CONSTRUCTION - ARCHITECTURE - DEVELOPMENT
020 805 09659 | www.construction-update.co.uk
Inspired by nature, Woven Image adds five new colours to its acoustic offering [click here]
NEW COMMERCIAL BOILERS FOR HOUSING: What Are Your Options?
DIGITAL CONSTRUCTION EXPERT PREDICTS 2024 TRENDS FOR THE INDUSTRY
NEW COMMERCIAL BOILERS FOR HOUSING: WHAT ARE YOUR OPTIONS? [click here] 2
FEBRUARY 2024 Contents 6
Fear Of Theft And Violence Putting A Strain On Tradespeople
NATURALLY BEAUTIFUL Inspired by nature, Woven Image adds five new colours to its acoustic offering
OZ LIFTING CHAIN HOISTS LOWER $250K CAR
DLM Opens Machine Shop, Brings Load Pin Manufacturing In-House
To feature in the next edition of Construction Update. Call 020 805 09659 or email email@example.com Construction Update
IS YOUR BUSINESS CONTINUING TO EMBRACE AND ADAPT TO HYBRID WORKING?
Hybrid and flexible working have evolved how businesses approach the
day-to-day in offices. Research from the Chartered Institute of Personnel and Development (CIPD) found that 66% of organisations believe that offering flexibility for advertised roles is important in attracting new candidates.
These changes to office environments bring
they’re no longer the optimal working days as time
plenty of positives, and it’s forcing employers and
progresses, fluidly transitioning to different days is
employees alike to embrace and adapt to them.
possible with hybrid working.
Here, Dominic Fitch, Head of Creative Change at
Keeping communication open with your workforce
leadership development specialist: Impact, shares
can help you make these decisions, as transparency
a few ways businesses can continue to adjust their
will result in honest responses and reasoning as to
processes to account for these changes.
how well the split is working.
Scheduling and timekeeping
When implementing hybrid and flexible working
As a business owner or management, a huge
into your working day, the most important thing to
concern might be how you contact your workforce
establish is what the split between office working
without feeling invasive. That’s why communication
and working from home will be. Building a routine
technology that allows for everything from instant
on which days everyone commutes to the office can
messaging to live voice and video calls is an
help keep productivity consistent while also allowing
for the flexibility that hybrid working offers. These can be synced to your pre-existing email Finding the right divide between building a strong
systems so that when meetings are scheduled,
office culture where your full workforce is together
emails can be sent that attach a link to the online
and working while also feeling they’re trusted when
meeting link. This provides more flexibility when
working remotely. One way you can assess which
it comes to meetings, as while you might prefer
days are best for in-office is by analysing your
everyone to be present in person for it, those
internal data on outputs and productivity, as these
working remotely can still be included.
numbers can help you make informed choices. One thing that’s important to note is that these days don’t have to be permanent. If you feel like
Read the full article here >>>
Award-winning construction innovation builds for the future with online shop launch
A Leominster company that has developed an award-winning construction innovation is aiming for a huge 2024 after launching an online retail outlet J-struts, which are a faster, safer,
to deliver J-struts all over the country, with next-day delivery now
and easier to use alternative
to conventional ‘acrow props’, are now being sold exclusively
The online shop is an important first step in growing market share
at J-strut.com with first orders
and this will be followed by the development of a network of hire
dispatched earlier this month.
partners who can offer products to builders and tradespeople on a weekly or monthly basis.
The firm decided to sell direct to ensure that customers have
Will Helme, J-strut’s Product Champion, commented: “It has been
access to the ‘smarter way of
a significant time for our business, with two milestone moments
propping’ at the best possible
taking place within a matter of months.
price, with the MSRP set at £39.95 each for 10+ units.
