‑Chancellor and President

UTS Shopfront | Impact 2016

At a time when the world is in great need of strong and values-driven partnerships and collaborations, it is wonderful to see that the future is in good hands. UTS SOUL students represent a powerful commitment to social justice, which is vital for the leaders of tomorrow. ≤ Professor William Purcell, UTS Deputy Vice-Chancellor and VicePresident (International and Advancement)

CONTENTS

Community-University-Engagement

2016 at a Glance

Leaders in Social Justice

20 Years of Social Change

Refugees Welcome Here

Designing Social Change

Classrooms Take Action

Changing Perceptions: Sailors with disABILITIES

Corporate Coaches, Social Responsibility

Social Outcomes, Student Leadership

A Global Community of Socially Engaged Scholars

How Shopfront Matters

UTS Shopfront | Impact 2016

community projects as part of disciplinary coursework were successfully completed by UTS students

1343 signed up for UTS SOUL Award

2205 total number of volunteer â&#x20AC;&#x153;SOULiesâ&#x20AC;?

20,483 hours logged by UTS students volunteering in the community

UTS Shopfront | Impact 2016 | 2016 At a Glance

COMMUNITYUNIVERSITYENGAGEMENT One of UTS’s key programs championing social justice and social change, Shopfront supports communities through research, education and practice. We do this through >

AT A GLANCE 2016 saw UTS celebrating 20 years of our community engagement program and community project number 1000 successfully completed — an animation for the Women’s Domestic Violence Court Advocacy Service NSW. > Additionally, 62,000+ hours have been logged by UTS students volunteering in the community since we began the UTS SOUL Award in 2014. AND in 2016 we celebrated our decade-long partnership with the Center for Urban Research and Learning, Loyola University Chicago, supporting global excellence in engaged research through Gateways. Volume 9> of this open access, peer-reviewed journal was published by UTS ePress in September.

Our award-winning community projects and internships as part of student coursework

Our co-curricular UTS SOUL Award for student volunteering and leadership

Research for social good and our peer-reviewed journal, Gateways: International Journal of Community Research and Engagement.

But as the longest running crossfaculty, university community engagement program in Australia, we were not resting on our laurels. In 2016, UTS students and staff successfully completed 66 community projects and 1343 new ‘SOULies’ signed up for community volunteering. In December, we worked with UTS Business School to host a 30-year reunion of Master of Non-Profit and Social Enterprise alumni, many of who are now senior experts in the non-profit sector. As a result, a UTS Not-ForProfit Alumni Network is being developed to support knowledgesharing and ongoing engagement. Social justice has been ‘part of the fabric’ at UTS since our young university started, less than 30 years ago. This core value was reaffirmed in 2016 when we got to work developing a UTS Social Justice Framework to measure impact and guide strategic efforts. The Shopfront team is excited to be part of this university-wide commitment to engage and drive positive social change into the future.

Lisa Andersen Program Manager

UTS Shopfront | Impact 2016 | 2016 At a Glance

LEADERS IN SOCIAL JUSTICE Winner 2016 UTS Vice-Chancellor’s Social Justice/ Human Rights Award for Staff Finalist 2016 Australian Financial Review Higher Education Awards for Community 2016 Engagement NSW Volunteer of Year Awards for Volunteer Management 2016 CPA Australia/ABDC Award for outstanding Achievement in Business Education Collaboration

For 20 years of commitment to developing student citizenship, building capacity in community organisations and facilitating universitycommunity engagement 2016 UTS Vice-Chancellor's Social Justice/ Human Rights Award citation

≥ Shopfront staff Pauline O’Loughlin, Rosie Catalano, Christopher Brew, Lisa Andersen, Margaret Malone and Paul Ashton receive the Vice-Chancellor’s Social Justice/ Human Rights Award from UTS Vice-Chancellor Professor Attila Brungs

UTS Shopfront | Impact 2016 | UTS Shopfront Recognised as Leaders in Social Justice

