3. Smart Indicators 3.3 Smart Governance e‐Democracy
With regard to they type of major participation platforms used, in the first place we have email (88%) and the use of chats and forums (75%).
Regarding the use of major on‐line platforms by region, the main platform used in Africa is email (100%).
Other platforms that are also widely used by cities include online surveys (69%) and social networks (63%). In this last section, the major social networks used by cities are: Twitter, Youtube, Flickr, Facebook, RSS, Foursquare.
In the case of Latin America, cities primarily use email (100%), but there is also widespread use of chats and forums (67%), on‐line surveys (67%) and social networks (67%).
31% of the cities use, in addition to the previously mentioned platforms, other on‐line participation platforms such as:
European cities primarily use email (75%) as well as chats and forums (75%). The Asian city of Taipei has all the on‐line platforms mentioned.
Blogs. Citizen service hotline. Major on‐line participation platforms used by cities, by region
Major on‐line participation platforms used by cities.
100% 90%
100%
100%
100%
100%
80%
100% 90%
100% 100% 100%
69%
75%
67%
67% 58%
50%
63%
60%
67%
60%
75%
70%
75%
70%
88%
80%
50%
40%
% of cities
50%
30%
40% 30%
31%
33%
20%
20%
10%
10%
0% Email
0%
Chats/Forums
On‐line surveys Social Networks
0%
0%
Chats/Forums
On‐line surveys
0%
0% 0%
Social Networks
Others
Others
Africa
Latin America
Asia
Europe
100