“After all the interest J-strut has received, both from a productivity and safety perspective and all the builder-led development and
New partnerships with Peartree Logistics and other national carriers have been established
testing, we are now fulfilling orders via our dedicated online shop. Read the full article here >>> Construction Update
FEAR OF THEFT AND VIOLENCE PUTTING A STRAIN ON TRADESPEOPLE WITH MORE THAN 9 IN 10 TARGETED BY CRIMINALS • More than nine in 10 tradespeople say they or someone they know have been victims of theft • Research shows 88% of those surveyed are concerned about the ongoing issue • Almost a third of tradespeople admit the fear of theft contributes to negative mental health • 60% in the industry do not believe mental health is spoken about openly • NFU Mutual is a proud supporter of Samaritans, whose volunteers offer emotional support to anyone who is struggling 6
More than nine in 10 tradespeople have been targeted by criminals as the fear of theft and violence puts a strain on the industry, alarming stats reveal. New research* from commercial insurer NFU Mutual found that more than nine in 10 tradespeople (92%) say they or someone they know have been a victim of theft. In the last 12 months alone, 53% of those surveyed said they had experienced tool or equipment theft, just shy of half had materials pinched, almost three in 10 had a vehicle stolen and 23% were victims of organised crime. And those figures clearly weigh heavily on those in the industry, with almost a third of tradespeople (29%) admitting that the fear of theft and violence on their business contributes towards difficulties with mental health. The rising cost of living (42%), financial worries (41%), stress of the job (39%), long hours (35%) and a lack of regular work (33%) were the other factors. With almost nine in 10 tradespeople concerned about the threat of their equipment being stolen, NFU Mutual is urging workers to remain vigilant. Zoe Knight, Commercial Specialist at NFU Mutual, said: “Theft of tradespeople’s tools or equipment continues to blight the industry and the fact 92% of people surveyed say they – or someone they know – have been a victim speaks volumes. “Tradespeople rely on this equipment for their income and livelihood, with crime hitting not just their pocket but, as our research shows, also having a huge and negative impact on their mental health. “To see a third of tradespeople fearing theft or violence in their day-to-day job is worrying and we would urge tradespeople to do all they can to offput the threat of that happening – via security measures and recording serial numbers of equipment. “We want tradespeople to feel supported and protected should the worst happen and know there is also help available for those struggling.” A report by Builders Merchants News* revealed in December that texts to a construction charity helpline had seen an increase of 105% after the launch of an initiative to take the mental health message across the UK. That could pave the way for more open conversations, with NFU Mutual’s survey showing that more than half of respondents believe that mental health isn’t spoken about openly in the trades industry.
While more than three-quarters of tradespeople did say they were confident or fairly confident they would know where to go for support if they were struggling, worryingly, almost four in 10 (36%) said it is unlikely they would seek help if they had mental health problems. Commercial insurer NFU Mutual is a proud supporter of Samaritans, a charity which offers round the clock emotional support to anyone struggling to cope. Jason Jaspal, Assistant Director of Business Development at Samaritans, added: “Samaritans offers a listening ear and a safe space to share how you’re feeling 24 hours a day, 365 days a year. “It’s vital that tradespeople reach out for support when they are finding life tough, rather than letting things build up and potentially reaching a crisis point. It doesn’t matter what they’re finding challenging, Samaritans is here so they don’t have to face things alone.” For quality trades insurance to suit all sizes, search NFU Mutual Builders and Trades Insurance at www.nfumutual.co.uk/trades-insurance For more information about Samaritans and the work the charity does, visit www.samaritans.org
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BEN BUCHELE DELIVERS ELECTRIC MOTORS FOR VESSEL Ben Buchele Elektromotorenwerke GmbH has delivered two electric
motors to Reintjes for installation on a hybrid dredger, called Chicago, at the Port of Hamburg, Germany. The Nürnberg, Germany-based company manufactures standard and custom-built motors for shipbuilders and other heavy-duty applications globally. Reintjes is a specialist in maritime gearboxes and powertrains; in this instance it was contracted to provide a hybrid powertrain consisting of two diesel engines and two electric motors, helping the ship operate at low emissions when close to port.
set position, the diesel engine kicks in. However, a simple button is another method of switching between modes—
The end user wanted an electric motor
and was the solution implemented for the Chicago. If the
solution that enabled fully electric
lever is in neutral, the captain can select electric mode by
power at a speed of up to six knots, and
pressing the button and continue to steer the ship using
offered the capacity to recharge the
the control lever. Drive modes can be changed at any
batteries, while using the diesel engines. time, even when the ship is in motion and the propeller is Reintjes asked Ben Buchele for a weight- turning.” optimised, water-cooled engine that met certain criteria, such as 60 kW of power;
Louis Zander, director of sales and service at Reintjes
frame size 200; rated speed of 2,130
Hamburg, said: “In order to deliver the various operating
rpm; inverter duty; and suitability for S1
modes, the motor has to allow such high speeds and be
able to draw its rated power across a broad speed map. We designed the motor to produce almost two times the
Detlef Koslowsky, head of sales at Ben
rated speed. In other words, the motor was designed to
Buchele, said: “Special calibration is
run at up to 4,300 rpm in PTO [power take-off] mode, or
required to allow a hybrid system to
when operating as a generator, but needed to supply 60
easily switch between drive modes. One
kW of power at as low as 2,000 rpm so that it could operate
way to change from electric operation
at full capacity at the required speed of six knots in electric
to diesel power is by using the control
mode. Only Ben Buchele motors can achieve this kind of
lever. Moving the lever by a small
amount manoeuvres the ship using electric power. Once the lever reaches a
Read the full article by clicking here >>>
NATURALLY BEAUTIFUL Inspired by nature, Woven Image adds five new colours to its acoustic offering
The allure of the natural world is the inspiration for Woven Image’s extended colour palette with 5 new colours: dusk, mint, butter, cayenne and nutmeg. By embracing the ongoing evolution of colour and textural finishes in the built environment, these portfolio refreshments support interior designers and architects to deliver sustainable, acoustic solutions that evoke moods of relaxation and happiness through clever function and aesthetics. The EchoPanel® 12mm colour palette is the
anchor which drives this material evolution.