20 YEARS OF SOCIAL CHANGE Between 1996 and 2016, UTS students completed more than 1000 pro bono projects as part of their disciplinary coursework for more than 800 community organisations through UTS Shopfront. Project impacts include: –Changes – in public policy –Law – reform –New – community services Through UTS Shopfront, the needs of Australia’s most marginalised communities have been made visible.

of Total Number of Projects by Social Mission

Animal rights

Ageing

Community services

Cultural diversity

Health & Wellbeing

History & Heritage

Indigenous Australia

International Development

Arts & Culture

Disability

Housing & Homelessness

LGBTI

Community Development

Environment & Sustainability

Human Rights

Refugees & Asylum Seekers See next page>

Social Enterprise

Women & Domestic Violence

10 Youth

< UTS Deputy Vice-Chancellor Professor William Purcell joined SOUL Students to cut our 20th birthday cake. In November we celebrated 20 years with UTS staff, students, alumni, and a wide range of our community partners.

UTS Shopfront | Impact 2016 | Celebrating 20 years of social change

REFUGEES WELCOME HERE

This memorial tells the world that Australia is a country that cares, that is not just defined by fear and greed. Project co-organiser Steve Biddulph ahead of the Siev X Memorial launch in 2007.

UTS Shopfront | Impact 2016 | Refugees Welcome Here

For 20 years UTS Shopfront has supported organisations working on the frontline for refugees and new Australian communities. Since 1996 and over 50 pro bono projects we’ve been there for new waves of refugee communities and for NGOs assisting settlement, advocacy and, more recently, with human rights campaigns around detention. Among UTS Shopfront’s first projects in the late 1990s were with the Timorese Australia Council supporting resettlement for refugees from East Timor — fleeing from Indonesian invasion — in the lead up to Independence.

At the forefront of a thenemerging business model, the ‘social enterprise’, from 1997 to 1999 we worked with Canterbury Bankstown Migrant Resource Centre on business planning to develop a craft and catering cooperative for unemployed migrant and refugee women. (BTW, they provided delicious catering for Shopfront’s 5th birthday party in 2001!) Along the way there were also projects with the Cambodian, Congolese, Sudanese, Tamil, Somali, Afghani, Iraqi, Eritrean and Iranian communities, with a focus on accommodation, training and pathways to employment.

Human rights campaigning was the focus of Damien Spry’s 2007 UTS Shopfront Research Series book, Doing the Rights Thing >, and how refugees and asylum seekers in detention use technology to stay in contact with loved ones was the subject of Linda Leung, Cath Finney Lamb and Liz Emry’s 2009 book in the series, Technology’s Refuge >. Since 2010 we have been part of the shift towards national, campaign-based initiatives aiming to break down stereotypes, and welcome refugees into the community. UTS Shopfront has been part of a number of key lobbying and awareness-raising campaigns, including projects in 2015 and 2016 for national grassroots activist organisation Mums4Refugees, promoting compassion and asserting the human rights of refugees and asylum seekers held in detention.

< In 2001 — under a changing political mood towards refugees in Australia that included the ‘Children Overboard’ affair — a dilapidated Indonesian fishing boat (subsequently named Siev X from ‘Suspected Illegal Entry Vessel’ ) on its way to Australia sank in international waters, and tragically 353 people died. From 2003 to 2004, we worked with the National Siev X Memorial Project to plan this memorial in Canberra for those killed and campaign for a more humane approach to the position of refugees.

> In 2001 and 2002 South Sudanese escaping Sudan’s civil war became the top source country for Australia’s Humanitarian Program and UTS Shopfront was there to support with research and planning projects and even a theatre performance of Sudanese culture, OYE! New Sudan Celebrates, at the New Theatre in 2007. UTS Shopfront | Impact 2016 | Refugees Welcome Here

DESIGNING SOCIAL CHANGE For two decades UTS Visual Communication Students have supported social change and social justice, making the invisible visible with their design skills.

