Welcomes You
UC Health System Overview 5 Medical Centers and 17 Health Professional Schools 1
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uc davis Medicine Nursing Veterinary Medicine uc berkeley Optometry Public Health ucsf Dentistry Medicine Nursing Pharmacy
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ucla Dentistry Medicine Nursing Public Health uc riverside Medicine uc irvine Medicine uc san diego Medicine Pharmacy
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Indicates Medical Center
Welcome
Your start date:
Your office is located in 1111 Broadway, 14th Floor, Suite 1400 Oakland, CA 94607
Network User Name: Temporary Network Password: Your UCOP email address:
@ucop.edu
Your UCOP phone number: Voicemail Default Password: 852369 Helpful Information UCOP Website: www.ucop.edu UC Health fax number: 510-835-2346 UC Health department code: 8206 UC Health mail code: 0430 Broadway Security phone number: 510-267-1124 Franklin Security phone number: 510-987-9700 Building & Adminstrative Service Center (BASC): 510-987-0600, or Franklin 7206C (for employee operational needs:badges, parking coordination, mail services, furniture, printers) IT Service Desk M-F 6:30am-6pm: 510-987-0457 Option 2, ServiceDesk@ucop.edu, Franklin 7116 IT Service Desk after hours: 510-987-0363, Helpdesk@ucop.edu IT Service Hub: https://ucop.service-now.com/ UCOP Wireless Access Networks OPnet is for UCOP Personnel (Secure) = Use your Single Signon (SSO) information UCOP is for Visitors (Not Secure) = username: ucop guest
password: welcome 3
Table of Contents
Welcome to UC Health................................................................................................................6 UCOP Principles of Community ..................................................................................................7 UCOP Organizational Chart ........................................................................................................8 UCOP Map/Directions/Parking ....................................................................................................9 UCOP New Employee Orientation Dates ..................................................................................11 UCOP 2017 Holiday Calendar ..................................................................................................12 UCOP 2018 Holiday Calendar ..................................................................................................13 Getting Started at UC Health Connecting your computer to a print device ..............................................................................14 OfficeMax Online Catalogue .....................................................................................................15 Business Card Samples ............................................................................................................17 Ergonomics Program ................................................................................................................18 Information Technology Services (Phones, Voicemail, Headsets) ............................................. 28 Cisco 88XX Phone Quick Reference Guide ..............................................................................30 Jabber Configuration for Windows ............................................................................................32 ZOOM Getting Starting on the PC and MAC .............................................................................35 ZOOM FAQ...............................................................................................................................65 UCOP SharePoint Portal...........................................................................................................70 UCOP Box Online Filing Storage and Sharing Service..............................................................75 Setting Up Office 365 (Exchange) Email on iOS .......................................................................78 Setting Up Office 365 (Exchange) Email on Android .................................................................82
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Time Reporting System (TRS) Portal ........................................................................................88 2017 Bi-Weekly Payroll Calendar ..................................................................................89 2017 Monthly Payroll Calendar ......................................................................................90 UCPath Website Overview ........................................................................................................91 Employee Self Service ..................................................................................................94 FAQ and Getting Help ...................................................................................................97 Forms and Quick Links ................................................................................................103 Manager Self Service ..................................................................................................105 Business Resource Center (BRC) Services ............................................................................ 109 UCOP Service Now Portal ...........................................................................................110 BRC Training Schedule ...............................................................................................111 Travel Reimbursement – Quick Tips ............................................................................ 112 Travel Value Added Services ......................................................................................114 Booking Travel Using Connexxus ................................................................................116 UCLA Express Travel Expense Reporting ................................................................... 118 UCOP Local Human Resources ..............................................................................................119 UCnet Benefits and Policies ........................................................................................120 Conexis FSA Benefit Management ..............................................................................121 UC Learning Center Portal ......................................................................................................122 UCOP Work/Life Programs .....................................................................................................123 Faculty Staff Assistance Program (FSAP) ................................................................... 125 UCOP Staff Affinity Groups .....................................................................................................127 UCOP Employee Discounts ....................................................................................................129 UCOP Pre-Tax Commuter Benefits/Parking Permits ............................................................... 135 UCOP Franklin/Broadway Conference Rooms and Resources ............................................... 147 Meet Downtown Oakland ........................................................................................................148
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Welcome to UC Health
UC Health (UCH) provides leadership and strategic direction to advance the education, research and clinical service missions of the University of California’s 16 health professional schools and 10 hospitals, collectively referred to as UC Health. Health Sciences and Services supports operational initiatives at individual UC Health campuses and the development of systemwide initiatives that add synergy and value beyond the sum of individual campus contributions. UCH activities include: • Supporting, advocating for and facilitating collaboration among the university's health professional schools of dentistry, medicine, nursing, optometry, pharmacy, public health and veterinary medicine. • Overseeing and coordinating the business and financial activities of the clinical enterprise. • Working as UC Health on initiatives that improve health and wellness and that positively impact quality, cost and access to health care. • Enhancing the ability of UC Health to analyze and advance health care policy. UCH measures success by: • The ability of the UC Health entities to improve health. • The development of systemwide initiatives that leverage the strengths of the individual campuses. • The continued ability of the medical centers to support the academic mission of UC Health. UCH Departments/Department Leads: Immediate Office – John Stobo, MD Executive VP, Elizabeth Rodriguez-Dias, Chief of Staff Academic Initiatives – Cathryn Nation, MD Associate VP Strategy and Planning – Elizabeth Engel, Chief Strategy Officer UC Care – Laura Tauber, Executive Director UC Health Procurement – Mark Williard, Interim Chief Procurement Officer UC Center for Health Quality and Innovation (CHQI) – Karyn DiGiorgio, Executive Director Student Health and Counseling – Brad Buchman, MD Medical Director Self Funded Health Plans – George Louie, MD Associate VP California Health Benefits Review Program (CHBRP) – Garen Corbett, Director Anatomical Donation Program – Brandi Schmitt, Executive Director
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Principles of Community
The University of California Office of the President is committed to promoting an environment that supports every person in an atmosphere of mutual respect, cooperation, professionalism, and fairness. Realization of this commitment requires awareness and active participation by every member of our community. We strive to be: •
Service-oriented: We seek to advance the goals of the University through responsive and efficient work practices and communications.
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Ethical: We practice integrity in every aspect of our work.
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Open: We believe that the exchange of ideas requires mutual respect and consideration of our differences.
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Diverse: We embrace diversity in all its forms and we strive for a community that fosters an open, inclusive and productive environment in an atmosphere of mutual respect.
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Just: We support fairness, respect for individual dignity and equitable access to resources, recognition and rewards.
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Caring: We practice mutual respect, trust and support to foster bonds that strengthen working relationships.
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Commemorative: We celebrate the heritage, achievements and diversity of the community and the contributions of our members.
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UNIVERSITY OF CALIFORNIA OFFICE OF THE PRESIDENT Secretary & Chief of Staff Anne Shaw
Board of Regents
President Janet Napolitano
Chief of Staff Seth Grossman
Associate President & Chief Policy Advisor Nina Robinson
Executive Assistant Diana Gee
ACADEMIC AFFAIRS
OFFICE OF THE CHIEF FINANCIAL OFFICER
OFFICE OF THE CHIEF OPERATING OFFICER
UC HEALTH
Aimée Dorr Exec. VP & Provost (*)
Nathan Brostrom Exec. VP & Chief Financial Officer (**)
Rachael Nava Exec. VP & Chief Operating Officer (***)
John Stobo Exec. VP
GOVERNMENT RELATIONS
PUBLIC AFFAIRS
RESEARCH INNOVATION & ENTREPRENEURSHIP
ETHICS, COMPLIANCE & AUDIT SERVICES
Nelson Peacock Senior VP
Julie Henderson Senior VP
Christine Gulbranson Senior VP
Sheryl Vacca Senior VP & Chief Compliance & Audit Officer
AGRICULTURE & NATURAL RESOURCES
OFFICE OF THE NATIONAL LABORATORIES
Glenda Humiston Vice President
Kim Budil Vice President
*Acts for the President in her absence.
**Acts for the President in her absence and in the absence of the Provost.
INVESTMENTS Jagdeep Bachher Vice President & Chief Investment Officer
***Acts for the President in her absence and in the absence of the Provost and Chief Financial Officer
OFFICE OF GENERAL COUNSEL Charles Robinson Vice President & General Counsel
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1111 Broadway, Suite 1400 14th Floor Oakland, CA 94607
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Directions
From Contra Costa County - Take Highway 24 west through the Caldecott Tunnel. Take Highway 980 south to the 11th Street exit. Turn left onto 11th Street and continue through three lights. From Marin County - Take the San Rafael Bridge to Highway 580 and merge into to Interstate 80 West. At the San Francisco /Oakland Interchange, take Highway 580 East. Take the Highway 980/Downtown Oakland exit. Turn left onto 11th Street, and continue through three lights. From Pleasanton/Livermore - Take Highway 580 to Oakland. Take the Downtown Oakland exit onto Highway 980. Continue to the 11th Street exit. Turn left onto 11th Street and continue through three lights. From San Francisco/Bay Bridge- Take the Highway 580 exit. Take the Downtown Oakland exit onto Highway 980. Continue to the 11th Street exit. Turn left onto 11th Street and continue through three lights. From the Oakland Airport - Take 880 North to the Broadway exit in Downtown Oakland. Make a right at the first light onto Broadway. Make a left onto 8th Street. Make a right onto Clay Street. Make a right on 11th Street.
Public Transportation
Bay Area Rapid Transit (BART) - BART is the Bay Area's public transit system of high-speed electric trains, which connects Contra Costa, Alameda and San Francisco counties. The 12th Street/City Center BART station in downtown Oakland is located adjacent to City Center. After disembarking from the train, exit the station via the 13th Street exit. This exit opens onto the City Center Lower Plaza. From this entrance, follow the directional arrows to your destination building. You may also use BART to travel to Oakland International Airport (OAK) and San Francisco International Airport (SF0) see bart.gov for more information. Bay Area Transit Options - Learn about various ways to get around the Bay Area for work and play at http://www.511.org.
Other Transportation
UBER and Lyft now both pick up and drop off to the Oakland Airport, Please download their applications for your wireless carrier. https://www.uber.com/ https://www.lyft.com/
Parking – Please note the one way streets in downtown Oakland
City Center Garage - (510) 834-8282, which is located beneath City Center, accessed via entrances on 14th Street between 1300 Clay Street and 505 14th Street buildings, or via 11th Street just past Clay Street. City Center Garage West - (510) 251-6320, which is located on the corner of 12th Street and Jefferson Street, and accessed via entrances on 12th Street and Martin Luther King, Jr. Way (across from Preservation Park). th UCOP Parking Garage – which is located beneath the 1111 Franklin Street UCOP offices, on the corner of 12 th Street and Franklin, and accessed via the first driveway entrance on 12 Street on your left.
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New Employee Orientation Schedule 2017 Date
Room
Tuesday, January 17, 2017
Lobby 1
Tuesday, February 14, 2017
Lobby 1
Tuesday, March 7, 2017
Lobby 1
Tuesday, April 11, 2017
Lobby 1
Tuesday, May 18, 2017
Lobby 1
Tuesday, June 13, 2017
Lobby 1
Tuesday, July 11, 2017
Lobby 1
Tuesday, August 8, 2017
Lobby 1
Tuesday, September 12, 2017 Lobby 1 Tuesday, October 10, 2017
Lobby 1
Tuesday, November 14, 2017
Lobby 1
Tuesday, December 12, 2017
Lobby 1
UCOP IT Client Services offers a weekly “New Hire IT Orientation” session, to help new UCOP employees get started with their workstation computer and Jabber phone. The class is offered every Tuesday morning, and employees can register for the class by logging into the LMS (http://www.ucop.edu/ucoplearningcenter) and searching on New Hire IT Orientation.
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UCOP 2017 Holiday Calendar Holiday
Date 2017
New Year Holiday
Friday, December 30, 2016 Monday, January 2, 2017
Martin Luther King, Jr. Day Monday, January 16 President's Day
Monday, February 20
Cesar Chavez Holiday
Friday, March 31
Memorial Day
Monday, May 29
Independence Day
Tuesday, July 4
Labor Day
Monday, September 4
Veteran's Day
Friday, November 10
Thanksgiving
Thursday, November 23 Friday, November 24
Winter Holiday
Monday, December 25 Tuesday, December 26
Winter Curtailment
Wednesday, December 27 Thursday, December 28
New Year Holiday
Friday, December 29, 2017 Monday, January 1, 2018
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UCOP 2018 Holiday Calendar 2018 New Year Holiday
Monday, January 1, 2018 Tuesday, January 2, 2018
Martin Luther King, Jr. Day Monday, January 15 President's Day
Monday, February 19
Cesar Chavez Holiday
Friday, March 30
Memorial Day
Monday, May 28
Independence Day
Wednesday, July 4
Labor Day
Monday, September 3
Veteran's Day
Monday, November 12
Thanksgiving
Thursday, November 22 Friday, November 23
Winter Holiday
Monday, December 24 Tuesday, December 25
Winter Curtailment
Wednesday, December 26 Friday, December 28
New Year Holiday
Monday, December 31, 2018 Tueday, January 1, 2019
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Connecting your computer to a print device 1. (NOTE: Hyperlinks only work with Microsoft Internet Explorer browser.) Click one of the links below and a list of printers will appear in a window: \\p-its-print02 (Franklin Building) \\p-its-print03 (Broadway, Kaiser, and OSF) \\p-irc-print01 (for any printers that cannot be found on P-ITS-Print02 and P-ITS-Print03) 2. Double click on the printer that you would like to add to your computer. • The name of the printer starts with the letter of your building “F” for Franklin, “K” for Kaiser, “S” for OSF, and “B” for Broadway followed by the room number • If you cannot identify the printer you need, ask someone in your department • If prompted to trust and install the driver, click install driver. 3. Double click on the printer that you would like to add to your computer. • The name of the printer starts with the letter of your building “F” for Franklin, “K” for Kaiser followed by the room number • If you cannot identify the printer you need, ask someone in your department • If prompted to trust and install the driver, click install driver. 4. After double clicking on the printer, it will be added to your computer • When done, a box will show up like below. You can click the red “x” and close the box.
5. Repeat the above process, to add as many UCOP printers as you need 6. When finished, set default printer: • •
Go to Windows icon in bottom left hand corner of you computer, and follow this path: Start/Settings/Printers and Faxes When Printers and Faxes window launches, left click on the name of the printer that you would like to set as your default printer. Right click/Set as Default Printer
7. To delete “unused printers” from your computer. • Go to Windows icon in bottom left hand corner of you computer, and follow this path: Start/Settings/Printers and Faxes • Right click on the printer and click on delete Revised 5/21/2015
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OfficeMax Online Catalog • •
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Go to: http://www.officemaxworkplace.com/ Login info below: o Login: UCBROWSE o Password: BROWSE4 Click on Browse Catalog Only
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Click on Continue
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Start browsing
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UCOP business card styles: Gold Foil Seal - Style 3, White stock: your name, Ph.D. Title 1 Department/Division
1111 Franklin Street, 10th Floor Oakland, CA 94607
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TEL: (510) 987-XXXX FAX: (510) 987-XXXX CELL: (510) 987-XXXX E-MAIL: yourname@ucop.edu URL: webaddress.ucop.edu
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Style 3 - Gold foil Seal business cards 250 cards = $83 500 cards = $100 1000 cards = $121 +additional $3 energy surcharge
U N IV E R S I TY O F CA L I F O R N IA
Style 4, Natural stock
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First Name Last title 1 title 2
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university of california office of the president 1000 address street #4200 oakland, ca 94607 tel: 510-987-xxxx fax: 510 987-xxxx youremail@ucop.edu www.ucop.edu
Style 4 on White stock
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First Name Last title 1 title 2
m a S
university of california office of the president 1000 address street #4200 oakland, ca 94607 tel: 510-987-xxxx fax: 510 987-xxxx youremail@ucop.edu www.ucop.edu
Style 4 - 2-color, natural or white stock 250 cards = $54 500 cards = $70 1000 cards = $92 +additional $3 energy surcharge
Email Order to: Irene.Lee@ucsf.edu With the following information: Contact information Imprint information (name, title, dept, phone, fax, etc.) Style choice Quantity Dept. FAU Shipping location
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Ergonomics Program
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TABLE OF CONTENTS Topic 1. POLICY 2. PURPOSE 3. RESPONSIBILITIES 3.1 Ergonomics Program Manager 3.2 Safety Officer 3.3 Management 3.4 Employees 4. ERGONOMICS PROGRAM 4.1 Identification of High-Mod-Low Risk Workstations 4.2 Reporting Procedures – WC Procedures 4.3 Workstation Evaluations 4.4 Training 4.5 Medical Management APPENDICES
A. B. E. I.
UCOP Medical Provider List Title 8 California Ergonomics Standard Computer Workstation Checklist (for Safety Officer) Guide To Office Ergonomics
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UNIVERSITY OF CALIFORNIA OFFICE OF THE PRESIDENT (UCOP) ERGONOMICS PROGRAM 1. POLICY It is the policy of UCOP to provide all employees with a safe and healthy workplace. We are committed to reducing and/or eliminating the risk factors associated with musculoskeletal disorders (MSDs). An ergonomics program is a systematic process that communicates information to ensure that adequate and feasible solutions to ergonomic risks can be implemented to improve the workplace. The two most essential pieces of a successful ergonomics program are management commitment and employee involvement. UCOP has implemented an ergonomics program that includes the following components: • • • • •
A written ergonomics program and a designated program coordinator Identification and prioritization of high-risk jobs and tasks Training for management and employees Implementation of control measures and follow-up evaluation A process for early intervention and medical management
This program enables UCOP to meet the requirements of the California Ergonomics Standard, Title 8 California Code of Regulations (8 CCR), Section 5110, which targets repetitive motion injuries (RMIs) (i.e., MSDs). This program is integrated into the written Injury and Illness Prevention Program (IIPP), Standard (8 CCR, Section 3203), referring to hazard assessment and hazard correction as they relate to ergonomic exposures.
2. PURPOSE The purpose of the ergonomics program is to apply ergonomic principles to the workplace in an effort to reduce or eliminate the number and severity of musculoskeletal disorders (MSDs), thus increasing employee productivity, quality, and efficiency, while decreasing workers’ compensation claims. UCOP is committed to a proactive approach to ergonomics. A proactive approach seeks to anticipate and prevent ergonomic issues. Identifying and prioritizing jobs with increased risk factors are critical steps in our program. Once risks are identified and prioritized the focus is then on: (1) making changes before an injury/illness has occurred, (2) incorporating ergonomics into the design phase of a new work area or process, and (3) purchasing the appropriate equipment and tools
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3. RESPONSIBILITIES 3.1
Ergonomics Program Manager
The ergonomics program manager reports directly to the Environment Health & Safety (EH&S) Director and is responsible for establishing and maintaining all evaluations, controls policy and program. The program manager will be responsible for managing the Omega Health System Program and based on the results of employees taking the Be Smart About Ergonomics Training and self risk assessment, will determine the need for individual ergonomic evaluations based on a scale of high, moderate and low risk. Duties include: •
• • •
• •
3.2
Emphasize the importance of early reporting of employee symptoms to managers and/or supervisors, and use Omega Health System as a systematic approach for early intervention. Facilitate the identification of employees’ level of risk based on the results of the Omega Health System Program self-assessment and prioritize. Maintain program records and provide documentation of ergonomics training and workstation evaluations upon request. Schedule initial and ongoing training for managers, supervisors and employees, and maintain training records to include date, name of instructor, topic, and materials used. Ensure that control measures and recommendations are implemented in a timely manner. Monitor the program on an annual basis in conjunction with the EH&S Director. Report the results and the recommended plan of action to EH&S Director, if updated or changed. Department Safety Officer
The Department Safety Officer is the primary liaison between employees and the UCOP EH&S office helps promote the use of Omega Health System Program self-assessment tool.
3.3
Management
Management supports the efforts of the Ergonomics Program Manager with adequate resources and active participation in the identification and control of ergonomic risk factors. Management will support an effective MSD reporting system and will respond promptly to employee reports of discomfort in addition to Omega Health System Program results. Management will regularly communicate with employees about the Omega Health System Program as well as the Ergonomics Program in general. Duties of management will include: •
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Active support and participation in the Remedy Interactive and Ergonomics Program including review of workstation evaluations conducted in their departments and the implementation of recommended control measures. Encourage active participation by employees in Be Smart About Ergonomics online training & risk the Omega Health System a n d Ergonomics Program, including completing the initial self-assessment and follow-up assessments when
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• •
3.4
required, ensure attendance at required training and encourage participation in the development of control measures. Ensure early reporting of symptoms is encouraged in their department and provide a prompt response. Ensure the implementation of recommended control measures and develop a system to monitor their effectiveness. Employees
Employees are the essential element to the success of the program and will be asked for their input and assistance with identifying ergonomic risk factors, workstation evaluations, development, and implementation of controls and training. Every employee of UCOP is responsible for conducting himself/herself in accordance with this policy and program. Employees will: • •
• •
•
Use the Omega Health System Program upon hire and as required (updates, after a workstation evaluation, relocation of workstation, etc.) Use the appropriate tools, equipment, parts, materials, and procedures in the manner established by managers and supervisors and report when they are not in good condition. Attend ergonomics training as required and apply the knowledge and skills acquired to actual jobs, tasks, processes, and work activities. Report musculoskeletal disorders (MSD’s) signs or symptoms and workrelated MSD hazards to his/her manager/supervisor as early as possible to facilitate proactive interventions and/or prompt medical treatment. Take responsibility for his/her personal health and safety.
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4. ERGONOMICS PROGRAM 4.1
Identification of High-Moderate-Low Risk Workstations
The Omega Health System Program is a tool that is used to identify and prioritize employees needing an office workstation evaluation to prevent an ergonomics injury. The program manager is responsible for ensuring that Omega Health System is provided with a daily updated list of new employees. Omega Health System will then email employees with an initial invitation to complete Be Smart About Ergonomics Training & Risk self-assessment tool, as well as send reminders for follow-ups, etc. Omega Health System will then send the program manager a prioritized list (high, moderate and low risk) of employees after they have completed the self- assessment. Workstation evaluations will be scheduled based upon this list and other direct requests.
