Unitec International Student Handbook

UNITEC I N T E R N AT I O N A L PRE DEPARTURE HANDBOOK

TA B L E O F CONTENTS

WELCOME TO UNITEC

CONGRATULATIONS

5

PRE DEPARTURE

6

Things to do before you arrive in Auckland

8

LIFE IN AUCKLAND

22

Setting up your New Zealand Bank Account

23

Accommodation

10

Cost of living

24

Health and Medication

14

Communications

25

Insurance

15

Working while studying

26

What to pack and bring with you

16

Transportation - Getting around Auckland

28

Enrolment

17

Health and Wellbeing

36

Student Fees - International Students

17

Student Support Services

38

Documentation

18

Studying Essentials at Unitec

41

Information for families

19

Staying safe in Auckland

44

YOUR DESTINATION GUIDE TO NEW ZEALAND

48

Places to Visit

49

Best beaches to visit in New Zealand

51

Websites to keep you updated with Auckland events

51

Activities

51

Transport

51

UNITEC CODE OF CONDUCT

52

COMPLAINTS

55

RIGHTS

55

CODE OF PRACTICE

55

DISCOVERING AUCKLAND

56

INTERNATIONAL STUDENT SUPPORT

60

HELP DIRECTORY

64

CAMPUS MAP

66

5

C O N G R AT U L AT I O N S We are pleased you have chosen Unitec Institute of Technology, New Zealand’s largest institute of technology to pursue your studies.

Before you depart, there are a few essential elements that need to be completed. The Unitec International Pre-Departure Handbook provides essential information to assist you with your student journey.

This guide contains information about life in Auckland, transportation guides, services, expectations and rules, policies and your rights, as well as other very useful tips to help you adapt.

Further information is available through the Unitec website.

Have a wonderful trip and we’ll see you in Auckland!

Stay on top of updates, news and exciting developments by following us on social media:

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7

PRE D E PA R T U R E Everything you need to know before you leave for New Zealand

8

THINGS TO DO BEFORE YOU ARRIVE IN AUCKLAND

TRAVEL ARRANGEMENTS: 1.

2.

3.

4.

After you accept your offer of place at Unitec Institute of Technology, be sure that your travel arrangements are in order which include: your airline tickets, insurance as well as passport and student visa are valid for the duration of your studies.

As an international student, it is your primary responsibility to hold an appropriate visa to maintain the lawful status to study and live in New Zealand. It is important to apply for your student visa as soon as possible, as in some cases the manual application process may take a minimum of one month.

To formally be enrolled, all students are required to upload a copy of the valid student visa to study at Unitec, New Zealand. If you do not hold a valid student visa or fail to provide one, your student account will be suspended, your programme of study may be withdrawn and enrolment may be cancelled.

5.

It is important to place all your important documents in a folder or clear envelope for ease of access . It would also help to have photocopies of documents as an added measure.

6.

When travelling to New Zealand, it is important you are aware of the New Zealands Customs and import requirements. Always be aware of what you can or cannot bring as well as those items you will need to declare upon arrival.

For more information, refer to the link here.

7.

Ensure your hand luggage complies with airline requirements in terms of size and weight.

Some airlines will not allow you to carry bottles with liquid in them that are larger than 100ml, aerosol cans or sharp implements in your hand luggage.

8.

Before you arrive in Auckland you can book a Sky Bus to take you to the city to save you the hassle of having to wait in a line the moment you get off the plane. You can learn more about the Sky Bus here.

9.

There are also Airport Shuttles that park outside the exit of the arrival gate at the International Terminal of Auckland airport. You can either book a seat online before you arrive in Auckland or you can find them outside the terminal when you arrive.

Immigration require Unitec to comply with their rules and report any student failing to provide the above.

For more Information on Student Visas, please check the NZ Immigration Website here.

If you require to speak with one of our Visa team you can either phone to discuss or book a 15 minute appointment. In some cases you may need to speak with Immigration NZ directly.

9

10. Get a taxi ,Uber or take the airport bus from

Auckland Airport to your destination.

11. Have at least NZD 1000 available for use

upon your arrival in Auckland (Plus NZD300 in cash). You can exchange most currencies at the Auckland Airport but you should also be able to do this in your home country.

12. When you are here, make sure you look left

and then right before crossing the road. New Zealand traffic may be different to what you might be used to in your home country.

10

ACCOMMODATION There are a few options for international students who wish to live closer to the campus.

ON CAMPUS: UNITEC 310 Residential Village

Campus Living Villages (CLV) is an independent accommodation provider located within the grounds of Unitec. Crockers Property manage and work closely with Unitec and Campus Living Villages to ensure all residents have a good experience while living here.

About the Village | Crockers 310 Residential Village Information Guide

Bedrooms

Bathrooms

Per/week

Per/semester

Studio

-

$315.00

$6,615.00

1

1

$230.00

$4,830.00

2

2

$245.00

$5,145.00

3

1

$215.00

$4,515.00

4

1

$195.00

$4,095.00

5

2

$200.00

$4,200.00

Initial fees Bond

$600-this is refunded at the end of your time at the Village after you have fulfilled your obligations

If you are looking for accommodation for this year or next, please contact

zainab@crockers.co.nz

Cleaning Fee

$100 per person per semester

Electricity

$250 is required before moving in. Power will be charged monthly by Property Power with students having full access to their apartments weekly usage and their current credit amount

Internet Fee

$70 per person per semester (unlimited)

Rent

First 2 weeks rent in advance

Residential Life Fee

$90 collected by Crockers Property Management Ltd on behalf of Unitec for all social programmes/events while residing at the Village.

11 OFF CAMPUS: If you prefer to live off-campus, there are a number of options available to you.

Unitec is a 10-minute drive from the Auckland City Centre and is close to many suburbs.

Auckland offers an excellent transport network which means you can consider options located throughout Auckland, however, you need to consider traveling time and number of connecting services on public transport.

HOMESTAYS: Our International team recommend you spend the first month (at least) in a homestay environment.

This time allows you to experience New Zealand culture first hand as well as understand more about living in Auckland whilst settling into life at Unitec.

A homestay experience can offer one of two options.

Homestay family:

Homestay room & board:

Homestay family which includes being immersed in your host family’s life meaning you are provided with a room, meals and enjoy the company and communication of the family or homestay host.

If you are an international student under the age of 18, you will be required to live in homestay accommodation as part of your visa conditions.

Homestay room and board is an option for those who prefer the comfort of a home based accommodation but doesn’t require inclusion into family environment and often may mean more than 2 students live at house. You will be provided with basic meals.

Homestays offer great value and our contracted provider are a dedicated team of caring professionals that ensure students have an ultimately safe, enjoyable and worthwhile learning experience..

12

OTHER ACCOMMODATION: Apartments

Private Rental

Auckland Accommodation Group Unistay Empire Apartments Rocklands Columbia Apartments Princeton Apartments

Private rental is another accommodation arrangement where in most cases you rent a flat or house for yourself or a few other housemates. It can be far costlier than the shared accommodation and in some cases flats or apartments may not be furnished.

Shared accommodation One of the most common arrangements for accommodation is where a number of housemates share a flat or house. This type of arrangement is advantageous as it is often more affordable and is a great way to make new friends.

We recommend that you research the different suburb profiles prior to signing any contract. It helps to meet the landlord, agent or manager in charge to discuss terms before you sign any contract or pay fees.

You can also find accommodation to rent online on: •

Trademe

•

Easyroommate

•

Nz Flatmates

Tenant’s Rights It is important that you are aware of your rights and responsibilities as a tenant. Learn more about your key rights by visiting https://www.tenancy.govt.nz for information on the basics of renting, landlords, types of tenancies and tenancy agreements.

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A U C K L A N D F U N FA C T Auckland’s Sky Tower is one of the tallest man-made structures in the Southern Hemisphere

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HEALTH & MEDICATION

1.

