Asian-African Line
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the systematically unattended operation
“difficult to repair” has become a major
and renting at one place and returning
problem in operation. To find a solution,
at another and the peak “tide” in the
the company appoints maintenance
morning and evening, a problem of
staff at the service outlets to repair and
“difficult to return” came into being. To
maintain bicycles, resets the bicycle after
solve this problem, people are assigned
being dismantled that has been used for
to the manual service in more than 100
a certain fixed number of years, makes
service outlets to help customers rent
industrial improvement and improves the
and return bicycles and at the same time,
quality of the bicycles.
the information technology is applied to
(5) Difficult to manage
establish a real-time dynamic scheduling
Most of the public bicycle projects in
management mechanism to strengthen the
other cities are supported by the long-term
vehicle scheduling, and a mobile phone
fiscal subsidies from the government. It
APP was developed to guide people to
brings a great burden to the government
return bicycles to the nearest place.
when the system completely depends
(3) Difficult to react
on the fiscal subsidies at the same time.
Of the 3000 plus outlets only some
However, the system in Hangzhou
100 have been staffed with people on
adopts a model of “government invests
duty, so people who have problems in the
and companies manage”. After the
process of bicycle rental cannot get direct
government completes the disposable
and quick response. What they can do is
investment of construction funds, the
merely consult with the hotline for help
company through the marketing operation
and such a way of reaction has negative
meets the public welfare demand. That
affection on efficiency. To improve it, the
is the major innovation for the public
company has opened an official website,
bicycle system in Hangzhou, but how to
upgraded the hotline platform and opened
maximize the use of existing resources
SMS and Wechat platform to strengthen
becomes a difficult problem troubling
the communication with citizens to
the company. For this problem, in 2010
improve the reaction.
Hangzhou Public Bicycle Service
(4) Difficult to repair
allowed, through public bidding, the 1035
Along with the increasing
booths, tents and the 50,000 bicycles to
dependence on public bicycle, as well as
be coated with advertisements at a price
the rising frequency of use that causes
of 28 million RMB per year (an average
continuous damage of these bicycles,
annual increase of 10%). Meanwhile, the