Technology Resources

TECHNOLOGY RESOURCES AND REMOTE LEARNING INFORMATION FOR STUDENTS

Information Services – Service Desk If at any time you find you need help with any technical issues, please contact the UTMB Service Desk, which is available 24 hours a day, 7 days a week . The UTMB Service Desk can be contacted by email at ishelp@utmb .edu .

IS Service Desk Website: https://www.utmb.edu/is/ assistance/service-desk Student Desktop Support https://www.utmb.edu/is/access-management/ equipment-services/mobile-device-student-support/ student-support Wireless Network Services: https://www.utmb.edu/is/ assistance/wireless-services

Information Resource Security

Website: https://www.utmb.edu/infosec/Welcome.asp

Microsoft Office 365

Office 365 is included in a Microsoft partnership with Higher Education to provide powerful messaging, productivity, and collaboration tools to students and employees . This application is currently provided free to all UTMB students, accessible from all modern web browsers (Google Chrome, Mozilla FireFox, Edge, Internet Explorer 11+, Safari etc .) for online use with online interfaces of common Office applications including Word, Excel, PowerPoint and Outlook Mail . Students also have the option to download a local installation of Microsoft Office 365 (the latest version) to their device(s) . The full suite is available for download/installation as well as standalone installations such Skype For Business Basic .

Students can log in to their mailbox via the web at www. mymail.utmb.edu, then proceed to click on the Outlook Mail icon . Information Services is beginning to evaluate Office 365 as a solution to the rest of the University community .

Microsoft Office 365: https://www.utmb.edu/o365 Skype: https://www.utmb.edu/sfb Academic Computing Educational and research technology resources for UTMB faculty and students are provided by the Academic Computing department . Academic Computing maintains the school’s academic course management tools, lecture capture system, student online testing applications, among other resources .

Academic Resources & Moody Medical Library Home Page Academic Computing

Learning Systems Blackboard Web-based access to courses from all four UTMB schools is provided by the Blackboard course management system . Blackboard courses can include many web-based course tools including announcements, blogs, contacts, calendars, discussion boards, glossaries, journals, messages, tasks, tests, assignments, audio messaging, and wikis, as well as course content files . Your login information for Blackboard is your UTMB username and password . Blackboard does not require VPN for off-campus access . https://www.utmb.edu/blackboard/eclass.asp

Remote Access/Connectivity MyVPN UTMB’s MyVPN web page allows you to access campus applications and network services protected behind the UTMB firewall . Traveling faculty, staff, and students, as well as those located at home, can connect to the UTMB network using a Virtual Private Network (VPN) . UTMB uses a thirdparty client called Pulse Secure to connect your device to the VPN, and adds an additional layer of security by requiring the use of Duo two-factor authentication . Remote Access: https://www.utmb.edu/is/assistance/remote-access

Duo Security Referred to as two-step or two-factor authentication, this process, which uses Duo Security, asks individuals logging in to confirm their identity using a smartphone, via text, or via automated voice calls . To increase the security of information UTMB uses Duo, a two-factor authentication that can be downloaded as an app on your phone . This two-factor authentication is needed to check your e-mail on or off campus and to login to the VPN to access myStar when off campus . Instructions on how to install Duo can be found here .