Ensure that you are fit to travel by doing all the necessary medical and dental check-ups before you depart for New Zealand. Healthcare in New Zealand is expensive but will mostly be covered by your insurance. Be sure to check what your policy covers.

LOCAL PHARMACIES New North Pharmacy – Bhaidas Bhula Email: newnorthpharm@windowslive.com Phone: 846 7340 Mt Albert Village Pharmacy – Titus Jiang

2.

Dental care is expensive in New Zealand and is generally not covered by your insurance policy.

We recommend getting your check-ups done prior to leaving your home country.

3.

Always check with your doctor to see if your medication is available in New Zealand and if you will be able to obtain it. Please ensure you bring a letter from your doctor if traveling with medication.

4.

For issues such as chronic health conditions, always ask your doctor for a letter of referral of a health practitioner in New Zealand.

5.

Be mindful of your vaccinations and see that you are up to date. Bring your records whenever possible.

Email: albertpharmacy@gmail.com Phone: 846 5197 Unichem Pt. Chevalier Pharmacy – Ian Hutchinson Email: ptchevpharm@xtra.co.nz Phone: 846 1676

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INSURANCE 1.

As an International student, you are required to have Unitec-approved current medical and travel insurance for the duration of your study with us. All Unitec Placed insurance will be with Southern Cross International Student Travel Insurance (SCTI).

2.

Your insurance should begin from the day of departure from your home country and stay current until your final visa expiry date.

3.

You will need to provide a completed copy of the SCTI Insurance Application Form attached to your Offer of Place to International Student Support at least two weeks before the International Orientation date.

4.

If you are arranging your own (Unitec approved) Insurance, you are required to provide the details to Unitec International Student Support on insurance@unitec.ac.nz at least 2 weeks prior to the International Orientation date to ensure that it is acceptable

by Unitec. Any late submissions of your Insurance Certificate will not be accepted.

5.

If you have any queries, please email insurance@unitec.ac.nz For more information, please check the Unitec Website or Southern Cross Travel Insurance website here.

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WHAT TO PACK AND BRING WITH YOU

1.

Clothes for all seasons that you will be experiencing .

2.

Weather in New Zealand can change unexpectedly. Be prepared and understand what you can expect from different seasons below.

3.

While the far north has subtropical weather during summer, and inland alpine areas of the South Island can be as cold as -10°C (14°F) in winter, most of the country lies close to the coast, which means mild temperatures.

4.

The average New Zealand temperature decreases as you travel south. January and February are the warmest months, and July is the coldest month of the year.You can check on New Zealand weather conditions on the Met Service website.

5.

Please make sure you bring appropriate clothes and shoes including a Jacket.

6.

There are easily accessible, relatively inexpensive clothes, bedding, stationery and other supplies available across Auckland and shops are open 7 days in most areas. You do not need to weigh down your luggage with too many toiletries or other items that you can purchase after you arrive.

7.

Credit cards and New Zealand Cash – at least NZ$300 cash amount for use on arrival

8.

Electrical Goods – If you want to bring in electrical goods to New Zealand, please be aware that the electrical conversion is 240V, 50 hertz. You can easily find adaptors at places like The Warehouse, or Briscoes. Most power sockets accept three-pin plugs or similar adaptors.

9.

A laptop.

10. Please make sure you do not pack anything

that will be confiscated by Customs. Check the Customs Website for more information.

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ENROLMENT

Always ensure that you have your enrolment in order before flying to New Zealand to ensure that your start at Unitec would be a smooth and easy one. Please note: You will need to have paid your tuition fees before you could be enrolled.

To get in touch with the enrolment office you can contact: 1.

Phone: +64 9 8927402 | Email: international@unitec.ac.nz | Hours: Monday to Friday 9am to 4pm

You will need an appointment to meet with either a Student Advisor or Visa team. Appointments are available for 15minutes and it is essential you bring the requirement documents for faster processing.

STUDENT FEES

- INTERNATIONAL STUDENTS

1.

The tuition fee payable is indicated on your ‘Offer of Place’ letter. Instructions on payment of fees and how to pay are also included.

Please see our How to pay your fees page for International Students. If you still require further assistance or need another copy of your ‘Offer of Place’ please contact our International team by emailing international@unitec.ac.nz

Please use the Unitec iCent app to book an appointment with your Student Advisor or Visa officer.

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DOCUMENTATION

1.

Photocopies of the front page and visa page of your passport (leave extra copies with a family member)

2.

Originals and certified copies of your academic transcripts and birth certificates

3.

Your Offer of Place from Unitec

4.

Receipts for payment of fees/ accommodation/visa

5.

Work and personal references for finding work, and housing if you plan to rent

6.

A letter of financial guarantee from your sponsor if you are a scholarship student

7.

Medical records, glasses, and medication prescriptions and immunisation documents

8.

School reports for any dependents accompanying you to live in Auckland

9.

Current driver’s licence- an international or your country’s driver’s licence is valid for one year in NZ. After that, you will need to obtain a New Zealand driver’s licence

10. A recent bank statement 11. NZ$300 to cover emergencies 12. A dictionary translated from English

into your own language

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INFORMATION FOR FAMILIES SCHOOLS AND CHILD CARE For information about schooling in New Zealand as well as child care please visit the website link here.

Our Unitec Early Learning Centre (UELC), located at our Mt Albert campus, provides a stimulating and caring learning environment for your pre-school aged children.

Website link here

SCHOLARSHIPS If you think you may be eligible for a scholarship, browse the Unitec website to see if there is an offer that is available to you.

STUDENTS UNDER 18 If you are a student under 18 years of age on the first day you start, please get in touch with a representative from International Student Support to help you find your footing around New Zealand and Unitec. Please visit Unitec’s website here to learn more about what you would need.

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A U C K L A N D F U N FA C T Auckland is also known as the ‘City of Sails’.

21

W E LC O M E T O A U C K L A N D, and see you at orientation!

22

LIFE IN AUCKLAND Everything you need to know about living in Auckland, New Zealand

23

SETTING UP YOUR NEW ZEALAND BANK ACCOUNT To manage your money in New Zealand, it is recommended that you open an

To open an account, you will need the following documents: 1.

Passport

ANZ

2.

Proof that you are a full-time student, such as a letter from Unitec or a fees invoice

2 Mount Albert Rd, Mount Albert, Auckland 1025 Hours: 9AM – 4:30PM Phone: 0800 269 296

3.

Proof of a residential address in New Zealand or an offer letter from your Hall of Residence

ASB

4.

IRD number

5.

Your Tax Identification Number (TIN)

875 New North Rd, Mount Albert, Auckland 1025 Hours: 9AM-4:30PM Phone: 09 306 3029

account with any of the local banks.

Most are student friendly and accessible.

Choose from any of the major banks in New Zealand which include: ANZ, ASB, BNZ, Kiwibank, TSB Bank and WestPac.

Some of the banks that are closest to the Unitec Mount Albert campus are:

Most banks offer student packages.

Types of accounts include: •

Student cheque accounts .These accounts allow phone or internet banking, which is helpful for paying bills.

•

Savings accounts – earn a better rate of interest for money than a current account.

The longer the term of deposit, the better the interest rate.

•

Credit cards – International students may have the option to apply for a credit card.

EXCHANGE RATES To learn more about the rate of your home currency and New Zealand you can visit a foreign exchange website or calculator here.

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RENT

$200 - $350 (Per week)

DENTIST

GROCERIES

UNITEC GYM

(Per week)

(Per year)

DOCTOR

CAN OF COKE

$100 - $150

$150-$500

$15-$70

TEXTBOOKS

PHONE CREDIT

$500-$1000

$20

COST OF LIVING*

$498

$2.00

LUNCH AT UNITEC

$5-$12

HOT DRINK

$3.50-$5.00

ENTERTAINMENT

$30

MILK

$3.50

(Per litre)

MOVIE TICKET

$11-$14

(Student price)

AVERAGE MEAL

$12-$15

SINGLE BUS TRIP

$0.50-$8.20 (Up to 8 stages with AT Hop Card)

When living in New Zealand, it helps to be aware of the cost of living here. Prices in New Zealand may vary from your country so knowing how to make the most of your money would be advantageous.