4.2
Reporting Procedures
In addition to using the Omega Health System Program to identify and prioritize employees that are at risk for an ergonomic injury, the following reporting procedures have been established: •
•
•
•
• 4.3
Employees who experience discomfort or symptoms associated with MSDs should immediately report the discomfort, verbally and/or in writing, directly to their supervisor. Any injury identified and diagnosed as a work-related MSD by a licensed healthcare provider will be immediately reported to the supervisor and the HR Disability Leave Management Program. Supervisors or any member of management who acquire information that an employee is experiencing symptoms of a MSD should notify the HR Disability Leave Management Program Manager, Nina Chew. Ergonomics evaluations are scheduled upon request. Completion of Be Smart About Ergonomics training and risk self-assessment is required prior to an inperson workstation evaluation. Supervisors shall notify EH&S ergonomics program ehs@ucop.edu upon receipt of a request for an ergonomic evaluation, modification, or accommodation. Workstation Evaluations
In addition to the high and medium risk employees identified by Omega Health System who will need workstation evaluations; upon completion of Be Smart About Ergonomics online training and risk self-assessment, any employee or their supervisor may request an ergonomic assessment by contacting EH&S ehs@ucop.edu. Written documentation will be provided to the employee and his/her supervisor with recommendations to reduce/eliminate ergonomic risk factors within two weeks after the evaluation. Workstation evaluations and recommended ergonomic solutions are documented with a written report sent to the employee and their manager. A record of the ergonomic evaluations and the associated recommendations are kept in a secure Risk Services file for confidentiality.
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The employee’s direct supervisor will be responsible for implementing any recommended corrective actions. The employee will be informed by the his/her supervisor of the potential exposures and recommended solutions. The employee will be responsible for using equipment correctly and performing tasks as outlined in the corrective action plan. The employee will be contacted to determine if a follow-up workstation evaluation is necessary to measure the effectiveness and/or implementation status of the recommendation(s). 4.4
Training
General Ergonomics Awareness Training Be Smart About Ergonomics online training & risk self-assessment is available to all new UCOP employees through t h e L e a r n i n g M a n a g e m e n t S y s t e m ( L M S ) . Ergonomics Training Updates Provided, as needed, through online training programs, classes and specialized one-on-one trainings. 4.5
Medical Management
In accordance with California regulations, UCOP provides medical care to all employees injured at work. UCOP maintains a good working relationship with our medical care providers, listed in Appendix A. All work-related injuries and illnesses will be referred to the providers listed in Appendix A, unless the injured employee has notified UCOP in writing that other provisions have been made prior to an injury or illness.
In the event of a work-related injury or illness, the medical care provider/professional will: • • • • • •
Provide diagnosis and treatment for UCOP employees Determine if reported musculoskeletal disorder (MSD) signs or symptoms are workrelated Comply with UCOP Early Return-to-Work program by recommending restricted, modified, or transitional work duties when appropriate Refer UCOP injured employees to other clinical resources for therapy or rehabilitation Provide UCOP with timely work status reports Develop a positive working relationship with UCOP workers’ compensation third party claims administrator, Sedgwick CMS.
UCOP has an Early Return-to-Work program and will offer return-to-work opportunities to all injured employees in accordance with work restrictions identified by a recognized medical provider. Contact Nina Chew, Disability and Leave Management Program Manager for more information.
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Appendix A UCOP Medical Providers Oakland Concentra Medical Centers 384 Embarcadero West Oakland, California 94607 (510)465-9565 Kaiser On-The-Job 235 W. MacArthur Boulevard, 3rd Floor Oakland, California 94611 (510)752-1244 University of California Tang Center 2222 Bancroft Way Berkeley, California 94720 (510)642-6891 UC Sacramento Center Occupational & Environmental Medicine UC Davis Medical Center, Cypress Building 2221 Stockton Boulevard, Suite A Sacramento, California 95817 (530) 754-7635 UCOP Education Abroad Program, Goleta Occupational Medicine Center - Hours: Monday to Friday 8AM to 6 PM Sansum/Santa Barbara Medical Foundation Clinic (SSBMFC) 101 S. Patterson Avenue Santa Barbara, California 93111 805-898-3311 Urgent Care/Hitchcock Branch - Hours: Saturday – Sunday 9AM to 6 PM Sansum/Santa Barbara Medical Foundation Clinic (SSBMFC) 51 Hitchcock Way Santa Barbara, California 93105 805-563-6133 Use only when Patterson office is closed
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Appendix B
TITLE 8 - CALIFORNIA ERGONOMICS STANDARD Subchapter 7. General Industry Safety Orders Group 15. Occupational Noise Article 106. Ergonomics 5110. Repetitive Motion Injuries. (a) Scope and application. This section shall apply to a job, process, operation where a repetitive motion injury (RMI) has occurred to more than one employee under the following conditions: (1) Work related causation. The repetitive motion injuries (RMIs) were predominantly caused (i.e. 50% or more) by a repetitive job, process, or operation; (2) Relationship between RMIs at the workplace. The employees incurring the RMIs were performing a job process, or operation of identical work activity. Identical work activity means that the employees were performing the same repetitive motion task, such as but not limited to word processing, assembly or, loading; (3) Medical requirements. The RMIs were musculoskeletal injuries that a licensed physician objectively identified and diagnosed; and (4)Time requirements. The RMIs were reported by the employees to the employer in the last 12 months but not before July 3, 1997. (b) Program designed to minimize RMIs. Every employer subject to this section shall establish and implement a program designed to minimize RMIs. The program shall include a workstation evaluation, control of exposures which have caused RMIs and training of employees. (1) Workstation evaluation. Each job, process, or operation of identical work activity covered by this section or a representative number of such jobs, processes, or operations of identical work activities shall be evaluated for exposures which have caused RMIs. (2) Control of exposures which have caused RMIs. Any exposures that have caused RMIs shall, in a timely manner, be corrected or if not capable of being corrected have the exposures minimized to the extent feasible. The employer shall consider engineering controls, such as work station redesign, adjustable fixtures or tool redesign, and administrative controls, such as job rotation, work pacing or work breaks. (3) Training. Employees shall be provided training that includes an explanation of: (A) The employer's program; (B) The exposures which have been associated with RMIs; (C) The symptoms and consequences of injuries caused by repetitive motion; (D) The importance of reporting symptoms and injuries to the employer; and (E) Methods used by the employer to minimize RMIs. (c) Satisfaction of an employer's obligation. Measures implemented by an employer under subsection (b)(1), (b)(2), or (b)(3) shall satisfy the employer's obligations under that respective subsection, unless it is shown that a measure known to but not taken by the employer is substantially certain to cause a greater reduction in such injuries and that this alternative measure would not impose additional unreasonable costs. Note: Authority cited: Sections 142.3 and 6357. Labor Code. Reference: Sections 142.3 and 6357. Pulaski v. Occupational Safety & Health Stds. Bd. (1999) 75 Cal.App.4th 1315 [90 Cal. Rptr. 2d 54]
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Appendix I
Guide to Office Ergonomics Possible Problem
Sore Body Part
Possible Solutions
1. 2.
Back of neck Sides of neck
Monitor screen too high or low Keyboard is not aligned with monitor
Lower monitor Center keyboard
3.
Sides of neck
Cradling telephone with shoulder
Hold phone with hand, use speaker phone if in an office
4.
Right side of neck
Continual reaching for mouse on right side
Position mouse close to keyboard
5.
Left side of neck
Continual reaching for mouse on left side
Position mouse close to keyboard
6.
Right shoulder
Reaching for telephone/adding machine with rt. hand
Move telephone/adding machine closer
7.
Right shoulder
Right arm of chair is too high
Lower arm of chair so shoulder is relaxed
8.
Left shoulder
Reaching for telephone/adding machine with lt. hand
Move telephone/adding machine closer
9.
Left shoulder
Left arm of chair is too high
Lower arm of chair so shoulder is relaxed
10. Thoracic area
Keyboard too high; mouse too high
Lower keyboard tray
11. Thoracic area
Keyboard too far away; mouse too far away
Move keyboard and mouse closer
12. Upper arms
Keyboard too high; mouse too high
Lower adjustable tray
13. Upper arms
Keyboard too high; mouse too high
Lower adjustable tray
14. Elbows
Keyboard too high; mouse too high
Lower adjustable tray
15. Forearms
Keyboard too high; mouse too high
Lower adjustable tray
16. Wrists
Keyboard too high or low; mouse too high or low
Adjust angle of tray; lower "feet" of keyboard
17. Wrists
No place to rest hands while not typing
Use wrist rests
18. Wrists
Resting wrists on sharp edge or hard surface
Use wrist rests
19. Hands
Improper alignment over keyboard
Use "natural" keyboard
20. Fingers
Improper alignment over keyboard
Sit directly in front of and facing keyboard
21. Eye strain
Monitor too close or too far away
Move monitor
22. Eye strain
Lighting too dim or too bright
Adjust lighting or monitor contrast
23. Back ache
Chair does not fit properly
Adjust chair
24. Leg ache
Seat pan either too deep or too shallow
Adjust chair
25. Leg ache
Seat does not tilt properly
Adjust chair
26. Legs go to sleep
Seat pan too deep
Adjust chair
27. Legs go to sleep
Chair does not lower enough, feet not flat
Use foot rest
27
Office of the President
Information Technology Services
Softphones, Desk Phones, Voicemail, and Headsets Availability: UCOP Service Description Phones: ITS provides Jabber softphones or desk phones and voicemail for UCOP customers, and moves desk phones to new locations as necessary. Jabber Softphone is included as part of the standard software image to all UCOP desktop and laptop customers and is available to UCOP Macintosh customers once they self-install the application. UCOP customers can also download the Cisco Jabber App to their iPhone, iPad or Android mobile devices. A single personal extension is provided. Can be used with select USB corded or wireless headsets, handset, and/or USB table top speakerphone. In addition to voice, Jabber provides one-to-one video and screen share between Jabber softphones. The Cisco Jabber app (available through iTunes or the Play Store) can be downloaded on any mobile device. Desk phones are provided only to individuals who meet one of the following criteria: Senior management group personnel Positions with multi-extension coverage responsibilities People in offices (not cubes) by themselves RASC or ITSD contact center agents Voicemail: UCOP uses the Unity voicemail system, which also sends audio copies of voicemail messages automatically to the customer’s email Inbox, where they can be opened and played. The system also provides multiple greetings for different situations, for example; the alternate greeting can be programmed to end on a specific date/time. See the Messaging Guidelines for guidance about managing voicemail, audio email copies, and other messages. Headsets: ITS offers a selection of headsets for purchase for customers to use with either their softphone or desk phone. ITS will assist with headset installations when requested. The Plantronics Savi 7XX series headsets can be used with both Jabber and/or the desk phone. Other Jabber compatible style choices include USB (only) corded or wireless headsets, handset, or USB table top speakerphone. How to Order Use the Service Hub (https://ucop.service-now.com/)to request softphones, desk phones, voicemail or headsets. 28
For Jabber softphone or desk phone: Use the Office Phone – Move, Add, Change form (found under Work Equipment)
For mobile devices: Request the Jabber for iPhone, Jabber for iPad or Jabber for Android capability to be activated for your UCOP extension number then download the Cisco Jabber App to your mobile device from the Apple App Store or Google Play Store. For headsets: Use the Headset or Webcam form (found under Work Equipment). Managerial approval and recharge information is required to process a headset request. How to Request Support Support is available M-F, 8 a.m. - 5 p.m. Request through the Service Hub (https://ucop.service-now.com/) or by contacting the IT Service Desk at (510) 987-0457. Eligibility UCOP employees, contractors, or associated personnel. Availability 24/7 except during planned outages. Cost The cost of the service is covered by the recurring departmental IT utilities fee (it-utilities-fee.html). Departments pay separately for headsets.
SERVICE HUB (HTTPS://UCOP.SERVICE-NOW.COM/)
Or call (510) 987-0457 for assistance.
29
88XX Series Telephones
Quick Reference Guide
Cisco 88XX
Cisco Voicemail CiscoUnity UnityConnections Connection Voicemail LOG IN Inside the Office at your own desk Press the Messages button Enter your PIN followed by # (Default 852369) Outside the Office Dial your own office telephone number or the Unity access number: (510) 987-0100 When the voicemail system answers press Enter your ID (extension number) followed by # Enter your PIN followed by # MAIN MENU Press 1 to retrieve messages (#3 Quick Delete) Press 2 to send a message Press 4 for your set up options RECORD GREETINGS Press 4 for setup options 1,1 to record your Personal Greeting 1,2 to activate/deactivate your alternate greeting REVIEWING MESSAGES. Press 1 from the Main Menu to listen to new messages
Personal Extension & Line keys – Provide access to: Phone Lines, Speed Dial buttons, Web-based services, Call Features Softkey buttons – Features appear based on call state. While calls are in progress, display lists features such as Call Forward, Transfer, Conference, More (to 2nd page of list). Release/End Call button – Disconnects line
Hold/Resume button – Places call on hold Conference button Transfer button
Messages button – One touch dial to your voice message system Applications button – Call Log history, Preference Settings (Contrast, Ringtones, Volume) Contacts button – Corporate and Personal Directories Center Navigation button – Enables you to scroll through menus and highlighted items. Handset Light Strip – Indicates incoming call or new voice message Phone Screen – Shows call features and call information
While listening, options are:
Quick Reference Guide 88XX Series Desk Phones Unity Connection Voicemail Self-Care Portal
For the IT Service Desk:
Ext: 70457
After listening, options are: [1] Replay Message
[1] Restart Message
[2] Save***
[2] Save ***
[3] Delete
[3] Delete
[4] Reply
[4] Slow Playback
* Press 2 to reply to all
[5] Change Volume
[5] Forward Message
[6] Fast Playback
[6] Save As New
[7] Rewind Message
[7] Rewind Message
[8] Pause/Resume
[9] Replay Message
[9] Fast Forward
Properties
[#] Fast Forward to the end
[#] Save as is Use these keys anytime:
[#,#] Skip Message
[0] Help
Headset, Speakerphone, Mute buttons –
and save as is
[] Cancel or
Toggles features on and off
***SAVED for 30 days
30 backup [#] Skip
PLACE A CALL Lift the handset and dial the number OR Press the New Call softkey and dial the number (internal = 5 digit extension, external = 9 plus number) OR Enter the number with the phone on-hook, then press the Call softkey or lift the receiver ANSWER A CALL Answer the call with your handset, headset, or speakerphone or press the Answer softkey. ANSWER A 2nd CALL To answer the new call, use the center navigate button to the new call press the Answer softkey. When you do so, the original call is placed on hold and you are connected to the new incoming call. To return to the original call, select the call (using the directional arrows) and press the Resume softkey. You can use the Hold and Resume softkeys and directional pad to switch between the calls. HOLD Press the Hold softkey. The call will display a paused symbol. To return to the call, press the Resume softkey LAST NUMBER REDIAL Press the Redial softkey
TRANSFER 1. Press the Transfer button. Doing so automatically places the call on hold. 2. Dial the number or office extension to which you want to transfer the call. 3. Press Transfer again. Or, when the party answers, announce the call and then press the Transfer button. TRANSFER TO VOICEMAIL This enables you to transfer a caller directly into a voicemail box without ringing the telephone. 1. With the caller on the line press Transfer 2. Press the (star) key and enter 5-digit mailbox number (same as extension) 3. Press the Transfer again and hang-up
CALL FORWARD Enables you to forward your extension to another extension or an outside number (if enabled by the system administrator). To Activate:
1. Press the Forward all softkey. You will hear two beeps. 2. Enter the phone number to forward calls to (including a 9 if it is an outside number and external call forwarding is allowed). Screen displays the forwarding number To De-Activate: 1. Press the Forward Off softkey To forward all your calls to voicemail: 1. Press the Forward All softkey. 2. Press the Messages button. DO NOT DISTURB
CONFERENCE—up to 6 parties 1. While on a call, press the Conference button. Doing so automatically activates a new line and places the first party on hold. 2. Place a call to another number or extension. 3. When the call connects, press the Conference button again to add the new party to the conference call. Repeat to add additional parties Show Details / Remove Conferees While on a conference call, press Show Details softkey, highlight a conferee, press Remove.
Join Separate Calls into Conference Allows you to connect two calls in progress, thereby creating a conference call. From an active call, 1. Select Conference 2. Press the Line key of other (held) call 3. Press Active Calls (choose a call from the list) 3. Press Conference
Press the •◦ (more) softkey, then activate the Do Not Disturb softkey to silence ringer for incoming calls.
SPEED DIAL Phone numbers for Speed Dial must be configured using the Self-Care Portal (web access). From the Self-Care Portal under Phone Settings, select Speed Dial numbers, select Add New Speed Dial, enter phone number (including a 9 if it is an outside number), a label, and a 1-3 digit Speed Dial code between 1-199. To Use: 1. Before getting your dial tone: enter the Speed Dial code on the dial pad of your desk phone. 2. Press the •◦ (more) softkey, then the Speed Dial softkey OR 1. After getting your dial tone: press the Speed Dial softkey 2. Enter the Speed Dial code on the dial pad of your desk phone. 3. Press the Speed Dial softkey again
APPLICATIONS—Preferences, Call History Preferences— Ringtones, Contacts Call History—Combines all history of Missed, Received and Placed calls per line key. To View Missed Calls: 1. Press Applications button 2. Select Recents 3. Choose specific line, press Missed Calls Dial from history by pressing Call or Details CONTACTS (Directories) CORPORATE DIRECTORY lists all users on the system (not available on all systems.) PERSONAL DIRECTORY allows adding personal numbers to Personal Address Book or Fast Dials. 1st time login required (enter your User ID/PC login and PIN 1234.
To add entry to Personal Address Book: Press Contacts Buton 1. Select Personal Directory then 2. Personal Address Book Press Submit, then select NEW 3. 4. Enter Name (Nickname required) 5. Press Phones—Enter number, Submit. To add Fast Dial: 1. 2.
Press Fast Dial (from selected entry) Select number, press Submit
SELF-CARE PORTAL (Web Features) Manage your personal telephone settings such as Speed Dial and Fast Dial using Self-Care Portal. To Access Portal: 1. Use your web browser and navigate to the portal address:
https://myphone.ucop.edu/ucmuser 2.Login using your User ID/PC login and password. Access to some features may not be available; contact your System Administrator.
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LOG IN TO JABBER 1. Double click the Cisco Jabber icon on the desktop or click Start -> All Programs -> Cisco Jabber -> Cisco Jabber 2. Enter your email address and Click Continue
3. When prompted to login, enter your AD credentials (for example, “jsmith” or “mjones), check the box that says “Sign me in when Cisco Jabber starts”, enter your password (the same password you use to log in to all other UCOP systems), and then click “Sign In.” Note: UCOP requires that your AD password be changed every six months. After changing this password, you will have to log into Jabber again.
32
INTRODUCTION This document covers installing Jabber on Microsoft Windows. For more information about general use of Jabber, please see the “Using Jabber� documentation.
CONFIGURE JABBER 1. Configure Jabber by clicking the menu icon and then File -> Options.
2. Enable auto launch Jabber at startup by clicking, General and check the box Start Cisco Jabber when my computer starts
3. Enable voicemail by clicking, Accounts and enter your username and password
33
4. If you have a USB headset plugged into the computer, you must enable sound to the headset instead of the computer speakers. Click the Audio tab and click the drop down menu in the Speaker section. Choose your USB headset device (Item 1 in the screenshot below). Note: the name of the device may differ on your computer. Press the “Play” button (Item 2 in the screenshot below). You should hear sound playing through the headset. Select your USB headset from the Microphone section (Item 3 in the screenshot below).
5. If desired, change additional configuration options. When finished, click the “OK” button to save the configuration changes. 6. For additional help, contact the IT Service Desk.
34
Getting Started on the PC and MAC
®
University of California, Office of the President Edition
Click on the topic you want to view. Desktop Application Sign In
Settings: General for PC Only
Sign In to Zoom
Settings: General for Mac Only
Sign Up for Zoom
Settings: Feedback
Meeting Options: Audio Options — Join by Phone Tab
Update your Profile
Settings: Recording
Meeting Options: Video
Download the Desktop App
Settings: Account
Download the iOS or Android App
Settings: Statistics
Desktop App Home Screen
Statistics: Overall
Meeting Options: Manage Participants
Home Screen Drop Down Menu
Statistics: Audio
Meeting Options: Share Screen
Home Screen: Upcoming Meetings
Statistics: Video
Meeting Options: Chat
Home Screen: Recorded Meetings
Statistics: Screen Sharing
Meeting Options: Record
Home Screen: Contacts
Statistics: Warning
Meeting Options: End Meeting
Home Screen: Chats
Meeting Options
Meeting Options: Full Screen
Home Screen: Settings
Meeting Options: Audio Options -Mute or Unmute Audio
Settings: Audio Options Settings: Videos Options
Meeting Options: Audio Options — Call Me
Meeting Options: Invite
Meeting Options: Audio Options— Computer Audio Tab
Mac® is a registered trademark of Apple, Inc. 35
Desktop Application Sign In 1. Go the Zoom icon. 2. Click Sign In. 3. Click the link for SSO.
4. Use your UCOP Active Directory credentials to log in.
Sign In to Zoom 1. Go to https://ucop.zoom.us. . 2. Click Sign In. 3. Use your UCOP Ac0ve Directory creden0als to log in.
36
Sign up for Zoom 1. Go to h(ps://ucop.zoom.us. 2. Click the “Create Account” bu5on. 3. Enter your UCOP Active Directory credentials. 4. Your account will be created instantly.
37
Update your Profile : 1. Click My Profile. If you have not signed in, Sign In and then click My Profile.
2. Upload a Profile photo by clicking Change. Click Upload to upload the new photo and click Save. 3. Change your Personal Meeting ID by clicking Change. Type in the new ID and click Save.
4. Add a Personal Vanity URL. Your personal vanity URL is an alias of your personal meeting URL (e.g., https://zoom.us/my/vanity_url). It must be 5 to 40 characters. It must start with a letter and can contain only letters (a-z), numbers (0-9) and periods (".").
5. Click Show to change your Host Key. When you click Show, the host key displays. Type in a new host key and click Save. The new host key will be hidden the next time you go into My Profile. 6. Enter your location and contact information, including Phone Number, Company/ Organization Name, Country, and Time Zone.
7. Select the Meeting Options for your profile. See a description of each option in the table on the next page. You can also click the ? question mark next to the option for a description. Note: Options shown will be different if you have a different Account Level. 8. Click Save Changes to save your profile. 9. To change your password, click Change Password.
