We’re the Specialists in Social Care & Care Assistant Recruitment Social Care & HCA Ireland
National Provider of Healthcare Professionals to:
Feidhmeannacht na Seirbhise Sláinte Health Service Executive
Index
Who We Are
03
What We Do
05
Who We Work With
06
Our Process
08
Resourcing
10
Case Studies
12
Compliance
16
Training
18
What You Are Saying
20
Corporate Social Responsibility
22
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Who We Are TTM Healthcare is a pioneering recruiter of domestic and international health and care professionals. We work with clients across the United Kingdom, Ireland and Middle East to deliver award-winning, multidisciplinary staffing solutions. Our expert divisions: - Allied Health Professionals - Doctors - Nurses - Healthcare Assistants - Social Care
Our recruitment services: - Locum/temporary - Contract - Permanent - Large scale ‘projects’ - Executive search
Trusted Partner With a 100% fill rate across many specialities, and over 3,500 highly skilled permanent placements each year, TTM Healthcare is an approved framework supplier of healthcare professionals across all specialisms to the HSE, Tusla, NHS and HSC Northern Ireland. We are proud to work with a comprehensive network of clients across the public, private and voluntary sectors.
As your staffing partner, we promise you: - Cost-effective cover - 24/7/365 on-call support - Rapid response times - Dedicated Account Management with a single point of contact on our team - Safe, suitably qualified staff, fully vetted by our internal Compliance Division
Our team of 140 recruitment experts deploy market-leading solutions that successfully connect clients with quality professionals. We inspire confidence and peace of mind through complete transparency and unwavering commitment to quality and integrity. Throughout our 15 years’ experience, our clients and candidates have remained firmly at the heart of TTM’s strategy. Your success is the cornerstone of our success.
Award-winning service Our dedication to excellence has been recognised by the most prestigious awards in the UK and Ireland. - Healthcare Agency of the Year, 2013, 2014 & 2016, National Recruitment Federation - Professional Services Agency of the Year, Recruiter Awards 2016 & 2017 - Gold Standard Deloitte Best Managed Company
We wish to integrate our service as seamlessly as possible with your daily work, taking all the stress out of critical hires and last minute staffing shortfalls, saving you time and leaving you free to concentrate on frontline services.
NATIONAL RECRUITMENT FEDERATION
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What We Do TTM Healthcare is the largest supplier of social care staff to Ireland’s not-for-profit sector, and an approved framework supplier of healthcare assistants and social care staff to the HSE and Tusla Child & Family Agency. We work 24/7 to maintain a 95% fill rate on temporary requirements, and make 3,500 permanent placements each year. Peace of mind Employers nationwide trust us to find qualified, compliant workers to resolve their long-term needs and last minute emergencies. Together, we create safe, cost-effective staffing partnerships. –– Safe: all staff supplied by TTM Healthcare are suitably qualified and fully vetted. –– Cost-effective: we work with you to create affordable, quality solutions that fit your budget. Our simple, transparent invoicing means that weekly temp invoices arrive with timesheets, so you can see exactly what each unit spends. –– Partnership: we work collaboratively with you, and welcome your feedback. As well as regular meetings and calls, each quarter we solicit Candidate Appraisals aligned to your internal values and processes to continuously improve our service to you.
Make it work for you Contact our Social Care & HCA Division today for a confidential, non-committal discussion about how we can work with you:
Temporary recruitment We deliver qualified personnel to help you stay safely fully staffed, even at short notice. With a fill rate of over 95% across a huge volume of requirements, solving temporary vacancies on an ad-hoc, short or long-term basis is a vital part of our services. –– 24/7 on-call service –– Real-time updates every 30 minutes until shift is filled –– Senior manager on-call at all times to deal with critical incidents –– Consistency: we create a relief panel specific to you, among our staff. These staff are inducted into your service, so that a familiar face comes through the door, ready to hit the ground running, right from the very first shift. Permanent recruitment The team at TTM Healthcare placed over 3,500 health and care professionals in permanent roles last year. We know who you want: 80% of the candidates we shortlist are selected for interview. We keep you up-to-date with regular feedback until a position is filled Find your future leaders with Executive Search With the experience and ability to identify and secure top talent, our Executive Search Team specialises in senior appointments, including Chief Executives, senior, specialist and middle management.