Fuji acoustic ceiling tiles along with Array 12mm
EchoPanel® acoustic panels, which are now
ceiling baffles become further enhanced with an
carbon neutral certified, remain the benchmark
updated colour palette
for innovation in sustainable, design-led interior acoustic solutions. The new palette expands
Dusk captures the ethereal allure of a stunning
to the stunning 12mm EchoPanel® precision
sunset; a unique hue comprised of a subtle
cut designs, including Ohm, Longitude, Palace
fusion of tones between peach and mauve. This
and Empire, as well as the embossed acoustic
shade embraces the ongoing evolution of pinkish
panel collection comprising Zen, Pico, Gem and
tones, highlighted in fashion and interiors.
Ion. These textural ranges are ideal finishes for open plan workspaces, learning environments
Mint shows a fresh juxtaposition of pastel style
and social settings, incorporating a functional,
tones with a glow reminiscent of refractions
sensorial solution with a contemporary design
of light beams from patina-style surfaces and
translucent tropical waters. This provides a feeling of weightlessness within a space, evoking a mood of calm and relaxation. Butter encapsulates the concept of wellness within workplace, education and healthcare sectors. It is a fresh positive colour, providing an elegant alternative solution to a traditional neutral palette. When utilised in the Embossed series, this comforting hue creates an unwavering desire to touch and experience these textural surfaces. Cayenne reflects the popularity of browns, chocolates, caramels and wood tones, as we continue to embrace earthy natural hues. This provides a unique depth of colour with a warm and spicy accent. Nutmeg completes the earthy palette, mimicking a natural oakwood tone whilst providing a rich decadent caramel hue. This versatile mid-tone allows for a creation of acoustically superior cosy interior environments and is easy to specify as an anchor colour to blend with many feature colours, including trend colours of orchid, mint and blush. Woven Image is also launching its new digital print collection, Digital Spirit. The collection offers a refreshingly modern colour palette, printed on EchoPanel® with both muted pairings and contrasting tones. Typically seen on workstation screens, this now showcases print designs as large-scale wall installations or partitions, with the option for single or double sided printing. Digital printing offers specifiers more customisation opportunities with reduced order minimums and lead times. With these new additions, Woven Image continues to provide enhanced acoustic solutions for a diverse range of commercial interior spaces.
For a list of global distributors, please visit www.wovenimage.com email@example.com
NEW COMMERCIAL BOILERS FOR HOUSING: WHAT ARE YOUR OPTIONS? With winter upon us, are you confident that your commercial boilers and heating systems are working safely, reliably and efficiently enough to deliver the hot water and heating your residents need? While the coldest weather is still
– for a simple monthly payment. It’s a hassle-free way to modernise
ahead, it’s never too late to look
your housing association’s critical assets, without any capital outlay.
at replacing older or less effective heating systems. But even if your
It’s also worth knowing that any minor increase in monthly costs could
properties’ commercial boilers are
be offset by the efficiency gains and utility savings that come from
in good working order, the current
using newer commercial boilers. We’ve also seen many of our housing
costs of energy could still make this a
customers include these monthly payments in their residents’ monthly
good moment to consider replacing
service charges – essentially splitting the cost and removing the hassle
older systems with newer, much
of trying to fund a replacement installation.
more energy-efficient models. Alongside consistent, predictable monthly payments, Total Care’s After all, these new units are not
repair and breakdown cover delivers real peace of mind for you, your
only designed to save energy and
management company, and your residents. That’s because Total Care
drive down costs, but are hydrogen-
guarantees rapid response times through a 400-strong nationwide
compatible and ready for the future.
engineer network – particularly important if there are elderly or vulnerable residents in your properties.
And with a lease solution such as JLA’s all-inclusive equipment and
A wide range of future-proof boilers to choose from
support package, Total Care, you could make significant upgrades
JLA has partnered with many of the world’s leading names in heating
across your estate, without having to
to offer a full range of energy-efficient commercial boilers, including
spend anything upfront.
hydrogen-ready boilers from leading manufacturers like Viessman. All of these boilers are designed to reduce energy bills while helping your
The latest technology with
estate meet its sustainability goals.
manageable costs Then there’s the added benefit of remote care. JLA Connect, for JLA’s Total Care package offers state-
example, allows our specialists to spot faults or potential issues before
of-the-art boiler and commercial
they can cause disruption or downtime, and keep your heating and hot
heating system upgrades – including
water flowing for residents.
full design, installation and comprehensive servicing and repairs
Considering alternative heating solutions? If your priority is to reduce your carbon footprint, but your property or the potential costs of a full alternative system are prohibitive, you could also take the opportunity to consider commercial hybrid heating as a viable alternative. Over recent months, we’ve seen a big uptick in interest for heating systems that combine air or ground source heat pumps with a traditional non-renewable heat source (an existing boiler, or a new boiler installed as part of a hybrid upgrade). This combined approach is ideal if upgrading radiators and pipework is either impractical or too expensive – but it’s always worth talking to a commercial heating expert for the fuller picture. For more information on commercial heating solutions for housing associations, please feel free to contact us today. Construction Update
OZ LIFTING CHAIN HOISTS LOWER $250K CAR Winona, Minnesota-based OZ Lifting Products LLC provided equipment
for a rig that lowered a $250k Lucid Air Sapphire electric car at Saks Fifth Avenue in Manhattan.