38
Update your Profile (continued): Meeting Options
Meeting Options (continued)
Enable end to end encryption
End-to-end encryption enables AES-128bits session encryption.
Enable far end camera control
Enables the control of a far end camera.
Enable attendee onhold
Attendee on-hold allows host to stop video and audio transmission to a participant.
Enable enter/exit chime
Allows participants to hear the chime signifying a user has entered or left the meeting.
Disable in-meeting chat Disables in-meeting group chats.
Enable auto saving inmeeting chats
Enables saving in-meeting chat messages automatically.
Disable in-meeting pri- Disables in-meeting private chats. vate chat Disable feedback
Disables feedback to Zoom.
Disable email notification when attendees join meeting before host
Disables email notifications when attendees join a meeting before a host.
Recording Options Disable recording
Disables recording capabilities during your meeting.
Enable automatic recording
Enables recording to begin automatically when the meeting starts.
Enable Cloud Recording
Enables recordings that are stored on the Zoom cloud.
39
Download the Desktop App 1.
Sign In to your Zoom account.
2.
Click Host a Meeting and you are prompted to download the Zoom App.
3.
Click OK and the App downloads and the Zoom desktop meeting app opens.
Alternatively, you can click on the download footer link at https:// zoom.us or directly from https://zoom.us/support/download
Download the IOS or Android App
For iOS, visit the Apple App Store and search "zoom". Click to download.
For Android, visit Google Play and search "zoom". Click Install.
40
Desktop App Home Screen 1. View in Settings the settings for your Zoom meetings. This includes Audio, Video, General (Application, Content Sharing, and Instant Message), Feedback, Recording, Account Type (Basic, Pro, etc.), and Statistics (Overall, Audio, Video, and Screen Sharing). See Home Screen: Settings for more details. 2. Click Start without video to start a meeting sharing your "desktop" or "application". 3. Click Start with video to start a video meeting.
4. Click Schedule to set up a future meeting. 5. Click Join to join a meeting that has already started .
Home Screen Drop-Down Menu From the Home Screen drop-down menu, you can:
Set your availability to Available or Busy.
Change your account picture.
Check for updates to Zoom.
Get help using Zoom.
Switch to another Zoom account
Log out or exit Zoom. 41
Home Screen: Upcoming Meetings When you click the Meetings icon, you can: 1. View Upcoming or meetings you have Recorded. 2. View your Personal Meeting ID (PMI). 3. Select whether you always want to use your Personal Meeting Identifier (PMI) for instant meetings on the current computer. 4. For Recurring Meetings, you can:
Start the meeting
Edit the meeting settings.
Schedule the meeting in Outlook or Google Calendar, or, copy the meeting invitation to send via email or message.
5. For Scheduled Meetings, you can:
Start the meeting
Edit the meeting settings.
Delete the meeting.
Copy the meeting invitation.
Home Screen: Recorded Meetings When you click Recorded meetings, you can:
Play the recording with both video and audio.
Play Audio plays the audio part of the meeting. It will not play the video if there is any for the meeting.
Open will bring you to the folder that contains all your meeting recordings.
Delete will delete the recorded meeting.
42
Home Screen: Contacts When you click the Contacts icon, you can do the following: 1. Search for a name in your list of Contacts. 2. Click the + plus sign to add other contacts by email or to copy an invitation to a contact.
3. Classify your contacts as Favorites. Right-click a contact name from your contact list and add the name to your favorites. 4. View your list of Contacts.
43
Home Screen: Chats When you click the Chats icon, you can start a new chat or start or establish a new group chat.
Start a Chat 1. Click New Chat at the top of the window. The chat window opens. 2. Search or select the contact you want to chat with and begin your chat. Start a New Group Chat 3. Click New Group at the top of the window. New Group chat window opens. 4. Enter a unique Group Name for the New Group. 5. Select or search for contacts for the group chat. 6. Click Create Group when you have finished adding the contacts you want to your New Group. You can also add or remove contacts from a group at any time. You can now begin the group chat.
44
Home Screen: Settings When you click the Settings icon, the Settings screen opens. On the Settings screen, you can 1. Test your computer Audio. 2. Select your Video source and select settings for video. 3. Select General settings for the Zoom application, content sharing, and instant messaging. 4. Provide Feedback to Zoom on the Zoom application. 5. Select a location to save your meeting Recordings. 6. View or make changes to your Zoom Account. 7. View Statistics on the following items: — CPU and memory usage.
Audio
Video
Screen Sharing
PC
Mac
45
Settings: Audio Options The Audio settings allow you to test your computer speakers and microphone. This also includes all microphones connected to the computer through a USB port.
PC
1. Click the down arrow to select the computer speakers you want to use from the drop-down menu. 2. Test Speaker: Click the Test Speaker button to hear the piano sound. Use the sound bar to adjust the volume. 3. Click the down arrow to select the computer microphone that you want to use from the drop-down menu.
4. Test Mic: Click the Test Mic button to test a microphone on or connected to your computer. Use the sound bar to adjust the volume. This button is not on the Mac. 5. Check to Automatically join audio by computer when joining a meeting. This will use your computer’s speakers and microphone for the meeting. 6. Check to Always mute microphone when joining meeting.
Mac
46
Settings: Video Options PC
The Video settings allow you to make the following settings for video: 1. Select video source for Zoom video meeting.
2. Select or deselect the following video options:
Check to Enable mirror effect for my video.
Check to Always show name on video window.
Check to Always turn off video when joining meeting.
Check to Hide Non-video participants.
Check to Capture 720p by default.
Mac
47
Settings: General for PC Only The General settings allow you to select Application, Content Sharing and Instant Message settings :
PC
1. For Application, you can select the following settings:
Start Zoom when I start Windows which loads the Zoom application whenever you start Windows.
Minimize window to Notification area. This minimizes the Zoom window to the Notification area in the lower right hand corner of Windows.
Automatically copy Invitation URL to Clipboard after meeting starts. This makes the URL available for you to paste.
Confirm with me when I leave a meeting. This will allow you to confirm you are leaving and even assign another host.
2. For Content Sharing, you can select the following settings:
Enter full screen mode automatically when starting video.
Enter full screen mode automatically when viewing the shared screen. Whenever you or a meeting participant shares a screen, you screen will automatically go into full screen mode.
Fit to window automatically when viewing the shared screen.
Enable dual stream for dual monitor. If you have a "Dual
monitor" setup at conference room, office or room, please make sure that you have your monitors/HDTV connected via HDMI cables (preferred) or VGA cables. You will need to access your computer display settings. Go to Control panel— Appearance and Personalization—Display—screen resolution. Then select Extend these displays.
Turn off Windows 7 Aero mode in screen sharing. This frees up processing power on your computer.
3. For Instant Message, you can select the following settings:
Play sound when I receive a chat message.
Show Floating notification when I receive a chat message.
Show offline contacts.
Show my status as Offline after I am inactive for XX minutes. Select the number of minutes from the drop-down menu.
48
Settings: General for Mac Only The General settings allow you to select Application, Content Sharing and Instant Message settings :
Mac
1. For Meeting Option, you can select the following settings:
Enter full screen mode automatically when viewing the shared screen. Whenever you or a meeting participant shares a screen, you screen will automatically go into full screen mode. You will need to access your computer display
settings.
Enter full screen mode automatically when starting video.
Fit to window automatically when viewing the shared screen.
Enable dual stream for dual monitor. If you have a "Dual monitor" setup at conference room, office or room, please make sure that you have your monitors/HDTV connected via HDMI cables (preferred) or VGA cables. Go to the Apple menu, choose System Preferences, go to the View menu, choose Displays, click the Arrangement tab, and enable Mirror Displays in the bottom left-corner.
Automatically copy Invitation URL to Clipboard after meeting starts. This makes the URL available for you to paste.
Confirm with me when I leave a meeting. This will allow you to confirm you are leaving and even assign another host.
2. For Instant Message, you can select the following settings:
Show offline contacts.
Play sound when I receive a chat message.
Show Floating notification when I receive a chat message.
Bounce application icon when I receive a chat message. Select either Continuously or Once.
Show my status as Offline after I am inactive for XX minutes. Select the number of minutes from the drop-down menu.
49
Settings: Feedback The Feedback setting allows you to type in feedback to Zoom. After typing your feedback, click Send Feedback.
PC
Mac
Settings: Recording The Recording setting lets you select where and when to save Zoom meeting recordings. 1. Click Change File Location to change the location where you want to store the Zoom meeting recordings. The Browse for Folder screen opens.
Browse and select an existing folder, or
Click Make New Folder to create a new folder to select.
PC
Mac
2. Click to Choose a location for recorded files when meeting ends. This option allows you to choose the location to save the meeting file each time you save a meeting. When this option is not selected, the recording is saved to a default location.
50
Settings: Account PC
The Account setting displays the current account you have for Zoom. If you want to change your subscription plan, click the Change Subscription Plan button. The Zoom website opens to the Plan Selection page.
Mac
Settings: Statistics The Statistics settings allows you to view statistics for your Zoom application. It is useful in troubleshooting issues you may be having with your Zoom conferences. The settings displayed include:
Overall statistics for CPU, Memory, Bandwidth, Network Type and Proxy setting.
Audio statistics for Frequency, Latency, Jitter, and Packet Loss.
Video statistics for Latency, Jitter, Packet Loss, Resolution, and Frame Per Second.
Screen Sharing statistics for Latency, Jitter, Packet Loss, Resolution and Frame Per Second.
PC
Mac
51
Statistics: Overall The Overall Statistics displayed include:
The speed of the Central Processing Unit (CPU) of your computer.
The number of CPU cores your computer contains.
The amount of Memory available on your computer.
The amount of CPU and Memory used by the Zoom application and by your computer overall.
The Bandwidth shows the send and receive rate you are experiencing during the call. Higher bandwidth numbers usually indicate a stronger connection.
The Network Type identifies if you are using a WiFi, LAN or other network.
PC
Mac
Proxy identifies your network’s proxy settings.
Statistics: Audio The Audio statistics show the following information for both Send and Receive:
Frequency — A frequency is the sampling frequency which is the number of samples per second in a sound. Usual values for sampling frequency is 44100 Hz (CD quality) or 22050 Hz (speech). The higher the frequency the better the audio quality.
Latency — The delay between packet being sent and received. For example the time between you speaking and the other user receiving the audio on their end.
Jitter — The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes.
Packet Loss — The total amount of data that fails to reach the final destination.
PC
Mac 52
Statistics: Video The Video statistics show the following information for both Send and Receive: PC
Latency — The delay between packet being sent and received. For example the time between you speaking and the other user receiving the audio on their end.
Jitter — The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes.
Packet Loss — The total amount of data that fails to reach the final destination.
Resolution — The number of pixels in each dimension that can be displayed. Higher usually means higher quality.
Frames Per Second —Frequency (rate) at which an imaging device displays consecutive images called frames. Mac
Statistics: Screen Sharing The Screen Sharing statistics show the following information for Send (when sharing a screen with others) and Receive (when viewing another shared screen):
PC
Note: Depending on whether on your sharing your screen or viewing a shared screen, either the Send or Receive will be blank.
Latency — The delay between packet being sent and received. For example the time between you speaking and the other user receiving the audio on their end.
Jitter — The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes.
Packet Loss — The total amount of data that fails to reach the final destination.
Resolution — The number of pixels in each dimension that can be displayed. Higher usually means higher quality.
Frames Per Second —Frequency (rate) at which an imaging device displays consecutive images called frames.
Mac
53
Statistics: Warnings The statistic pages provide two types of warnings: 1. Red indicates that there most likely will be quality issues, as seen in the packet loss of audio seen here. 2. Orange indicates that there may be some quality issues as shown here with packet loss in audio.
ď‚Œ
ď‚?
54
Statistics: Warnings (continued) 3. The statistic page displays a red ! exclamation point indicating there is an issue with a tab you currently are not on
ď‚Ž
55
Meeting Options Once you have started or joined a meeting, you can perform the following actions from the menu bar located at the bottom of the meeting window (move your mouse to toggle): You can: 1. Mute and Unmute your audio and select Audio options. 2. Access the Microphone and Speaker options by clicking the up arrow next to Mute. This allows you to change your computer’s microphone and speaker choices. You can also access the Audio Settings. See Meeting Options: Audio Options.
3. Stop and Start the video portion of the meeting. 4. Access the Video options by clicking the up arrow next to Video. This allows you to change your computer’s video input. You can also access the Video Settings. See Settings: Video.
5. Invite more people to join by email, instant messaging or a Room System. 6. Manage Participants, including mute/unmute, lock screen share so only the host can screen share, play enter/exit chime for participants, and lock the meeting.
7. Share Screen lets you share your screen with meeting participants. 8. Chat lets you start a private or group chat. 9. Record lets you start recording the video and audio of the meeting. If you are already recording, you can stop recording by clicking the Stop Recording button in the upper left hand corner of the screen. 10. End Meeting lets you end or leave the meeting. 11. Click Enter Full Screen in the upper right hand corner to use full screen mode.
56
Meeting Options: Audio Options — Mute or Unmute Audio Click the microphone icon to mute or unmute your meeting audio.
Unmuted
Muted
Meeting Options: Audio Options — Computer Audio Tab When you click Audio Options you can access the following options by clicking either the Join by Phone or Computer Audio tabs. When you click the Computer Audio tab, you can: 1. Leave Audio or Join Audio in the meeting you are attending.
2. Click Test Mic & Speaker to test the your computer speaker(s) or microphone and adjust the volume. 3. If you have a Zoom Pro account, there will be a third tab for the Call Me feature, see Meeting Options: Audio Options — Call Me.
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Meeting Options: Audio Options — Call Me If you have subscribed to the Call Me feature, Call Me will be listed as one of the Computer Audio tabs. To use this option: 1. During a meeting, click the up arrow next to Mute and click Audio Options. 2. Select the Call Me tab to enter your phone device's number. Select your country code from the drop-down menu. 3. Enter the phone number. 4. Click Call Me.
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Meeting Options: Audio Options — Join by Phone Tab When you click Audio Options you can access the following audio options by clicking either the Join by Phone or Computer Audio tabs. When you click the Join by Phone tab, you can: 1. Select the flag drop-down to find your country.
2. Dial the number listed for your country.
3. Enter the meeting ID as seen on the screen when you receive the prompt on your phone.
4. Enter the participant ID as seen on the screen when you receive the prompt on your phone. Note: If you decided to Join via telephone after Joining via computer, please select Audio Options and Leave Computer Audio. Then enter #Participant ID#. Otherwise you may hear audio feedback or echo in the meeting. 5. If you have a Zoom Pro account, there will be a third tab for the Call Me feature, see Meeting Options: Audio Options — Call Me.
Meeting Options: Video 1. Click the Video camera icon to turn on or off video for a meeting.
Video On
Video Off
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Meeting Options: Invite Invite lets you invite people to a meeting. 1. Click Invite. The Invite people to join meeting screen opens.
2. Click Invite by Email to invite people to a meeting using Outlook, Gmail or Yahoo Mail. Click to Copy URL or Copy Invitation to include in the email.
3. Click Invite by IM to invite people using instant messaging. Type in the person’s name and select the person. Click to Copy URL or Copy Invitation to include in the email. Click Invite to send the invitation. 4. Click Invite by a Room System. Select Dial In to an H.323 /SIP Room System using a Meeting ID or a Pairing Code to invite people to a meeting. 5. Click Invite by a Room System. Select Call Out to use an H.323/SIP room system to invite people to a meeting. Enter an IP address or E.164 number. Select H.323. or SIP and then click Call.
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Meeting Options: Manage Participants When you click Manage Participants, the Participants screen appears. On this screen, you can: 1. Mute All meeting participants.
2. Unmute All meeting participants. 3. By selecting Lock Screen Share, all participants in a meeting will not be able to share a screen. The host will still be able to share a screen. Select Unlock Screen Share to allow all participants to share a screen. 4. Click More to select the following:
Mute on Entry will mute audio when participant join the meeting.
Play Enter/Exit Chime will play a chime whenever a person enters or exits a meeting.
Lock Meeting will not allow any new participants to join the meeting.
5. Scroll over a meeting participant’s name to Mute or Unmute the participant. 6. Scroll over a meeting participant’s name to Rename the screen name of the participant. Click Rename, type in the new name and click OK.
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Meeting Options: Share Screen 1. When you click Share Screen, a screen opens where you can select the window or application that you want to share.
2. Select, if needed, one of the following options:
Share computer sound when screen sharing
Optimize for full screen video clip
3. Click Share Screen.
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Meeting Options: Chat 1. Click Chat to send a group chat to a selected Group.
2. Select a Group from the left side of the screen. 3. Type in a message and press Enter. The message is sent to all members in the selected Group. 4. If you want to keep the chat, click Save Chat. The message is saved in the meeting folder on your computer. 5. To view the chat, click Show in Folder or browse to the folder.
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Meeting Options: Record To record or stop recording a meeting audio and video (if selected), do the following:
1. Click Record to begin recording. Zoom will record the meeting’s audio and video (if selected). 2. Click Stop Recording to end all audio and video recording of the meeting. The recording will not be saved until you end the meeting.
Meeting Options: End Meeting To end a meeting:
1. Click End Meeting. The End Meeting and Leave Meeting screen appears. 2. Click the I’d like to give feedback to Zoom if you want to provide feedback on the conference call you just hosted or attended. 3. Select End Meeting for All to end a meeting for which you are a host. 4. Click Leave Meeting if you want to leave a meeting you joined. 5. Click Cancel if you decide you do not want to end or leave the meeting.
Meeting Options: Full Screen 1. If you want to view the meeting in full screen, click Enter Full Screen in the upper right corner of the Zoom meeting.
2. To exit full screen mode, click Exit Full Screen and your meeting window returns to its original size. 64
ZOOM FREQUENTLY ASKED QUESTIONS FOR UNIVERSITY OF CALIFORNIA, OFFICE OF THE PRESIDENT USERS TABLE OF CONTENTS WHAT IS THE URL FOR ZOOM? HOW DO I CREATE A ZOOM ACCOUNT? HOW DO I SIGN IN TO ZOOM? HOW DO I INSTALL ZOOM? HOW DO I START AN INSTANT MEETING? HOW DO I SCHEDULE A MEETING IN THE FUTURE? WHAT IS THE DIAL-IN NUMBER FOR ZOOM? HOW DO I JOIN A MEETING? HOW DO I SHARE MY SCREEN? WHERE CAN I GET ZOOM TRAINING? WHAT DOES ZOOM COST? HOW DO I GET THE ZOOM ADD-IN FOR MICROSOFT OUTLOOK? MY VIDEO/CAMERA IS NOT WORKING I AM HAVING AUDIO ISSUES. WHAT DO I DO? CAN ZOOM BE USED FOR BASIC AUDIO-ONLY DIAL-IN MEETINGS? WHEN SHOULD I USE CLOUD RECORDING VS. LOCAL RECORDING? HOW LONG ARE CLOUD RECORDINGS STORED? WHEN DOES A MEETING ID EXPIRE? DOES ZOOM WORK FROM CLOUD COMPUTING? WHEN ARE ZOOM ACCOUNTS DELETED? CAN I ASSIGN MY ZOOM SCHEDULE PRIVILEGES TO SOMEONE ELSE? CAN I SPECIFY SOMEONE ELSE AS A HOST FOR MY ZOOM MEETING?
1 1 1 1 1 1 2 2 2 2 2 2 3 3 3 3 4 4 4 4 4 4
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WHAT IS THE URL FOR ZOOM? UCOP has a custom URL for Zoom. It is known as the UCOP Zoom Landing Page. It is ucop.zoom.us.
HOW DO I CREATE A ZOOM ACCOUNT? For UCOP employees or those with UCOP AD login credentials simply go to the ucop.zoom.us landing page and click on the Create account link or button then login using your UCOP User name and password (your standard UCOP ID). Your Zoom account will instantly be created and you will be taken to the profile page of your Zoom account webpage. You can return to your Zoom account webpage at any time in the future by returning to the ucop.zoom.us landing page and clicking on the Sign-in link or button or just go directly to ucop.zoom.us/signin.
HOW DO I SIGN IN TO ZOOM? Go to ucop.zoom.us. Click the sign-in link or the Sign-in button and login using your UCOP User name and password (your standard UCOP ID). Or from the Zoom Desktop Client click Sign In then click Sign In with SSO then enter UCOP as your company domain then login using your UCOP User name and password.
HOW DO I INSTALL ZOOM? The first time you start or join a Zoom meeting from your browser the Zoom Client will automatically install. If you want to install it beforehand just visit zoom.us/download and click on the download button for the Zoom Client for Meetings.
HOW DO I START AN INSTANT MEETING? Go to ucop.zoom.us. Click the Host a Zoom Instant Meeting link on the left side of the screen under “Resources.” Or from your Zoom desktop client click the Start with/without Video button. Or from your Zoom account page click on the HOST A MEETING link at the top-right of the page. Or go to ucop.zoom.us/start.
HOW DO I SCHEDULE A MEETING IN THE FUTURE? In most cases your Zoom meetings are probably going to use your Zoom Personal Meeting Room which is always available 24/7. You would typically schedule these meetings through an Outlook invitation to specify and advise your participants of the date/time they would be expected to attend. Even when you create an additional meeting in Zoom with a specific schedule; that meeting is actually available for use at any time – the only purpose to specifying a meeting schedule in Zoom is so Zoom can include those schedule details in the invitation text it creates for you to include in your Outlook invitation. Since your Outlook invitation already includes the date and time for the meeting you probably don’t need Zoom to reiterate them. There is an excellent video on scheduling meetings on the Zoom Support web site at https://support.zoom.us/hc/en-us/articles/201362413-How-Do-ISchedule-Meetings-
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WHAT IS THE DIAL-IN NUMBER FOR ZOOM? The US West-Coast dial-in toll number for Zoom is 408-638-0968. The US East-Coast dial-in toll number for Zoom is 646-558-8656. The dial-in toll numbers from over 70 countries can be found at zoom.us/zoomconference. You can define the default dial-in toll number for your standard Zoom meetings under the Global Dial-in Numbers section of your Meeting Settings. You can separately define the default dial-in toll number for your PAC meetings, if used, under the Global Dial-in Numbers field of your Personal Audio Conference section. If placing a dial-in call to a Zoom meeting from a UCOP office desk phone or Jabber softphone you can simply dial *4 which is a short-cut that has been programmed in the UCOP Oakland offices phone system for your convenience.