This dynamic partnership between UTS Shopfront and the Faculty of Design, Architecture and Building has generated:

219 201 1095 designs for

Making an impact in the areas of

human rights, marginalised communities people with disability women refugees the environment

community organisations by

UTS Visual Communications students

â&#x2030;Ľ 1996 Homophobia: what are you scared of? anti-homophobia community service announcement for Gay and Lesbian Youth Anti-Violence Project which was broadcast on prime time National TV.

UTS Shopfront | Impact 2016 | Designing Social Change

2012 Knit Plastic in Crises branding project including creation of logo, marketing material, website design and animation, to support their work raising awareness about oceanic degradation and species loss through innovative and immersive arts experiences.

I don’t know if cinema can save the world. But if it can inspire you to think about things, then it’s not just popcorn. I’d like to do that until I turn grey.

Designing Social Change with Mums4Refugees Through UTS Shopfront, UTS Visual Communication students worked closely with Mums4Refugees to develop both the organisation’s branding and strategic plan.

‘Our War On Women’ had a huge impact, receiving viral support across multiple media channels upon release, including GetUp, Daily Life and The Age newspaper, and has been viewed over 68,000 times on the Mums 4 Refugees Facebook page alone.

Students Alysse Curran, Jonty de Klerk, Siqi Liu, Kenny Mak and Lu Wang created the ‘Our War On Women’ Animation, which visualised women’s lived experiences of the refugee journey and detention.

Joint winner, 2016 Creative Media Social JusticeAward at the UTS Human Rights Awards

UTS Visual Communication Alumni and International Film maker Claire McCarthy, The Daily Telegraph, 4 July 2010

Watch the 20 Years of UTS Design for Social Change Film Festival on YouTube >

≤ 2016 Women’s Domestic Violence Court Advocacy Services animation, visualising the lived experience of one women to support women and their children experiencing domestic violence who are seeking legal protection from the courts.

UTS Shopfront | Impact 2016 | Designing Social Change

Our community partners included: African Sub–Sahara International Development Agency Alfalfa House All Together Now AMB Foundation Assistance Dogs Australia Boronia Multicultural Services China Australia Millennial Project City West Housing

CLASSROOMS TAKE ACTION During 2016, UTS students in the faculties of Design, Architecture & Building, Business, Law, and Arts & Social Sciences — and for the first time, Health — successfully completed 66 community projects as part of their disciplinary coursework, a 40% increase on 2015 project numbers.

Connecting the Nation Critical Window Foundation Cystic Fibrosis NSW Embroiderers' Guild NSW Empathy Nation Fishi International Fusion Culture Group Gardens 4 Good Glebe Tree House Good Neighbour: Welcoming Refugees and Asylum Seekers Guide Dogs NSW/ACT Gymea Community Aid & Information Service Heart Foundation Holroyd City Council Ilan Treasurez Inner City Clayworkers

Creating connected students

of students agreed that their community project was relevant to their professional development.

> Design students Zena Dakkak, Clyde Overton, Marcella Kwee, Zara Hartwig and Ji Yeong Yang worked with Boronia Multicultural Services to assist in their re-branding through the development of a new logo, website and Facebook page and associated collateral under the Academic Supervision of Ellie Nuss.

UTS Shopfront | Impact 2016 | Classrooms Take Action

Kooloora Community Centre Mums 4 Refugees National Justice Project North Sydney Community Centre NSW Council for Intellectual Disability Oz Arts Magazine Recreation Sports and Aquatic Club Redfern All Blacks 2016 Knock Out Comp Refugee Council of Australia Rozelle Neighbourhood Centre Sailors With disABILITES Starving Artists Collective Inc. Stroke Recovery Association Studio A Surry Hills Neighbourhood Centre The Social Outfit The Third Space Women's Domestic Violence Court Advocacy Service NSW Western Cape Turtle Threat Abatement Alliance WILMA Women's Health Centre Youth Justice Coalition

< It gives the student actual work experience and a great feeling of accomplishment, that their work is actually going to be used. The project was great overall teaching me so many things, and the fact my work was appreciated for such a great cause made it all the more worthwhile.