065 689 6300 socialcare@ttmhealthcare.com
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Who We Work With We are proud to provide skilled, sought after professionals to the most well-respected care providers nationwide. We maintain the same unparalleled commitment to safety, market-leading service and consistent results for each client, no matter how big or small. The most respected healthcare employers across Ireland, the UK and Middle East choose to work with TTM Healthcare.
HSE, HSC, NHS
Voluntary organisations
We are an approved framework supplier to the HSE and Tusla Child & Family Agency in the Republic of Ireland, while also being a lead recruitment partner of the HSC Northern Ireland and the NHS in the UK.
Our permanent and temporary placements support voluntary and not-for-profit services across Ireland. Our particular areas of experience and expertise include:
Private hospitals, clinics & residential care homes
- Physical & Sensory Disability Services
- Intellectual Disability Services
- Homeless, Addiction & Refuge Services
Our clients include prestigious private hospitals, clinics and providers of residential care services.
TTM Healthcare’s Social Care and HCA Team consistently secures highly skilled professionals to take up roles across the following specialities: - Social Care Workers - Homeless Support Workers - Outreach/Family Support Workers - Healthcare Assistants - Team Leaders
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- Service Managers - Person In Charge - Regional Managers - Directors of Services
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Our Process
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At TTM Healthcare, we build 15 years of experience and industry insight into every recruitment campaign. Each step of our tried and tested process is tailored to meet the particular challenges of your requirement.
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Face-to-face meeting We meet for an in-depth discussion of your requirements to ensure we find exactly who you need.
Delivering results Key deliverables and milestones are agreed and regular progress reports scheduled.
Dedicated Account Manager An experienced Account Manager is appointed, so that you always deal with a single point of contact who is familiar with your requirements.
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Advertising & marketing Extensive, targeted on and ofine advertising and marketing campaigns attract the highest calibre candidates.
Screening & shortlisting We screen CVs and speak to every professional before creating a shortlist for you to consider.
Interview arrangements Full coordination of interview panels and interview days, as you require.
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On offer Management of the entire offer process from start to finish once you have made your decision.
Start dates & beyond Full aftercare including, as necessary, compliance files, induction days and training.
Improving our process We welcome your feedback, building your suggestions into our approach, so that we constantly improve our service.
This robust process is proven to deliver highly successful results for our clients every time. Get in touch to find out how it could work for you. 09 Social Care and HCA Ireland
Resourcing TTM Healthcare has the reach and resources to find, attract and recruit the highest quality of healthcare professionals for you. Together, we create a tailored communication plan to exploit the most effective recruitment channels, including: TTM Healthcare website Investment into our web functionality, Search Engine Optimisation (SEO), and Pay Per Click (PPC) advertising means we are now reaching millions of healthcare professionals online.
Newly qualified professionals By attending college career fairs, university ‘milk rounds’, and arranging guest lectures with graduating classes, we nurture relationships with third-level institutions around Ireland.
Over 100 job boards Extensive advertising across the most successful specialist and generalist job boards, aggregator websites and CV databases.
Offline media Print advertising in local and national newspapers and relevant publications, regional and national radio, leaflet drops, and display advertising.
Email marketing Email campaigns targeting the candidates registered on our database to specifically promote the current opportunities on offer. Referral schemes We incentivise referrals from valued professionals on our database, across our website and social media platforms. 100,000+ database Internal database mining proactively identifies potential candidates not currently active on the jobs market. Events We host open days strategically throughout the country to meet all interested professionals. We attend all sector-specific networking events and conferences, as well as international open days.
Dual branding To raise particular awareness of your vacancies, our dedicated in-house marketing team can create a bespoke campaign featuring your branding, that may include: – A co-hosted open day or interview event – Adverts across our social media accounts – A microsite hosted within TTM’s own website Looking overseas? TTM Healthcare has an international network of local partners based in potential candidates’ countries of origin. These partners have local knowledge and work to expand our global reach as on-the-ground extensions of TTM Healthcare.
Allow us to introduce you... Our reputation as a career partner of quality and integrity makes TTM Healthcare the first point of contact for Irish healthcare professionals considering a career change. On a daily basis, each of TTM Healthcare’s recruiters invests time and resources to increasing our pool of talent and network of quality contacts. Tell us who you need for your team; it will be our pleasure to introduce you. 10 Social Care and HCA Ireland
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Case Study A 95% fill rate and specific panel of 100 fully inducted relief staff take all the disruption out of temporary staffing.