The vehicle was center of a holiday-
it took 10 hours
season display in the jewelry section
even when the
of the store, which is below street
Sapphire was in
level. Getting it there took an
the store, such
overnight operation that involved
was the complexity
four 3-ton capacity OZ Premium hand
of the job and
chain hoists, with a lifting height of
30 ft.; beam clamps attached to 30-ft.
long beams; and a customized lifting
platform. The 5,600-lb. car combined
lifts as safely as
with the platform for a total load of
10,000 lb. He added: “The To facilitate the lift (lower), four
yellow straps you
exterior doors were removed, an
can see in the
escalator bank was stripped, and
photos were used to secure the vehicle in place, and the beams were
the car was driven to the makeshift
supported by shoring towers.”
freight elevator. The store’s pillars were utilized to anchor the platform
The OZ Premium hand chain hoists are part of a range that spans 0.5-
in preparation for the 28-ft. journey
ton to 10-ton capacity. They offer minimal load lifting effort; double
down to the vault level.
reduction gearing provides easy operation. A unique hand-wheel design enables the hand chain to successfully feed directly into the wheel
OZ Lifting’s equipment was utilized
sprocket from many directions and angles. Thus, the operator can use
at the point of use by the project’s
the hoist while standing to the side of, or even above, the load without
rigging contractor, Concord Painting,
fear of the hand chain jamming.
which sourced it from OZ dealer, Eastern Rigging Supply. A steel
All-steel construction features a long-lasting powder coat finish, while
fabricator was subcontracted to
providing a long and dependable service life in harsh environments.
provide the lifting platform.
An enclosed and protected Weston-style load brake stays clean and dry during the entire load operation. Hoists are also equipped with a
Bob Eberheim, of Eastern Rigging,
unique twin pawl design for additional reliability. A sealed roller bearing
said: “The work was completed upon
provides smooth, controlled operation of the gears and shafts, which
closure of the store one evening;
ensures maintenance-free lubrication.
An article published in the New York Post reported, ‘…it’s probably the biggest stunt the store has pulled off since 1935’. For more information on OZ Lifting Products visit www.OZLiftingProducts.com Construction Update
DIGITAL CONSTRUCTION EXPERT PREDICTS 2024 TRENDS FOR THE INDUSTRY As the UK Government’s deadline for the digital transformation looms,
industries across the board are diversifying strategies, internal and external approaches and implementation of services to ensure cutting edge digital technology is embedded to drive business efficiencies and meet new industry standards. Rapid change and adoption
“We are now seeing businesses of all sizes investing in smart technology to
of digitisation is paramount
reduce supply chain hurdles and improve forecasting capabilities at all points
in the construction industry
of the construction journey. Due to uncertainty at the job site, investing in
to position the UK market
technology and smart solutions will help identify and prevent issues before
alongside construction markets
they happen. At the close of a tumultuous year for inflation, savings are more
globally and general business
important than ever and precise calculations are made possible by accurate
insight and data collection.”
Richard Clement, Deputy
One such example of smart technology benefiting supply chain hurdles
General Manager at Smart
and improving internal cost saving is that of Smart Construction customer
Construction, offers his
, ECOSOIL Nord West GmBH. The firm employs around 300 people, and
thoughts on the biggest digital
specialises in brownfield activities including land rehabilitation, environment-
and technological trends in
friendly earthworks and landfill construction. Working in partnership with
construction for 2024.
the solution provider, ECOSOIL Nord West leveraged as-built data from its intelligent machines to monitor daily productivity at the Lager Waldteich
The rise of Smart Technology
– why 2024 is the year to implement change
The Lager Waldteich project site’s primary objective was to build a retaining structure for the former Waldteich coal storage site, into which contaminated
Richard says: “Businesses across soil could be deposited. Site data was required by site manager Thomas multiple sectors have been
Vent, who wished to manage and track in real time the volume of material
implementing smart tech at a
movement each day, ensuring new material could be ordered and delivered
rapid pace – but construction
in time to reduce bottlenecks and pressure points. Working with experts
has historically fallen behind,
from Smart Construction, it was advised that ECOSOIL make use of as-built
meaning that 2024 is the year to intelligent machine data. Benefits were instantaneous. take the bull by the horns and invest in smart technology.
