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115 PART 2: COLLABORATIVE URBAN POLICYMAKING
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Table 2 NeGP Services SERVICE LAYER
CONSTITUENTS OFNEGP
SERVICES RENDERED I PLANNED
Network
DeiTYI NLSA ISPV
MMPs (Central /Integrated); Creating networks for G2G, G2C,G2B, B2B and B2C environment
State Government
MMPs (State I Integrated); Creating networks for G2G, G2C, G2B, B2B and B2C environment
SPV
VLE Capacity building, managing web portal for orchestration of SDAs, VLEs; Liaison with NeGP stakeholders
SDA
VLE development, Recruitment, B2C, G2C, B2B
SCA
VLE networking, service demand aggregation, Service channelization
VLE
Service identification, Service provisioning
Distribution Access
village level entrepreneur is one who has good entrepreneurial skills,
are independent of states and the centre, will be available seamlessly to
strong social commitment as well as respect within the community. The
all citizens. In addition to these services, efforts are being made by civil
person is expected to manage the Common Service Centre business
society, business organizations, and funding agencies to provide ICT
at the ground level. Therefore, all the constituents in the National e-Governance Plan architecture are responsible for selection of the village level entrepreneur and to train the person for the effective
enabled services. However, these services may be deployed and used with the availability of desired infrastructure. The success of these services would also depend upon adequate support by citizens who are otherwise
implementation of the Common Service Centres.
challenged by many issues vis-à-vis Millennium Development Goals.
The current status of the e-Governance Plan indicates that every State Designated Agency in India has a website or web portals and they are connected to the Special Purpose Vehicle portal. These portals
Evolution of NeGP
have the mechanism to interface with the website/portal of Service Centre Agencies to monitor performance of respective village level
path as per the framework though its effectiveness is varied. They are discussed hereunder.
entrepreneurs. One such performance indicator is the “uptime1” of the computer installed in Common Service Centres operated by the village level entrepreneur. This uptime is monitored through client software
Connectivity Readiness
under client-server architecture and the Department of Information Technology monitors this software. Every SCA educates and counsels its VLEs and inculcates the value of citizen interface and one of them is
and digital divide. Awareness of the Plan is quite high because of its spread across all the states covering clusters of villages with Common Service Centres. These centres are owned and operated in the village
to ensure that computer, internet connectivity and related infrastructure are ready for rendering services to citizens on demand. In addition,
by resident entrepreneurs. As regards infrastructure, the Plan requires all state governments to set up their state wide Area Networks; all the
each state government compiles this information to compensate Service Centre Agency through State Designated Agencies for the services. While collaboration among agencies through web portals and synchronization of databases are available, software as a service is yet to come up for the National e-Governance Plan. As regards service orchestration, online features are yet to be implemented in the system and the Special Purpose Vehicle, the Department of Electronics and Information Technology and other agencies at state level are still struggling to acquire resources for implementing this service.
central ministries and state governments have operated their websites; State Designated Agencies have also provided online web services to village entrepreneurs and the Special Purpose Vehicle, which has made its portal operational to engage with the State Designated Agency and village level entrepreneurs for channelling the services. All the
Transformation of E-Governance Services through NeGP Services under the National e-Governance Plan NeGP panned are presented in table 2. As regards services, the e-Governance Plan has identified Mission Mode Projects as presented in Table 3. Services listed in table 3 are specific to the central and state governments, while some are integrated across both. These integrated services, which
Study on evolution of the National e-Governance Plan is based on the framework presented in figure 2. The Plan traversed the desired
As presented in figure 2, readiness involves awareness, infrastructure
Table 3 Mission Mode Projects in India MMP LEVEL
DESCRIPTION OF THE SERVICE
Income Tax, Central Excise, Passports Visa CentralGovernment &immigration, MCA 21, National ID,Pensions, Banking, Insurance
StateGovernments
Agriculture, Land Records, Transport, Treasuries, Commercial Taxes, Gram Panchayats Registration, Police, Employment Exchange, e-Districts (State can add 5 MMPs as per their choice), e-Municipalities
Integrated
e-Business, Electronic Data Interchange, India Portal, Electronic Government Gateway, E-Courts, E-Office, E Procurement, Stock Exchanges