HOW DO I JOIN A MEETING? When joining a Zoom meeting by computer (to use web or video conferencing or computer audio) you can click on the link the host provides in the meeting invitation. You could alternately join from your Zoom desktop client, your Zoom account page, the ucop.zoom.us landing page, the Zoom mobile app or at ucop.zoom.us/join by simply clicking on the Join link/button and entering the meeting ID. If you are participating by audio ONLY via a dial-in phone call then you would enter the meeting ID on the telephone dial pad instead. There is an excellent video on joining meetings at the Zoom Support Web Site at https://support.zoom.us/hc/en-us/articles/201362193-How-DoI-Join-A-Meeting-
HOW DO I SHARE MY SCREEN? Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. Click on the Share Screen icon near the middle of the toolbar then select the screen you wish to share and click on the Share Screen button. Depending on how the host has configured the sharing options for the meeting, it may be that only one person can share at a time or that only the host can share. There is an excellent video on screen-sharing on the Zoom Support web site at https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-Screen-
WHERE CAN I GET ZOOM TRAINING? There are many excellent training videos, live webinars, guides, keyword search, chat and telephone support options available on the Zoom Support Center that should address most questions you may have. A good place for a beginner to find basic information is on the Getting Started On PC And Mac webpage. If you need additional assistance, contact the Service Desk at ServiceDesk@ucop.edu or 510-987-0457 or the Service Hub.
WHAT DOES ZOOM COST? The agreement between Zoom and the University of California provides an individual education license for each basic 50-participant user account subscription at the initial cost of $9.99 per year with additional reductions should certain subscription targets be achieved. The agreement also provides discounts for various add-on items such as larger meeting capacities, webinars, toll-free use and additional recording storage capacity.
HOW DO I GET THE ZOOM ADD-IN FOR MICROSOFT OUTLOOK? Before downloading and installing the Zoom Plug-in for Microsoft Outlook you must request temporary admin rights for your machine from the Service Desk via the Service Hub or by email at ServiceDesk@ucop.edu or by phone at 510-987-0457. Then just visit zoom.us/download and click on the download button for the Zoom Plug-in for Microsoft Outlook.
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MY VIDEO/CAMERA IS NOT WORKING Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. Click on the camera icon near the left end of the toolbar to start your video if it is off. Select the arrow next to the camera icon to assure you have selected the correct camera. Make sure your camera does not have a lens cover blocking the lens. Remember not all Zoom meetings are scheduled as video meetings. If your meeting is a video meeting, but your video is not working, you can also find troubleshooting tips on the Zoom support web site at https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working. If you continue to have problems, contact the Service Desk at ServiceDesk@ucop.edu or 510-987-0457 or the Service Hub.
I AM HAVING AUDIO ISSUES. WHAT DO I DO? Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. Click on the headphone or microphone icon on the far left of the toolbar. If using dial-in (phone Call) audio click the Phone Call tab and assure you are dialing the phone number given and are entering the correct meeting ID from your phone line. If using computer audio click the Computer Audio tab and click the Test Computer Mic & Speakers link then verify you have selected the correct Speaker and Microphone for your audio. Use the Test Speaker and Test Mic buttons to verify you selections are working, check the Automatically adjust microphone box. Exit the Test Computer Audio window and click on the Join Audio Conference by Computer button. Remember that sometimes when you can’t hear or be heard it could be the other party that has a problem. If you continue to have audio issues, contact the Service Desk at ServiceDesk@ucop.edu or 510-987-0457 or the Service Hub.
CAN ZOOM BE USED FOR BASIC AUDIO-ONLY DIAL-IN MEETINGS? Yes. There are a couple different ways to use Zoom for simple basic audio conference calling. One way is to set-up a standard Zoom meeting as “hostless” by enabling the Join before host option in the meeting definition and also assuring that the Both option is selected for audio. This will allow everyone to join this Zoom meeting as a participant using either dial-in phone or computer audio – without a host needing to first start the meeting online. This method has the advantage of also being available to include web/screen or video sharing, if you wish, and for the host to subsequently join online to access host controls. The second way is using PAC (Personal Audio Conference) which is an optional feature available in every Zoom account. Once you enable your optional PAC feature it provides you with two dedicated Meeting IDs you can use for simple audio-only, dial-in only, meet-me style audio conference meetings. No Computer Audio, No web sharing, No video conferencing – just basic dial-in audio-only conferencing. Enable your PAC feature from your Zoom account webpage under the Personal Audio Conference section by clicking on the “Enable personal audio conference” link. For more information on hosting a PAC meeting see the article on the Zoom Support website: https://support.zoom.us/hc/en-us/articles/205172455Hosting-a-Personal-Audio-Conference-meeting
WHEN SHOULD I USE CLOUD RECORDING VS. LOCAL RECORDING? If you record a Zoom meeting you should almost always select the Record on this Computer option to store the recording on your local computer or network drive. Local recording is the most cost effective choice and affords you the most flexibility with what you do next. For example you could keep the local recording on your computer for your own reference, you could archive the recording to a box account or SharePoint site, you could post the recording to a streaming server of your choice. The only time you may want to consider selecting the Record to the Cloud option to store the recording on the Zoom cloud is if you want to temporarily (60-days) make it available to others to download or stream directly from the Zoom cloud. Recording storage on the Zoom cloud is limited to 1TB total space for ALL UCOP Zoom users to share and once capacity is reached further cloud recordings are not possible. Cloud recordings are automatically deleted after 60-days. Further information about Local Recording can be found at: support.zoom.us/hc/en-us/articles/201362473-Local-Recording 68
HOW LONG ARE CLOUD RECORDINGS STORED? Cloud recordings are stored for 60-days on the Zoom cloud before being automatically deleted.
WHEN DOES A MEETING ID EXPIRE? Your PMI (Personal Meeting ID) never expires. Randomly generated instant meeting IDs (those NOT utilizing your PMI) expire when the instant meeting ends. A non-recurring meeting ID will expire 30 days after the meeting is scheduled or started. Be sure not to start a non-recurring meeting more than 30-days prior to when scheduled or the meeting ID will expire before the meeting occurs. A recurring meeting ID will expire 365 days after the meeting is started on the last occurrence.
DOES ZOOM WORK FROM CLOUD COMPUTING? Zoom is not available as a Cloud App. If you are using cloud desktop on a desktop or laptop machine you would minimize your cloud desktop and access Zoom from your local desktop. If you are using cloud desktop on a thinclient you can access Zoom, but be sure you have the option set to recognize the USB devices (speaker, mic, webcam) you may wish to use for a Zoom meeting. This done by clicking the Cloud Desktop toolbar at the top of your thin-client screen. Click on Preferences then click on Connections. In the section microphones and webcams, ensure connect automatically is enabled. Log out of your Cloud Desktop and log back in.
WHEN ARE ZOOM ACCOUNTS DELETED? Zoom accounts are deleted after a 6-month period of inactivity has been noted or when an off-boarding notice or customer request is received by the Service Desk or Telecommunications Services group indicating that either a separation has occurred or that a Zoom account is no longer needed.
CAN I ASSIGN MY ZOOM SCHEDULE PRIVILEGES TO SOMEONE ELSE? Yes. You can assign your Zoom schedule privilege to one or more people of your choosing provided they also have a UCOP Zoom account. Note that the Zoom scheduling privilege is for creating meetings in Zoom and not for creating Outlook meeting invitations to Zoom meetings which is a separate delegation done in Outlook. To assign your Zoom scheduling privileges go to the Schedule Privilege section of your Meeting Settings and click the Add link then enter the email address of one or more people.
CAN I SPECIFY SOMEONE ELSE AS A HOST FOR MY ZOOM MEETING? Yes. You can specify in advance an alternative host for your Zoom meeting provided they also have a UCOP Zoom account or during a meeting you can make any participant a host. You can not specify an alternative host for your Personal Audio Conference Meetings. To specify in advance an alternative host for one of your Zoom meetings you may either schedule a new meeting or edit an existing meeting from the Meetings section of your Zoom account webpage and click the Advanced Options link in the meeting definition then enter the email address of one or more people to be an alternative host. During a meeting you may make another participant a host by either right-clicking on their video pane and selecting Make Host or selecting Manage Participants from the meeting toolbar then selecting the More button beside the participant you wish to make host and then selecting the Make Host option.
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What’s the Point of Sharing? Learn How SharePoint Can Streamline Work UCOP’s SharePoint Portal
Presenter: Hank Moreira ira SharePoint Business Analyst alyst
In a Nutshell
SharePoint provides business collaboration tools that overcome the issues inherent with collaborating via email attachments on content residing on desktops and file shares.
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What is SharePoint? Web-based Microsoft application that provides: • Team collaboration sites and tools • Robust document management • Secured access to content • Integration with Microsoft Office • Business Intelligence capabilities • Workflows & custom application development
UCOP’s SharePoint Widely Used & Easily Accessible 50 Site Collections containing 2,200 sites 850,000 files & 300 GB of data All UCOP employees & 4,500 Campus users Available to all UCOP and UC employees with commonly used IDs and passwords • Accessible from any Internet-connected device; 24x7x365 • • • •
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Broad Range of UCOP Uses • • • • • •
Department & Team Collaboration Sites Project Management – IT PMO & UCPath UCOP HR On-Boarding and Off-Boarding General Counsel Content Management Compliance Policy Administration System BRC Signature Authority Transformation
SharePoint Support • • • • • •
Dedicated team in UCOP’s ITS department IT Service Hub for requests and incidents Help Center on the SharePoint Portal Free training offered to UCOP employees Free consultation offered to site owners Customization and development - chargeable 72
Getting Started • • • • • •
Carefully consider how you want to use it Do you have the time to learn and manage it? Get management support Does your department already have a site? Use the SharePoint Help Center & Sandbox Complete the site request form
SharePoint Demo • • • •
Document Management Calendar and Outlook integration Tasks management Email Alerts
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Contact Us UCOP SharePoint Homepage: https://sp2010.ucop.edu Contact Emails: hank.moreira@ucop.edu or sharepoint@ucop.edu
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TO: ALL UCOP STAFF FROM: ITS NOTICE: Box, Online File Storage and Sharing Service Attention UCOP Staff We are excited to announce that Box is here! New online file storage and sharing service Box is an additional productivity tool to use if you wish – it does not replace any existing tools and/or services. What is Box? Box is an online application that stores files and folders in the cloud. The benefits of using it include: Documents can be accessed from any location with internet access by using a web browser, Box sync or the Box mobile app. Box lets you easily share documents and folders with colleagues both within and outside UC. You can email links and password-protect your documents. Multiple users can edit the same document at the same time (a feature that is not available on your shared drive, myCloud or local (C) drive). Why Box? Box is easy-to-use and facilitates collaboration with colleagues. How will I access Box? The URL for accessing Box is https://ucop.box.com. If for some reason you do not have a Box account or have trouble accessing it, contact the Service Desk. To log in to Box:
1. Open a web browser and go to https://ucop.box.com/
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2. Click “Continue” to indicate you are a UCOP employee 3. You may be asked to sign in with your Active Directory username and password. If you are
currently logged into another application in your web browser, such as SharePoint, you may not have to log in again
4. Click the “Login” button How will I learn how to use Box? Box is very intuitive and easy-to-use! Most people use it without any formal training. Box provides you with a Getting Started folder that contains both a quick reference guide as well as a detailed user guide with step-by-step instructions (including screenshots) and a searchable topic index. These resources will remain in Box so that you can use them any time you wish. The Getting Started folder also has links to Box University, which provides free webinars/videos for specific topics.
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Questions? If you have questions about this service, please contact Mark Cruz at Mark.Cruz@ucop.edu or 9870006. Key UCOP Box Implementation Guidelines to Follow Do not place Electronic Protected Health Information (ePHI) in any form in Box. Our present agreement with Box precludes storing any ePHI. Any files with records containing sensitive information such as personally identifying information should be encrypted BEFORE placing those files in Box. Follow the UC Box
Data Use Guidance (http://www.ucop.edu/cloud-services-contracts/contractsguidance/box.html) and consult with the appropriate roles to determine the threshold for encryption. Materials found in Box may be official business records. Users should be aware of the following: (a) The records may be subject to disclosure under the California Public
Records Act. (b) The records are bound by the UC Records Retention Schedule and materials that are no longer necessary, or whose retention period has expired, must be deleted. (c) Any records that have been placed under a records hold must NOT be deleted until the hold has been lifted. (d) Records with permanent retention periods should be submitted to the UCOP Central Records Collection. Protect your UCOP electronic credentials: do not use your ucop.edu email address or password as an identifier for any personal accounts. Box Guidance at UCOP: http://www.ucop.edu/cloud-services-contracts/contracts-
guidance/box.html UCOP User Agreement: http://www.ucop.edu/information-technology-
services/services/user-agreement/index.html UCOP Electronic Security Policy: http://www.ucop.edu/information-technologyservices/policies/ucop-it-policies-and-guidelines/ucop-electronic-information-securitypolicy.html
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Setting up Office 365 email on your iPhone or iPad Requires the following information: x x x x
Email Address: For Example, john.smith@ucop.edu. Username: emailLogin(ADlogin)@ucop.edu For example, jsmith@ucop.edu Password: e-mail password Exchange Server Address: outlook.office365.com
REMOVE THE OLD UCOP MAIL ACCOUNT
1. From the Home screen, touch Settings.
2. 3.
Choose Mail, Contacts, Calendars Æ Exchange Click “Delete Account” and then confirm by clicking “Delete from My iPhone” or “Delete from My iPad”.
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Setting up Office 365 (Exchange) Email on iOS (iPhone and iPad)
August 12, 2015
ADD THE NEW UCOP OFFICE 365 ACCOUNT 1.
From the Home screen, touch Settings.
2. 3.
Select Mail, Contacts, Calendars Æ Add Account. Select “Exchange”
4.
Enter the Email address and Password, and an optional description. (Example: john.smith@ucop.edu). Note: the “@ucop.edu” portion of the email address is required. The optional description is useful if there is more than one email account on the device
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Setting up Office 365 (Exchange) Email on iOS (iPhone and iPad)
August 12, 2015 5.
After it is filled out, the screen will look similar to the following:
6.
Click “Next”. The email entered on the previous screen will be filled in automatically and several new fields will appear. Fill in the following information:
7.
x x x x x
Server: outlook.office365.com. Domain: AD Username: your username@ucop.edu (Example: jsmith@ucop.edu). Note that the “@ucop.edu” portion of the username is required. Password: your password Description: optional description (the default is “Exchange)
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Setting up Office 365 (Exchange) Email on iOS (iPhone and iPad)
August 12, 2015 8.
The screen should look something like the following once it is filled out:
9. Click “Next� 10. Email and calendar will update. This may take several minutes depending on internet connection speed and how many mail and calendar items need to be updated. Please be patient.
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Setting up Office 365 email on an Android phone, such as a Samsung Requires the following information: • • • •
Email Address: For Example, jason.smith@ucop.edu. Username: emaillogin(ADlogin)@ucop.edu. For example, jsmith@ucop.edu Password: the Active Directory password (the same password as before Office 365). Exchange Server Address: outlook.office365.com
REMOVE THE OLD UCOP MAIL ACCOUNT 1. 2.
From the Home screen, touch Menu” (in the bottom left corner) Settings Accounts > ® Microsoft Exchange Click on the email account, such as john.smith@ucop.edu, and then click “Remove Account”.
ADD THE NEW UCOP OFFICE 365 ACCOUNT 1. 2.
3. 4.
From the Home screen, touch Menu (bottom left corner) ® Microsoft Exchange ActiveSync. Enter an Email address and Password “
> Settings
>Accounts > Add account >
Touch Manual Setup to enter the additional information. Enter the following information: User Name: “EmailLogin(ADLogin)@ucop.edu For example, panderso@ucop.edu.
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Setting up Office 365 (Exchange) Email on Android
Password: the Active Directory password (i.e. the same password used to log in to all UCOP systems) Exchange Server: outlook.office365.com
5. 6.
Click “Next.” The following warning may appear. If so, click “Continue”
7.
A message will appear that says “Checking incoming server settings… Please wait. This may take a few minutes.” This process will take some time. Please allow at least 10 minutes for it to complete, although it may take less.
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Setting up Office 365 (Exchange) Email on Android
8.
If a question about Remote Security Administration appears, click “OK”.
9.
A screen to change “Account options” appears. This screen contains many items. Scroll to the bottom and click “Next.”
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Setting up Office 365 (Exchange) Email on Android
10. A popup will appear asking to Activate device administrator.” Click “Activate.”
11. Enter a name for the account to help distinguish it from other email accounts on the device, then touch “Done/Next”. 12. Wait while email and calendar update. This may take several minutes depending, depending on internet connection speed and how many mail and calendar items need to be imported. Please be patient.
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Anytime/Anywhere Access UCOP Information Technology Services
How to Access MyCloud Computing Using a Web Browser Cloud computing can be accessed from a web browser, whether from a UCOP computer or a personal device. Most current web browsers with HTML5 capabilities (Internet Explorer, Firefox, Chrome) are compatible with cloud computing.
1.
Open a web browser.
Type in the URL https://mycloud.ucop.edu Note: If you want to bookmark the URL, make sure the link is https://mycloud.ucop.edu.
2.
This is the login screen from the UCOP network.
This is the login screen from outside the UCOP network.
3.
Enter your UCOP user name and password.
Click the Log On button
4.
Select Apps or Desktops at the bottom of the page.
Apps – Choose Apps to go to the cloud computing app store Desktops – Choose Desktops to go to the cloud desktop
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5.
To view the cloud computing app store, click the Apps button and then click the + button.
6.
Click All Apps and choose the applications you want to add.
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UCPath Time Reporting System (TRS) https://uctrs.it.ucla.edu/
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2017 Biweekly Payroll Calendar Date =Payday
= Pay Period Ends
Legend:
= Vacation and sick Leave Accrual Dates
January
February
S
M
T
W
T
F
S
1 8 15 22 29
2 9 16 23 30
3 10 17 24 31
4 11 18 25
5 12 19 26
6 13 20 27
7 14 21 28
S
M
T
T
F
S
S
M
T
March
W
T
F
S
1 8 15 22
2 9 16 23
3 10 17 24
4 11 18 25
5 12 19 26
6 13 20 27
7 14 21 28
S
M
T
W
T
F
S
7 14 21
1 8 15 22
2 9 16 23
3 10 17 24
4 11 18 25
5 12 19 26
6 13 20 27
31
April W
= Deduction Holiday
S
M
T
W
T
F
S
1 8 15 22 29
2 9 16 23 30
3 10 17 24 31
4 11 18 25
5 12 19 26
6 13 20 27
7 14 21 28
S
M
T
May
June
2 9 16
3 10 17
4 11 18
5 12 19
6 13 20
7 14 21
1 8 15 22
23
24
25
26
27
28
29
28
29
30
M
T
T
F
S
S
M
T
W
T
F
S
6 13 20 27
7 14 21 28
1 8 15 22 29
6 13 20 27
7 14 21 28
1 8 15 22 29
2 9 16 23 30
3 10 17 24 31
4 11 18 25
5 12 19 26
S
M
T
W
T
F
S
7 14 21 28
1 8 15 22 29
2 9 16 23 30
3 10 17 24
4 11 18 25
W
T
F
S
2 9 16 23
3 10 17 24
30
4 11 18
5 12 19
6 13 20
7 14 21
1 8 15 22
25
26
27
28
29
S
M
T
30
July S
W
5 12 19 26
August
2 9 16 23 30
3 10 17 24 31
4 11 18 25
S
M
T
W
T
F
S
1 8 15 22 29
2 9 16 23 30
3 10 17 24 31
4 11 18 25
5 12 19 26
6 13 20 27
7 14 21 28
October
September 3 10 17 24
4 11 18 25
5 12 19 26
S
M
T
November 5 12 19 26
6 13 20 27
W
6 13 20 27
T
F
S
7 14 21 28
1 8 15 22 29
2 9 16 23 30
December 3 10 17 24
4 11 18 25
5 12 19 26
W
6 13 20 27
T
F
S
7 14 21 28
1 8 15 22 29
2 9 16 23 30
31 *PDF pay statements will be available 1 day prior to the pay date. Observed Holidays Memorial Day Monday, May 29, 2017
Thanksgiving Holiday Thursday, November 23, 2017 Friday, November 24, 2017
Martin Luther King, Jr. Day Monday, January 16, 2017
Independence Tuesday, July 4, 2017 Day
Winter Holiday Monday, December 25, 2017 Tuesday, December, 26, 2017
President's Day Monday, February 20, 2017
Labor Day Monday, September 4, 2017
New Year Holiday Monday, January 2, 2017
Cesar Chavez Holiday Friday, March 31, 2017
Veteran's Day Friday, November 10, 2017
New Year's Eve Holiday Friday, December 29, 2017 Winter Closure dates pending approval
UCPath Center Contact Information Email ucpath@universityofcalifornia.edu
Phone & Fax Phone: 855‐982‐7284 Fax: 951‐697‐6839
Business Hours Monday‐Friday: 8am ‐ 5pm
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2017 Monthly Payroll Calendar Legend:
Date
= Payday
= Vacation and sick Leave Accrual Dates
January
February
S
M
T
W
T
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July W
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April W
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2 9 16 23 30
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3 10 17 24
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6 13 20 27
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December
*PDF pay statements will be available 1 day prior to the pay date. Observed Holidays New Year Holiday Monday, January 2, 2017
Memorial Day Monday, May 29, 2017
Martin Luther King, Jr. Day Monday, January 16, 2017
Independence Tuesday, July 4, 2017 Day
President's Day Monday, February 20, 2017
Labor Day Monday, September 4, 2017
Cesar Chavez Holiday Friday, March 31, 2017
Veteran's Day Friday, November 10, 2017
Thanksgiving Holiday Thursday, November 23, 2017 Friday, November 24, 2017 Winter Holiday Monday, December 25, 2017 Tuesday, December, 26, 2017 New Year's Eve Holiday Friday, December 29, 2017 Winter Closure dates pending approval
UCPath Center Contact Information Email ucpath@universityofcalifornia.edu
Phone & Fax Phone: 855‐982‐7284 Fax: 951‐697‐6839
Business Hours Monday‐Friday: 8am ‐ 5pm
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UCPath Website Overview
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
You will use UCPath for many pay and HR-related activities currently done through At Your Service Online (AYSO) or via paper form, such as: • updating your personal information • choosing direct deposit options • viewing pay stubs and vacation/sick leave balances
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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UCPath lives at: ucpath.universityofcalifornia.edu
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
The left side of the UCPath website provides access to self-service tasks and FAQs.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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The right side provides links to frequently used tools and sites.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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The center section provides access to forms in various categories.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Employee Self-Service
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
UCPath allows employees to perform a range of self-service tasks, which appear on the left side of the website.
