support services at uea a guide for women students women’s ueastudent.com | 1
contents 03 04 05 introductions
academic concerns
welfare worries
06
07
08
peer support groups
halls, housing & landlord concerns
09
10
money & employment worries
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locations and contact details
safety worries
introductions beth smith women’s officer
wider world. We want to bring every student onto a level playing field, by addressing existing disadvantages that affect how students participate in society. Caucus is on Monday 28th September, 5-7pm, location TBC. Hope to see you there!
Hi I’m Beth and I’m your Women’s Officer for 2015/16. I’m a third year Education student and passionate about improving the university experience for women-identifying students. This booklet contains details of all the key support services on campus, so if you need them you know where to go and when. The information is arranged under different types of support, with a list of locations and contact details for services on the last page. As Women’s Officer I work for the union and am here to support and represent all women-identifying students. If you have a problem then I want to know, you can email me at union.womens@uea.ac.uk. I want to hear about your experience of being a woman at UEA, come along to my caucus! Our liberation caucuses are spaces where anyone who self-defines into any of the groups is welcome to come along and suggest things that they think would improve UEASU, UEA or the
jo swo welfare, community and diversity officer
Hello Fresher Females! Fresher felines? Turns out it’s difficult to make an alliteration when there are only a few ways of saying women that begin with f (fomen?). Anyway. I’m your Welfare, Community and Diversity Officer! My job is to make sure all your needs are equally represented and that our services are accessible to everyone. So, if you ever feel stuck or you want to talk to someone, look for me on campus or come up to the main Student Union office above the Hive and I can help! I used to study History and spend way too much time playing with glitter and scrolling through Tumblr.
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academic concerns union advice service:
The service is free, confidential and completely independent from UEA. They can help you through UEA’s procedures on appeals, complaints, discipline, plagiarism and collusion. The team are located in Union House and you can book an appointment at the Gateway, at ueastudent.com/ advice or by calling 01603 593463.
dean of students:
Learning Enhancement Team: Help with study skills, academic writing, including use of English and the mathematical and statistical parts of your course. Drop In Sessions Monday to Thursday 4-5pm. 50 minute individual and group tutorials available.
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learning and teaching hub:
Provide support related to school of study; induction, registration, module enrolment, timetabling, advisers, coursework submission, appeals and complaints.
adviser:
Personal advisers from your school of study are allocated to all students within the first couple of weeks of the first term. They can give you advice and support on academic matters. You can find out who your adviser is on evision. If for any reason you wish to change advisor contact your hub. www.uea.ac.uk/learningandteaching/students/gettingstarted/ adviser
welfare worries union advice service:
The service is free, confidential and completely independent from UEA. Face-to-face advice, leaflets and information on a range of subjects including student wellbeing, personal issues and free contraception. The team are located in Union House and you can book an appointment at the Gateway, at ueastudent.com/advice or by calling 01603 593463.
adviser:
Your adviser can listen to personal/ welfare concerns and worries and can talk through strategies or point you in the direction of further information and support.
medical centre:
Register with the medical centre in your first couple of weeks at university so that if you need them you can get an appointment quickly.
dean of students:
Support for students encountering emotional, mental health and physical or learning difficulties. Counselling Service. Email: studentwellbeing@uea.ac.uk or call 01603 592651.
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peer support groups Student run peer support groups, free to join.
pride:
UEA’s sexuality and gender identity peer support group; offer support via trained welfare officers should you need anyone to talk to about public or private difficulties. email: prideuea@gmail.com facebook: UEAPride
chronic:
Umbrella Peer Support Group for students at UEA with chronic health conditions, mobility issues, disabilities and those who wish to support them. Run weekly support groups and offer online support. email: ueachronic@gmail.com website: ueastudent.com/groups/chronic
nightline:
A confidential and impartial listening and information service run for students by students. Open from 8pm to 8am every night during term time. phone: 01603 503504 email: listening@norwichnightline.org.uk drop in: Suffolk Terrace Roadway level, Block A. website: norwich.nightline.ac.uk
student minds:
A student-run UEA society who run student peer support groups and organise campaigns across campus aimed at raising awareness about mental illness and reducing the stigma surrounding it. facebook: UEAStudentMinds website: studentminds.org.uk
sexual assault awareness committee (saac)
SAAC is a peer support group on campus that aims to raise awareness of sexual violence and also advocates for a safe learning environment that is free of sexual violence for all students at UEA.