MBA students Julia Ball, Harsh Gharlwala, My Linh Hoa, Bill Jones, Karl-Johan Kullman and Vijay Salvaraj worked with All Together Now to develop an implementation plan to better manage volunteering, membership, donor-ship and other support, under the academic supervision of Marco Berti.

Ian Fong, UTS Shopfront Alumni

UTS Shopfront | Impact 2016 | Classrooms Take Action

CHANGING PERCEPTIONS: SAILORS WITH disABILITIES Sailors with disABILITIES (SWD) is a volunteer-run, not-for-profit organisation that uses sailing in a team environment to build the confidence and self-esteem of people with disabilities. All SWD programs are offered free of charge.

UTS students have worked with SWD on three recent projects: Cohesive Visual Branding and Video Design Design students developed a dynamic, cohesive and professional visual identity for use on the SWD website, on their yachts, and on their promotional materials and newsletter. Additionally, they created a short animation communicating SWD’s vision and mission in a highly appealing way. (You can see the video on the right >) Designing an Online Archive Joint winner, 2016 UTS Creative Media Social Justice Award Design students developed the visual identity of the project, showcasing 20 years of history and the evolution of the organisation from hard copy archives discovered in early 2015. A Faculty of Arts and Social Sciences Information Management student facilitated the structure of the archive itself. Go to archive >

We’ve worked with UTS Shopfront over three years and the outcomes have been outstanding. The marketing collateral and video the students created were of a very high standard. The online archive received a brilliant response from our online community and supporters in person. The Volunteer Recruitment and Retention Plan enabled us to grow. Working with UTS Shopfront really does make a huge difference to an organisation like ours. Gayle Pescud, Sailors with disABILITIES

Volunteer Recruitment and Retention Plan UMBA students worked with corporate coaches from Ernst & Young to develop a strategy to help utilise and support its current volunteers, as well as attract, better engage, retain and reward volunteers. In 2015 SWD was awarded the Volunteer Management Award by the NSW Minister for Sport. SWD acknowledged the student work as being a key factor in this win.

≥ UTS Design students Maria Yanovsky, Georgia Doust, James Meland-Proctor, Owen Cramp and Brian Nguyen worked with SWD to develop cohesive visual branding and an animated promotional video.

UTS Shopfront | Impact 2016 | Changing Perceptions of Sailors with disABILITIES

CORPORATE COACHES, SOCIAL RESPONSIBILITY

As management consultants we need to be adaptive and forward-thinking and being able to partner with a university that shares those same values means we can get the right benefits from the program too.

UTS Shopfront’s industry coaching program adds an additional layer of expert support for student and community projects, furthering students’ learning experiences and skills development, and enhancing the quality of outcomes for both students and the community clients. The program enables industry experts to enhance their coaching skills and their understanding of the non‑profit sector while providing their expertise pro bono to the community. In 2016, 10 industry professionals participated in the coaching program. This ongoing partnership between the university, industry professionals and the community sector makes same subject coursework distinct from other subjects with a work experience component. Industry impact 95% of community clients report high satisfaction with the outcomes of their engagement. Clients appreciate the specific deliverables, such as communication plans, volunteer recruitment templates, risk management assessment tools that they can directly use in their organisations.

2016 projects included: –Abhi – Datta and Debanjali Sengupta from Ernst & Young working with UTS Business students to develop a feasibility plan, including an examination of resource implications and a scaling-up plan, for the China Australia Millennial Project (CAMP) bilateral business incubator for young leaders. –Bharath – Sattanathan from Accenture working with MBA students to develop a strategic plan and operations review for the Recreation Sports and Aquatic Club, a not-for-profit organisation providing sport, recreation and social activities for people with a disability in South-West Sydney. –Christopher – Wild from Ernst & Young working with Business School students to create a strategic plan for emerging NGO Fishi International’s work to preserve marine wildlife in the Arafura Sea. –Angela – Sedran from Angela Sedran Group working with MBA students to develop an ecommerce and market development plan for Life Interwoven, a social enterprise located in regional NSW working to empower rural artisan communities in SE Asia.