Note: Self-service options are based on your user profile and level of security access. For this reason you may not be able to open all tasks or forms on the site.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Use the Personal Information category to review and update: • Name, address, and more using Personal Information Summary • Disclosures • Education, licenses, and more using My Current Profile • Patent Amendment • Veteran status • Disability status • Outside professional activities UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Use the Benefits category to: • Enroll in benefits • Review your benefits • Review dependent coverage • Enter life events/benefits changes • Designate beneficiaries
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Use the Income and Taxes category to: • View paycheck • Update direct deposit • Update withholdings • View W-2/W-2c history • Submit W-2 reissue request • Enroll to receive online W-2 • View pay record
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Use the Retirement and Savings category to: • Access the retirement savings website • Update UC retirement plan choices
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Use the Leave Balances category to review vacation/sick leave balances.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
FAQs + Getting Help
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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The FAQ: How Do I section provides links to step-by-step instructions for frequent self-service tasks.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Each FAQ begins with an overview of the steps.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Subsequent pages provide screen shots and detailed step-by-step guidance.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Getting Help You can contact UCPath Center staff via the UCPath website or by phone for help with pay and benefit-related transactions. The Ask UCPath Center category enables you to submit and monitor online inquiries.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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To submit an inquiry, start by entering a subject and a short description.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Enter your name and specify the topic and category.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Enter the text shown in the CAPTCHA image and click the Verify Image button.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
To add documentation, click the Browse button.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Enter a short description of the supporting documentation here.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Then click the Submit button. An email confirmation is sent to you.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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You can monitor your inquiries using the Check Inquiry Status link. • From your list of inquiries, click any case number for details. • If necessary, you can add attachments or comments.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Forms + Quick Links
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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The Forms Library provides access to online forms. Categories include benefits, payroll, human resources, and more.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
The Quick Links section provides access to frequently used tools and sites, such as the payroll calendar, Time Reporting System, and more.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Manager Self-Service
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Managers can use the Manager Self Service section to review information about their direct reports and lowerlevel staff, if applicable. Note: As you review the self-service tasks, remember that your user security controls access to these tasks.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Use the View Employee Information link to review basic information about your direct reports, including: • Current position and job code • Addresses • Emergency contacts
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Use the View Compensation History link to review compensation actions for your direct reports.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Use the Current Team Profiles link to review details about your direct reports, such as education, licenses, and certifications.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Use the Team Historical Profiles link to review details for your direct reports and their direct reports, if applicable.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Use the Position Control Request link to request to fill new and existing positions.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
Here’s a short recap: • UCPath link ucpath.universityofcalifornia.edu • Both employees and managers will use UCPath for a wide range of self-service tasks. • You have access to a wealth of useful information and resources via the Forms Library and Quick Links. • If you need help: – FAQs provide step-by-step instructions for many tasks. – You can submit/monitor inquiries online or call the UCPath Center.
UCPATH.UNIVERSITYOFCALIFORNIA.EDU
UCPATH CENTER
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Business Resource Center (BRC) Services
This collection of tools and resources is intended to help employees orient themselves to the UCOP community and navigate their way through various procedures and services. Key contacts: Business Resource Center | http://www.ucop.edu/business-resource-center/index.html The Business Resource Center (BRC) handles general procurement, travel and business entertainment reimbursements, payroll and event planning. o
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Travel and Entertainment- Mark Lozano, Lead: brctravelandent@ucop.edu Express transactions, admin and systems; Pre-Trip Authorizations (PTA), Conference Registrations, T&E card transactions, UCOP Connexxus, UCOP travel manager Payroll- Ana Trejo, Lead: brcpayroll@ucop.edu TRS maintenance, on/off boarding, payroll actions, emergency loas, exprense transfers, special actions, relocations, honorairia, UC Path Purchase Orders & Payments- Brad Neiss, Lead: brcpurchaseandpay@ucop.edu BruinBuy transactions, admin, systems and workflow administrator, ergonomic orders, contracts and grants, Pcard transactions, Honoraria, Relocation costs Events Team- Barbar Heilmann, Supervisor: brcevents@ucop.edu Pre-event consulting, event production, on-site management, post-event follow through Audit, Policy, Compliance- Amy Vrizuela, Lead brcpolicycompliance@ucop.edu Travel audit, signature delegations, card administration, departmental secuirty administrator, distributed administrative computing security system (DACSS), performance measurement, monitoring reports, compliance reporting, accountability, policy issues and compliance, public record act requests, project/change management General Accounting- Amy Vrizuela, Lead brcaccounting@ucop.edu Cashier, CashNet, Recharges, Journals/NPEARs, accruals/deferrals, financial accounting reports and special projects, UCOP accounting, special reports, budget to actual variances, UC Path: Budget/fund commitment accouting, UCPath: Accouting
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IT Service Hub https://ucop.service-now.com/ | servicedesk@ucop.edu | (510) 987-0457 Employees report IT incidents, make requests, check status, and provide feedback via this portal. If there is an emergency, you should call (510) 987-0457 or even stop by the ServiceDesk bullpen at 7116 Franklin.
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UCOP Business Resource Center (BRC) Training Schedule 2017 BRC EXPRESS REIMBURSEMENT----------------------------------------------------------------A travel and entertainment Express reimbursement overview for travelers and proxies: register with
BRC SERVICENOW----------------------------------------------------------------------------------All about the new BRC electronic intake system in ServiceNow, its benefits, and how to use it: register with or
BRC GENERAL LEDGER 101-----------------------------------------------------------------------Learn how to access various UCLA financial ledgers and understand the information provided in financial reports: register with TRAINING ServiceNow
DATE Mar 15
LOCATION 10:00a-12:00p Franklin Building, Room 12129
Express Reimbursement
Mar 15
1:00p- 5:00p
Franklin Building, Room 7107 PC
General Ledger 101
Mar 29
2:00p- 4:00p
Franklin Building, Room 7107 PC
ServiceNow
Apr 6
2:00p- 4:00p
Franklin Building, Room 9204
Express Reimbursement
Apr 12
1:00p- 5:00p
Franklin Building, Room 7107 PC
General Ledger 101
Apr 20
Express Reimbursement
May 10
1:00p- 5:00p
Franklin Building, Room 7107 PC
General Ledger 101
May 17
2:00p- 4:00p
Franklin Building, Room 7107 PC
Express Reimbursement
Aug 16
1:00p- 5:00p
Franklin Building, Room 7107 PC
General Ledger 101
Aug 17
2:00p- 4:00p
Franklin Building, Room 7107 PC
Express Reimbursement
Sep 13
1:00p- 5:00p
Franklin Building, Room 7107 PC
General Ledger 101
Sep 20
9:30a-11:30a
Franklin Building, Room 7107 PC
Express Reimbursement
Oct 10
1:00p- 5:00p
Franklin Building, Room 7107 PC
General Ledger 101
Oct 18
2:00p- 4:00p
Franklin Building, Room 7107 PC
General Ledger 101
Nov 15
Express Reimbursement
Nov 15
10:00a-12:00p Franklin Building, Room 7107 PC
10:00a-12:00p Franklin Building, Room 7107 PC 1:00p- 5:00p
Franklin Building, Room 7107 PC
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travel reimbursement Quick Tips
be timely
Submit as soon as possible (no later than 45 days) after travel is complete.
be complete (Omitting fields will cause delays.)
1 Include the reason for your trip, travel dates and all details so we know you’ve captured all reimbursable expenses. 2 List all expenses, even if paid by UC. 3 Spell out all words (do not use acronyms). 4 Receipts must include proof of payment.
be frugal
1 Expenses for others are not reimbursable. 2 Select the most economical mode of transportation.
be aware
Adding personal travel requires more documentation, including department preapproval and showing a comparable airfare for UC travel obtained at the moment of booking.
be informed
For assistance with international travel, interpretation of travel policy (BFB G-28 or BUS-79) or any questions, contact the BRC at BRCtravelandent@ucop.edu.
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guidelines for domestic travel & entertainment
conference/meeting
other ground transportation
receipt Yes 1 Include agenda for conference/ meeting. 2 Meals provided at meeting are not reimbursed.
receipt Yes, if $75 or more Examples include gas, parking, tolls and bridge fares. hotel
airfare receipt Yes 1 Standard baggage fees are permitted. 2 Air travel upgrades and fees (e.g., Business Select) are generally not reimbursed (see policy). mileage receipt No 1 Include to/from locations. 2 If travel occurs during the workweek, report total mileage less normal commute costs. If travel occurs on weekends or UC holidays, report total mileage. 3 Driving in lieu of flying requires preapproval, and reimbursement is limited to whichever cost is lower. taxi/shuttle fares receipt Yes, if $75 or more Include to/from locations. rental car receipt Yes (itemized) 1 Limited to intermediate-size model unless no-cost upgrade is provided. 2 Use UC-contracted vendor. 3 Book through Connexxus.
receipt Yes (itemized) 1 Requires travel at least 40 miles from office or home, whichever is closer; exceptions must be justified, appropriate and preapproved. 2 Include hotel folio and separately itemize all non-room charges on hotel bill. 3 If cost per night exceeds 200% of federal per diem, justification and department approval are required. meals (employee only) receipt No 1 Requires minimum 24 hours travel or overnight stay. 2 Actual expenses paid up to $74 per day, excluding alcohol. entertainment (employee and others) receipt Yes (itemized), if $75 or more 1 Include purpose of the event and list of attendees. 2 Refer to policy for additional approval requirements. Any travel requires substantiation: date and time of travel, purpose of travel or nature of business derived, origin and destination, and amount of each expense by date and location.
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TRAVEL VALUE ADDED SERVICES WHAT ARE VALUE ADDED SERVICES?
Value added services are benefits that usually come at a cost, but are provided at no charge by preferred suppliers of UC’s
Systemwide Travel Program. In addition to solid discounts for airfare, car rentals and hotel reservations, value added
services improve the savings garnered by the travel program, which can help stretch departmental funds further and
perhaps send more students on research trips, extend faculty time in the field, or even reallocate funds toward other
quality patient care programs as needed. A full list of all benefits can be found in the Connexxus portal under Why
Connexxus – Air, Car and Hotel, and several are highlighted below. AIRLINE BENEFITS 1:
Preferred boarding and priority standby
Early access to seating maps
Access to preferred seating options
Additional mileage program points
Frequent flier status match/ upgrades
CAR RENTAL BENEFITS:
Loss and liabilty coverage built into daily rental rate;
Access to competitively priced and policy approved intermediate sized cars at economy rates;
Free car class upgrades
HOTEL BENEFITS:
Free Wifi (Marriott properties and many of the local perferred hotels);
Complimentary room upgrades, early check-in/late check-out
Silver Elite Marriott Rewards instant status – for those not currently enrolled in the Marriott Rewards program
WHERE CAN YOU GET THESE VALUE ADDED SERVICES?
UC-negotiated rates and benefits are only available if travel is confirmed through UC’s preferred agencies. The Central
Travel Office has contracted with the following experienced and professional travel agencies who offer full service,
dedicated agents by phone or email and provide 24/7 support. Some of these agencies also provide the convenience of an
online booking tool tailored specifically to UC’s needs – use “Book Now” in Connexxus to make travel reservations online: BCD Travel – one of the largest Global Travel Management companies in the world; Balboa Travel – an affiliate of BCD Travel and provides services specifically for UC San Diego; UCLA Travel Services – a Corporate Travel Department (CTD) based out of the UCLA campus; Shorts Travel – offers a proprietary online tool, FindIt, as an alternative for those who do not have access to
Connexxus, but still wish to take advantage of UC discounted rates and beneficial services;
Anthony Travel – complete resource for teams, coaches, athletic directors, staff and students, provides special group contract savings and benefits;
STA Travel – the largest student and youth travel company with access to thousands of exclusive deals on flights, accommodations, tours, rail passes and more.
1
Terms and conditions apply and can vary based on airline rules, restrictions and availability
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WHAT ADDITIONAL BENEFITS DO THESE PREFERRED AGENCIES OFFER?
In addition to all UC negotiated rates for airfare, hotel and car rentals, travel arrangements made through these agencies
provide for automatic registration in UC traveler insurance. Several of the agencies listed also allow for campus paid
airfare, management of unused tickets, and some even have an automated fare adjustment system to monitor price
changes after ticket confirmation.
WHY IS TRAVELER INSURANCE IMPORTANT?
The University takes its duty of care obligation very seriously and as such the Office of Risk Services works with
WorldCueTraveler iJet to cover a wide variety of accidents and incidents for those traveling on official University business. While this traveler insurance is automatically applied for all UC travelers, travel plans do need to be registered so the
company can easily and immediately provide assistance as needed. For travelers who book a trip through any of UC’s
preferred agencies, trips are automatically registered and travelers receive notification emails and alerts. Travelers who
book outside the system must register each trip separately. Note: although SWABIZ (Southwest Airlines for Business) is a
link within the Connexxus portal and part of the travel program, it is an airline site, not an agency so reservations will not be automatically registered for insurance and travelers will have to register their trips. For more information, please visit the University of California Traveler Insurance Coverage site. WHAT IS CAMPUS PAID AIRFARE?
Each campus offers the ability for airfare to be purchased using campus funds by securing a credit card directly with
certain agencies. Travelers can enjoy this benefit as long as they follow campus rules and therefore avoid using their own personal funds for tickets that would not otherwise be reimbursed until after a trip ends. WHAT IS THE AUTOMATED FARE ADJUSTMENT SYSTEM?
Just like the stock market, airfare can rise or fall based on demand. To take advantage of periodic fare drops, BCD Travel
and Balboa Travel developed an airfare price protection program to monitor all confirmed tickets within the first 24 hours of booking, automatically re-pricing the trip if the fare falls by at least $50. An updated invoice will be sent out to notify
the traveler who may have to re-confirm their seats. In 2015, UC saved over $50K using this program. WHAT ARE UNUSED TICKETS AND WHY ARE THEY IMPORTANT?
Travelers who cancel nonrefundable airfare tickets end up with airline credit in their name. If the original ticket was purchased using the “Campus Paid Airfare” option, those credits belong to the fund account that paid for the ticket
Travelers should use these credits before expiration or the money will be lost. Several airlines provide UC with service
funds to reduce and/or waive the fees associated with converting these unused tickets to valid travel tickets. In 2015, UC saved $143K by applying the value of unused credits towards the purchase of a new ticket; however $230K was left unused and thus the value lost – an unnecessary loss of funds.
FOR ANY OTHER INQUIRIES REGARDING THE TRAVEL PROGRAM PLEASE REFER TO YOUR CAMPUS TRAVEL & ENTERTAINMENT TEAM
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Connexxus Travel Website https://travel.ucop.edu/connexxus
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Office of the President
Booking travel using Connexxus Airfare Pre-Trip Authorization (PTA) requests 1. To book air travel the traveler/arranger or proxy logs into Connexxus. You can book online or contact agents at UC Travel or BCD/Concur. 2. Send the itinerary (preferred) or price estimate with detailed trip information to the Travel & Entertainment team mailbox with the following additional information: { Authorizing signature of individual with delegated authority (scan and attach), or e-mail directly {
from authorized individual approving travel; Business reason for travel;
{
Department Code; FAU (Department Full Accounting Unit) to be charged;
{
Name of Agent who booked the arrangement (if using UC Travel).
{
3. BRC will obtain Pre-Trip Authorization (PTA #) to direct bill the department and notify traveler/arranger. 4. If travel is being booked through Connexxus (online or with an agent) arranger or proxy will supply PTA# when requested for payment. (If using SWABIZ – Southwest Airlines website - through Connexxus, traveler is required to use personal credit card or UC Travel & Entertainment card for payment. To direct bill a Southwest Airlines flight, traveler must make arrangements through BCD.) For more detail, please refer to the PTA Quick reference guide. 5. Traveler will receive an email with the ticketed itinerary once the payment information (PTA# or credit card) is entered.
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UCLA Express (Travel Expense Reporting) https://express.travel.ucla.edu/
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UCOP Local Human Resources | Paulette Malak, UC Health HR Business Partner Paulette.Malak@ucop.edu | 510-987-9321 UCOP HR Business Partners, assigned by department, provide guidance and support to all managers, supervisors and employees regarding all HR services.
UCPath Benefits | Phone 855-9UCPATH or 855-982-7284 | ucpath.universityofcalifornia.edu Also see UCPath Website Overview Presentation • • • •
Your Benefits at a Glance A Complete Guide to Your UC Health Benefits A Complete Guide to Your UC Retirement Benefits Which Medical Plan is right for you?
In addition to these materials, we offer convenient webinars to provide an overview of the health and welfare and retirement benefits programs.
NOTE: Please make sure you have enrolled in your benefits before your PIE (period of eligibility) ends, which is 31 days from your date of hire. The UCPath Center can answer any benefit questions you may have. Failure to understand your options may result in permanent loss or reduction of benefits. You can reach UCPath at (855) 9-UCPath or (855) 982-7284, Monday - Friday from 8:00 am - 5:00 pm.
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UCnet More Information on Benefits and Policies
http://ucnet.universityofcalifornia.edu/index.html
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Conexis FSA Benefit Management
http://uc.conexisfsa.com/
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UC Learning Center | www.ucop.edu/ucoplearningcenter/
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UCOP Work/Life Programs
Faculty and Staff Assistance Program (FSAP) | http://www.ucop.edu/local-human-resources/oplife/worklife-programs/faculty-staff-assistance-program.html The FSAP consists of licensed mental health clinicians; services include individual counseling, consultation to managers and supervisors, and assisting in the investigation of threats and violence within the workplace. (See brochure) Alternate Work Schedules | http://www.ucop.edu/local-human-resources/op-life/worklifeprograms/alternate-work-schedules.html Allows UCOP employees the flexibility to schedule their work hours so that they can better meet family responsibilities and/or attend to personal needs. Employee Reduction in Time (ERIT) | http://www.ucop.edu/local-human-resources/op-life/worklifeprograms/employee-reduction-in-time-erit.html Allows UCOP employees to voluntarily reduce the percentage of their appointment. Breast feeding and lactation support | http://www.ucop.edu/local-human-resources/oplife/worklife-programs/breastfeeding-and-lactation-support.html The UCOP Lactation Program includes a lactation room at your work location, breastfeeding classes on the Berkeley campus and hospital-grade pumps. Telecommuting | http://www.ucop.edu/local-human-resources/op-life/worklifeprograms/telecommuting.html Allows employees the flexibility to regularly perform work at alternative sites in order to accomplish their work more effectively. Phased Retirement Program | http://ucnet.universityofcalifornia.edu/working-at-uc/work-lifewellness/phased-retirement/index.html The University Phased Retirement Program is an optional tool that locations may choose to provide eligible policy covered staff the opportunity to transition into retirement by reducing their appointment percentages over a period from 120 days to up to three years. The program is part of the university's cost savings and succession planning strategies. For employees represented by unions, eligibility for the program is subject to collective bargaining. Ergonomic Evaluation | Employee Health and Safety | ehs@ucop.edu Contact via email to set up an appointment. Locker room and showers | Contact WMC 510-987-0600 | buildingservices@ucop.edu Men's and women's showers and lockers are located in the Franklin building on the 9th floor and accessible from the elevator lobby.
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WorkFit Program | http://www.ucop.edu/risk-services/loss-prevention-control/other-programstools/workfit-calendars.html Learn about the UCOP WorkFit Program and all available exercise sessions. UC Living Well | http://ucnet.universityofcalifornia.edu/working-at-uc/livingwell/index.html UC supports faculty, staff and retirees in their pursuit of a healthy lifestyle by building a culture that values health and well-being. UC Living Well, the university’s wellness program, provides activities and resources to help faculty, staff and retirees reach their wellness goals.
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The Faculty and Staff Assistance Program is a vital and visible provider of health and wellness services with a reputation for confidential and professional consultation and counseling.
Faculty and Staff Assistance Program 3333 California Street, Suite 293 San Francisco, CA 94143-0938
Vision Statement
Faculty and Staff Assistance Program University of California San Francisco
Mission Statement To provide the highest quality faculty and staff assistance services that promote health and well being, while carrying out the UCSF mission in the context of a diverse and supportive work environment. We are dedicated to prevention and early identification of personal and work-related problems. We provide counseling interventions and consultation services to both the individual and the organization.
Confidential counseling and consultation services that promote health and well-being
UCSF Human Resources FSAP 3333 California Street, Suite 293 San Francisco, California 94143-0938 (415) 476-8279 http://www.ucsfhr.ucsf.edu/index.php/assist/ 125
We l c o m e ! As a member of the UCSF Campus and Medical Center community, the Faculty and Staff Assistance Program (FSAP), invites you to use our confidential employee assistance program services. FSAP services are provided at no cost to you. We are staffed by licensed professionals who provide confidential brief counseling to individuals, and consultation services to the organization.
Individual Counseling Services
Organizational Consulting Services
All of us have problems occasionally, personal or work-related. Often we can resolve them on our own, but sometimes they persist and may affect our mental and physical health, well-being, work performance, or self-esteem.
In addition to individual counseling, FSAP provides consultation services to managers and supervisors of individuals, departments, and workgroups. Organizational consulting services are provided with a focus on organizational health.
FSAP provides assessment, counseling, and referral services for a broad range of personal, or work-related issues that include:
Organizational consulting services are based on the principles of organizational psychology and behavior, and are designed to restore or enhance the functioning of employees in their jobs and strengthen the organization. Cohesively functioning workgroups and departments promote higher productivity and organizational resilience.
Personal • Depression Substance abuse • (alcohol or drugs) Anxiety • Traumatic events • Domestic violence • Crisis situations • Parenting issues • Stress •
• Coping with disabilities Marital partnership • concerns Anger management • problems Elder or • dependent care Grief and loss • Work/life balance •
Work Related • Problems with job performance Interpersonal • conflict Competing • professional and personal demands
• Organizational transitions Changes in roles • and responsibilities Layoffs •
Please call our professional counseling staff for assistance when you experience any of these, or other personal or work-related issues.
