(l-r) - Mark Goldsbrough, Sales Director at AJ Hurst; Matthew Brown, Director at Connect Telecom; Scott Ritchie, Director at Connect Telecom
Vodafone appoints Connect Telecom as Implementation Partner
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odafone has appointed Belfastbased Connect Telecom as Implementation Partner as a result of the company’s ongoing success, and one local company is already reaping the benefits. The leading independent business-to-business telecoms and IT provider, which has grown its number of customers and connections by more than 50% in the last year, is now authorised to install Vodafone solutions, such as One Net Business and is one of just two Vodafone partners in the UK to hold the status. A team of locally-qualified engineers has been recruited by Connect Telecom and put through the rigorous Accreditation Programme with Vodafone. The engineers are set to deliver this new service which significantly speeds up the process for customers, and establishes Connect Telecom as the one point of contact for sales, installation, account management and aftersales. Director at Connect Telecom, Scott Ritchie, who acquired the business last year following a multi-million pound investment, said: “As Implementation Partner, Connect
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Telecom is now the one-stop-shop for new and existing business customers on the Vodafone network whether that be through fixed lines, mobiles or broadband. “Ultimately, it provides us with greater control over the customer account to make sure all is as it should be for the customers, meaning they spend less time worrying about their IT and telecoms systems and more time focused on running their business.” AJ Hurst is one company already benefitting from Connect Telecom’s Implementation Partner status. As one of the UK’s leading suppliers of electrical, lighting, communication and power system equipment, the Belfast company relies heavily on its telecoms and IT. Mark Goldsbrough, Sales Director at AJ Hurst, said: “Unfortunately after moving premises several years ago, our telecoms systems, which were through another provider, were no longer fit for purpose. “We engaged with the team at Connect
Telecom and were really impressed, so made the switch to Vodafone for our broadband and all mobiles and fixed lines. The process only took one day and was seamless, with not even one call missed. “Within days of installation we really noticed an increase in the efficiency of the business. As a company, we were able to provide answers and solutions to customers quicker than ever before. Those time savings alone are hugely beneficial to the company, but for us what is most significant is the increased level of customer service we will now be able to provide to our customers. “Moving forward, the advantages will set us aside from the competition and allow us to be an even better company. The process with Connect was really straight forward and the results have been so obvious, we’re excited to continue the partnership.” Connect Telecom, which is based on the Lisburn Road, remains the only company in Belfast, to hold the coveted Vodafone Implementation and also Platinum Partner status.