Alex Duncan, Ernst & Young

In 2016, 45 UTS students completed 9 community projects with support from 10 corporate coaches with the total pro bono value of the work conservatively calculated as

$208,833 15

UTS Shopfront | Impact 2016 | Corporate Coaches Show Social Responsibility

> UTS Alumni and management consultants Alex Duncan and Andrew Rawson from Ernst & Young gave time to coach Management Consulting students from UTS Business through strategic planning for grassroots community group Mums 4 Refugees, sustainability planning for organic food co-op Alfalfa House, and strategic development for Cure Cancer Australia.

UTS Shopfront | Impact 2016 | Corporate Coaches Show Social Responsibility

SOCIAL OUTCOMES, STUDENT LEADERSHIP UTS: SOUL Award is UTS Shopfront’s social leadership and volunteer program, giving students the support to venture beyond their degree and into the community. We facilitate volunteer opportunities for students supported and enriched by a series of workshops, seminars and discussion groups that focus on building the skills and confidence required for leadership and community development.

Through SOUL, I began volunteering with a not-for-profit bringing science and art together. I am now helping to set up a science lab and STEM workshops for disadvantaged schools. Being part of SOUL has helped me become more open minded, less judgemental and more understanding. Marsha De Bono, UTS Science Student

< SOUL Student Esra Ulukan volunteered for the Cancer Council NSW in 2016, assisting with event organisation.

of "SOULies" reported increases in confidence, community connectedness, ability to articulate their values, ability to collaborate and new friendships through their participation in UTS SOUL Award. 17

UTS Shopfront | Impact 2016 | Social Outcomes, Student Leadership — SOUL Award

In 2016, 2205 UTS SOUL Award Students volunteered for 20483 hours for hundreds of community-based organisations including:

2SER Radio, AIDS Council of NSW, Alfalfa House, All Together Now, Alzheimers Australia, Amnesty International, Antar, Australian Museum, Australian Red Cross, Australian Thai Youth Ambassador Program, Bankstown Youth Council, Barnardos Australia, BEAMS Arts Festival, beyondblue, Cancer Council NSW, CanTeen, Children’s Medical Research Institute, Children’s Cancer Foundation, Chinese Australian Millennial Project, Chris O’Brien Lifehouse, Clean Up Australia, Conservation Volunteers, Critical Window Foundation, Cure Cancer Australia, Diabetes NSW, Fagan Park Eco Garden, First Hand Solutions, FSHD Global Research Foundation, Fusion Australia, Gardens 4 Good, Giant Steps, Gift a Smile, Headspace, Heart Foundation, Heartkids NSW, Hepatitis NSW, Hornsby Kur-ing-gai Women’s Shelter, House of Sadaqa, Human Appeal International Australia, Hurstville Youth Council, Inner City Clayworkers Gallery, Inner City Legal Centre, Insulin for Life, Justice Action, Korean Cultural Centre, Legacy, Leukaemia Foundation, Life Interwoven, MacArthur Disability Services, Maccabi NSW, Macquarie Legal Centre, Marrickville Legal Centre, Matthew Talbot Mens Homeless Shelter, Miracle Babies Foundation, Miracle Message, Mission Australia, Missionaries of Charity, Monkey Baa Theatre, Motor Neurone Disease Association NSW, MS Society, Mums 4 Refugees, Museum of Applied Arts and Sciences, Nathan Sawyer Memorial Surf Fest, National Breast Cancer Foundation, National Centre of Indigenous Excellence, National Maritime Museum, Neighbour Connections, Norah Head Lighthouse Reserve Trust, North Sydney Community Centre, NSW Council for Intellectual Disability, Oaktree Foundation, One Disease, Oxfam, PACFest, Parkinsons NSW, Planet Ark, Pyrmont Cares, Reclaim the Night, Redfern All Blacks, Redfern Legal Centre, Redfern Night Markets, Redkite, Refugee Advice Casework Service, Ronald Mcdonald House, Rotary Australia, Royal Far West Children’s Hospital, RSPCA NSW, Rural Fire Service, S.W.A.G Family, Sailors With disABILITIES, Salvation Army, Scarlet Alliance, Schizophrenia Fellowship, Sculpture By The Sea, Smith Family, St George Aged Care, St George Public Hospital, St Thomas Aquinas, St Vincent de Paul, St. John Ambulance, Starlight Children’s Foundation, State Emergency Service, Studio A, Surry Hills Neighbourhood Centre, NSW State Wide Infant Screening Hearing Screening Program, Sydney Biennale, Sydney Festival, Sydney Fringe Festival, Sydney Gay and Lesbian Mardi Gras, Sydney Homeless Connect, Sydney Korean Festival, Sydney Living Museums, Sydney Symphony Orchestra, Taronga Zoo, Ted Noffs Foundation, TEDxSydney, The Big Issue, The Big Lift, The Children’s Hospital Westmead, The Color Run Australia, The Starving Artists, The Two Wolves: Community Cantina, The Welcome Dinner Project, Two Kites Project, United Muslims of Australia, Uniting Care, Vietnamese Community of Australia, Village Coffee, Western Sydney Community Legal Centre, Will2Live, WIRES, Women’s Domestic Violence Court Advocacy Service NSW, Woodville Alliance, Young Achievement Australia, Young Scientists of Australia, YUVA Australia UTS Shopfront | Impact 2016 | Social Outcomes, Student Leadership — SOUL Award

