3. Smart Indicators 3.3 Smart Governance On‐line public services Major on‐line services offered by cities
With respect to the major on‐line services offered by cities, the first place is taken by the possibility of lodging complaints and claims. This is a service offered by 68% of the cities. It is followed by requests for certificates and reports and making payments and debits with 57% and 50% respectively. The least frequently offered on‐line service is the possibility of applying for school vacancies.
Meanwhile, in Europe, the on‐line services most frequently offered by the cities are the possibility to request certificates and reports (77%); make complaints and claims (69%) and process on‐line payments and debits (62). In Asia, the number of on‐line services offered by Taipei is very broad. Cities also offer other on‐line services, in addition to those mentioned, including: appointments with municipal services, building licenses, registration for City Council staff selection processes, renewal of parking cards for residents, renewal of library cards, on‐line animal adoptions, among others.
When analysed by regions, in Africa, the major on‐line services offered by cities are applications for certificates and reports (60%); the possibility of making payments and debits (40%), the possibility of lodging complaints and claims (40%) and on‐line registrations (40%). In the case of Latin America, the on‐line service offered by most cities is the possibility to lodge complaints and claims (67%).
% of cities with public on‐line services by region
Major on‐line services offered by cities
100%
100%
90%
90%
80%
80%
% of cities
46%
40%
30%
36%
36%
10%
10%
0%
0% Payments
Taxes
Complaints
Certifications, reports
69%
62%
62%
60% 54%
School admissions
40%
On‐line registration
Others
33%
33%
20%
25%
20%
40%
100%
100%
100%
50%
57% 50%
30%
67%
60%
64%
60%
100%
77%
70%
70%
50%
100%
100%
100%
38%
40%
38%
33% 22%
20%
20%
20% 0%
Payments
Taxes
Africa
40%
Complaints
Certifications, reports
Latin America
0%
School admissions On‐line registration
Asia
Others
Europe
95