So in total, you need to budget for NZD15,000 per year as per the Immigration New Zealand student visa requirements, plus the return airfare or an additional NZ$2,000*. Use the currency calculator to work out the equivalent amounts. *This serves a guideline only, please check the INZ website for the most up-to-date information.

BUDGETING: From tuition fees to phone bills, power bills, car repairs to groceries, it can be hard keeping track of your spending. Sticking to a budget can save you the stress and let you focus on your studies.

A budget is a simple plan showing you what money you expect to receive and how you intend to spend it.

Sorted, New Zealand's personal finance site, has some great resources and an online budgeting tool to help you get started.

For more information you can visit the Sorted website here.

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COMMUNICATIONS Upon arrival, you can get a SIM card for your mobile or smartphone from the airport or you can get it FREE from Unitec. It’s important to make yourself contactable once you’re in the country for both your family, Unitec and your accommodation.

Once you have a New Zealand Phone number,please ensure you update the Unitec iCent app with your contact details.

You have a few options to consider when setting up your mobile phone in New Zealand. Depending on your needs and usage you should consider the following:

PRE-PAID With a pre-paid plan, you pay for what you need. You would have to pay before using the network service and once you have used up all your credit, you would need to top-up. There are different packages that are available to you. This type of mobile arrangement is the cheapest, most flexible and is recommended for students who would be staying in New Zealand for less than two years.

PLAN (24-MONTH CONTRACT) With a plan arrangement, you will be placed under contract to pay a fixed monthly fee spanning a two-year period. Packages are geared toward frequent or heavy usage and in most cases, signing for a plan comes with an included phone.

Most carriers offer multiple plans and packages best suited to your needs and budget find out what works best for you by visiting the website of the various mobile and network operators: Vodafone | Spark | Skinny | 2Degrees Note: Sometimes, there might be a connection fee and monthly line rental and you pay for usage on top of that.

To call internationally from New Zealand, you need to dial (00) followed by the country code (see link) followed by the area code for the city you are calling and then the telephone number.

CONNECTING TO THE INTERNET In a private home Depending on your accommodation agreement, there may be instances where you would have to set up internet connection yourself. Common arrangements would have flatmates sharing the internet bill but we recommend researching the various network carriers where you have the option of purchasing a fixed term plan with a monthly fee and lock-in period of 24 months or a mobile broadband plan for greater flexibility.

Within Unitec You can also connect to our free Wi-Fi hotspots on campus using your own wireless devices (laptops, smartphones, iPads). Wi-Fi hotspots, and instructions on how to connect your device are available on the IMS website.

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WORKING WHILE STUDYING While holding a student visa in New Zealand, your time will be focused primarily on your studies, however, provisions in your visa may allow you to work part-time and even full-time during certain holidays. If you wish to stay in New Zealand and continue to work after you have finished your studies, it would be good to look into what kind of visas you are eligible to apply for. Learn more from the New Zealand Immigration website here.

It is also important to know your rights and responsibilities as a worker. You can visit Immigration New Zealand’s website here to learn more about working on a student visa.

If you do not hold a visa with work rights you must not work or your visa will be cancelled.

CONCENTRIX Concentrix is an onsite employer at Unitec. Unitec has a partnership to employ suitable students within their communications and service centre.

This working environment provides valuable working experience. Throughout the year, Concentrix works closely alongside Unitec to provide information about applying for an interview to work with Concentrix.

For more information, attend one of the employment workshops or speak with the international team.

UNITEC CAREER CENTRE From study advice to interview preparation, our team of knowledgeable career consultants can help you get where you want to be.

Career advice is free for all prospective and current Unitec students, as well as Alumni. The Career Centre is based from the Student Experience Centre, Level 2, Te Puna (B180), Mt Albert campus, with services at the WaitÄ kere campus too.

Access the website here.

27 LOOKING FOR A JOB Living in New Zealand may be made easier if you had a job to help pay for rent and other expenses.

There are many ways of going about looking for a job. The job sites below are good starting points: •

SEEK

•

TradeMe Jobs

•

LinkedIn

•

Student Job Search

•

Neighbourly

VOLUNTEERING Volunteering is a great way to build work experience and offers a great way to network with people in New Zealand. You can check what type of volunteer jobs best suit you by visiting Volunteering New Zealand or SEEK. Also the Neighbourly website is a great way to help or get involved in your community where you will live.

EARNING INCOME AND PAYING TAX In accordance with New Zealand law, when working, the income you earn will be tax deducted. To find out more about your tax responsibilities and how to pay the correct tax ,please visit the Inland Revenue website here.

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TRANSPORTATION

- GETTING AROUND AUCKLAND There are plenty of transport options from Auckland Airport

to Unitec. You can organise your transport using the following information.

Located within the Mount Albert suburb, Unitec is within easy reach of other neighbouring suburbs at about 20-40 minutes’ drive. Its central location makes it an easy 10-minute drive to the city, 20-minute bus ride and 25-minute ride by train. Britomart, located in Auckland city, is the central city transport centre. Most services connect with Britomart for easy transfers.

On average, a link bus from the Mt Albert campus to Auckland CBD is NZ$4. For information, visit the Auckland Transport Website. You can also get onto the Unitec Shuttle Bus to travel in between campuses or to the Mt Albert train station.

TRANSPORT HOP CARDS One of the first things you should prioritise when you arrive in Auckland is to get yourself an AT HOP Card. The AT HOP Cards work on trains, buses and ferries and is at least 25% cheaper than paying by cash. You can buy an AT HOP card either online or from an AT HOP retailer.

If you are enrolled at Unitec, please bring your Student ID Card to the Te Puna Hub for a AT Tertiary ID Sticker, you can get up to 40% off travel on public transport. This sticker will be given to you when you get your student ID card during International Orientation as well.

Please find more information regarding Auckland Transport below: AT Mobile App AT Metro Simpler Fares Great Rides of Auckland Tertiary Student Concession

UNITEC SHUTTLE BUS Make use of the free inter-campus shuttle that runs between Mt Albert and WaitÄ kere campuses. These buses also go to the Mt Albert train stations which is it super convenient for students who take the train.

Download a copy of the shuttle bus timetable below. For more information, please visit the website here.

BUSES Taking the bus is a great and inexpensive way to get around Auckland. Bus travel covers the entire Auckland region and operates even on public holidays. Learn more about how to take a bus, what services are offered and how to understand fare zones here.

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TRAINS Throughout the Auckland region, trains are another great way to navigate Southern, Western and Central Auckland. Services run every day and half hourly weekend services (with hourly diesel trains to Pukekohe). For more information on Auckland’s train services, timetables and network routes, please visit the Auckland transport website here.

TAXI/ UBER

CARPOOLING

You can also hail a taxi/ organise an Uber straight to where you need to be.

Carpooling to campus with some friends is a great way to guarantee yourself a good parking space. Staff and students who display at least two carpool permits can park in the priority spaces at either of our campuses.

Auckland Transport have a Carpool app for you to connect with others. If you would like to get carpooling stickers or find out more information about carpooling, contact One Planet by emailing oneplanet@unitec.ac.nz.

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AUCKLAND TRAIN NETWORK & N O R T H E R N B U S WAY M A P To help you plan your train travel in Auckland, here is a diagrammatic map of the Auckland rail network and northern busway routes.