Vent saved around 16 hours a month – two full working days – in time that would otherwise have been lost to travelling, surveying and processing data.
Vent and his team were also able to identify any
“Not only does this
anomalies in daily performance and correct problems
reduce cost due
before they became more prominent, meaning he was
to the fact that
also able to manage unforeseen costs.
external surveying teams no longer
“At Smart Construction, we’ve designed an innovative
need to make long
portfolio of solutions, utilising hardware and software
journeys to site, but
to create a full complement of IoT (Internet of Things)
also offers more
tools. This encompasses as-built data presented on
effective insight in
our Dashboard gleaned from 3D Machine Guidance
much quicker time
retrofit equipment as well as intelligent Machine
to make decisions.”
Control, which is installed on a number of Komatsu machines. Smart Construction’s Remote offers site
management the flexibility to send new design data
to the field remotely, ensuring that teams are working
and their impact on
off the most up-to-date plans for a project. These
are simply a few ways smart technology and IoT can
Using IoT connected sensors, devices and
support in creating an even more profitable job site.
software, Connected Construction sites connect
Smart Construction Deputy General Manager, Richard Clement
people, equipment and data. This allows real time Drones and surveying: a new way to approach the site
communication and collaboration between all stakeholders, according to Richard.
Survey data has long been a prerequisite for construction, with regular site surveillance common
He says: “One of the significant challenges faced in
practice for earthworks projects and prep for vertical
earthmoving tasks is the unpredictability of what
builds. Regular site data has been historically collected
lies beneath the surface. Despite careful planning,
with survey teams journeying to site and taking
unexpected conditions often emerge once digging
individual readings to build a comprehensive view of
commences, disrupting original plans. Instead of
the site, pinpointing any areas of concern and building
merely dealing with these unforeseen circumstances
an ongoing view of the works.
as they arise, a connected site offers a more dynamic solution. It monitors site activities, assesses any
Richard believes this has seen a huge shift, saying:
deviations, and modifies the plan accordingly, ensuring
“Surveying was historically time consuming, labour
continuous alignment with the project’s requirements.
intensive and fairly short sighted in terms of outputs, with results delivered back to clients over a course of
“Employing an updated digital twin for all job sites
days or weeks, by which point many measurements
will allow the industry to visualise, plan and execute
can be out of date. With the introduction of drone
with precision. Instead of using the digital twin as a
technology at the job site, managers are able to take
reactive tool to troubleshoot issues, it can be utilised
more regular measurements of the terrain, with more
proactively in the planning stage. This proactive
data available to them including material moved
approach will ensure that projects are executed with
over a given time period, changes in terrain profile,
confidence, knowing that the plans are well-informed
and more. These changes have been rapid, and have
helped the industry reach new levels of efficiency, making surveying much more self-sufficient.
Read the full article here >>> Construction Update
DLM OPENS MACHINE SHOP, BRINGS LOAD PIN MANUFACTURING IN-HOUSE Dynamic Load Monitoring (UK) Ltd. (DLM), of Southampton, has opened a machine shop in collaboration with sister company, Vulcan Offshore Ltd.
Having taken a new lease on two buildings
engineering, and DLM had no machining capability
already fitted out as a machine shop in
of its own. Previously, DLM would source the raw
Vancouver Wharf, Southampton, each company
material—typically 17-4PH stainless steel—and
will occupy an adjacent unit. A state-of-the-
outsource to a machinist that would machine the
art suite of machining and milling equipment
load cell billet according to drawings produced by
will give DLM full control of its manufacturing
the in-house design team. DLM would then complete
processes, reducing lead times.
strain gauging, assembly, proof load, calibration, and final tests.
DLM has supplied load cells plus load monitoring and cable working equipment to the lifting, rigging, wind
Martin Halford, managing director at DLM, said: “This
energy and wider renewables sector for a decade.
is most probably the largest single investment ever
It often partners with Vulcan, which is a specialist in
made by DLM and marks a real step forward for us
fabrication, welding, and computer numerical control
in being able to control the complete manufacture
of our products. It is something that we have wanted to do and have planned for a long time, but the
Demand has long since outstripped the capacity
opportunity came up when we least expected it to
of Vulcan, which also performed subcontracted
acquire this new premises. Vulcan has gone from
20 Construction Update
DLM and Vulcan. They will take orders from quotation, machining, gauging, documentation, shipment, and every stage in between. Traceability will thusly be enhanced. The lathe is able to machine pins to 200mm diameter and over 1m in length, in capacities over 300t. However, Halford reiterated that the investment goes beyond machining load pins, the company’s flagship product, with tensile link billets and running line monitors (RLMs) also central to the newly expanded One of two Doosan Puma lathes is put to use at Vancouver Wharf.
