3. Smart Indicators 3.6 Smart Living e‐Health. On‐line medical services
Consulted on the major on‐line medical services available to citizens (on‐line appointments, electronic prescriptions and digital dossier), of the 27 cities (5 in Africa, 9 in Latin America, 1 in Asia and 12 in Europe) that answered the question, the most widely available medical service is the possibility of requesting an appointment on‐line, as 19% of cities offers such a possibility. It is closely followed by the availability of medical records in digital format; available in 15% of the cities.
In the case of Europe, the most frequently available on‐line medical services are on‐line requires for appointment, available in 33% of the cities, and the on‐line medical records, available in 25% of cities. Only 8% provide the possibility of electronic prescriptions. On the other hand, in the city of Taipei, citizens can make use of the three services consulted. Besides the services surveyed, 11% of the cities provide other on‐line medical procedures, such as:
When analysing the information by region, we must mention that the on‐line medical services considered in the study were not available in any of the cities in Africa and Latin America.
•Requesting diagnosis certificates, birth certificates and other medical records. •Payment of medical expenses. •Request for change of physician.
On‐line medical services available to citizens
% of cities where citizens can make use of on‐line medical services, by region
100% 90%
100%
80%
90%
100%
80%
70% % of cities
100%
100%
100%
70%
60%
60%
50%
50%
40%
40%
30%
30%
20%
20%
19%
10%
7%
15%
11%
Digital prescription
25% 0% 0%
0% 0%
0% 0%
8%
11% 0%
8%
0%
0% On‐line requires for appointment
10%
33%
On‐line medical repports
Others
On‐line requires for appointment
Digital prescription
Africa
On‐line medical repports
Latin America
Asia
Others
Europe
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