100
fully inducted professionals
Profile
Challenge
Our client is a leading voluntary organisation dedicated to empowering citizens with intellectual disabilities, and their families, to lead fulfilling lives at the heart of the community. The organisation runs 68 different residential, respite, and day services across six counties in the Midlands.
While the organisation employed their own team of committed and hardworking staff, and a supporting relief panel, they found that they still struggled to meet some of their last minute and short-term staffing needs. Temporary staff called in at the last minute could be disruptive to the cosy, homely atmosphere of their services.
Our approach TTM Healthcare met with service managers to gain an understanding of their short and medium-term support needs, the organisation’s roster patterns, and all their mandatory training and compliance requirements. Armed with this knowledge, we set about the identification, recruitment, selection and training of a panel of staff. Importantly, each selected applicant made a commitment to being available at short notice to support the service in an emergency. Once fully trained and compliant, in line with the client’s own specific set of standards, we then organised for the staff to be inducted into the specific services in which they were likely to be deployed. Our inductions mean that staff really hit the ground running; already familiar with the residents and the environment, they can be a real help right from the first moment of their first shift. 12 Social Care and HCA Ireland
Solution
Highlights
100 fully compliant, qualified contractors inducted into 68 services across six counties, with one dedicated Account Manager guaranteeing consistent placements to minimise disruption.
Part of the team: having listened to the client’s concerns, we made sure to consistently place the same staff in the same services to minimise disruption to daily life. This meant that, before long, the panel became familiar faces to the service users and a real part of the team. Our locum workers loved getting to know residents and service users who, in turn, began to look forward to their arrival on shift.
Success
Account management: our client really valued their dedicated Account Manager, secure in the knowledge that there was one designated person tasked with understanding and meeting their needs.
The TTM model of consistency was a resounding success. We are now the client’s lead recruitment partner with a panel of almost 100 locum staff working in a variety of ways in order to meet the needs of the service. This can range from staff being rostered on a full-time, part-time or consistent relief basis in specific services.
Fill rates exceeding 95% inspired trust in service managers that we would have staff available when they needed them most. This was often at short notice or out of hours; these requirements were ably managed by TTM Healthcare’s On-Call Team. 13 Social Care and HCA Ireland
Case Study Crisis support: a panel of fully compliant staff inducted within 10 days to support front-line services.
95% fill rate
Profile
Agreed solution
One of TTM Healthcare’s valued clients provides residential, respite, educational, and day services to over 850 children and adults with intellectual disabilities. Their services are based across North Kildare and South-West Dublin.
– A team of TTM agency staff would be rostered in a full-time capacity. Each worker would work specifically in one unit on rolling full-time lines.
Our partnership
Results
This leading voluntary service approached TTM Healthcare in 2014 when their agency of choice repeatedly struggled to respond to staff requirements. TTM Healthcare met with key service stakeholders to:
A panel of fully compliant staff were inducted across the service within 10 days
– Understand where pressures existed – Determine staff compliance and training criteria – Develop roster management systems
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– A supplementary relief panel would be recruited to meet any other last minute or emergency requirements
Highlights Building a team i. The team at TTM: TTM Healthcare introduced the client to their appointed Account Managers – the key team members who would be their first point of contact for all requirements going forward. Outside of office hours, our Account Managers are supported by experienced co-ordinators, on-call 24 hours a day. ii. The team of agency workers: the service was anxious that new staff be integrated as seamlessly as possible. TTM recruits were a key new part of their staff, and would not be treated any differently to direct employees, which helps to guarantee consistency and commitment from the agency staff. Roster system Together, TTM Healthcare and the organisation devised a roster system that sat easily within the service’s existing way of working. – Service managers complete their rosters one week in advance
receipt of requirements – To guarantee consistency, their TTM Account Manager fills shifts using only the panel of previously inducted workers – 95%+ successful fill rate maintained through this simple but effective system Training When placing an agency worker on shift, we mirror the training requirements of the service’s own staff to ensure consistency of skills. A team of compliance officers monitors all staff placed with these services, ensuring all stipulated certifications are fully up-to-date and compliant with HIQA standards. Consultation & feedback As well as soliciting feedback and comments from the organisation’s managers, structured appraisals are scheduled for all agency staff assigned to their services on a regular basis. This helps TTM Healthcare to continuously improve our service.
– Any gaps unfilled by their own direct panel are handed to TTM – 24 hours guaranteed turnaround time from 15 Social Care and HCA Ireland
Compliance At TTM Healthcare, we take our duty of care just as seriously as you do. Our Compliance Department is dedicated to safeguarding patients and service users, and protecting professionals and employers.