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LEGEND: Bus/Train transport station

Bus/Train transport station

Train Line Transfer Station

Accessible Toilets

Bus/Train transport station

Toilets

T R A I N L I N E K E Y: Eastern Line

Western Line

Southern Line

Onehunga Line

Pukekohe Connection

Northern Busway

32 CARS If you hold a current and valid overseas driver’s license or an international driving permit, you can drive in New Zealand for a maximum of 12 months from the date you arrive in New Zealand. After this, you will need to apply for a New Zealand driver’s license and you can find all the information here on how to get your NZ drivers license. You must carry your license or permit (and translations if applicable) with you at all times when driving. It’s important to note that we drive on the left hand side of the road in New Zealand.

The speed limit here is normally 50 km/hr in urban areas and 100 km/ hr on the motorways. Be mindful of the speed limit signs and road conditions at all times. It is 40km in school zones.

The New Zealand Road Code

Parking

Rental Cars

Some car parks are pay and display where you can park for the whole day for just $3.00 or $4.00.

Parking charges apply Monday to Friday, 8am - 5pm.

When you arrive in New Zealand, you will need to familiarise yourself with the New Zealand Road Code, which explains safe driving laws and practices. You can buy a copy of the Road Code from book stores or find the information on the NZTA’s website, here.

There are a number of cheap car rental companies in Auckland. You can also find them at the Auckland International Airport. You can hire a car for under $100 for a long weekend, which may be easier and cheaper than purchasing one. Most car rental companies will require that you are over 20 years old and that you have a current overseas license (translated if needed), a New Zealand license or an International license.

Buying a Car

Some students decide to buy cars when they arrive in NZ. It is very common for students here to buy second hand cars instead of brand new ones as it is a lot cheaper and it serves the purpose. Before you buy a car, we recommend looking into the AA Used Car Buying Guide. There are many places where you might be able to buy used cars- you can check out the TradeMe website, google car fairs around Auckland and check out other authorised car dealers.

We also highly recommend purchasing car insurance if you are buying a car here. For more information on how to get this, please refer to the Consumer Affairs website. Remember, do not drink and drive! If you are caught drunk, you can be fined up to $4500 and possibly put in prison.

There are several designated parking areas and open spaces for student parking on our Mt Albert campus - though not always right next to your classroom. Check the campus map for specific parking areas.

CYCLING Taking a bike is a great option to get around in addition to being environmentally friendly, affordable and good for your wellbeing. Bicycles are a great option if you live both near and far from Unitec and can be taken on both trains and ferries.

For more information on cycling lanes and routes, you can visit the Auckland transport website here.

WALKING Walking is a great way to get around Auckland and if you live anywhere near Mt. Albert and surrounding suburbs, combining your walks with public transportation is an easy way to get to Unitec.

If walking, please ensure you walk in daylight or well lit areas if at night.

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AUCKLAND MUST DO The Nelson Street Cycleway links Upper Queen St to Quay St via the Te Ara I Whiti (Lightpath), which has a distinctive magenta colour. The cycle route also caters for walkers and connects to the Northwestern and Grafton Gully cycleways, providing easier and safer access to and from the city centre.

34

MAPS FROM UNITEC TO NEARBY SUBURBS There are plenty of rental accommodation within Mount Albert and nearby suburbs.

We recommend you research the suburb profiles well in advance to see if the suburb is both accessible and fit for your needs.

Unitec Mt. Albert Campus

Unitec Henderson Campus

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HEALTH AND WELLBEING Unitec has a number of health and wellbeing services you can access.

There is a subsidised student health centre located at the Unitec Te Puna Hub (on campus) if you are unwell. You are also able to use the emergency White Cross Centre close to Unitec for your after hours needs. For more information on Unitec’s health and wellness centre, check the link to the website here.

All international students in New Zealand are required to have medical and travel insurance. Most international students are not entitled to publicly funded health services while in New Zealand.

If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health.

ACCESSING HEALTHCARE IN NEW ZEALAND Healthcare in New Zealand may work a little differently from the healthcare services in your country. Typically, in most non-emergency situations, the first point of contact is the General Practitioner and depending on your needs, can refer you to specialists.

These doctors are trained to help you with a wide array of medical conditions ranging from prescriptions, medical tests, sexual health assistance. Similarly, you can also visit a doctor in their private practice or a medical centre. Remember to book your appointment with your GP before you go. You can search for a local GP here.

Be sure to talk to your GP about your condition and how they can assist you. Depending on the severity and type of condition, they may refer you to a specialist.

Please visit this Government Website that provides up-to-date information about healthcare providers, referral expectations, services offered and common treatments if you need a doctor.

UNITEC HEALTH SERVICES Wellness Centre The Wellness Centre at the Mt Albert campus offers an affordable, comprehensive medical service for all students. To register the Wellness Centre as your Primary Health Organisation, download and print this form or meet the tem at the Te Puna Hub. Once completed and signed, simply return it to the front desk and we will process your form. You can also book an appointment here.

Find us at: Te Puna, Ground Floor (Next to Red Lecture theatre), Mt Albert campus Hours: Monday: 8:00am – 5:00pm Tuesday: 8:00am – 6:00pm Wednesday: 8:00am – 5:00pm Thursday: 8:00am – 6:00pm Friday: 8:00am - 5:00pm

Contact: Wellness Centre Reception Phone: 0800 10 85 10 or +64 9 815 2948 Email: student wellbeing@unitec.ac.nz

37 Osteopathy Clinic

After Hours Medical Centre

Osteopathy can ease lots of different types of neck, back and joint pain and is suitable for people of all ages and occupations. Unitec’s Master of Osteopathy students carry out the treatments at the clinic. These students have already completed an Undergraduate Degree, and are supervised by tutors who are fully qualified and experienced Osteopaths.

Local to Unitec. You can enrol at Medical Centres in your local area.

Pt. Chevalier Medical Centre

1181 Great North Road, Pt Chevalier Hours: Monday to Friday, 9am - 6pm

Where: Building 9, Mt Albert campus

Hours: Saturday, 9am - 11am Contact: 09 846 6244

Hours: Monday to Friday, 8am – 5:30pm

Whitecross Accident and Medical Centres

Cost: Please visit the Clinic 41 website for current fees

52 St Lukes Road, St. Lukes Hours: Monday to Sunday, 8am - 10pm Contact: 09 846 6244

Contact: Osteopathy Clinic Reception Phone: +64 9 815 6794 or 0800 267 836 Email: clinic41@unitec.ac.nz

2140 Great North Road, New Lynn Hours: Monday to Sunday, 8:30am - 10:30pm Contact: 09 828 8912 131 Lincoln Road, Henderson Hours: Monday to Sunday, Open 24 Hours Contact: 09 836 3336

For other Medical Centres, see the front of the White Pages/Business A-Z telephone book.

No appointment is necessary for Whitecross After Hours Centres.

38

STUDENT SUPPORT SERVICES

STUDENT CONNECTORS Student Connectors volunteer their time and resources to welcome new students at Unitec.

They also help out at events during the year.

Student connectors can help you with most of your issues,from study assistance to the best places to find food. If they can’t directly answer your questions, they will be able to refer you to someone who might. You can generally find student connectors scattered through the Unitec Campus, wearing Student Connector caps . If you need any kind of assistance or just someone to speak to, be sure to stop by and say hello.

STUDENT SUPPORT ADVISORS Mt Albert Campus Where: Student Experience, Level 2, Te Puna (B180), Mt Albert campus Hours: Monday to Friday, 8am - 4.30pm Phone: 0800 10 75 10 Email: studentsupport@unitec.ac.nz

Waitakere Campus Where: Building 510, Student Central Hours: By appointment Phone: 0800 10 75 10 Email: studentsupport@unitec.ac.nz

UNITEC LEARNING CENTRE Our Academic Advisors are here to provide free support and advice to help you succeed in your studies and are available across both campuses. We provide help in a number of ways including workshops, one-to-one drop-ins and group consultations covering a wide range of academic support including: 1.

Academic reading and writing

2.

Mathematics and statistics

3.

Assistance with English

4.

