Universal Design in Health Care Institutions Manual

ACCESSIBILITY AND UNIVERSAL DESIGN ELEMENTS IN HEALTHCARE FACILITIES

Healthcare facilities offer different ways to make a doctor’s appointment, such as on the website, through mobile applications, by phone, in person at the reception, or through terminals in the facility.

Terminal for making doctor’s appointments (Kyiv Diagnostic Centre for Children).

An informational stand about the option to make a doctor’s appointment online through the mobile application (Clinic “Dobrobut”).

U N I V E RS A L D E S I G N IN H EALT H C AR E

Universal Design in Health Care Institutions Manual

Published on Mar 4, 2019

UNDP

About

The publication offers guidelines for creating accessible, comfortable, and safe environments and services for clients in healthcare facilities according to the Principles of Universal Design. Being human-centered, Universal Design allows for medical facility policy-making that considers human diversity, acknowledges the needs and abilities of different users; promotes equality and high-quality service for all; encourages the use of new technology, equipment, and approaches to accessible facilities planning. This manual will be useful for health care facilities managers, members of non-governmental organizations, professors, students and everyone who is interested in Universal Design and strives to live in a society that acknowledges the interests of different people, leaving no one behind. Authors: Larysa Baida, Olena Ivanova Translation from Ukrainian: Maria Konova

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