Peace of mind Each week, over 1,200 of TTM Healthcare’s locum health and care professionals go to work in hospitals, homes and services across Ireland and the UK. No professional goes to work for us until they have passed our rigorous compliance process. This is the bedrock of our reputation for quality and integrity earned over the past 15 years in operation. Healthcare standards A national provider of healthcare professionals to the HSE and Tusla in Ireland, we are also an awarded supplier to the NHS on all major frameworks. When vetting applicants, we apply HIQA and HSE standard processes. Beyond the standard to exceptional service. We go beyond mandatory checks to minimise risks and protect all parties. For example: we may request vaccination records, so that candidates going into exposure prone environments are protected.
The safest processes Our quality-assured processes are externally audited every six months to ensure their safety and accuracy in line with HIQA and PSL standards. – ISO 9001:2008 quality-assured processes – Perfect score of 100% in HSE Ireland audits – Data Protection Commissioner registered processor – Internal Quality & Safety Committee created out of Sharing Our Learning, the HSE’s framework for the governance of quality and safety – Liaise with regulatory bodies including CORU, NMBI and IMC to apply the most up-to-date standards File maintenance Our team carries out regular, ongoing checks on all our working temps to ensure their Garda Vetting and training is in date, as well as monthly pin checks on all professionals with protected titles.
NATIONAL RECRUITMENT FEDERATION
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Our Compliance Department Capacity & experience Specialising exclusively in health and care recruitment means we have one of the largest Compliance Departments in the recruitment sector. Our team has over 50 years of combined experience in compliance and quality management.
Pre-employment checks As part of our comprehensive pre-employment process we undertake robust checks including: – Identity Validation – Qualification Validation – Detailed Reference Checks – Employment History Validation – International Clearance
Independent focus Our Compliance Division focuses solely on safety standards, with no commercial interest in placing applicants.
– Verification of Mandatory Training – Fitness to Work – Garda Vetting
Flexibility We are happy to tailor our processes to incorporate any of your additional requirements or particular needs.
Permanent candidates For permanent placements, we check references and professional registrations. At your request, we will complete a full compliance file.
TTM Healthcare
D DE AR IER AW PPL SU 2014
National NHS Collaborative Framework for Nursing International Recruitment
D DE AR IER AW PPL SU
NHS London Procurement Partnership Allied Health Professional/Health Science Services Framework
D DE AR IER AW PPL2018 SU – 6
201
NHS Collaborative Procurement Partnership National Clinical Staffing Framework
Neuven
Standard 2016
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Training TTM Healthcare’s dedicated Training Department organises courses nationwide to help your staff, and ours, stay in line with all HIQA requirements. Our training teaches practical, relevant skills that are vital to ensuring the safety of your service users and staff.
Safe, compliant professionals
Services
Our temporary contractors cannot work if their training is out of date. We make updating their mandatory qualifications as convenient as possible for them, so that we always have fully qualified, compliant professionals ready to work for you.
In-house, customised training Our trainers can travel to your premises to deliver tailored sessions, getting all your staff up to speed in one efficient, convenient step.
Experienced, certified trainers Working under the guidance of our Clinical Supervisor, our course tutors are professionals with solid experience and qualifications in their relevant disciplines. We only employ tutors with recognised training qualifications and a proven track record of encouraging learners to understand and to excel.
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Secure certification When you organise staff training, we return all certificates directly to you, to keep on file to satisfy any regulatory requirements. Tailored training alerts To ensure you are always fully staffed with compliant professionals, we keep a record of your service’s needs in our ‘Training Library.’ We cross reference your requirements with the temporary workers in your service to generate a weekly alert for upcoming training expirations.
