We’re the Specialists in HCA Recruitment HCA Ireland
National Provider of Healthcare Professionals to:
Feidhmeannacht na Seirbhise Sláinte Health Service Executive
Index
Who We Are
03
What We Do
05
Who We Work With
06
Our Process
08
Resourcing
10
Case Studies
12
Compliance
16
Training
18
What You Are Saying
20
Corporate Social Responsibility
22
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Who We Are TTM Healthcare is a pioneering recruiter of domestic and international health and care professionals. We work with clients across the United Kingdom, Ireland and Middle East to deliver award-winning, multidisciplinary staffing solutions. Our expert divisions: - Allied Health Professionals - Doctors - Nurses - Healthcare Assistants - Social Care
Our recruitment services: - Locum/temporary - Contract - Permanent - Large scale ‘projects’ - Executive search
Trusted Partner With a 100% fill rate across many specialities, and over 3,500 highly skilled permanent placements each year, TTM Healthcare is an approved framework supplier of healthcare professionals across all specialisms to the HSE, Tusla, NHS and HSC Northern Ireland. We are proud to work with a comprehensive network of clients across the public, private and voluntary sectors.
As your staffing partner, we promise you: - Cost-effective cover - 24/7/365 on-call support - Rapid response times - Dedicated Account Management with a single point of contact on our team - Safe, suitably qualified staff, fully vetted by our internal Compliance Division
Our team of 140 recruitment experts deploy market-leading solutions that successfully connect clients with quality professionals. We inspire confidence and peace of mind through complete transparency and unwavering commitment to quality and integrity. Throughout our 15 years’ experience, our clients and candidates have remained firmly at the heart of TTM’s strategy. Your success is the cornerstone of our success.
Award-winning service Our dedication to excellence has been recognised by the most prestigious awards in the UK and Ireland. - Healthcare Agency of the Year, 2013, 2014 & 2016, National Recruitment Federation - Professional Services Agency of the Year, Recruiter Awards 2016 & 2017 - Gold Standard Deloitte Best Managed Company
We wish to integrate our service as seamlessly as possible with your daily work, taking all the stress out of critical hires and last minute staffing shortfalls, saving you time and leaving you free to concentrate on frontline services.
NATIONAL RECRUITMENT FEDERATION
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04 HCA Ireland
What We Do TTM Healthcare is an approved framework supplier of healthcare assistants, and healthcare professionals of all disciplines, to the HSE and Tusla Child and Family Agency. We provide recruitment services to every major hospital in Ireland. We work 24/7 to maintain a 95% fill rate on temporary requirements, coordinating cover to meet your changing frontline service needs. Peace of mind Employers nationwide trust us to find qualified, compliant workers to resolve their long-term needs and last minute emergencies. Together, we create safe, cost-effective staffing partnerships. –– Safe: all staff supplied by TTM Healthcare are suitably qualified and fully vetted. –– Cost-effective: we work with you to create affordable, quality solutions that fit your budget. Our simple, transparent invoicing means that weekly temp invoices arrive with timesheets, so you can see exactly what each unit spends. –– Partnership: we work collaboratively with you, and welcome your feedback. As well as regular meetings and calls, each quarter we solicit Candidate Appraisals aligned to your internal values and processes to continuously improve our service to you. Make it work for you Contact our HCA Division today for a confidential, non-committal discussion about how we can work with you:
Temporary recruitment We deliver qualified personnel to help you stay fully staffed, even at short notice. With a fill rate of over 95% across a huge volume of requirements, solving temporary vacancies on an ad-hoc, short or long-term basis is a vital part of our services. –– 24/7 on-call service –– Real-time updates every 30 minutes until shift is filled –– Senior manager on-call at all times to deal with critical incidents –– Consistency: we create a relief panel specific to you, among our staff. These staff are inducted into your service, so that a familiar face comes through the door, ready to hit the ground running, right from the very first shift. ‘Try before you buy’ To give you even more peace of mind when hiring, we can resource staff to join your service on a locum basis with no obligation or minimum hours. Once you see how they fit into your team, you can make a final decision in complete confidence. Support services division Could you use any help sourcing multi task attendants, cleaners or porters? TTM Healthcare’s Support Services Division would be happy to assist you, to alleviate any last minute needs or ongoing shortfalls.
065 689 6300 hca@ttmhealthcare.com
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Who We Work With We are proud to provide skilled, sought-after professionals to the most well-respected care providers nationwide. We maintain the same unparalleled commitment to safety, market-leading service and consistent results for each client, no matter how big or small.
The most respected healthcare employers across Ireland, the UK and Middle East choose to work with TTM Healthcare.
HSE
Private hospitals and services
We are an approved framework provider of healthcare assistants to the HSE and Tusla Child & Family Agency supplying staff to:
Our clients include prestigious private hospitals, clinics, elderly care and residential care services.
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Voluntary organisations
Acute, community and district hospitals Residential homes Mental health services Elderly care services
HSC Northern Ireland and NHS TTM Healthcare is also a leading recruitment partner of the HSC Northern Ireland and an awarded framework provider to the NHS in the UK.
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We support voluntary and not-for-profit services across Ireland. Our particular areas of experience and expertise include: –– Intellectual Disability Services –– Physical & Sensory Disability Services –– Homeless, Addiction & Refuge Services
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Our Process
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At TTM Healthcare, we build 15 years of experience and industry insight into every recruitment campaign. Each step of our tried and tested process is tailored to meet the particular challenges of your requirement.