Study skills

If you need any academic help, please visit the team at Building 180 (Te Puna), Level 2 or phone 0800 10 75 10 to book an appoitment

39 DISABILITY LIAISON SERVICE Our dedicated team provide a range of resources and strategies to help students who have both registered with the Centre and who have provided verification of impairment. The specialist equipment and support that we offer include:

•

Note-takers

•

Reader/ writer exam support

•

Sign language interpreters

•

Digital recorders

•

Temporary mobility parking permits

•

Computer labs

•

Advocacy

Find us at the Mt Albert Campus at: Where: Student Experience, Level 2, Te Puna Building 180 Hours: Monday to Friday, 8:30am – 4:30pm Contact: (09)815 4321 Ext. 7871 Email: Gail Van Veen: gveen@unitec.ac.nz Donna Cavell: dcavell@unitec.ac.nz, Ext. 7121 Denise McIntyre: dmcintyre@unitec.ac.nz

ALLY NETWORK The ALLY Network is made up of gay, straight, cis and diverse gendered staff and students who support building an inclusive working and learning environment for all. Being the only New Zealand tertiary institution of 33 Australasian universities, we strive to ensure all students and staff feel valued,respected and connected by creating an environment that values diverse sexualities and genders.

Please see the services and facilities website here or Contact ally@unitec.ac.nz for moreinformation.

38

HOW TO MAKE A COMPLAINT about making a formal or informal complaint, the support that is available to you, and how the process works.

NEED ADVICE, SUPPORT OR GUIDANCE? one of the following support services before making a complaint: STUDENT ADVOCATES Kāhui Tū Kaha are your Student Advocates, a service independent of Unitec that are here to help you.

They can provide you with advice and guidance on any academic or personal issues impacting on your studies. For more information on their service, visit the Student Advocates page.

INTERNATIONAL STUDENT ADVISORS As an International Student you can seek the support and guidance of your International Student Advisors.

You’ll need to make an appointment to see them,

EQUITY AND INCLUSION MANAGER Our Equity and Inclusion Manager offers confidential help and advice on dealing with behaviour such as unfair treatment; exclusionary behaviour; harassment; bullying or discrimination. For more information, see the Equity and Inclusion page.

WANT TO RESOLVE YOUR COMPLAINT FORMALLY? We encourage you, wherever possible, to resolve issues before you take the more formal route.

You (or your class representative) can take any concerns about your course delivery or assessment of your papers to your Lecturer, Academic Leader, Head of Practice Pathway Group (HoPP), or Dean.

You can get a Student Advocate to voice your concerns and/or support you during this informal process.

HOW TO MAKE A FORMAL COMPLAINT Before making a formal complaint, take a few moments to read through our Student Complaints Resolution Policy and Procedures Student Complaints Resolution Policy Student Complaints Resolution Procedures

STUDENT COUNCIL (Te Kaunihera Akonga o Wairaka) For further support you can also contact your Student Council, Te Kaunihera Akonga o Wairaka.

Connect with your Student Reps, visit the Student

MAKE A COMPLAINT There are two steps to making a complaint:

Complaint Form

Notice of Formal

Email the form to studentcomplaint@unitec.ac.nz

39

SUPPORT FOR INTERNATIONAL STUDENTS THE EDUCATION (PASTORAL CARE OF INTERNATIONAL STUDENTS) CODE OF PRACTICE 2016 When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well informed, safe and properly cared for.

To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016.

STUDENT COMPLAINTS ABOUT UNITEC’S COMPLIANCE WITH THE CODE OF PRACTICE If an international student has a complaint about Unitec’s compliance with the Code of Practice, they should try and resolve it by using the internal Unitec process in the first instance. If their complaint is not resolved, they can take their complaint to one of the following agencies: NZQA NZQA handles all complaints about alleged non-compliance with the Code of Practice, other than financial and contractual disputes. iStudent Complaints iStudent Complaints is the appointed operator of the International Student Contract Dispute Resolution Scheme (DRS), which was set up to resolve financial and contractual disputes. Code signatories are required to comply with the International Student Contract Dispute Resolution Scheme Rules 2016 found here.

Information for students Information for students about making a complaint about a provider's compliance with the Code of Practice can be found at here Student complaints about a provider.

40 SUPPORT & COUNSELLING

STUDENT ADVOCATE

Whether you’re worried about study or personal matters, the team can help provide short-term counselling support for students for any issues that are impacting on their studies (e.g. life challenges, depression, grief and loss, cultural or identity issues, abuse and trauma, sexuality and sexual orientation, drugs and alcohol, family or relationship issues, decision making and goal setting). There will be a charge to use this service, so please ensure that your insurance plan is up to date. Each session is usually 50 to 60 minutes long.

For many people, one session is enough to manage things better and get back on track but if you need more sessions, we can discuss this with you and work together to develop a plan or offer referrals if appropriate.

Student Advocates offer all students free and confidential advice. They can help you tackle academic or personal issues that you might experience during your studies.

Find us at: Mt. Albert Campus: Wellness Centre, Ground Floor, Te Puna Waitakere Campus: Student Central Hours: Monday- Friday, 9am-4pm For more information on how to access this service, please visit here.

You should contact a Student Advocate if you: •

Experience a problem with the quality, teaching or administration of your course

•

Have concerns about the facilities you are using

•

Feel you’ve been treated unfairly

•

Disagree with your assignment, exam or final grade and would like it reconsidered

•

Have experienced harassment, bullying or discrimination by staff or students Counselling services

• •

Have been ill or experienced personal issues that affect your studies, and you want to apply for special consideration

•

Have general concerns about Unitec and would like help to voice

•

Want to learn about your legal rights

Contact a Student Advocate Where: Building 111 – Room 1025, Mt. Albert Campus Phone: 0800 678 323 Email: studentadvocates@kahuitukaha.co.nz

EARLY CHILDCARE CENTRES Need to fit classes around your job, family life or childcare? No problem. If you’re a parent, just bring your little ones to one of our early childcare centres, or to Te Puna Reo o Wairaka, our Māori language early childhood centre on the Mt Albert campus.

SPIRITUAL SUPPORT The Multifaith Chaplaincy Services provides an inclusive and holistic approach to spirituality.

For more information, please see the services and facilities website here.

Muslim Prayer Rooms

We have Muslim Prayer rooms available at both of our campuses. The following rooms are permanently reserved for Muslim prayer at the Mt. Albert campus: Where: Building 158 Building 001, Room B1196 - available 24/7 by access code.

Multifaith Prayer Room (Waitākere) We have a Mulitfaith Prayer Room at our Waitākere campus. This is reserved for Muslim prayer from 12.30pm - 4.30pm daily, but available to all others from 8am Monday - Friday.

Where: Building 500, Room 5004

Note: Student Advocates are also available at our Waitākere campus. If you’d like to see one of our Student Advocates, please be sure to make an appointment.

41

S T U DY I N G ESSENTIALS AT U N I T E C TIMETABLES Your timetable is generated automatically once you have been enrolled (paid your fees). You can view your timetable via Unitec Myportal. Here’s how to check: 1.

Log onto Myportal using the Unitec log in details you were sent - this is the same username and password you would use to log into the computers on campus.

2.

Select Student Self Service from the Useful Links box.

3.

Your schedule for your enrolled classes will be displayed and you can print a weekly schedule.

STUDY TOOLBOX Study Toolbox is a portal within the Library website which has information for you from referencing, writing assignments right through to postgraduate study advice so regardless of which programme or level you’re at, there’s something there for everyone.

UNITEC LIBRARY We have libraries at both our Mt Albert and Waitākere campuses. For directions, contact details and access to the Library’s resources online visit the Library website. Our friendly, professional Librarians will help you find the information you need, and you’ll be able to borrow items simply by using your student or staff ID card. The libraries also offer workshops to groups of students on how to locate,evaluate and use information effectively.

If you are having problems logging in, please visit our IMS Help Desk page to for more instructions.