• • • •
Organizational Consultations Psychiatric symptoms or behavioral problems in the workplace Substance abuse Interpersonal and departmental conflict Employee or patient safety concerns Organizational transitions
• • • • • •
Organizational Interventions Stress management Critical incident debriefing Problematic communication Team building Facilitated Conversations Faculty and Staff retreats
•
Managers and supervisors are encouraged to contact FSAP to explore how organizational consulting services may benefit their workgroups or departments. You may also inform employees about FSAP, and refer them for individual counseling services.
Fre qu e nt ly A s k e d Questions Who is eligible to receive FSAP services? FSAP services are offered to UCSF faculty and staff (including residents, fellows, and postdoctoral students). How much do FSAP services cost? All FSAP services are provided at no cost, as they are an employee benefit. Can I be required to come to FSAP services or is the program voluntary? All services at FSAP are provided on a strictly voluntary basis. Are FSAP services confidential? Your discussions with an FSAP counselor are confidential and will not become a part of your personnel file. Who may request FSAP consultation services , and for what reasons? Any management level faculty or staff member (e.g., supervisor, MSO, department head, administrator), may request FSAP consultation regarding any organizational concern having a significant psychological or behavioral element (e.g., psychiatric symptoms, substance abuse, stress, transitions, safety, conflict, communication, grief). Who provides the counseling and consultation? The FSAP team is comprised of licensed Psychologists and Postdoctoral Fellows. How do I contact FSAP and make an appointment? Please call 415-476-8279 and we will schedule an appointment for you as soon as possible. 126
UCOP Staff Affinity Groups
UCOP Staff Assembly | http://www.ucop.edu/staff-assembly/index.html The Staff Assembly supports UC's mission by encouraging communication between staff and the administration and other members of the university community on matters of interest to staff employees. Business Analysis Group | debra.turnage@ucop.edu The Business Analysis Affinity Group (BAAG) is forming and will be accepting members later this year. BAAG promotes the practice of business analysis, raises the profile of the business (systems) analyst role, shares business analysis best practices within UC, and affiliates with national organizations. Black Staff & Faculty Organization | Latascha.MagnessCotton@ucop.edu Family Resource Network | Elizabeth.McWhorter@ucop.edu Provides support, advice, and networking to all UCOP staff members who are balancing their careers and family obligations. UCOP Singers | Daniel.Scuiry@ucop.edu A diverse, inclusive group, who come together to celebrate and promote the joy of the holiday season and have fun. Asian and Pacific Islander Staff Association (APISA) | Angela.Hom@ucop.edu Promotes and enhances the well-being of Asian, Asian American and Pacific Islander staff, faculty and students through active participation and representation in the affairs at UC and the community at large. President’s Advisory Committee on the Status of Women (PACSW) | http://www.ucop.edu/pacsw/index.html Promotes women's access to programs, opportunities and activities at UCOP. Project Management Interest Group (PMIG) | halina.wojnicz@ucop.edu The PMIG promotes the practice of Project Management, raises the profile of the Project Management role, shares Project Management best practices within UCOP, and affiliates with national organizations such as the Project Management Institute (PMI). If you’re looking for PM insight – We’ve got it! Crafts Group | Carol.Lake@ucop.edu Meets Thursdays at lunch time (location varies). Latino Staff Association (LaSA) | juliann.martinez @ucop.edu The LaSA is an employee organization that promotes the general welfare and interests of Latinos at UCOP.
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UCOP Pride | Karin.Rice@ucop.edu Dedicated to providing advocacy, education, and community building for the LGBTQI community and allies within UCOP. Meets every third Wednesday (location varies). Office of the President Professional Community | Elizabeth.McWhorter@ucop.edu We support the growth, learning, and development of professionals at UCOP, engaging members through professional development, networking and social opportunities. All UCOP staff are welcome to join.
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Office of the President
UCOP Human Resources
Employee Discounts Disclaimer As a service to the UCOP community, the University provides the opportunity for companies to publicize available discounts to University of California employees. Although the university reviews all discounts posted, there may be changes or deletions without notice. The university reserves the right, at its sole discretion, to edit listings and refuse those listings it deems inappropriate for this service or which do not support the university policies. The university does not investigate, endorse, or guarantee the accuracy of any discount, the quality of the product listed, or the listed companies. Users of this service communicate and contract with each other individually and at their own risk. The Regents, officers, agents, and employees of the University of California shall not be liable for any actions occurring as a result of arrangements made between users of this service or for any errors or omissions made in compilation or print of the discounts. The discount list is being provided to UC employees for informational purposes only. It does not constitute an endorsement of the listed products or services. These special rates are available to UC employees.
Vendors The university reserves the right, at its sole discretion, to edit listings and refuse those listings it deems inappropriate for this service or which do not support the university policies. Download the Employee Discount Application (PDF) (../../_files/op-life/vendor-discount-application.pdf) The discount programs listed below are available to all UC employees. Please contact Sherry Perocier (mailto:Sherry.Perocier@ucop.edu) with any questions.
Lawrence Hall of Science (https://www.lawrencehallofscience.org/visit/exhibits/youthpass/youthpass.php) Corporate Discount Code: UCOP2014. Please print pass and present it along with your UCOP ID or business card to gain admission.
California's Great America & Gilroy Gardens (https://shopcf.accesso.com/clients/cedarfair/affiliate/login.php? m=4134&ec=300)
User ID: cga-UCOPHR | Password: ucophr
Knott's Berry Farm (https://www.knotts.com/ucophr)
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Click "Tickets" at the top of the page for discount online pricing. Special pricing: Knott's Berry Farms Adult/Regular $35.00, Junior/Senior $29.00. Knott's Soak City Water Park Adult/Regular $25.00, Junior/Senior $22.00. Promotional Code: BayAr1516.
California Academy of Sciences (http://www.calacademy.org/etickets2) Use sales code UCOP.edu (case sensitive). You must have a user account to access the discounts. To create one, click the link to "Create new user account using an existing Sales Code."
Six Flags (https://shopsixflags.accesso.com/clients/sixflags/affiliate/login.php?m=17318&ec=&lang=) Corporate Discount Code: User Name: UCOPHR | Password: SixFlags7
San Diego Zoo & Safari Park (http://www.sandiegozoo.org/tickets/zootickets.html) Corporate Discount Code: 20066
Golfland (http://www.golfland.com/) Corporate Discount Code: ucophr. Click on VIP CLUB, and then click “already a member.”
See's Candies (http://qd.sees.com/index.cfm/shop_locations/Discount_Shop_List) Please present your employee identification to the clerk at any Quantity Discount Shop to see if a discount is available. The Quantity Discount Shop nearest Oakland is in San Leandro.
Mosaic Solar PDF (../../_files/op-life/mosaic.pdf) Receive a $1,000 rebate to put solar on your home. For more information, please go to http://homesolar.joinmosaic.com/uc/. Website may not load properly if you are using Internet Explorer.
Raindrop Box PDF (../../_files/op-life/raindrop-box.pdf) Receive a $50 discount on the purchase of a Raindrop Box system for your home. For more information, please see the attached flyer or go to http://www.raindropbox.com.
Pentax Cameras (http://www.pentaxwebstore.com/) Receive a 20% discount on cameras, lenses and flashes. Please type in the Corporate Code: CORPDF after clicking on the buy button.
Old Time Pottery For discount code please send email to: discounts@OTPINC.com 15% Discount available in store and online.
Isalora (http://www.isalora.com/) Receive a discount of 20% off resort wear and beach coverups from Isalora.
Cartelligent PDF (../../_files/op-life/cartelligent.pdf) Now UC employees, students, and retirees can receive the benefit of Cartelligent's concierge new car buying service to buy or lease any new car. Visit www.cartelligent.com to learn more. 130
TrueCar (http://uc.truecar.com/main.html) TRUECar, an automotive solutions provider that offers a 100% haggle-free discount car buying program for employees.
Verizon Wireless (http://www.verizonwireless.com/b2c/employee/emaildomainauthentication.jsp) Up to 15% off the monthly access fee on qualifying voice plans with a monthly access fee of $34.99 or higher. Up to 25% off accessories. To complete the Employee Discount process, please click the Next Step button and select the “Register Your Line” link on the next page, otherwise your discount will not be applied to your account.
Sprint Staff Code: GVSCA_WCA_ZZZ – 18% Discount plus waived activation fees on new lines. Discount available in store and online.
Quest (Formally Dell) PDF (../../_files/op-life/dell.pdf) Click on the link below to see the latest offers from Dell. http://www.dell.com/ucop
EurAupair (http://www.euraupair.com) Please use promo code UNIVPROMO to waive the $350 application fee.
Cal Performances (http://www.calperfs.berkeley.edu/) UCOP employees receive a $5.00 discount on all “regular” performance when you show your employee id. “Special events” do not quality for a discount. All performances deemed “special event” will be clearly marked on the site.
UC Berkeley class discount programs (http://www.haas.berkeley.edu/haas/jobs/careerdev/discounts.html) Several UC Berkeley units offer programs at discounted rates or free of charge to UC employees.
AcademyX classes (academy-x-classes.html) UCOP uses AcademyX to provide computer training to staff. AcademyX offers 40% discount on its classes to UCOP staff at its branch locations in San Francisco, Santa Clara and Sacramento.
Cal Recreational Sports (http://recsports.berkeley.edu/about/member-services/membership-types/uc-berkeley-facultystaff/)
Open to UCOP and Lawrence Berkeley Lab employees.
Cal Football (http://ev9.evenue.net/cgi-bin/ncommerce3/EVExecMacro? linkID=cal&evm=prmo&RSRC=&RDAT=&caller=PR&display=reg)
Purchase a single seat ticket at a group discount price. Discount Code: FBPREZ16
Cal Basketball (http://ev9.evenue.net/cgi-bin/ncommerce3/EVExecMacro? linkID=cal&evm=prmo&RSRC=&RDAT=&caller=PR&display=reg)
Purchase a single seat ticket at a group discount price. The single seat discount price excludes the following games: Cal vs. Stanford, Cal vs. UCLA, and Cal vs. Arizona. Discount Code: MBB4PREZ
UCLA Extension (https://www.uclaextension.edu/Pages/str/Discounts.aspx)
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UC staff employed at the Office of the President who work at least 50% time are eligible for a discount of 10% up to a maximum of $50 on most UCLA Extension courses (some restrictions apply). To verify eligibility, please visit http://ucnet.universityofcalifornia.edu/ and print a current employment verification form. This form is to be submitted with your enrollment form.
UC Berkeley Extension (http://extension.berkeley.edu/publicViewHome.do?method=load) UC staff employed at the Office of the President for at least 12 months, and in an appointment of 50% or more are eligible for a 10% discount(up to a maximum of $50 per course). This discount applies to both classroom and online course enrollment fees only, and does not apply to books, supplies, materials, or other fees. The discount must be requested at the time of enrollment. To verify eligibility, please visit http://ucnet.universityofcalifornia.edu/ and print a current employment verification form. This form is to be submitted with your enrollment. This discount is non-transferable and cannot be applied retroactively or combined with any other discount. It does not apply to concurrent enrollment courses, the Oxford/Berkeley Program and some additional Extension programs and courses (e.g. heavily impacted courses).
Copyright © Regents of the University of California | Terms of use (http://www.ucop.edu/terms/index.html)
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Office of the President
Information Technology Services
Microsoft Software for Home Use Availability: UCOP Service Description UCOP employees are eligible to participate in the Microsoft Home Use Program (HUP) under the UC Microsoft Consolidated Campus Agreement (MCCA). Per the terms of the agreement, employees may acquire a licensed copy of Microsoft Office, Project, and Visio for Windows, or Microsoft Office for Macintosh, for $9.95 each to install and use on their personally owned home computer. Employees may install the same license on one desktop computer and one laptop computer; however, only one copy may be in use at any given time. Software purchased under this program may be used for personal purposes and is not restricted to work use. How to Order or Request Support All support issues or questions about this program or the associated products should be directed to Microsoft Customer Support. ITS is not responsible for assisting with the download, installation, or use of these products. Eligibility The Home Use Program is available to all current UCOP employees. Contractors are not eligible to purchase the software. Employees may continue using HUP software while employed at UCOP and as long as UC continues to participate in the MCCA program and license Microsoft Office, Project or Visio. If employees leave UC employment, they must delete the programs from their personal computers. Cost $9.95 for each program title. Language packs are also available at an additional $9.95 each. Purchase Instructions To purchase software through the Microsoft Home Use Program: 1. Go to http://www.microsofthup.com/ (http://www.microsofthup.com/). 2. Click on the United States link. 3. Enter your work email address (it must end in @ucop.edu) and insert the following unique program code: 4828A3A82F 4. A link will be sent to the employee’s work email from hup.us@digitalriver.com (mailto:hup.us@digitalriver.com). Employees should access this link from their home computer to complete the process. If work email cannot be accessed from home, the employee should forward the email containing the link to a personal email box or copy the link for use when at133 home on a
personal computer. Note: Program codes are assigned for the sole use of UCOP employees and must not be shared with anyone outside of UCOP. Doing so may cause Microsoft to terminate UC’s participation in the Home Use Program. 5. From a home computer, navigate to the link and place the order online, using a personal credit/debit card, and then prepare to download the software. Important: For tax liability purposes, there is no option to buy a DVD, only electronic download is available. 6. Follow the instructions to complete the software download and installation. Contact the MCCA Coordinator
Diane Lombardo (mailto:diane.lombardo@ucop.edu) Phone: (510) 987-0737
Copyright © Regents of the University of California | Terms of use (http://www.ucop.edu/terms/index.html)
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UCOP PARKING & TRANSPORTATION
UCOP Pre-Tax Commuter Benefits Program This pre-tax commuter benefits program allows eligible employees to set aside up to the limit set by IRS on a pre-tax basis for commuter transportation and parking expenses. The following are the limits for the 2017 tax year: $255 per employee per month for all public transportation $255 per employee per month for qualified parking
UCOP Parking & Transportation has contracted with Edenred Commuter Benefit Solutions, a commuter benefit management company, to administer the program through their Commuter Check Direct (CCD) website at: https://www.commutercheckdirect.com.
How It Works
Using the Commuter Check Direct website (see New Partipant below for registration instructions), you place orders for your transit and parking expenses. You can have your monthly tickets and passes delivered to your home or loaded onto your transit smart card such as Clipper. You can also have your monthly payment sent directly to your parking provider or order a Commuter Check Prepaid MasterCard with the fund loaded for use at parking facilities.
The orders must be entered before 9 p.m. on the 1st of the month for the following benefit month. For example, to receive an order for use in February, you must place your order on or before January 1st. Changes must be made online before the cutoff date of the 1th of the month for the following benefit month. After the cutoff date, CCD provides UCOP information about your order and the cost of the product. UCOP pays CCD for the cost of your order. After receiving payment, CCD processes and fulfills your order. In the meantime, UCOP collects the cost of your order from your paycheck via payroll deduction; the deduction is before tax for up to the IRS limit and after tax for the remaining balance. CCD Monthly Schedule: • •
•
1st of month X (this month) - Enrollment/order ends. This is the cutoff date for placing a new order or changing existing order for benefit month Y (next month). 18th - 23rd of month X - Orders are processed and shipped/loaded. If you have a monthly direct pay parking provider, a check will be sent to your parking provider to pay for month Y. If you have a Commuter Check Card order, you will receive your card (for 1st time order) and the money will be loaded on your card on the 23rd. 21st - 25th of month X - You receive your order for month Y or your parking provider receives payment for month Y. If receiving vouchers, your order will arrive in time for easy redemption for use in month Y.
See also CCD ordering timeline for the exact ordering periods for all twelve benefit months.
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UCOP PRE-TAX COMMUTER BENEFITS PROGRAM UCOP Payroll Deduction Monthly Schedule: The following schedule for parking and transit payroll deduction is dependent on the UCPath Payroll Production Calendar. You can access the calendar by logging into your UCPath account and the calendar is listed on the right under Quick Links. Or you can click on this link nd provide the login credentials when prompted.
• • • • •
1st of month X (this month) - Enrollment/order ends. This is the cutoff date for placing a new order or changing existing order for benefit month Y (next month). 3rd of month X – CCD sends UCPath payroll deduction information for benefit month Y for all UCOP participants B1 Check Date in month X – bi-weekly deduction (half of the amount submitted by CCD) B2 Check Date in month X – bi-weekly deduction (half of the amount submitted by CCD) MO Check Date in month Y – monthly deduction (full amount submitted by CCD)
Bi-weekly employees: When the “Pay Confirm” deadline for B1 processing is before the 3rd of the month, we will not be able to affect the deduction on B1 paycheck and thus will make adjustment to B2 deduction as follows: •
• • •
If it is a new deduction, i.e., you do not have a current deduction, we will collect the full amount on B2 paycheck. If it is a cancellation of the current deduction, we will issue a refund on B2 paycheck. If the new deduction amount is higher than the current deduction, we will deduct an additional amount for the difference on B2 paycheck. If the new deduction amount is lower that the current deduction, we will issue a refund for the difference on B2 paycheck.
If you have any questions about your payroll deduction, please send us an email at commuterserviceshelp@ucop.edu.
New Participant
If you are a permanent or contract UCOP employee, you are eligible to participate in the program. You may begin to register and place your order at Commuter Check Direct website.
If you are a new employee, your information may not be in the CCD system until a few days after your start date so please wait a few days before you sign up. Go to:
https://www.commutercheckdirect.com (May not work correctly with Safari browser)
Click on NEW USER SIGNUP in the Employee Login area. You will need the following information: Company ID: 1259 First Name: Last Name: Zip Code:
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UCOP PRE-TAX COMMUTER BENEFITS PROGRAM All information must match UCOP payroll records at the time of eligibility; this information is used to authenticate you as a user in the system. If you have any problem, please contact UCOP Parking & Transportation at commuterserviceshelp@ucop.edu. Important Registration Tips: Username: Password:
Must consist of at least 6 characters (symbols are okay, spaces are not) Must consist of at least 6 characters
Once registration is completed, you are ready to place your transit/parking order(s).
Returning Participant Go to:
https://www.commutercheckdirect.com (May not work correctly with Safari browser)
Enter your username and password in the Employee Login area. Contact CCD customer service at (888) 235-9223 or CCDcustomerservice@edenredusa.com if you have problems retrieving your account.
How to Place a Parking/Transit Order
See Employee Quick Guide for assistance with placing an order for different type of products.
For tips on which products to choose, please review the Frequently Asked Questions. Additional instructions can be found in the For Assistance section on the last page. For ordering issues, you can contact CCD customer service in three ways: 1. live chat while online 2. phone at (888) 235-9223 3. e-mail at CCDcustomerservice@edenredusa.com.
Important Information about Recurring Orders and Leave of Absence: UCPath provides Commuter Check Direct (CCD) daily update of employee information along with changes in payroll status. When you go on leave, CCD will temporarily suspend your account. Your recurring order still remains in your account, but if you are still on leave by the cutoff date for the next benefit month, then that month order will not be fulfilled by CCD and no payroll deduction will take place. You still can log in your CCD account; a message will be displayed on your homepage, but the place order option is removed. Rest assured that if you have a Commuter Check Card Prepaid MasterCard, your card remains active. When you return from leave, CCD will lift the suspension and begin to fulfill any pending orders for the following month. You can then log in to edit your recurring orders and/or place new ones. It it thus important before you go on leave to contact UCOP Parking & Transportation at commuterserviceshelp@ucop.edu for advice on next steps.
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UCOP PRE-TAX COMMUTER BENEFITS PROGRAM How to Edit Your Order to Change the Amount or the Recurring Months From your CCD home page, under Action, click on the pencil symbol to edit product. Be sure to check Yes to the question “Would you like to receive this order for multiple months?�
How to Cancel an Order From your CCD home page, under Action, click on the x symbol to delete the product.
Cancellation Due to Leave or Separation
Should you decide to suspend or terminate your participation in this program due to leave or separation, you must (1) opt out/cancel your orders on CCD website as soon as possible and (2) submit a suspension/termination request to UCOP Parking & Transportation at commuterserviceshelp@ucop.edu. If a request is not received before or on the 1th of the month for next month cancellation, your payroll will be deducted for your transit passes and/or your parking for the following month. No refunds will be available. Parkers: It is your responsibility to contact your parking provider to suspend or cancel parking. If you park at any of the UC-managed lots, please contact UCOP Parking & Transportation at commuterserviceshelp@ucop.edu.
Clipper card users: If you use Commuter Check Card Prepaid MasterCard as the fund source, please update your Clipper account to link to your own personal card or bank account. Your CCD account will be deactivated on your separation date while your Commuter Check Card Prepaid Mastercard remains active only until the end of the separation month. Any remaining balance on the MasterCard will be refunded to you via payroll. The refund process for separated employees is slow so please expect 2 to 3 months delay in getting the refund.
Refund Policy For Lost/Stolen Pass
The following policy is strictly enforced by Commuter Check Direct (CCD). Some items are physically mailed to you, other products are not. The refund policy only applies to items that are mailed to you and cannot be replaced. 138
UCOP PRE-TAX COMMUTER BENEFITS PROGRAM Examples of products that are mailed are disposable monthly tickets, per-use or daily-limited passes, and voucher products.
Examples of products that CCD does not mail are transit Smart cards that are electronically loaded, Commuter Check Cards (they are mailed in the first month, then electronically loaded thereafter), and direct pay benefits (where Commuter Check Direct funds the transit or parking company). Whenever CCD mails an item, CCD system automatically sends you an e-mail letting you know that your order has been shipped from their facility in Massachusetts. This is to help you estimate exactly when you will receive your order.
All orders should be received at least one day before the 1st of the benefit month. If you did not receive your order by the 1st of the month, call the Commuter Check Direct customer service line at 888-235-9223 or e-mail CCD customer service at CCDcustomerservice@edenredusa.com. The IRS does not allow the program to refund you for your order directly if it was not received. Instead, the IRS allows them to reimburse you for a replacement. In that sense, it is more like a replacementreimbursement policy. The refund policy is limited to one refund per calendar year. In order to receive a refund, you must: - Complete the Refund Claim Form - Save your receipts as proof of purchase when you purchase the replacement passes - Fax your completed form and receipt(s) to the number specified on the Refund Claim Form - Submit your claim no later than the 10th of the month. Refund requests submitted after the 10th will not be eligible for a refund. The refund policy only applies to items that were sent and did not arrive. You will not be eligible for a refund under the following circumstances: - If you lose your pass after receiving it. - If your pass was returned to us because your address was undeliverable. If this happens, your returned order will be credited to your account to pay for a future order. We will only resend the pass if it cannot be credited by the transit authority (such as with a monthly/time-limited pass)
Orders from Commuter Check Direct are sent in a very plain-looking, non-descript envelope. This is to prevent any unwanted third-parties from knowing what is inside the mailing. However, it is important to monitor your mail closely around the time that you expect your order to arrive to avoid overlooking the envelope.