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halls, housing & landlord worries union advice service:
The service is free, confidential and completely independent from UEA. They can help you understand your rights and responsibilities as a tenant, tenancy agreement advice, UEA accommodation advice, mediation between housemates, repairs and landlord issues. The team are located in Union House and you can book an appointment at the Gateway, at www.ueastudent. com or by calling 01603 593463.
home run lettings:
Help to find private rented accommodation to make house hunting easier and safer. Provide a large list of student housing free of charge. No agency fees, all properties meet minimum requirements. For more info see ueastudent.com/homerun.
senior residents:
A team of students that can help with any problems related to living in halls of residence. They can listen, advise and respond to any problems. If you are lonely, homesick, feeling down, concerned for a flat mate or being disrupted by flatmates, they are your first point of call. There is always a Senior Resident on call. During your first couple of weeks in hall of residence they will come round to meet you, and their contact details can be found on the kitchen notice board or here: intranet.uea.ac.uk/services/ students/Accomm/SRDetails
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safety worries security services:
Security will respond to any security or safety concerns around campus. If they have enough staff, security will accompany first year students home (on campus) if they are walking alone and don’t feel safe. emergency number: 01603 592222
union schemes:
Taxi Scheme: If you are in the city and have no means of getting home, you can show ABC, 5 Star Taxi, City Cars (Courtesy), Canary, and Green Frog your campus card and they will take you home, you will be billed by the union at a later date.
sexual assault
The Union has a zero tolerance policy to sexual assault. If you experience any form of sexual harassment or assault whilst in a union venue (the LCR, pub or Waterfront) report it to the bar staff. They are trained to deal with sexual assault and can ensure you feel safe to enjoy the rest of your night. You can report instances of sexual assault to the Union Advice Centre. If you need support following a sexual assault contact the Union Advice Centre or Dean of Students.
money or employment worries union advice service:
The service is free, confidential and completely independent from UEA. They can help you with your rights at work and with all the latest information on employment law, trade unions, tax and national insurance. The team are located in Union House and you can book an appointment at the Gateway, at www.ueastudent.com or by calling 01603 593463.
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financial support with student finances - dean of students:
Money Matters: Financial Advisers to provide support and advice on living on a budget, child care costs, dealing with debt. Email fac@uea. ac.uk or call on 01603 593290 or 01603 593184.
locations and contact details
union advice service: 9am to 5pm Weekdays and in vacation times location: contact: website:
Gateway Entrance to Union House 01603 593463 advicecentre@uea.ac.uk ueastudent.com/advice
dean of students: 9am to 5pm Weekdays
location: Opposite Waterstones, next to Union House, Building 19 on map. contact: 01603 59 2761 dos.reception@uea.ac.uk website: portal.uea.ac.uk/dos
home run: 10am to 4pm Weekdays location: contact:
Gateway Entrance to Union House 01603 592505/ 593230 homerun@uea.ac.uk
learning and teaching hubs: 8am to 6pm Weekdays AMA, ECO, DEV, HIS, LAW, LDC, PPL, HUM students: location: ARTS 1 contact: 01603 597580
BIO, CHE, CMP, ENV, MED, MTH, NAT, NBS, PHA students: location: Elizabeth Fry contact: 01603 597578 EDU, HSC, SWK, PSY students: location: ZICER Building contact: 01603 597581
security services: 24 Hour
location: The Lodge, at the top of University and Chancellor Drive contact: 01603 592352 security@uea.ac.uk emergencies: 01603 592222 website: portal.uea.ac.uk/estates/security
medical centre: 8:30 to 6:30 Weekdays
location: Bluebell Road entrance to UEA, near UEA nursery and INTO contact: 01603 251600 website: umsuea.co.uk ueastudent.com | 9
Union of University of East Anglia Students (UUEAS) is a registered charity England and Wales no 1139778
If you require this booklet in a different format please contact union.info@uea.ac.uk