Publishing with Gateways journal has added to my knowledge and learning. The editorial support has given a richness to the writing that comes from people living in different contexts in different parts of the world.Â Dr Maryam Huda, Director, The Urban Health Program, Aga Khan University, Karachi, Pakistan

UTS Shopfront | Impact 2016 | A Global Community of Socially Engaged Scholars â&#x20AC;&#x201D; Gateways

A GLOBAL COMMUNITY OF SOCIALLY ENGAGED SCHOLARS

Gateways: Sharing knowledge, changing lives. Gateways is published through UTSePress and is jointly edited and managed by UTS Shopfront, Sydney, and Loyola’s Center for Urban Research and Learning in Chicago. This open access journal is at the forefront of global efforts in higher education to bring complex, multi-disciplinary, communityengaged research to a wide audience. It publishes excellence in engaged scholarship and practice in a timely, ethical and accessible manner.

Gateways is all about making a difference around the world, with readers from 85 different countries. Critical to our journal’s ethos is its mentoring program for authors from developing countries. Contributing authors have come from 21 countries, and half from developing countries.

≥

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'Culture' as HIV prevention: Indigenous youth speak up! by Ciann Wilson, Vanessa Oliver, Sarah Flicker, Native Youth Sexual Health Network, Tracey Prentice, Randy Jackson, June Larkin, Jean-Paul Restoule, and Claudia Mitchell in Gateways Volume 9 (2016) explores how Indigenous culture is important for resistance, intergenerational healing, empowerment, health and combatting HIV.

In 2016, Gateways Volume 9 was published, featuring engaged research from Canada, Australia, the United States, South Africa, Uganda and Japan. The volume reflected the strengths and challenges experienced by university-community collaborations, explored practical and theoretical implications, and examined the benefits of using arts- and culture-based methodologies when engaging with young people. Go to UTS ePress > During 2016, UTS and Loyola partnered with the Talloires Network to produce a Special Edition of Gateways modelling global good practice in universitycommunity engagement. Containing six articles by winners of the annual MacJannet Prize for Global Citizenship, this Special Edition will be launched at the Talloires’ Network Leaders Conference in Mexico in June 2017 with a panel of authors discussing global good practice including Shopfront staff Lisa Andersen and Margaret Malone. Go to Talloires Network >