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UCOP PRE-TAX COMMUTER BENEFITS PROGRAM For Assistance Enrollment/Sign-up Issues Contact UCOP P&T at commuterserviceshelp@ucop.edu Ordering Issues
Forgot password? BART
Clipper BART Parking UC-Managed Parking Lots
•
See Employee Quick Guide for product overview & ordering instructions. • Frequently Asked Questions • After login, click on Help for more information about the ordering process and the transit agencies in your area. • Initiate a Live Chat session with CCD customer support. • Contact CCD customer support at (888) 235-9223 or CCDcustomerservice@edenredusa.com While at the log-in screen, click on Forgot password? Still having problem, please call CCD customer support help line at (888) 235-9223 or e-mail CCDcustomerservice@edenredusa.com CCD only offers BART high value discount ticket through Clipper. See information about Clipper and how to fund your Clipper account below. • Visit Clipper website for more information. • Contact Clipper customer service at (877) 878-8883 and press 0 to talk to a customer service representative. • Product options to fund your Clipper card account. • Visit BART website for more information. • Instructions on how to pay for BART parking using Commuter Check Card Prepaid Mastercard. • Visit UC-managed parking website for more information. • Instructions on how to place a parking order on CCD website.
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INSTRUCTIONS FOR PLACING A PARKING ORDER FOR A UC-MANAGED LOT The following parking lots are managed by UCOP Parking and Transportation in Building & Administrative Service Center.
THE PARKING PROVIDER IS UC REGENTS AND ACCOUNT NUMBER IS YOUR LAST NAME. It’s your responsibility to establish a parking account with the appropriate contact below prior to ordering online to ensure space availability. Name of Parking Lot
Parking Lot
Contact
Cost
Franklin Building
1111 Franklin Street Oakland, CA 94607
commuterserviceshelp@ucop.edu
$128/m $50/m (motorcycle)
415-20th Street Building
415-20th Street Oakland, CA 94612
commuterserviceshelp@ucop.edu
$105/m $50/m (motorcycle)
Frank Mar
UC Berkeley-Standard C
(Central Campus Lots "C") UC Berkeley-Standard F (Faculty/Staff, “F”)
UCDC - Academic InitiativeStandard
UCPath Center (also known as the UCOP Riverside IntelliCenter)
1200 Harrison Street Oakland, CA 94607 2150 Kittredge Street Berkeley, CA 94704 2150 Kittredge Street Berkeley, CA 94704
1608 Rhode Island Ave, NW, Washington DC 20036
14350 Meridian Pkwy, Riverside, CA 92518
commuterserviceshelp@ucop.edu
Judy Fivecoat, (510) 643-1914, j5coat@berkeley.edu or prktrans@berkeley.edu
Note: Mention you are UCOP employee and will be paying via payroll deduction.
$102/m
$137/m
Judy Fivecoat, (510) 643-1914, j5coat@berkeley.edu or prktrans@berkeley.edu
$98/m
Mac Hamlett, (202) 974-6365, mac.hamlett@ucdc.edu
$150/m
Note: Mention you are UCOP employee and will be paying via payroll deduction. Darryl Brown, (951) 787-5021 Darryl.Brown@ucop.edu
$10/m (payroll deduction) $120/yr (no payroll deduction)
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1. If you are a permanent career employee and a new participant, you must sign up as a new user at http://www.commutercheckdirect.com. The company ID number is 1259.
2. Log in to your account at http://www.commutercheckdirect.com to place your parking order. Move your mouse over to Place An Order and select Parking.
3. Select Monthly Direct Pay.
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4. Enter UC Regents in the Parking Provider Name and click on Search button.
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5. Scroll down the page to see the result of the search. Click on the name to select your parking lot. Employees in the Oakland locations will see five lots. For employees in Washington, D.C., the result will show one lot, UCDC - Academic InitiativeStandard. For employees at UCPath Center in Riverside, the result will show one lot, UCPath Center. Oakland-SF Bay Area:
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6. Do the following on the next screen: • Enter the amount for your Monthly Parking Cost without a dollar ($) sign. • Enter your last name for Account Number. • Check the box for • •
I have an existing Monthly Parking Relationship with my Parking Provider.
Choose Yes for Recurring Options and make your selection. (Note: Choose No if you only want to pay for one month.) Click on Check Out button.
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7. Review the Order Summary and check on the box for
I agree that I ordered the above parking product(s). I certify that only I will use the product(s) for the sole purpose of commuting to and from work. If applicable, I authorize my employer to deduct this order amount from my paycheck on a pre-tax basis (up to the monthly IRS limit) and the remainder on a post-tax basis.
Click on Purchase button to complete your order.
8. Later that day you will receive an email containing the summary of your order. Note that this order is not yet confirmed; it can still be changed or cancelled until the 1st of the following month, which is the cutoff date for making changes to current orders for all participants. On the 3rd, you will receive a confirmation of your order and the ordered amount will then be deducted from your next paycheck. Bi-weekly pay employees: The amount will be split evenly between the two paychecks you receive each month. However, anytime there is a new order or a change in the order amount, UCOP P&T tends to miss the payroll deadline for the 1st paycheck of the month due to its being so close to the 3rd of the month when we receive the confirmation of all orders from Commuter Check Direct. In that case, we will have to make an appropriate payroll adjustment later, either issuing a refund and adding to the actual amount to collect the fund owed to us. Contact us at commuterserviceshelp@ucop.edu if you have any questions about your payroll deduction.
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Conference Rooms Franklin/Broadway 1111 Franklin
1111 Broadway HDMI TV HDMI TV For UC Health EVP
HDMI TV
HDMI TV, Video Conferencing, Laptop Available
Other Conference Room Options (Rates do apply): Oakland, CA 94612 5 Star Conference Center 500 12th Street, Suite 105 http://www.oaklandcitycenter.com/occ-conference-center-reservation-rates-scheduling Cal State East Bay –Oakland Professional Development and Conference Center (in the Transpacific Centre) 1000 Broadway, Suite 109 Oakland, CA 94607 https://www.ce.csueastbay.edu/ce/conference/ Also contact UCOP Event Services at BRCEvents@ucop.edu for further recommendations. 147
The Free Broadway Shuttle runs
M-Th 7a-10p • Fri 7a-1a • Sat 6p-1a
HARRI-OAK NEIGHBORHOOD
MID-BROADWAY
27th Street stop out of service until late 2018
DAY ROUTE Mon-Fri 7a-7p Whole Foods Market
Shuttles arrive every 10-15 minutes ont Belm Visit NextFreeB.com for live arrival predictions
Ba l
yP
ADAMS POINT NEIGHBORHOOD
a
Ellit
Cathedral of Christ the Light
Children’s Fairyland
Oakland Lawn Bowling Club
Wednesday Farmers’ Market
Franklin Square
(Apr.15-Nov.11)
Rotary Nature Center Lake Merritt Wildlife Sanctuary (est. 1870)
Lake Merritt Garden Center (11 Gardens)
Junior Center of Arts & Science
Edoff Memorial Band Stand
KAISER CENTER ROOF GARDEN
UPTOWN
Perkins
Oakland First Fridays/ Art Murmur
Lee
Downtown Senior Center
Downtown Oakland YMCA
Lenox
New Parkway Theater
Park View Terr.
KONO (KOREATOWNNORTHGATE)
NIGHT ROUTE Mon-Th 7p-10p Fri 7p-1a, Sat 6p-1a
Paramount Theatre Lake Merritt Boating Center
Greyhound.com
19th St BART Station
Uptown Apartments
3¼ mile walking/running path around Lake Merritt
LAKE MERRITT OFFICE DISTRICT
Martin Luther King Jr. Way
WEST OAKLAND
Oakland Ice Center GOLD COAST NEIGHBORHOOD
AC Transit Ticket Office Elihu M. Harris State Building Business Assistance Center
CENTRAL DOWNTOWN
African American Museum and Library
Open to 1am Mon-Sat
Malonga Casquelourd Center for the Arts
City Hall
CamronStanford House
12th St BART Station
Oakland Chamber of Commerce City Center
Ronald V. Dellums Federal Building
Preservation Park
15th St Galleries 2nd Saturdays
Main Branch Library
Pardee Home Museum Oakland Convention Center
Oakland Museum of California
Marriott Oakland City Center
Washington Swan’s Inn Marketplace
Courtyard Oakland
OLD OAKLAND
Henry J. Kaiser Convention Center
Off the Grid
Asian Branch Library
Laney College
Friday Farmers’ Market
Lake Merritt BART Station
CHINATOWN
BART station entrance/exit
Oakland Police Admin Bldg
Alameda County Superior Court
Lake Merritt amphitheater and park
Alameda County Courthouse
Post Office
Clarion Tribune Hotel Tower
Amtrak station Capitol Corridor station SF Bay Ferry station Webster
Alameda County Offices
Franklin
Washington
MLK Jr. Way
Castro
Alameda County Offices
VisitOakland.org
CapitolCorridor.org
Regal Jack London Theater
*
*10-minute break stop
Amtrak.com
Boarding Platform From Ferry To Ferry
USS Potomac FERRY LAWN
SanFranciscoBayFerry.com
Waterfront Hotel
Jack London Square
Water Street Market (Fall 2016)
Water St (pedestrian only) Sunday MARKET LAWN Farmers’ Market
OAKLAND ESTUARY
Madison
Yoshi’s Jazz Club
Jackson
The Inn at Jack London Square
Alice
Harrison
Clay
Jefferson
JACK LONDON
Uptown Bike Station Bike lockers Bike racks are on front of bus City parking Parking (open late) Buses are wheelchair accessible 148
Wine Tasting Rooms (pg. 20)
Farm Markeetrs’ s (pg. 21
)
Restaurants, bars and nightspots along the ‘Free B’ Broadway Shuttle route
hop on ON BROADWAY
Mon-Th 7a-10p Fri 7a-1a • Sat 6p-1a City of Oakland Broadway Shuttle
Bshuttle.com
149
Bshuttle.com
150
From Ferry
Capitol Corridor.org
Jack London Square
To Ferry
SanFrancisco BayFerry.com
r te bs e W
ro de a rc ba St m E 3rd
JACK LONDON
t hS 9t
12th St Station
St th 12
LAKE MERRITT
St th 5 2
KONO St th 7 2
Expanded Night Service
VALDEZ TRIANGLE
ve dA n a Gr
@ ve er A d t an bs Gr We
St nd 2 2
UPTOWN St th 0 2
r@ ste h St b We 20t
19th St Station
St th 7 1
Broadway
t hS t 14
CENTRAL DOWNTOWN
DAY ROUTE Mon-Fri 7a-7p NIGHT ROUTE Mon-Th 7p-10p, Fri 7p-1a, Sat 6p-1a
CHINATOWN
t hS 7t
OLD OAKLAND
151
Bshuttle.com
Call 510.444.CITY for copies of this Restaurant Guide
Free Oakland walking tours: Oaklandnet.com/walkingtours
Explore Oakland: VisitOakland.org MeetDowntownOak.com DowntownOakland.org
Shuttles arrive every 10-15 minutes NextFreeB.com for arrival predictions. Bshuttle.com or 510.891.7142 for info
No service: New Year’s Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
M-Th 7a-10p • Fri 7a-1a • Sat 6p-1a
The Free Broadway Shuttle runs
City of Oakland Broadway Shuttle
The Free Broadway Shuttle is a City of Oakland project launched in 2010 to connect and strengthen Oakland’s downtown and waterfront neighborhoods. Operated by AC Transit, the Free B provides fast, free connections between Amtrak, Capitol Corridor, BART, SF Bay Ferry and all of downtown’s destinations. Over 14,000 workers and visitors hop aboard the clean-diesel shuttles each week to commute, shop, eat, access social services, and explore the nightspots, art galleries and beautiful architecture along the route. The project stimulates $8.8 million in business activity and eliminates four tons of auto emissions each year. Now operating Mon-Thurs 7a-10p, Fri 7a-1a and Sat 6p-1a, the Free B is funded by these generous public and private sponsors:
Jack London
Jack London
Buttercup Bar and Grill
Annex Burger
229 Broadway
Traditional American diner
Oakland’s local burger spot
510-444-2976
468 3rd St. @ Broadway
Café Lizzi
Authentic Bagel Company
Coffe, tea, breakfast, brunch 461 2nd St. @ Broadway
Lunch, breakfast bagels
925-522-9904
463 2nd St. @ Broadway
Chop Bar
510-459-1201
Eclectic breakfast, lunch, dinner
Autobahn Café
247 4th St. @ Alice
Coffee, healthy sustainable food
510-834-2467
571 5th St. @ Clay
Dolma’s Deli
510-836-1234
Deli
Beer Revolution
201 Broadway
Specialty beers, outdoor seating
510-839-1951
464 3rd St. @ Broadway
Dragon Gate Bar and Grill
510-452-2337
Ben & Jerry’s Ice Cream
Chinese lounge, karaoke 300 Broadway
505 Embarcadero West @ Washington
510-922-8032
(Jack London Square)
Encuentro Café & Wine Bar
510-663-3477
Ben’s
Organic vegetarian, vegan cuisine
Chinese
550 2nd St. @ Clay
398 3rd St. @ Franklin
510-832-9463
510-763-8336
Everett & Jones BBQ
Bicycle Coffee Co.
Organic, fair-trade beans grown by
Legendary BBQ cuisine
farm cooperatives delivered by bicycle
126 Broadway
364 2nd St. @ Webster
510-663-2350
Blue Bottle Coffee Co.
The Fat Lady
American, Mediterranean
Coffee bar, store, roastery
201 Washington St.
300 Webster St.
510-465-4996
510-653-3394
Forge
Bocanova
Wood-fired pizza, craft beers
Pan-American cuisine
66 Franklin St. (Jack London Square)
55 Webster St. (Jack London Square)
510-268-3200
510-444-1233
152 4
Lungomare
131 Broadway
waterfront views
510-268-9550
1 Broadway (Jack London Square)
Indian cuisine
Locally-made Italian cuisine,
510-444-7171
Ginza Japanese Restaurant
Merchant’s Saloon (Since 1916) Adjacent to Jack
Japanese steak, sushi bar 303 Broadway
London waterfront
510-451-2224
401 2nd St. @ Franklin 510-465-8032
Haven
Miette
Craveable California cuisine
Cakes, sweets bakery
44 Webster St. (Jack London Square)
85 Webster St. (Jack London Square)
510-663-4440
510-663-1300
Heinold’s First & Last Chance Saloon
Nation’s Giant Hamburgers
Jack London’s favorite watering hole
Hamburgers, fries, shakes
48 Webster St. (Jack London Square)
317 Broadway
510-839-6761
510-451-6350
Home of Chicken and Waffles
The Night Light
Neighborhood bar, live music upstairs
Fried chicken, soul food sides
311 Broadway
444 Embarcadero West @ Broadway 510-836-4446
510-282-1413
Il Pescatore Ristorante
North Beach Deli
31 Webster St. (Jack London Square)
510-451-4500
Italian delicatessen & catering 308 Jackson St.
Italian, seafood cuisine 510-465-2188
Oakland Grill
Jack’s Oyster Bar & Fish House
Breakfast, lunch, brunch 301 Franklin 510-835-1176
Local, seasonal, sustainable seafood 336 Water St. @ Franklin
Oakland Juice & Co
(Jack London Sqaure) 510-271-7952
Juice bar, café
Kincaid’s
510-808-7277
202 2nd St. @ Jackson
Classic American dining
Overland Country Bar & Grill
1 Franklin St. (Jack London Square) 510-835-8600
Food, beer, music
La Furia Chalaca
101 Broadway 510-419-0594
Peruvian cuisine 310 Broadway 510-451-4206
153 5
Jack London
Ghazal
Jack London
plank Oakland
Breads of India
restaurant, video games
948 Clay St.
98 Broadway (Jack London Square)
510-834-7684
Beer garden, bowling, bocce,
Healthy classic Indian cuisine
Old Oakland
510-817-0980
Caffé 817
Scott’s Seafood
Gourmet coffee, breakfast, lunch
Fresh seafood grill, bar
817 Washington St.
2 Broadway (Jack London Square)
510-271-7965
510-444-3456
City Center Grill
Souley Vegan
American, breakfast
100% vegan soul food
1001 Broadway
301 Broadway
510-451-4000
510-922-1615
Steel Rail
Cock-A-Doodle Café
Sandwich, salad lounge
719 Washington St.
510-866-1121
510-465-5400
Warehouse Bar & Grill
The Cook and Her Farmer
402 Webster St.
907 Washington St. (Swan’s Market)
510-451-3161
510-285-6140
World Ground
Cosecha Cafe
308 Jackson St.
907 Washington St. (Swan’s Market)
510-465-6050
510-452-5900
Yoshi’s Japanese Restaurant
Deep Roots/Hen House
Upscale Japanese
510 9th St. @ Washington
World class jazz house
(Swan’s Market)
510 Embarcadero West @ Clay
510-655-7827
439 Water St. (Jack London Square)
New California w/ Latin influence
Fun place to toast with friends
Café, oyster and wine bar
Coffee house, café
Mexican and Californian café
Cocktails, wine, pizza, brunch, dinner
510-238-9200
Desco
Old Oakland
Fine Italian dining 499 9th St. @ Washington 510-663-9000
9th Sweet Cafe
District
Ice-cream, frozen yogurt, wraps 536 9th St. @ Washington
Wine and whiskey bar, small plates
510-839-0255
827 Washington St. 510-272-9110
B-Dama
El Gusano
Japanese, sushi 907 Washington St. (Swan’s Market)
Restaurant and taqueria
510-251-1113
1015 Clay St.
510-444-9676 154
6
Pacific Coast Brewing Company
Brazilian grill, steakhouse 1019 Clay St.
Pub, microbrewery, lunch, dinner
510-238-9388
906 Washington St.
Jack London
Galeto
510-836-2739
GO Sports Bar 736 Washington St.
Event venue
510-452-1258
811 Washington St. 510-251-9911
La Borinqueña Mex-icatessen
Quickly
Mexican lunch/specialty store
Juice bar, smoothies
582 7th St. @ Jefferson
517 8th St. @ Washington
510-444-9954
510-663-2233
Le Cheval
Rosamunde Sausage Grill
Vietnamese cuisine 1007 Clay St.
Sausage grill, craft beer haven
510-763-8495
911 Washington St. 510-338-3108
La Snackeria
Seison Restaurant Bar & Lounge
Chino Latino cuisine 815 Washington St. 510-328-3839
Euro-influenced California cuisine 495 10th St. @ Washington
Liege Spirits Lounge
510-832-7449
Siam Bay
Tapas, cocktails, brews 481 9th St. @ Washington
Authentic Thai cuisine
510-835-4343
1009 Clay St. 510-452-1499
Mexicali Rose
Smart & Final
Traditional Mexican
Groceries
701 Clay St.
933 Broadway
510-451-2450
510-251-8221
Miel
Starbucks Coffee
Tequila Bar
801 Broadway
468 8th St. @ Broadway 510-444-1944
510-238-8318
Miss Ollie’s
Tamarindo Antojeria
Caribbean
901 Washington St.
Gourmet regional Mexican
510-285-6188
468 8th St. @ Broadway 510-444-1944
OB’s Coffee Café
The Trappist
Breakfast and lunch 729 Washington St.
Belgian beer bar, snacks
510-268-9696
460 8th St. @ Broadway 510-238-8900 155
7
Old Oakland
Parliament
American/Californian
Chinatown
Chatime
Juice bar, snacks, karaoke
8th Street Café
251 9th St. @ Alice
Lunch, dinner, daily specials
Chilli Padi
510-268-1688
337 8th St. @ Webster 510-839-3988
Malaysian cuisine 366 8th St. @ Webster
Alice Street Bakery Café
510-891-8862
Classic Guilin Rice Noodles
Burgers, sandwiches, pastries, salads 251 10th St. @ Alice
Chinatown
510-858-5885
Traditional Guilin cuisine 261A 10th St. @ Alice
Ba Le French Coffee Shop
510-250-9333
D & A Café
Vietnamese
812 Franklin St.
Cantonese cuisine
510-465-3522
702 Webster St. 510-839-6223
Battambang
Eden Plaza Café
Authentic Cambodian cuisine 850 Broadway
Sandwiches
510-839-8815
1111 Franklin St. 510-433-0641
Buffet Fortuna
Food Stall Café
Dim sum, seafood buffet 800 Broadway
Daily specials, lunch and dinner
510-839-1688
326 7th St. @ Webster 510-891-8823
Café 88
Hong Kong-style Chinese food
Fortune Restaurant
388 9th St. @ Franklin
Traditional Chinese seafood
510-844-0651
940 Webster St. 510-839-9697
Café Gabriela
Gourmet Delight Seafood Restaurant
Coffee, sandwiches, salads 988 Broadway 510-763-2233
Traditional Cantonese/live seafood 701 Webster St.
Cam Huong Café Deli
510-832-7661
Gum Kuo Restaurant
Banh Mi Vietnamese sandwiches 920 Webster St. 510-444-8800
Hong Kong-style Chinese food 388 9th St. @ Franklin
Chef Lau’s Chinese Seafood
510-268-1288
Cantonese cuisine
301 8th St. @ Harrison 510-835-3288
156 8
Gum Wah Restaurant
Quickly
Cantonese cuisine
328 10th St. @ Webster
345 8th St. @ Webster
510-251-8838
Juice bar, smoothies
510-834-3103
Rang Dong Restaurant
Hunan Seafood Restaurant & Bar
Vietnamese cuisine 724 Webster St. 510-835-8375
Hunan, Cantonese cuisine 396 11th St. @ Franklin
Restaurant Peony
510-444-1155
Hong Kong-style cuisine, dim sum
Joy Luck Restaurant
388 9th St. @ Franklin 510-286-8866
Cantonese cuisine, dim sum
Ruby King Bakery
510-832-4270
Bakery
Kim Huong
718 Franklin St. 510-835-2366
Vietnamese cuisine 304 10th St. @ Harrison
Saigon Grill
510-836-3139
Vietnamese cuisine
Napoleon Super Bakery
417 7th St. @ Franklin 510-763-1767
Bakery
Shan Dong Mandarin Restaurant
810 Franklin St. 510-268-8883
Northern-style dim sum, Mandarin
Nature Vegetarian Restaurant
328 10th St. @ Webster 510-839-2299
Cantonese vegetarian cuisine
Shooting Star CafĂŠ
1116 Franklin St.
Desserts, Asian fusion
510-238-9688
1068 Webster St.
New Gold Medal Restaurant
510-251-9882
Sobo Ramen
Extensive Cantonese menu
Japanese noodle house
389 8th St. @ Franklin 510-465-1940
988 Franklin St.
New Idea Restaurant
Spices 3
510 268-8926
Taiwanese, Sichuan food
Fine Chinese cuisine, dim sum
369 12th St. @ Franklin
383 9th St. @ Franklin 510-834-9769
510-625-8889
Phnom Penh House
St. Anna Coffee Shop
251 8th St. @ Alice
326 8th St. @ Webster
Daily specials, lunch and dinner
Family-friendly Cambodian dining
510-893-1238
510-893-3825
157 9
Chinatown
327 8th St. @ Webster
Sweet Booth
Anula’s Café
388 9th St. @ Franklin St.
breakfast and lunch
510-893-3633
1319 Franklin St.
Ice cream, candy, yogurt parfait
Tao Yuen Pastry Bakery, dim sum 816 Franklin St.