operation. The mill will machine the standard range
strength to strength in its very short life. With the need
of tensile links and both the company’s 60t and 200t
for more space at our existing workshop [in Quayside Road] and the winning of some large contracts, the increased capacity and space will aid our growth even further and allow us to push on quicker with our plans.” He added: “The CNC lathe [at Vulcan] was already at full capacity, even without DLM work; and we could rarely get access to it. Now we can free-up vital space in Vulcan’s workshop for another welding bay, which was desperately required due to the increase in order levels. We already source raw materials of the highest quality from approved mills in Western Europe; we
The machine shop will feature two Doosan Puma lathes, a Haas lathe, and a Haas mill.
will eventually stock popular sizes to further enhance
Halford said: “All our load pins are typically custom-
efficiency and cut costs.”
designed to meet clients’ specific physical sizes, so although we state we have some standard [load pins] on our website, they are only standard in their electrical operation and sealing method / environmental protection—not necessarily their physical size or appearance. Our pins are used for various applications across numerous industries, including oil and gas, lifting, rigging, and subsea.” DLM is renowned for supply of subsea load pins, especially, most commonly used in tandem with
The lathes, and other equipment, will be used by a team of five professionals.
underwater trenching vehicles used to lay and bury cables. The pins measure the forces imparted on sections of the underwater vehicle and aid the control of the vehicle as well as monitoring its condition during operations.
The machine shop, which will feature two Doosan Puma lathes, a Haas lathe, and a Haas mill, will be
supported by a dedicated team of five professionals, including a workshop manager jointly appointed by Construction Update
EVENING STANDARD SME XPO 2024: THE UK’S LEADING EVENT DEDICATED TO HELPING SME AND SCALE-UP BUSINESSES TO THRIVE SME XPO has a wide range of sponsors, exhibitors and partners that will be showcasing their services and products at the SME XPO 2024 including; HSBC UK, Barclays Eagle Labs Workday, Virgin Atlantic, Eurostar for Business, Growing Business Awards 2024, SME National Business Awards 2024, and Your Business magazine to name just a few. Piers Linney, founder and former investor Dragon’s Den, remarked at the SME XPO in 2023, “A brilliant opportunity to network and cover ground quickly, that would otherwise take weeks to do. Incredibly well-attended show and it’s great to see such a positive atmosphere.”
The Evening Standard is thrilled to unveil the SME XPO 2024, a vibrant and all-encompassing platform, a dynamic and comprehensive space dedicated to Powering scaleup businesses. Now entering its third year, the event is scheduled for April 2324, returning to ExCeL in London. The exhibition brings together a diverse range of businesses, experts, and resources to foster growth, innovation, and collaboration. Registration for the event is now Live, and SME XPO 2024 is FREE to register. SME XPO 2024 provides a unique space for scale-up businesses to showcase their products and services, connect with potential clients, and gain valuable insights from industry leaders, offering a plethora of opportunities for networking. With over 5000 SME founders and owners and more than 100 best-in-class suppliers all coming together across this event.
Key Features of SME XPO 2024 encompass an expansive exhibition featuring booths from over 100 companies, all there to support SMEs and their growth. The event will encourage networking with like-minded individuals, featuring: Members Meet Ups, Meet the Investor, and speed networking sessions. Attendees will have the opportunity to engage in a range of workshops and seminars conducted by industry experts, covering key topics such as strategy, finance and investment, marketing, technology, and more. This year, the event will host over 60 of the most forward-thinking entrepreneurs, including keynote speaker Theo Paphitis, Retail Entrepreneur, TV Dragon, and #SBS Small Business Sunday Creator Chairman and Owner. He has revived the fortunes of notable high street names such as Ryman, Stationery Box Robert Dyas and many more. Further keynote speakers, including Tim Martin, Founder & Chairman of JD Wetherspoon PLC, and Founder of supermarket meal brand Charlie Bigham will also grace the stage. SME XPO 2024 promises to be a transformative event for small and medium-sized businesses, providing them with the tools, knowledge, and connections necessary to scale and succeed in today’s competitive business environment.
For more information and to register for free, head to the SME XPO website. 22
55-6725 Cut level
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See us on stand 3 E/40 25-27 April 2023, NEC Birmingham UK
Tilsatec | +44 (0)1924 375742 | firstname.lastname@example.org | www.tilsatec.com TILSATEC LIMITED, Flanshaw Lane, Wakefield, West Yorkshire, WF2 9ND, ENGLAND
CUSTOMER SERVICE EXPERT EXPECT IN 2024 Customer service is essential to any business, as it determines customer behaviour and loyalty. In fact, data shows that 94% of customers stated that a positive experience would make them more likely to purchase from a business again. As such, keeping on top of trends and customer demands is necessary for providing the best experience possible.
Janine Hunt, Client Partnership Director at Kura, says: “Great customer service isn’t simply about providing the same experience continuously. It means adapting your approach to benefit each customer and ensuring that you’re keeping on top of trends, so your competitors aren’t getting an added edge. As technology and customer demands shift, it is vital that your business is adapting its approach to provide modern, updated, and friendly customer solutions that work for both your business and your customer base.”