Training courses – TCI: Therapeutic Crisis Intervention
– Report Writing
– SAM: Safe Administration of Medication
– Sharps & CPR
– PMH: Patient Manual Handling
– Basic First Aid
– Protection & Safeguarding of Vulnerable Adults incorporating Elder Abuse (SOVA)
– First Aid Responder
– Child Protection & Welfare incorporating Children’s First (2011)
– Ligature Cutter
– Infection Prevention & Control – Buccal Midazolam – Fire Safety Awareness – MAPA: Management of Actual & Potential Aggression
– Managing Self-Harming Behaviours – CPR – Nebuliser Training – Oxygen Training – Food Hygiene/HACCP
Contact details To contact our Training Division, please call 065 686 9300, email training@ttmhealthcare.com or visit our Training Hub online at https://training.ttmhealthcare.ie/
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What You Are Saying
I have always found the team at TTM Healthcare to be professional and enthusiastic in my dealings with them, and always keen to meet our needs. If there are any issues, they take them on board in a calm and friendly manner and come back with a resolution. If, for any reason, our needs change at short notice, they deal with this very efficiently and promptly. Assistant Director of Nursing Leading voluntary organisation From setting up interviews, to finding staff that meet our needs and responding to requests at very short notice, TTM couldn’t be more helpful. It is always a particular pleasure working with them, and I hope we can continue to work together as we aim to give an excellent service to those we serve. Clinical Nurse Manager 3 Voluntary intellectual disability service
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We have been utilising the services of TTM Healthcare since December 2011. We have experienced a consistent level of quality in terms of the agency staff provided and support from all TTM Healthcare staff. We have found their level of professionalism, customer focus, and desire to do business very refreshing, and look forward to continuing our working relationship in the future. Staff Manager Dublin homeless service Very impressed by the staff that I receive from TTM; they are all Garda checked and have references which means they are in line with my HIQA requirements. The links with TTM remain open and communicative, and I am able to tweak my requests accordingly. They also follow through on a promise of consistency, which is a huge selling point to me. Residential Services Manager National rehabilitation service
TTM always seem to provide us with quality staff that can be relied upon. They are always very helpful and friendly, and will do all they can to find you staff even at the last minute. Assistant Manager Not-for-profit regional disability service I have always found TTM Healthcare to be friendly, professional and efficient. They always respond promptly to meet our needs with suitable staff. Clinical Nurse Manager National disability charity
We have been using TTM for the last few years. The staff has been professional and always courteous. There is always someone on the other end of the phone with a friendly helpful voice. Staff is of a good quality, and any issues are dealt with quickly and efficiently. Clinical Nurse Manager 3 Large acute hospital I used TTM’s Executive Search function to recruit a Senior Manager to our organisation. I found the service incredibly focused and responsive; the team worked hard to understand the complexity of the role, and were ultimately successful in attracting a highly experienced and sought-after professional. I can happily recommend this service for attracting high calibre individuals. HR Director Adult & children’s disability support service
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Corporate Social Responsibility Corporate Social Responsibility, volunteering and fundraising are all a big part of life at TTM Healthcare. As a specialist health and social care recruitment company, our clients care for some of the most vulnerable members of society, making us acutely aware of their needs. Corporate Social Responsibility (CSR) is a great way for us to roll up our sleeves and get involved. Our Charities of the Year Each year, our staff nominate a Charity of the Year for Ireland and the UK to benefit from all our fundraising for the following 12 months. In 2014, LauraLynn Children’s Hospice and Anthony Nolan, the blood cancer charity became our first ever ‘Charities of the Year’. In 2015, we opened our charity selection to the public and over 10,000 votes were cast! Our current charity partners are the ISPCC and British Lung Foundation.
Our Values – Team Work – Dynamism – Integrity – People Matter
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Contact details For any queries about our fundraising, volunteering or charitable activities please email csr@ttmhealthcare.com
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Talk to us Contact our Social Care & HCA Division today to discuss how we can work with you. T. 065 686 9300 E. socialcare@ttmhealthcare.com
TTM HEALTHCARE DUBLIN Ground Floor, Block C Apex Business Centre Sandyford, Dublin 18, Ireland F. +353 (0)1 293 9491 E. dublin@ttmhealthcare.ie
TTM HEALTHCARE ENNIS (HQ) Ballymaley Business Park Ballymaley, Ennis Co. Clare, Ireland F. +353 (0)65 686 9303 E. info@ttmhealthcare.ie
TTM HEALTHCARE LONDON Gate House, 1-3 St. John’s Square Clerkenwell, London EC1M 4DH, United Kingdom F. +44 (0)845 384 9461 E. info@ttmhealthcare.co.uk
TTM HEALTHCARE LANCASHIRE Suite 38-39 Manor Court Salesbury Hall Road, Ribchester, Preston, Lancashire, PR3 3XR, United Kingdom F. +44 (0)845 384 9461 E. lancashire@ttmhealthcare.co.uk
T. 1890 88 20 66
W. ttmhealthcare.ie