3. Smart Indicators 3.3 Smart Governance On‐line public services Administration staff that use Internet‐connected computers
Asked about the percentage of administration staff using computers connected to the Internet, of the 22 cities (4 in Africa, 6 in Latin America, 1 in Asia and 11 in Europe) that answered the question, between 0% and 25% of the administrative staff use internet‐connected computers in 36% of the them. At the other end, we have 32% of cities where between 76% and 100% of their employees are connected to the internet. Regarding the analysis of the information by region, in the case of Africa, the percentage of public employees connected to the Internet is quite limited, as in 75% of the cities the percentage of administrative personnel connected to internet is between 0% and 15%, and only in 25% of them does the percentage increase to between 51% and 75%.
In the case of Latin America, the situation is similar to that in Africa, as the percentage of administrative personnel using Internet‐connected computers in 67% of the cities is between 0% and 25%. However, it is noteworthy that in 17% of them, the percentage rises considerably to between 76% and 100%. In the case of Europe, the situation is completely different, because, in 49% of the cities, the percentage of administration staff using computers connected to Internet is between 76% and 100%, while in another 36% of them, the percentage is between 51% and 75%. Only 9% of the cities have percentages between 0% and 25%. In Asia, 100% of the administrative personnel in Taipei uses Internet‐connected computers.
% of public employees using computers connected to the Internet by region % of public employees using computers connected to the Internet 100%
100%
90%
90%
80%
80% % of cities
17% 45%
17%
70%
70%
60%
60%
100%
50%
50%
40%
40% 30%
25%
36%
67%
30%
36% 27%
20%
75%
32%
5%
10%
20%
9%
10%
9%
0%
Africa
0%
0 ‐ 25%
26 ‐ 50%
51 ‐ 75%
76 ‐ 100%
0 ‐ 25%
Latin America 26 ‐ 50%
Asia
Europe
51 ‐ 75%
76 ‐ 100%
97