MT ALBERT CAMPUS (TE PUNA LIBRARY)

MOODLE

The library is located at the Building 180 and offers resources for a variety of teaching programmes.

Moodle is the online learning platform used to house all your course content, including lecture slides, notes and assignment information. There are also online resources from Learning Centre (Te Puna Ako) within Moodle.

MT ALBERT CAMPUS (BUILDING 1)

42

The library in Building 1 has resources for Architecture, Design, Performing Arts, and Landscape Architecture programmes.

43 WAITÄ€KERE CAMPUS The WaitÄ kere library is particularly well stocked with Nursing, Medical Imaging, Osteopathy and Social Practice resources.

ASSISTANCE WITH ENGLISH LANGUAGE If English is not your first language, specialist support staff are here to help, please refer to the contact information above to get support.

If you are studying certificate or diploma programmes in English as an additional language at Level 4 or below, your best resource is the Language Learning Centre in the Mt Albert campus Library.

TRANSLATIONS With English , Te Reo Maori and New Zealand Sign language being the most common form of spoken and written communication in the country, it may be difficult to communicate if English is not your first language. For help in your language,you can visit New Zealand Immigration website here for additional information and help.

CAMPUS MAPS Having trouble getting around? View the campus map here to learn where to find the services, facilities closest to you.

44

S TAY I N G S A F E IN AUCKLAND Auckland is a great city to live and study. It is home to many beaches and walks to explore, however, always keep your safety and wellbeing in mind. Be sure you know about the destination and activity you will be engaged in and take the necessary precautions.

PEDESTRIAN SAFETY •

Traffic travels on the left hand side of the road in New Zealand, which may be different from your home country. Always be aware of hazards on the road and be mindful of traffic signals.

•

Only cross at traffic lights when the green signal flashes for pedestrians or at pedestrian crossings.

•

Always look to the left and then the right and the left again when crossing the road, even at traffic lights and pedestrian crossings.

•

Walk on footpaths (sidewalks) wherever possible .

DRIVING ADVICE While getting around Auckland via public transportation is easy and accessible, getting to certain parks or distant locales may be easier if you had access to a car. Keep in mind a few helpful tips when driving: •

Take extra care and allocate yourself additional travel time.

•

Driving sometimes can make you tired, especially after a long day. If you feel sleepy, pull over safely and take a nap, or if possible, swap driving duties.

•

Roads can sometimes be very narrow. Reduce your speed to below 40-50 km/h to help you to maintain control of your vehicle and slow down even further when approaching oncoming traffic as the dust will obscure your vision.

•

Take special care when driving downhill and around corners; slow down and don’t brake suddenly.

•

Check whether you are insured before driving a rental car on unsealed roads.

•

Sometimes the setting sun can reduce your visibility. Slow down, and if necessary wait until the angle has changed.

•

It is better to park somewhere safe and enjoy the sunset.

45

TIPS FOR TRAMPERS & CAMPERS •

Carry a map, food, water, jacket and warm hat, even in summer. Depending on the length of the trip, you should also consider including a hooded raincoat, over-pants, hat and gloves, warm and fast-drying tops, trousers and shorts, and thermal underwear made from wool or polypropylene.

•

Many tracks require good footwear or tramping boots, and you should expect to get muddy on most tramping tracks and routes - especially during winter.

Tell someone your plans - return date and time, planned route, party member names and vehicle details - and do not forget to check in when you return. The Mountain Safety Council has a form you can print and give to your trusted contact, or you can fill it out online and send it to them.

46 UNDER THE SUN •

Ultraviolet radiation is far more intense in New Zealand than in most other countries.

Sunburn is painful and can cause skin cancer.

•

Use sunblock (SPF 30+ or more is recommended).

•

Wear a hat.

•

Cover up with a long-sleeve cotton shirt.

•

Use a shade tent or umbrella.

•

Wear UV-protective sunglasses.

•

Always take a bottle of fresh water with you and drink water regularly to avoid dehydration and heat stress.

WATER AND BEACH SAFETY TIPS •

There are many opportunities to enjoy water sports in our parks, but there is always the chance something going wrong.

•

If you are going paddling or boating, ensure everyone has personal floatation devices and safety equipment.

•

If you are a visitor to New Zealand, take extra care and ask locals about the surf conditions prior to entering the water and go to beaches that are patrolled by surf lifeguards.

•

Swim between the flags on beaches patrolled by trained surf lifeguards and only when lifeguards are on patrol.

•

Listen to the advice from surf lifeguards.

•

Never swim or surf alone.

•

Always use the correct and safe equipment.

•

Never swim when tired or cold.

•

Consider other water users.

•

Do not leave children unattended near water.

•

Never run or dive into water before checking the water depth first.

•

Avoid alcohol, as it affects your judgment and the ability to hold your breath.

•

Don’t depend on floatation devices such as boogie boards as you can lose them in large waves.

•

If you get into trouble at a lifeguard supervised beach, raise your arm for assistance, float and wait for help.

47

AUCKLAND MUST DO The Waitakere Ranges region is one of our natural treasures, rich in native flora and fauna and home to beautiful beaches, magical waterfalls such as Kitekite Falls, Fairy Falls and Karekare Falls, and 250 kilometres of walking tracks.

The ranges are also home to the giants of the forest, the mighty kauri tree. Sadly, the incurable kauri dieback disease is killing kauri in the Waitakere Ranges Regional Park and stronger protection measures are being put in place to prevent the extinction of these ancient and precious trees, including the closure of a number of walking tracks.

48

YO U R D E S T I N AT I O N G U I D E TO N Z

49

PLACES TO VISIT As many of you will be arriving prior to the start of semester, please see below a list of destinations that are a must see and have been very popular with previous study abroad and exchange students.

Depending on whether you wish to go for a hike in one of our famous National Parks, exploring our cultural heritage or wishing to enjoy one of our many regional towns, there is something for everyone!

NORTH ISLAND

SOUTH ISLAND

1.

Bay of Islands

1.

Abel Tasman and Golden Bay

2.

Tongariro crossing

2.

Queenstown

3.

Waiheke

3.

Wanaka

4.

Tauranga

4.

Milford

5.

Rotorua

6.

Taupo

50

PIHA BEACH Piha is New Zealand’s most famous surf beach. Situated on the west coast of Auckland, this black iron-sand beach has a reputation for beautiful views.

51 BEST BEACHES TO VISIT IN NEW ZEALAND Some of our best destinations are our

WEBSITES TO KEEP YOU UPDATED WITH AUCKLAND EVENTS

ACTIVITIES These websites allow you to visit all the tourist attractions around New Zealand at

beaches! Please see a list of those that

1.

The Urban List

a reduced cost! It’s a first in first serve

are situated in the North Island and are

2.

Auckland NZ

basis and you can only book one week to

perfect for a day trip!

3.

Under the Radar

two weeks in advance. So keep an eye out!

1.

Piha

5.

Karioitahi

2.

Bethells

6.

Waihi

3.

Matapouri

7.

Tawharanui

4.

Raglan

8.

Hot Water Beach

TRANSPORT Here are a variety of our transport providers – you will find rental car companies, national bus companies, local ferries and low cost airline options.

Perfect for you to explore New Zealand during your weekends!

52

UNITEC CODE OF CONDUCT

UNITEC STUDENT CODE OF CONDUCT As a Unitec student, you will need to understand all important information applicable to you covering everything from enrolment and complaints to rights and responsibilities. We suggest that you read and familiarize yourself with all information on our website.

NATIONAL GUIDELINES FOR ATTENDANCE & ACADEMIC SUCCESS The National Guidelines are a set of policies that guide schools on minimum student attainment and attendance requirements for all international students. In line with Immigration New Zealand, it is required that all students with a valid student visa attend their courses at all times as required unless they have genuine reasons for their absence.

53 ATTENDANCE & ACADEMIC MONITORING •

•

•

•

International students must have 100% attendance in all their scheduled classes unless there is a genuine and valid reason otherwise.