AI This year has seen a boom in the AI world, with the likes of ChatGPT taking over. As more people become aware of AI and its uses, it is likely customers will expect businesses to implement this technology as part of the customer experience. In fact, 80% of customers are expecting AI and chatbots to improve customer services. Some of the benefits that customers are expecting and hoping to receive include faster resolution times, better intent understanding, and tailored promotions and offers. Janine says: “As AI makes its way into everyone’s customer service experience, it is important to understand where such technologies can be beneficial and where it is essential to use your own expertise and knowledge to provide the best experience. Quicker responses and one-call resolutions can save your customers time and frustration, but technology can only be part of the solution. For more complex customer support, a human advisor will be needed to resolve the issue and provide additional care and support.”
The human touch According to data, one of the top reasons that people contact customer service throughout 2023 was to report an issue with their product or services. During these moments, having human customer service advisors on hand to handle problems, sensitive topics, and de-escalate customer complaints is essential for a business’s success. Janine predicts: “We can expect to see the human touch remain just as important if not more so, heading into 2024. As more companies explore the benefits of AI as a quicker solution, offering your customers human interaction will remain part of offering the best customer experience.
24 Construction Update
T PREDICTS WHAT YOU CAN “Empathy has always, and will
worldwide expect better
“Data-driven insights aren’t
remain, a vital part of customer
personalisation from the data
only useful for personalising
service as we head into the
they provide. As such, using
and targeting your audience,
New Year. While technology is
your data effectively is crucial
but they can also help your
useful for the running of your
for not only understanding
business better create informed
customer service experience, it
your audience better but also
decisions moving forward.
is the human touch which makes
providing a better-quality
Whether you’re planning a new
a difference for your customers.
service line or looking to better
Connecting and finding unique
a product, the data and insight
resolutions that work for
Janine recommends: “Having
that your customer service team,
your customers can make the
the right software in place will
alongside the developments and
difference between loyalty and
be a must in 2024. As your
analysis technology, can provide
customers expect more tailored
might be making a way into your
communications, you will
business in 2024.”
If your business doesn’t have
need to analyse the data you
the resources to meet demands
have been provided to offer
during ramp periods, then
increasingly bespoke responses.
As more brands transition to
customer service outsourcing
Whether you’re promoting
being online, ensuring you have
could be the right option for
to the right audiences at the
the right customer service in
you. Instead of overloading
right time or avoiding debt and
your DMs is essential for the
your workforce with additional
repayment problems through
great overall experience your
tasks and communications,
risk assessment, big data is
customers deserve. In fact,
outsourcing customer service
going to become more crucial in
brands are using social media
can provide your customers
the coming year.
platforms to effectively target...
with clear, consistent messaging and quick response times to
continue reading the article here
ensure the best experience is delivered – no matter the time of year. This is also a great option for businesses that don’t have the right resources in-house – including expertise in people, equipment, or workspace.
Data-driven insights As technology continues to develop, data-driven insights are expected to improve in 2024. In fact, 74% of customers Construction Update
DSSL GROUP SECURES ASSOCIATE PARTNERSHIP WITH THE LONDON STADIUM
Integrated security systems specialist, DSSL Group has agreed a deal with sports-rights specialist, Eleven Sports Media to join the London Stadium Associate Partnership on a multi-year deal.
The iconic London Stadium is a 62,000-capacity venue. The Associate Partner programme offers branding opportunities across the high impact Mid-Tier LED; Eleven’s award-winning StadiumTV platform found in the concourse and hospitality areas; and the unique, giant, external digital wrap, which provides an attention-grabbing visual for supporters approaching the stadium on Premier League matchdays. DSSL will have the added chance to connect with fellow like-minded companies, who are also members of the Associate Partnership, through Eleven’s invitation-only VIP partner events. The Associate Partnership with the London Stadium gives DSSL great credibility with current and future clients. It indicates that the company is growing and that it is likely to offer a superior service than that of its competitors. With the company based in the heart of London, it is delighted to have its logo on display at this venue. Aaron Stephens, managing director of DSSL Group comments: “Our key clients are mostly made up of London councils, so this is a perfect venue to show off our branding. We’ve invested in the Associate Partnership to celebrate the growth of our family business, which is set to hit an increased turnover of £10 million in March 2024. Our company has grown from 24 members of staff to 74 over the last three years and this is a great way to shout about our wins.” DSSL Group has a well-qualified engineering workforce, with considerable expertise in integration of CCTV, access control (wireless, fibre and hard wired) and perimeter protection systems gained with
26 Construction Update
various organisations. The company brings a new dimension to total security solutions. The Group offers a competitive service in terms of installation, project management and maintenance of CCTV, access control and perimeter protection systems. The Group provides expertise and ‘best of breed’ products and software solutions to deliver systems tailored for the individual customer. It boasts an understanding of its customers’ needs and offers a product and service that can adapt to accommodate customer growth. Operating nationwide, DSSL Group is a leader in public space CCTV and the oil and gas CCTV sector. It has a reactive and installation department for door entry systems, lifeline, and automatic doors and barriers. The company’s customers include local authorities, hospitality companies, data centres and large corporates. To find out more about DSSL Group’s integrated security systems solutions, visit www.dssl.co.uk Keep up to date with the company’s latest news and other community initiatives by following DSSL across its social media channels: Facebook :: LinkedIn :: Instagram
SURFACE DESIGN SHOW UNVEILS SPEAKERS PRO Choose from Over 20 talks that delve into sustainability, trend predictions and the careers of some Industry Legends It is less than a week to go to until Surface Design Show opens its doors at the Business Design Centre. Surface Design Show, the leading event for architects and designers showcasing innovative surface materials, is thrilled to announce its stellar speaker’s program for the upcoming edition. Featuring a diverse range of topics and industry experts, the 2024 speakers program promises to engage
Also on the gallery level will be the Designers Hub where guests can
and inspire attendees.