A key objective of Gateways is to help make visible the impact of engaged scholarship occurring globally. At left are innovative programs featured in Volume 10: research dissemination by the MRC/Wits-Agincourt Unit in South Africa; building health awareness at the Aga Khan University, Pakistan; and the Kampung Sebir IMU Cares Project at the International Medical University, Malaysia. UTS Shopfront | Impact 2016 | A Global Community of Socially Engaged Scholars — Gateways

HOW SHOPFRONT MATTERS

In the last decade (2006 to 2016):

Community clients said they learned new skills from UTS, including:

32% 9%

of community clients agreed that their project was of value to their organisation

98%

Understanding of new technologies

Research methods

16%

Design thinking

would recommend their experience with UTS Shopfront to other organisations

99%

Project management skills

Business planning methods

would work with UTS Shopfront again

Here's why our community partners valued their experience working with UTS Shopfront:

33.2 17.9 15.2 6 It was a usable outcome

Provided a new Improved strategic our service direction delivery

Enhanced our professional reputation

4.9

3.3

2.7

2.2

1.6

1.1

Raised our profile

The rigor and quality of research

Contributed to community development

100% Total

UTS Shopfront | Impact 2016 | How Shopfront Matters

Prototyped/ tested a new concept

Saved us money

Provision of Developed objective advice our skills/ knowledge

The whole process!

Enhanced our sustainability

Lead to public policy change

UTS Shopfront | Impact 2016 | How Shopfront Matters

Contact us UTS Shopfront is located at: Level 20 UTS Tower Building (Building 1) University of Technology, Sydney 15 Broadway Ultimo NSW 2007 Visit our website > Email us > Phone us (02 9514 2900)

PHOTO CREDITS Cover Lanterns at UTS Shopfront’s 20th Anniversary Celebrations. Photo: Doug Millen. Professor William Purcell, staff and students at UTS Shopfront’s 20th Anniversary Celebrations. Photo: Doug Millen. Student volunteering, Two Kites Project. Photo: Aaron Luo. Maha Abdo OAM, Muslim Women Association, speaking at the 20th Anniversary Celebrations. Photo: Doug Millen. UTS SOUL Students enjoying the 20th Anniversary Celebrations. Photo: Doug Millen. Page 2 SOUL Volunteering, Addison Rd Community Centre. Photo: Chloe Villamor. Page 3 Student volunteers at the SOUL stall. Photo: Rosalia Catalano. Student presentation — Sailors with disABILITIES. Photo: Rosalia Catalano. SOUL Volunteering, The Big Lift. Photo: Kim Dao. Page 4 Manager Lisa Andersen. Photo: Joanne Saad. Page 5 UTS Shopfront wins UTS Human Rights Awards 2016. Photo by Encapture Photography. Professor William Purcell, staff and students at Shopfront’s 20th Anniversary Celebrations. Photo: Doug Millen. Page 7 Poles in SIEV X memorial. Photo: Nick-D — Own work, CC BY-SA 4.0 via Wikimedia Commons.

Page 8 ‘OYE! New Sudan Celebrates’ rehearsal photos. Photos: Ruby Seaward. Page 11 Student Presentation — All Together Now. Photo: Claire Pettigrew. Student Presentation — Boronia House. Photo: Claire Pettigrew. Page 14 Student presentation — Sailors with disABILITIES. Photo: Rosalia Catalano Page 15 Corporate Coaches Alex Duncan and Andrew Rawson from Ernst & Young. Photo: Nathan Rodger 2016. Page 17 SOUL Volunteering, Cancer Council NSW. Photo: Esra Ulukan. Page 19 Sharing research findings in rural South Africa. Photo: MRC/Wits-Agincourt Unit. Collaborating to build health awareness in Karachi, Pakistan. Photo: Aga Khan University. Kampung Sebir IMU Cares Project, Malaysia. Photo: International Medical University. Page 20 Indigenous Culture in Gateways Volume 9 Photo: Qyd — Own work, CC BY-SA 3.0 via Wikimedia Commons. Page 22 SOUL Volunteering, Variety Australia. Photo: Juan Lan. SOUL Volunteering, Sydney Homeless Connect. Photo: Mahla Sutton-Turner.