Failure to attend without a doctor’s certificate or valid reason may result in the termination of the student’s enrolment as outlined by Immigration.

At the start of each course/programme, Heads of Faculty/Network are responsible for ensuring that all international students are made aware in writing about the course requirement for 100% attendance.

At the start of each course/programme, Heads of School are responsible for ensuring that all international students are made aware in writing of the required attainment levels.

Details on determining unsatifactory progress: •

•

• •

A student does not pass half the required credits for the completion of their program The students fails to take part in any academic assessment such as online learning activities, projects and other similar coursework required by the programme.

Failure to submit key assessments for the programme.

If the Academic team must report repeat absences or academic progress to the International team in accordance with Immigration rules,the International team in conjunction with Academic team will work together to support you throughout your study and life at Unitec.

Academic Integrity The Academic Integrity Policy requires all staff and students at Unitec to undertake their academic work with honesty, trust, fairness, respect and responsibility. Unitec also will take action to deal with academic dishonesty/cheating by investigating and communicating the disciplinary appeal process. We request all students to read the Academic Integrity policy here.

Academic Statute The Academic Statute details the regulations that affect every programme you can enrol in at Unitec.

It contains information on the rules governing student appeals, and sets out the ways a student might be ‘excluded’ from Unitec for continued poor academic performance. View the Academic Statute here.

Admission, Enrolment and Fees Policy The Admission, Enrolment and Fees Policy explains the entry criteria for Unitec programmes, including the conditions you need to meet, and the reasons we might decline an application. It also covers the enrolment process, and how and when to pay tuition fees. View the Admission, Enrolment & Fees Policy here.

Admission Requirements Policy The Admission Requirements Policy explains more about the entry criteria you need to meet to be accepted into a Unitec programme - in particular the grades or qualifications you need to have achieved.

View the Admission Requirements Policy here.

Assessment and Feedback Policy The Assessment and Feedback Policy sets out some of Unitec’s obligations and your rights, in terms of how assessment and feedback should be organised while you study at Unitec. It also sets out the timeframes within which you should expect to receive feedback on assessments. View the Assessment and Feedback Policy here.

Countering Harassment Policy The Countering Harassment Policy sets out the ways in which a harassment complaint can be resolved at Unitec. It applies to staff and students and is applicable to any type of harassment claim that is made.

View the Countering Harassment Policy here.

54

Countering Harassment Procedures

Privacy Procedures document

Traffic, Safety and Parking Policy

The Countering Harassment Procedures should be read in conjunction with the Countering Harassment Policy. This policy explains the steps that Unitec takes and the process we go through when dealing with a harassment complaint. View the Countering Harassment Procedures here.

The Privacy Procedures document refers to the Privacy Act 1993 and sets out the principles that must be applied when managing personal information at Unitec. View the Privacy Procedures Policy here.

If you drive to Unitec, this policy sets out the rules for using your vehicle on campus. It also outlines your rights and obligations when parking at Unitec, and how to retrieve your vehicle if it ever gets towed!

View the Traffic, Safety and Parking Policy here.

Student Complaints

Accommodation for International

The Electronic Devices and Systems Policy explains the responsibilities of everyone who uses Unitec’s electronic devices and systems. It exists to make sure information technology use at Unitec is as secure and risk-free as possible, while still allowing people access to software and devices.

View Electronic Devices and Systems Policy here.

If you feel you’ve been let down by a service, process, or another member of the Unitec community, the linked web page below explains your options to reach a fair resolution. The Student Advocate service is also here to support and help you work through the complaints resolution process, if you need it. View the Student Complaints Policy and Procedure here.

Students Policy

Procedure for the Conduct of Appeals

Student Disciplinary Statute

The Procedure for the Conduct of Appeals sets out the process for student appeals, to make sure they are as fair and transparent as possible. View the Procedure for the Conduct of Appeals here

The Student Disciplinary Statute sets out the behaviours that are unacceptable at Unitec, and the disciplinary process for those who break the rules. It also sets out your right to a fair hearing, and to the support available if you ever find yourself under investigation for misconduct. View the Student Disciplinary Statute here.

Electronic Devices and Systems Policy

Privacy Policy The purpose of the Privacy Policy is to ensure that Unitec complies fully with its obligations under the Privacy Act 1993 (“the Act”). This policy should be read alongside Unitec’s Privacy Procedures and the Act. View the Privacy Policy here.

Smoke-Free Policy The Smoke-Free Policy explains the rules around smoking on Unitec campuses. View the Smoke-Free Policy here.

This Policy outlines Unitec’s responsibility to arrange accommodation for international students, and to ensure the accommodation meets our obligations under the Code of Practice for International Students – particularly for persons under the age of 18. View the Accommodation for International Students Policy here.

55

COMPLAINTS

RIGHTS

All complaints raised will be handled in complete confidence and you will be kept informed at each step of the process. The Student Complaints Resolution Policy explains when and how to lodge a concern, issue or complaint about any aspect of your experience at Unitec. It is a safe way to resolve complaints that need to be treated formally.

In New Zealand, the rights of individuals are safeguarded by laws. It is important to familiarise yourself with laws that concern you whether it be problems you may have with government organisations, private businesses or even with individuals. Learn more about your rights in New Zealand by visiting the immigration website here.

As an international student, Unitec has a responsibility of ensuring your safety and welfare in New Zealand.

This policy ensures students can: •

Find clear information about the complaints process.

•

Understand the rights and responsibilities of everyone involved (the student, the staff member handling the complaint, any other parties involved).

•

Indicate the outcome they would prefer (although this outcome isn’t guaranteed, it gives the staff member dealing with the complaint more information to make a fair decision).

•

Find clear information about how to lodge an appeal.

To view the formal complaints process for Unitec students, check out this link.

CODE OF PRACTICE Unitec is bound by the Code of Practice for the Pastoral Care of International Students as set out by the New Zealand Ministry of Education. Unitec Institute of Technology abides by the Code of Practice (the code) which sets out minimum standards of advice and care that you can expect and provides a procedure that you can follow if you have concerns about the treatment you receive from us or a Unitec registered agent.

The New Zealand Qualifications Authority (NZQA) website tells you more about the code. Visit The Education (Pastoral Care of International Students) Code of Practice 2016 section of the NZQA website for more information.

If you would like to view the Code of Practice, please visit Unitec International Student Support or check the link here.

Please make sure you read the information thoroughly before you make a complaint, alternatively, you can speak to the Conciliator for confidential advice.

56

DISCOVERING AUCKLAND About Auckland, New Zealand Situated in New Zealand’s North Island, Auckland is the largest urban area in the entire country.

57 UNDERSTANDING NEW ZEALAND New Zealanders are often referred to as ‘Kiwis’ after the little brown flightless bird which is the country’s national symbol.

Friendly Kiwis are a friendly outgoing people who are willing to strike a conversation with you just about anywhere. Kiwis will often help you when you ask.

Outdoors Kiwis love the great outdoors and in a country filled with so much green and sea, spending time with nature, going for walks, swimming and any activity that gets you moving is the favoured pastime in New Zealand.

Maori People and Culture The Maori are the country’s indigenous people who have made Aotearoa, New Zealand their home long before the arrival of European settlers. At over 15% of the country’s population, the Maori make up the largest minority in New Zealand. Maori culture and tradition is central to New Zealand’s identity and being the co-signatories of the Treaty of Waitangi, the founding document of country, Maori influence can be felt in all aspects of New Zealand society.