enjoy refreshments and relax before the talks in a beautifully curated space designed by Interior Design studio Kibre using furniture from
The programme will be held
luxe Italian company Arper with lighting from Zena Holloway whose
on the Main Stage sponsored
bio designed lights Roots are also shortlisted for a Surface Design
by Smile Plastics and consists
of an exciting line-up of 20 presentations from 61 speakers,
Kicking off the Speakers Programme will be the Opening Night
including architects, designers,
Debate, sponsored by Mastercharge from 18.30 – 19:30, on Human
manufacturers, and journalists.
Capital, Risk, and Retention. Renowned freelance writer, editor, and
For the first time the main stage
speaker Louis Wustemann will lead a discussion joined by esteemed
will be featured on the gallery
panellists: Mark Shayler – Owner at Ape, Gill Parker – Non-Exec Chair
level and will feature furniture
at Informare, Nicola Osborn – Creative Director at Basha-Franklin, and
supplied by Nowystyl creating
Dr. Petrina Carmody – Chief Change Officer at Great Place To Work.
a casual, stylish and welcoming atmosphere. This year’s Surface
Following on from the Opening Night Debate will be , Stone and
Design Show theme, Mindful
Beyond – How This Ancient Material Remains Relevant Today
Living plays a pivotal role in the
Matt Robb, Marketing and Media Manager for Stone Federation
topic areas for the discussions
Great Britain, will explore the attributes of stone from various parts
and is reflected throughout the
of the world alongside Panellists including Mr. Gokhan Karakus –
co-founding curator of Adorno.design, Stefano Ghirardi – Chairman
28 Construction Update
W 2024 OGRAMME & CEO of Marmi Ghirardi S.R.L, and David Richardson – Chair of the Stone Federation Technical and Sustainability Committees. The discussion will set stone within the context of other materials and its continued relevance. Legends live returns for its third year, this year hosted by Alys Bryan, Managing Editor of Design Insider, with three talks spread across two days, Wednesday, 7 February, and Thursday 8 February. This year’s legends consist of insightful conversations with design legends
The programme on Wednesday, 7 February, the day will
Tom Lloyd, Gurvinder Khurana
commence at 10:45am – 11:15am, with this Surface Design Shows
and Matthew Hilton. These not to
Charity Partner, Furnishing Futures – The Importance of Design
be missed conversations will draw
for Mental Health/Living in the Right Environment. Furnishing
from Alys’ individual experiences
Futures founder Emily Wheeler will delve into the amazing work
and will delve into her guests’ design
that the charity does, and how it helps those escaping domestic
philosophies, portfolios, and future
abuse that have been rehomed into empty social housing.
Emily will be joined by Reeba Simon, co-author of ’Scandi Rustic: Creating a Cozy and Happy Home,’ columnist for Simple Scandi
The ever-popular trend predictions
Magazine, an interior and lifestyle influencer and collaborator
by Colour hive are back again and
of the Main Company. Through their individual and personal
will be taking place with two talks
knowledge, Emily and Reena will discuss the importance of design
across the Wednesday and Thursday.
for mental health and wellbeing, and the effects/need of living in
Featuring exclusive future insights
the right environment.
from Colour Hive membership
Click here to read the full article >>>
including MIX Magazine, Colour,
To read the full Surface Design Show Speakers Program please
Material and Finish Directions and
Global Colours alongside an edit of one-of-a-kind inspirational objects
Do not miss this opportunity to gain insights from industry leaders
and materials inspired by their 2025
and influencers at the Surface Design Show. For more information
design direction Hack.
and to register for free, click here Construction Update
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No matter what job you do, it is our duty to protect you. Choose from our extensive line of personal protection equipment for the highest quality safety wear.
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