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communicated to the facility or employer who receives the chemical. Manufacturers, importers, and distributors are also responsible for updating SDSs anytime new developments or changes occur for the classification of a certain chemical.

• Employers must make the SDSs they receive easily accessible for workers and are responsible for maintaining the stock. The chemical safety training that employers are required to provide must include interpreting and using SDSs. Instruction on hazardous substance exposure is difficult without the data sheet to use as a starting point, so employers should request SDSs if they do not have an adequate supply.

SDSs must be readily accessible for reference when employees have questions or need to ensure they are taking the proper precautions as they come into contact with dangerous substances. The sheets should be located in the actual work area, and kept either physically in a binder or electronically on an accessible computer. Many manufacturers send a paper copy of the SDS with the chemical order. Keeping track of this copy is essential, as you cannot simply rely on using Google or any other type of search engine to find accurate SDSs.

Chemical Safety in the Workplace

By now, all facilities in the US should have upgraded to the SDS format for every chemical that they use. Businesses that are audited by OSHA and found to have missing or inadequate chemical information may be cited with a violation. Employees need to be fully aware of the risks that are involved with their daily operations, and they should also have an understanding of the steps they can take to improve their own safety as they handle chemicals.

Safety Data Sheets are integral to hazard communications and chemical safety; by having them on hand, SDSs play an essential role in reducing the risk of a chemical accident and help minimize the impact if an accident does occur. S

EGSW Eliminating Grease and Odor with Micro-Solve® and Odor-Solve Systems.

NOT AN ENZYME, A BACTERIA, OR A QUICK-FIX EMULSIFIER

Micro-Solve® conditions grease which releases nutrients that feed existing microorganisms. Collection systems stay clean, corrosion is prevented and grease will not re-solidify. Micro-Solve® aides in water/oil phase separation. Troy Najar 512-569-6476

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What is Good Customer Service?

By Indeed Editorial

Excellent customer service is part of any organization’s essential building blocks. Possessing good customer service skills may help you thrive in various occupations and careers, including sales, consulting, retail, food and beverage, public service, advertising, and marketing. Building good relationships with individuals is part of providing excellent customer service. In this article, we’ll discuss good customer service and how to provide it.

How to provide good customer service –

1. Be Friendly

Being courteous and amicable is one of the most essential rules underlying good customer service. Always welcome customers with a smile and be kind and respectful at all times.

Pay attention to the customer’s needs and provide assistance even before they ask. If you are aware of a problem, act.

Don’t wait for someone to call in a report or makes contact.

It’s critical to be friendly and understanding towards your customers, even in tensed or confrontational situations.

2. Respond Promptly

Another aspect of effective customer service is the promptness with which you respond. Customers valve prompt responses to their inquiries, particularly when they have time-sensitive needs. Strive to return all phone calls and emails within 24 hours for good customer service. Inform customers of the time it may take you to assist them.

Contact the customer and acknowledge the concern. If possible, provide a timeline for the response. No contact implies that no one has been assigned the problem or the concern is not considered important.

3. Know Your Service or Product

To provide exceptional service to your consumers, be well versed in all attributes of the goods or services you’re offering and responsible for. If someone calls in a concern about

“dirty water,” it would be essential to know what dirty water is, what causes it, and what steps you will enact to address the concern and resolve all issues while restoring consumer confidence in the product. Follow up with the one that made the notification. Never make a promise that

“you” cannot provide. 4. Listen To Your Customers

The art of listening is a straightforward and simple means to offer exemplary customer service. Often, customers just want to be heard and acknowledged. It is critical that you make every effort to actively listen to what they want to say. Some feel better once they have been allowed to express their feelings and are reassured that there is no immediate danger or threat.

5. Remember To Say Thank You

Thank you for bringing this concern to our attention; we pride ourselves on providing the best product and service that we can. I will be back in contact with you after I have an opportunity to act. Be sincere

6. Get To Know Your Service Area and Customers

Knowing your customers and anticipating their needs or concerns is essential to providing excellent customer service.

If you have a section of your system that routinely reports taste and odor issues, schedule routine line flushing before you begin receiving calls. Documentation is vital in determining patterns. Report recurring events in the same area and get the supervisor and perhaps engineers to provide more permanent solutions.

7. Focus on Relationships

A good relationship with your customers can help you maintain their support and loyalty. By demonstrating that you genuinely care about them will lead to appreciation and respect. One way to gain respect is by displaying integrity and professionalism at all times.

8. Keep Your Promises

Keeping your word and commitments to your customers demonstrate that you value them. It’s critical to remember every promise, regardless of whether it’s published on the corporate website, expressed in an online email or text, or discussed during a phone call. Be mindful that customers remember when you or your company commit to something.

Texas Water Utilities Association 44th Annual Panhandle Regional School April 5 - 7, 2022 Held at the Amarillo Civic Center, 401 S. Buchanan Amarillo, Texas

WATER COURSES WASTEWATER COURSES WATER/WASTEWATER/OTHER COURSES

Basic Water Basic Wastewater Management Surface Water Production II Wastewater Treatment Utility Safety Ground Water Production Wastewater Collection Calculations

Water Distribution Activated Sludge Pump and Motor *Wastewater Lab Chlorine & Chlorine Systems

*Wastewater Lab will be held at the City of Amarillo’s Environmental Laboratory at 4001 S. Osage St.

TO REGISTER PLEASE VISIT OUR WEBSITE PanhandleRegion.com Join TWUA and pay the member price and get all the benefits of being a TWUA Member, call 512-459-3124 Pre-Registration Fee - TWUA MEMBERSHIP WILL BE VERIFIED!

Course TWUA Member Non-Member

All Courses $280 $380

Late / On-Site Registration Fee After 4/28/22

Course TWUA Member Non-Member All Courses $330 $430

On-Site Registration at the door will begin on Tuesday at 7:15 am. Pre-Registered students can pick up their name badge and information packets from the registration booth. Registration fee includes training manuals, snacks, refreshments, and noon meals.

TESTING INFORMATION

Anyone wanting to take a TCEQ paper exam at the conclusion of the school will be required to fill out the on-line Occupational Licensing Electronic Application (OLEA) 30 days prior to attending classes. Visit TCEQ website for more information. All exams will be given on Thursday at 1:00 pm. *Photo ID Required for all exams*

All Exam Fees are $111, pay on-line at TCEQ website or by check payable to TCEQ!

HEADQUARTERS HOTEL

Embassy Suites by Hilton Amarillo Downtown

For Reservations call 806-803-5500

Make sure to mention that you will be attending the TWUA Regional School to receive the special discount rate.