58 HELPFUL KIWI AND MAORI PHRASE

Aotearoa - New Zealand

Ka kite ano – Until I see you again

Barbie – Barbecue

Kai - Food

Bro – Friend

Koha - Gift

Bush – Native Forest

Lift – Elevator

Cheers – Good luck, Goodbye, Thanks

Marae – A gathering place

Chemist – Pharmacy, Drug Store

Mihimihi - Greetings

Chippies – Potato Crisps

Nau mai - Welcome

Chips – French Fries

She’ll be right – It will be ok

Dairy – Corner Store

Sunnies – Sunglasses

Flat – Apartment, Shared rental accommodation

Sweet as – Good, Cool

Heaps – A lot

Tena koutou – Greetings (to a group)

Haere mai - Welcome Haere ra - Goodbye Jandals – Thongs, Flip-flops Kia ora - Hello Kia ora tatou – Hello everyone

Tena koe – Greetings (to one person) Tramping – Hiking Togs – Swimsuit, bathing suit Whanau - Family Whenua - Land

59 TIMEZONE New Zealand Daylight Time (NZDT) is 13 hours ahead of UTC, and Chatham Daylight Time (CHADT) 13 hours 45 minutes ahead.

DAYLIGHT SAVING In summer, New Zealand time uses ‘Daylight Saving’, with clocks put forward one hour to GMT+13.

Daylight Saving begins on the last Sunday in September and ends on the first Sunday of the following April, when clocks are put back to GMT+12.

GROCERIES AND SHOPPING FOOD AND DRINK When it comes to dining options, Auckland boasts a wide array of cuisines at different prices to suit your tastes and budget.

Within Unitec, you can choose from a wide range of food at both of our campuses- from sandwiches and curries to pizza and salads, and of course, great coffee!! Check out the Unitec food and drink page here for more information.

To help manage your budget, it is recommended that you shop for most of your food necessities from the various supermarkets. Some of the largest chains include Countdown, New World and Pak n' Save.

Remember, some of these supermarkets offer loyalty discounts, so get applying! For instance: •

Countdown’s Onecard

•

New World’s Clubcard

For general shopping needs from clothes, to kitchenware, bedroom, bathroom and outdoor necessities you can check K-Mart, Briscoes, The Warehouse, which can be found in or near most major malls or commercial centres.

For shopping needs related to more tech related needs such as computers, devices, or electronic accessories it is worth visiting JB-Hifi, Noel Leeming, PB Tech and Harvey Norman.

60

INTERNATIONAL STUDE Email: internationalsupport@unitec.ac.nz Website: www.unitec.ac.nz/international

EMERGENCY CONTACT Phone Number

Emergency/Concern Fire, Ambulance, Police,

Dial 111 021-829-510

Unitec International 24/7 Emergency Phone Contact.

If you are in an emergency first call 111

021-829-510

Non-urgent calls (Application, enrolment, visa and insurance queries)

+64 9 892 7402

Unitec Campus Security In case of poisoning

0800 10 95 90 0800 POISON (0800 764 766)

Citizens Advice Bureau

To review personal safety information, check the link on Unitec’s website here.

0800 367 222

61 STUDENT ADVISOR: CLATTON MACHADO | CMACHADO@UNITEC.AC.NZ Academic Leader

Email

Ken Newlands

knewlands@unitec.ac.nz

Nick Kearns

nkearns@unitec.ac.nz

Malama Saifoloi

msaifoloi@unitec.ac.nz

Bachelor of Communication

Antoinette Wessels

awessels@unitec.ac.nz

Bachelor of Communication (Hons)

Antoinette Wessels

awessels@unitec.ac.nz

Certificate in Business (Introductory)

Antoinette Wessels

awessels@unitec.ac.nz

Scott Wilson

swilson@unitec.ac.nz

Carol McKnight

cmcknight@unitec.ac.nz

Ravi Bhat

rbhat@unitec.ac.nz

James Prescott

jprescott@unitec.ac.nz

Malama Saifoloi

msaifoloi@unitec.ac.nz

James Prescott

jprescott@unitec.ac.nz

Malama Saifoloi

msaifoloi@unitec.ac.nz

James Prescott

jprescott@unitec.ac.nz

National Certificate in Real Estate(Salesperson)

Mary Crotty

mcrotty@unitec.ac.nz

National Certificate in Retail

Greg Wilson

gwilson@unitec.ac.nz

New Zealand Diploma in Business

Daniel Mangalaraj

dmangalaraj@unitec.ac.nz

Postgraduate Diploma in Business

Malama Saifoloi

msaifoloi@unitec.ac.nz

James Prescott

jprescott@unitec.ac.nz

Malama Saifoloi

msaifoloi@unitec.ac.nz

James Prescott

jprescott@unitec.ac.nz

Programme Bachelor of Business

Certificate in Communication and Media Arts Diploma & Graduate Diploma in ProfessionalAccountancy Graduate Diploma in Business Master of Applied Practice (ProfessionalAccounting) Master of Business

Master in International Communication

Postgraduate Diploma in International Communication

62 UNITEC CAMPUS SECURITY They patrol both the campuses 24/7, 365 days a year and can be identified through their uniforms and identification cards. If you have any security concerns on campus about yourself, others, or property, please contact the Unitec Security Team.

Email: security@unitec.ac.nz You can also visit the New Zealand Police website or phone 111 If you are the victim of a crime or need help reporting a crime you can visit Victims Information here to view more information or seek help.

For concerns that range from complaints and disputes, employment, government and law, housing, land and environment you can contact the Citizens Advice Bureau here.

63

64 HELP DIRECTORY We understand that moving to a different country to study can be challenging for International students, and sometimes, you might need someone to speak to.

Please see the common issues faced by most international students, and how to seek assistance.

if you need help with...

Contact

Culture shock, Homesickness

Student Support Advisors, Counselling Service

Visa Concerns

Unitec Student Visa

Settling in Auckland/ Unitec

Student Support Advisors, Student Connectors*

Academic Concerns- Referencing, Exams, Skills

Te Puna Ako Learning Centre,

English Language

Te Puna Ako Learning Centre, Student Connectors*

Health and Wellbeing concern, drug, alcohol use, signs of depression, low mood, low energy, difficulty sleeping, general loss of interest/concentration, loss of self-confidence, tiredness

Student Health Centre, Counselling Services

Stress, anxiety, depression, relationship issues, addictions, bereavement, eating disorders, panic attacks, work unrealistic hours, avoids starting or finishing work, have perfectionist tendencies

Counselling service, Student Health Centre, Student Support Advisors

Accommodation Issues

Student Support Advisors, Student Advocates, Counselling Services

Financial Issues

Student Support, Student Support Advisors

Academic Issues- Timetable, lecturer, exams, scholarships, support around academic literacy and numeracy required for your study

Your Faculty Hopp**, Student Advocates, Student Support Advisors, Scholarship

Discrimination, harassment or a complaint about something in Unitec or a legal, tenancy or employment issue

Student Advocates

Inappropriate behaviour towards staff or other students, disruptive behaviour in classes, or a student defaming or threatening a staff member via email or social media

Student Advocates, How to make a complaint

65

if you need help with...

Contact

Physical or Mental Disabilities (broken arm, hearing issues), Disability support

Disability Liaison Service,

Harassment, Discrimination, serious conflict

Student Support Advisors, Counselling, Student Advocates, Equity and Inclusion Managers

Making Friends, would like to talk to a fellow student

Student Support Advisors, Student Connectors*

Someone to talk things through and provide a listening ear, need spiritual support

Chaplain

Finding a job, Career Advice

Unitec Career Centre

Computer/ IT Issues

Information Management System (IMS)

Library books, database, study resources

Unitec Library

Fee Payment

Student Fees

Enrolment issues

Student Enrolment Advisors, Student Support Advisors

Academic Misconduct Issues

Student Advocates

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207

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Phone: 0800 10 95 10 Fax: +64 9 815 2905 Address: Private Bag 92025 Victoria St West, Auckland 1142, New Zealand www.unitec.ac.nz Unitec is a member of the International Association of Universities.

Mt Albert Campus 139 Carrington Road Mt Albert

Waitakere Campus 5-7 Ratanui Street Henderson

Auckland 1025

Auckland 0612