Aria Grill
Mediterranean and Afghan food 308 14th St. @ Harrison
510-893-2742
Chinese dumplings
Awaken Café
989 Franklin St. 510-459-6265 Chinatown
510-834-3023
510-834-9200
Tian Jin Dumplings
Vien Huong Restaurant Vietnamese noodles, soup, rice plates 712 Franklin St. 510-465-5938
Central Downtown
Organic coffee, homemade
Ying Kee Restaurant Cantonese-style
387 9th St. @ Franklin 510-465-1888
Yummy Guide Snacks, lunch, dinner
358 11th St. @ Webster 510-251-0888
Central Downtown 475 Café
Coffee, food, beer, wi-fi, open late 1429 Broadway 510-836-2058
Banh Cuon Tay Ho Restaurant Vietnamese cuisine 344B 12th St. 510-836-6388
Big Apple Café American deli
406 14th St. @ Franklin 510-465-7011
Binh Minh Quan Restaurant Vietnamese cuisine 338 12th St. 510-893-8136
Bissap Baobab
Oakland’s destination for Senegalese food
Sandwiches, salads, entrees
381 15th St. @ Franklin
475 14th St. (City Center)
510-663-2905
510-451-5959
Analog Café
Bittersweet Café
Coffee, chocolate, savories, pastries
Bar, restaurant, open late
1438 Broadway
414 14th St. @ Broadway
510-238-8700
510-858-5964
Antojeria Mexicana El Chilar Authentic Mexican food
Blessed Garden Chinese Food
419 15th St. @ Broadway 510-444-2991
365 17th St. @ Webster 510-835-0746
158 10
Brown Couch Café
Cupcake Cove
510-452-1664
500 12th St. @ Broadway
340 14th St. @ Webster
Buongiorno Gourmet Express Delis, coffee, tea
Cupcakes, cookies 510-444-4401
Darling’s Elixirs
Craft cocktails & light food
1240 Broadway
1635 Broadway
510-839-7494
510-444-6669
Café 15
Don Willy’s Restaurant
Organic breakfast and lunch 597 15th St. @ Jefferson 510-891-3990
Latin American café, organic chicken 130 Frank H. Ogawa Plaza 510-250-9802
510-839-2228
Downtown Wine Merchants Full service wine bar, lunch, small plates 102 Frank H. Ogawa Plaza
Coffee, tea, breakfast, lunch
(Broadway & 14th)
300 Frank H. Ogawa Plaza
510-250-9110
510-267-8970
Chopstick Chinese Restaurant
Espresso Gourmet Café Fine food, coffees, teas
Chinese food
409 14th St. @ Broadway
328 14th St. @ Webster
510-452-2593
510-832-8832
City Cup and City Grille
Café and restaurant, pizza 1259 Jefferson St. 510-835-2266
Colonial Donuts 1636 Franklin St. 510-834-3736
Faz Restaurant Mediterranean
1111 Broadway 510-272-1111
Fountain Café Salads, sandwiches
499 14th St. (City Center) 510-451-6400
CORE Kitchen
Fresh and Best Café
City Center
1428 Alice St.
Opening soon
510-836-7942
Crossburgers
Golden Bull Bar
Produce-only restaurant
Natural beef, custom made challah 300 Frank H. Ogawa Plaza 510-817-4463
Asian food café, free wi-fi
Venerable Oakland bar 412 14th St. @ Franklin 510-452-2855
159 11
Central Downtown
Café Teatro
333 17th St. @ Webster Chinatown
Café Talavera
Mexican
Golden Lotus
Juice Joint Eatery
1301 Franklin
322 Frank H. Ogawa Plaza
510-893-0383
510-834-4800
Halftime Sports Bar
Kamdesh Afghan Kabob House
Vegetarian Chinese, Vietnamese
Local bar with pool table 316 14th St. @ Harrison 510-836-4400
Happy Burrito Mexican - casual
1616 Webster St. 510-763-9174
Happy Burrito 2 Mexican - casual
564 14th St. @ Clay
Central Downtown
510-452-8991
The Hatch
Beers, bacon dawgs, late night food 402 15th St. @ Franklin (415) 234-1324
Hi-Life
Pizza, beer, arcade games 400 15th St. @ Franklin 510-444-1585
Hotpot House Hot pot specialties
370 12th St. @ Webster 510-251-2662
IB’s
Hoagies, cheesesteaks 1601 San Pablo Ave. 510-839-5018
Ichiro Japanese Sushi Bar
Fresh sushi, sushi combos 412 15th St. @ Franklin
Enchiladas, pasta, sandwiches
Afghan cuisine
346 14th St. @ Webster 510-286-1900
Layover
Bar, lounge, comedy club 1517 Franklin St. 510-834-1517
Level Two
Mix of local and continental cuisine 1001 Broadway (Oakland Marriott) 510-451-4000
Longitude
Tropical-themed tiki bar, food 347 14th St. @ Webster 510-465-2008
Ma Me House Vietnamese food
416 15th St. @ Franklin 510-272-4700
Max’s Diner & Bar Sandwiches, pastas, salads 500 12th St. (City Center) 510-451-6297
Modern Coffee
Multi-roastery coffee shop, pastries 411 13th St. @ Franklin 510-835-8000
New Karibbean City Caribbean cuisine 1408 Webster St.
510-452-1994
510-251-0769
Jimmy’s Deli
Oakland Hot Plate
1600 Broadway
348 13th St. @ Webster
Sandwiches, salads, snacks
Eco-deli café, event venue
510-268-8039
160 12
Off the Grid
Mobile food extravaganza Fridays 5pm-9pm 1000 Oak St. (Oakland Museum)
Peet’s Coffee & Tea 1111 Broadway 510-844-0061
Penelope Bar/ Restaurant Cocktails, wine, beer 1120 Clay St.
Specialty’s Café & Bakery
Coffee, baked goods, sandwiches 155 12th St. @ Clay St. 877-502-2837
Spice Monkey
Exotic cuisine in beautiful setting 1628 Webster St. 510-268-0170
Starbucks Coffee 1200 Clay St. (City Center)
510-834-0404
510-832-1767
Pizza Man
Take it Easy Thai
1422 Broadway
351 17th St. @ Webster
Pizza, pasta
Cafeteria-style Thai 510- 452-2442
Prospect Park
Tambo
1633 Broadway
1414 Jefferson St.
Burgers, sandwiches
Peruvian/Latin American
510-834-1818
510-663-8262
Quick Bite
Tay Ho Vietnamese Restaurant
Fast food, traditional American 1511 Franklin St. 510-839-7925
Radio Bar Bar/lounge
435 13th St. @ Broadway 510-451-2889
Rio California
Brazilian café, outdoor seating 1233 Preservation Park Way (btwn MLK/Castro & 12th/14th) 510-834-2565
Rotisserie Deli
Sandwiches, salad bar, buffet, outdoor seating
Vietnamese cuisine
344 12th St. @ Webster 510-836-6388
Tenchi Japanese Restaurant Casual, sushi, Japanese 578 14th St. @ Clay 510-891-8889
Tia Maria
Mexican food, deli 1221 Broadway (City Center) 510-451-2466
Tribune Tavern
Great food & drinks in the historic
200 Frank H. Ogawa Plaza
Oakland Tribune Tower
510-268-1301
401 13th St. @ Franklin
Saigon Restaurant
510-452-8742
Vietnamese food
326 Frank H. Ogawa Plaza 510-465-4545
161 13
Central Downtown
510-625-8383
Twelve Bar
Duende
signature cocktails
of wines
1001 Broadway (Oakland Marriott)
468 19th St. @ Telegraph
510-451-6190
510-893-0174
Uncle Willie’s
Fat Cat Café
614 14th St. @ Jefferson
1720 Telegraph Ave.
510-465-9200
510-663-0698
Uptown Juice Company
Fauna
Fresh organic juices
1900 Telegraph Ave.
1629 Broadway
510-286-0100
Wide range of wines, beers,
BBQ, fish, gumbo
510-985-9852
Central Downtown
Uptown Bar Dogwood
Bar w/locally-farmed meat counter, grilled cheese 1644 Telegraph Ave.
Uptown
Coffee, sandwiches
Casual, Art Deco-style bar, snacks
Flora
Upscale classic California cuisine 1900 Telegraph Ave. 510-286-0100
Frida Café
Breakfast, lunch, coffee, smoothies 2300 Broadway
510-444-6669
510-834-8477
Belly
Hopscotch
1901 San Pablo Ave.
Japanese
Asian fusion cuisine, burgers 510-839-0000
Café Van Kleef Eclectic bar/nightclub
Lake Merritt Office District
Spanish-inspired, fine selection
1621 Telegraph Ave.
Upscale diner, American and 1915 San Pablo Ave. 510-788-6217
Hutch
Regionally inspired Southern food,
510-763-7711
whiskey
Camber
510-836-0842
Southeast Asian cuisine 1707 Telegraph Ave.
2022 Telegraph Ave.
Lost and Found
510-663-4560
Beer, wine, snacks, outdoor seating
The Den at the Fox Theater
510-763-2040
Classy bar inside Fox Theater building, VIP tables 1807 Telegraph Ave.
Diving Dog Brewhouse
30 taps, bottles and Oakland wines, brew your own beer 1802 Telegraph Ave. 510-457-1148
2040 Telegraph Ave.
Luka’s Taproom & Lounge Oysters, steak, burgers, beer 2221 Broadway @ Grand 510-451-4677
Make Westing Bar, light food, bocce 1741 Telegraph 162 Ave. 510-251-1400
14
Mockingbird
Woods Bar & Brewery
1745 San Pablo Ave.
in-house
510-290-0331
1701 Telegraph Ave.
New Parish
Xolo Taqueria
579 18th St. @ San Pablo
specialties
510-444-7474
1916 Telegraph Ave.
Locally-sourced, rustic cuisine
Music club, lounge
Ozumo
Upscale Japanese, sushi, robata 2251 Broadway @ Grand 510-286-9866
Picán
Gourmet Southern w/California twist 2295 Broadway @ Grand 510-834-1000
Bar with outdoor seating 1741 San Pablo Ave. 888-477-928
Rudy’s Can’t Fail Café
Co-owned by Green Day’s Mike Dirnt Diner food, bar, open late 510-251-9400
Somar Bar Bar/lounge
510-986-0151
Zaya Café 1768 Broadway
Breakfast, sandwiches, pizza, comfortable seating 510-444-7888
Lake Merritt Office District 19th Street Station Venerable Oakland bar, eclectic decor 339 19th St. @ Webster 510-893-1919
Uptown
1805 Telegraph Ave.
Fun and casual; fresh taco, burrito
Anfilo
Ethiopian cuisine, specialty coffee 35 Grand Ave. @ Webster 510-828-2759
Starbucks Coffee
Aroma Café
510-834-8406
1900 Franklin St.
Starline Social Club Bar, dining room, event venue
645 West Grand Ave. @ MLK, Jr. Way 510-593-2109
Tierra Mia Coffee
Great pastries/coffee next to the Paramount Theatre 2001 Broadway 510-986-0511
Bakery and café 510-763-3930
Aroma Café Bakery and café
1901 Harrison St. 510-452-2233
Athenian Café and Deli Greek
2125 Franklin St. 510-465-4590
163 15
Lake Merritt Office District
1727 Telegraph Ave.
420 West Grand Ave. @ Broadway
Central Downtown
Rock Steady
Creative artisanal beers brewed
Axtlan Taqueria & Deli
Coco Café
Mexican
1924 Franklin St.
1904 Franklin St.
510-268-9021
510-452-3504
Bar Three Fifty-Five Classic cocktail lounge
355 19th St. @ Webster
Coloso Coffee
Sightglass coffee, Sandbox Bakery pastries 1715 Webster St.
510-451-3355
415-240-7377
Bay Fung Tong Tea House
Da Vinci’s Pasta and Pizza
1916 Franklin St.
1814 Franklin St.
Chinese cuisine
Italian
510-832-3298
510-444-0900
Billy’s
Davan Thai Cuisine
1938 Broadway
1803 Webster St.
Snacks, deli 510-444-4188
Bombay B’s Indian Bistro
Indian cuisine, beers, wine 2212 Broadway @ Grand Ave. 510-844-0170
Buma’s Pizzeria
Whole pizzas, slices, wings, salads 325 19th St. @ Harrison 510-250-9885
Lake Merritt Office District
Deli, coffee & tea
Burger Gourmet Burgers, sandwiches
351 19th St. @ Webster 510-268-9022
City Lights Café Breakfast, lunch, coffee 2121 Harrison St. (Cathedral Christ of Light Plaza) 510-496-7276
Club 21
Gay and lesbian nightclub 2111 Franklin St. 510-268-9425
Club BNB
Gay and lesbian nightclub 2120 Broadway 510-444-2266
Thai
510-832-4416
Donut Savant
Fresh donuts, coffee, tea 1934 Broadway 510-972-8268
Drexl
Well-priced watering hole, skeeball 382 19th St. @ Franklin 510-788-5002
Era Art Bar & Lounge Eclectic cocktails, art
19 Grand Ave. @ Broadway 510-832-4400
Extreme Pizza
Freshly made gourmet pizza 15 Grand Ave. Coming soon
Farley’s East
Coffee, panini sandwiches, wi-fi Oakland’s first Parklet! 33 Grand Ave. @ Broadway 510-835-7898
Ike’s Lair Sandwiches
2204 Broadway (Franklin Plaza) 510-338-6789
16
164
La Bonita Taqueria
Plum Bar + Restaurant
2200 Broadway (Franklin Plaza)
whole new way
510-663-3007
2216 Broadway (Franklin Plaza)
Mexican food
Liba Falafel
Dress-your-own falafel bar 380 17th St. @ Franklin 415-806-5422
Loring Café
Bohemian fine dining, stunning decor 37 Grand Ave. @ Webster 510-839-3700
Lunchbox
Fresh sandwiches, soups, salads 1720 Franklin St. 510-836-0703
Modern Coffee
Multi-roastery coffee shop, pastries 381 19th St. @ Franklin 510-835-8000
Molcajete Restaurant Organic, local grown Mexican food 1734 Webster St. 510-466-6652
The Octopus Literary Salon
Café, books, event venue 510-388-1043
Old Brooklyn Bakery Coffee, bagels, breakfast 2228 Broadway 510-250-9628
Pho 84 Restaurant Vietnamese noodles, soups 354 17th St. @ Webster 510-832-1338
Parlour Wood Fired Pizza
Wood fired pizza, full bar 357 19th St. @ Webster
510-444-7586
Pure Natural Café Healthy, affordable food 376 17th St. @ Franklin 510-465-9292
Specialty’s Café & Bakery
Coffee, baked goods, sandwiches 155 Grand Ave. @ Kaiser Plaza 877-502-2837
Stag’s Lunchette
American, breakfast, sandwiches 362 17th St. @ Webster 510-835-7824
Starbucks Coffee 315½ 20th St. @ Harrison 510-465-8292
Suya
African-Caribbean grill 408 22nd St. @ Broadway 510-465-7892
Taiwan Bento
Taiwanese, Asian-fusion 412 22nd St. @ Broadway (Franklin Plaza) 510-250-9858
Torpedo Sushi
Handheld uncut sushi rolls 25 Grand Ave. @ Broadway 510-228-4111
Umami Burger Organic burgers
2100 Franklin St. 510-899-8626
Uptown Café & Crepes
Breakfast, salads, crepes, paninis 410 21st St. @ Franklin 510-251-9090 165
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Lake Merritt Office District
2101 Webster St.
American food and drink in a
KONO (KoreatownNorthgate)
Kingston 11 Restaurant
Amazona’s Pizza
Breakfast, lunch
New York-style pizza, pasta, calzones 2427 Telegraph Ave. 510-625-1233
2270 Telegraph Ave. 510-465-2558
Koffee Pot 2532 Telegraph Ave. 510-452-2755
Koreana Plaza Market
Bole Ethiopian Restaurant
Korean grocery store
2805 Telegraph Ave.
Legionnaire Saloon
Ethiopian food 510-645-1111
2370 Telegraph Ave. 510-986-0851
Bar, performance venue
Café Dareye
2272 Telegraph Ave.
2504 Telegraph Ave.
Louisiana Fish & Chips
Ethiopian, vegetarian 510-286-1900
510-735-9095
CommonWealth Café & Pub
Best fish & chips in Oakland
2882 Telegraph Ave.
Off the Hook
Café and public house 510-663-3001
2817 Telegraph Ave. 510-673-7333
Seafood & super burritos
Dan Sung Sa
2432 Telegraph Ave.
2775 Telegraph Ave.
Ole Ole Burrito Express
Late night Korean cuisine, bar 510-663-5927
510-834-8182
Burritos
The Double Standard
2435 Telegraph Ave.
2424 Telegraph Ave.
Shashamane
Craft cocktail lounge 510-879-7601
Gogi Time
Korean BBQ, hot pot 2600 Telegraph Ave. KONO
Jamaican and Californian cuisine
510-834-5757
Good Hop Bottle Shop Hundreds of bottled & canned craft beers
510-834-5700
Ethiopian and East African culture/cuisine 2507 Broadway 510-868-4318
Stork Club
Bar and club with live music 2330 Telegraph Ave. 510-444-6174
Valdez Triangle
2421 Telegraph Ave. 510-338-6598
166 18
Sweet Bar Bakery
Hawker Fare
coffee, tea
2300 Webster St.
2355 Broadway
510-832-8896
Artisan pastries, organic espresso,
510-788-4997
Telegraph Beer Garden
Coffee, eats, beer garden 2318 Telegraph Ave. 510-444-8353
The New Parkway Theater Movie theater with couches, food, beer, wine 474 24th St. @ Telegraph Ave. 510-658-7900
Z CafĂŠ & Bar
American bistro cuisine 2735 Broadway 510-663-2905
Valdez Triangle
Southeast Asian street food
MUA
Modern American cuisine, edgy art 2442 Webster St. @ Broadway/25th 510-238-1100
Space Burger
Retro-future burger joint 2150 Telegraph Ave. 831-588-7471
Trueburger
House-ground burgers, shakes 146 Grand Ave. @ Valdez 510-208-5678
Whole Foods Market
Groceries, prepared foods, deli, salad bar 230 Bay Place @ Harrison 510-834-9800
alaMar Kitchen & Bar
Seafood, modern casual dining 100 Grand Ave. @ Valdez 510-907-7555
Au Lounge
Bar, lounge, live Reggae Wednesdays 2430 Broadway 408-210-4903
El Burrito Gordo Burritos
KONO
326 23rd St. @ Webster 510-835-5411
Gregory’s
Gourmet desserts, wholesale bakery 285 23rd St. @ Valdez
167 19
Valdez Triangle
510-272-9722
Downtown Oakland Wine Tasting Rooms Campovida Jack London
Periscope Cellars Old Oakland
Hand crafted small lots of Rhone & Italian varietals 95 Linden St. btwn. Adeline/Brush Tues-Wed 4p-7p, Thurs-Fri 4p-9p, Sat 12p-9p, Sun 12p-6p 510-550-7273
Distinctly non-traditional 510 9th St @ Washington (Swan’s Market) Wed-Thurs 6p-9p, Fri-Sat 12p-9p 510-655-7827
Rosenblum Cellars Jack London
Wine Tasting Rooms
Cerruti Cellars Jack London
Juicy Zinfandels, delightful Rhones Relics from the past, 10 Clay St. @ Water St. current award-winning wines Sun-Thurs 11a-7p, Fri-Sat 11a-9p 100 Webster St. #100 @ Embarcadero 510-645-9823 Sat & Sun 1p-6p 510-550-2900 TwoMile Wines
KONO
Dashe Cellars Jack London
Sustainably farmed wines made for drinking, not judging 477 25th St. btwn. Telegraph/Broadway Sat 2p-5p 510-868-8713
Old-world craftsmanship, extraordinary vineyards 55 4th St. @ Fallon Thurs-Sun 12p-6p 510-452-1800
Urban Legend Jack London
Jeff Cohn Cellars Jack London
It’s all about you 621 4th St. @ Jefferson Fri-Sun 1p-6p 510-545-4356
Terrior driven Rhônes, Zinfandels, proprietary blends 160 Franklin St., Suite 100 @ 2nd Fri-Sun 1p-6p 510-465-5900
OaklandWineTrail.com
EastBayVintners.com 168
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FARMERS’ MARKETS
Downtown Oakland Farmers’ Markets
Jack London Square Farmers’ Market
Broadway & Water St. (Jack London Square) Every Sunday, 9a-2p
9th St. between Broadway and Clay St. Every Friday, 8a-2p
Uptown Oakland Farmers’ Market
21st St. & Kaiser Plaza (Ordway Building Plaza) Every Wednesday, 10a-2p (April 15th to November 11th)
169 21
Farmers’ Markets
Old Oakland Farmers’ Market
JACK
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NEXT STOP: Oakland’s Urban Wine Trail
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NEW EVENING HOURS! 3rd edition, June 2015
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Explore Oakland: VisitOakland.org MeetDowntownOak.com DowntownOakland.org List of establishments in this guide provided by Jack London Square, Jack London Improvement District, Oakland Chinatown Chamber of Commerce, Old Oakland Neighbors, and the Downtown, Lake Merritt-Uptown and KONO Community Benefit Districts.
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