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Face-to-face meeting We meet for an in-depth discussion of your requirements to ensure we find exactly who you need.
Delivering results Key deliverables and milestones are agreed, and regular progress reports scheduled.
Dedicated Account Manager An experienced Account Manager is appointed so that you always deal with a single point of contact who is familiar with your requirements.
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Advertising & marketing Extensive, targeted on and offline advertising and marketing campaigns attract the highest calibre candidates.
Screening & shortlisting We screen CVs and speak to every professional before creating a shortlist for you to consider.
Interview arrangements Full coordination of interview panels and interview days, as you require.
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On offer Management of the entire offer process from start to finish once you have made your decision.
Start dates & beyond Full aftercare including, as necessary, compliance files, induction days and training.
This robust process is proven to deliver highly successful results for our clients every time. Get in touch to find out how it could work for you. 09 HCA Ireland
Resourcing TTM Healthcare has the reach and resources to find, attract and recruit the highest quality of healthcare professionals for you. Together, we create a tailored communication plan to exploit the most effective recruitment channels, including: TTM Healthcare website Investment into our web functionality, Search Engine Optimisation (SEO), and Pay Per Click (PPC) advertising means we are now reaching millions of healthcare professionals online.
Newly qualified professionals By attending college career fairs, university ‘milk rounds’, and arranging guest lectures with graduating classes, we nurture relationships with third-level institutions around Ireland.
Over 100 job boards Extensive advertising across the most successful specialist and generalist job boards, aggregator websites and CV databases.
Offline media Print advertising in local and national newspapers and relevant publications, regional and national radio, leaflet drops, and display advertising.
Email marketing Email campaigns targeting the candidates registered on our database to specifically promote the current opportunities on offer. Referral schemes We incentivise referrals from valued professionals on our database, across our website and social media platforms. 100,000+ database Internal database mining proactively identifies potential candidates not currently active on the jobs market. Events We host open days strategically throughout the country to meet all interested professionals. We attend all sector-specific networking events and conferences, as well as international open days.
Dual branding To raise particular awareness of your vacancies, our dedicated in-house marketing team can create a bespoke campaign featuring your branding, that may include: – A co-hosted open day or interview event – Adverts across our social media accounts – A microsite hosted within TTM’s own website Looking overseas? TTM Healthcare has an international network of local partners based in potential candidates’ countries of origin. These partners have local knowledge and work to expand our global reach as on-the-ground extensions of TTM Healthcare.
Allow us to introduce you... Our reputation as a career partner of quality and integrity makes TTM Healthcare the first point of contact for Irish healthcare professionals considering a career change. On a daily basis, each of TTM Healthcare’s recruiters invests time and resources to increasing our pool of talent and network of quality contacts. Tell us who you need for your team; it will be our pleasure to introduce you. 10 HCA Ireland
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Case Study Exclusive supplier of HCAs to a large acute hospital.
93% fill rate
100% compliance audits
Profile
Challenge
With almost 500 in-patient beds, this large acute hospital is a designated cancer centre, responsible for all critical care services to its region, and operating a 24/7/365 Emergency Department.
Struggling to cover its daily requirement for healthcare assistants, the hospital was using a number of small, off-framework agencies. This range of support resulted in varying charge rates, disparate compliance checks and, ultimately, unreliable quality of service.
Outcome Once appointed as the exclusive contracted provider, TTM Healthcare addressed these issues in a robust fashion. We developed a fully vetted, suitably qualified and reliable panel of locum staff to maintain a consistent fill rate of 93% at cost-effective rates.
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How we did it Smooth transition We worked strategically with the client to map the best possible process to transition from pre-existing providers, and to establish TTM Healthcare as the single contact for all locum support. We engaged with ‘non-TTM’ locums working within the hospital to inform them of the planned change. We invited each candidate to register with us, and facilitated them in every possible way in order to minimise any potential disruption to the delivery of services. Controlled bookings & spend The client’s allocation officer and their TTM Account Manager worked closely together to develop an efficient booking system that would track requests for staff at the start of each working day. All bookings are made via these designated individuals, ensuring tight control over bookings, minimising the risk of staff duplication, and facilitating close monitoring of agency spend.
Safe, compliant cover Through TTM Healthcare, and our in –house compliance division, the hospital now has trustworthy, standardised quality, training and vetting processes in place for locum staff, ensuring patient safety. All external compliance audits of our service have been passed, the most recent with zero recommendations. Commitment to excellent service TTM Healthcare’s account management structure designates one dedicated point of contact for the client, facilitating the rapid resolution of any issues that may arise. Quarterly service meetings with the hospital’s management team review performance and service provision. Any significant changes in planned usage and any other operational instructions are also communicated to facilitate our ongoing partnership.
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Case Study Tailored service-specific relief panel delivers exceptional fill rate to a busy mental health service.
98%
fill rate across 11 service locations
Profile
Challenge
Our client is a large provider of a range of community and hospital-based mental health services in the Mid-West region.
Striving to provide additional direct cover to frontline services, but unable to fill short term gaps in their rosters, this mental health service decided to trial the use of temporary healthcare assistant grade staff. These locums would cover shortfalls traditionally filled by nursing qualified staff.
Outcome A very precisely resourced panel of relief staff, along with constant, communicative account management, maintained a consistent fill rate of 98% across 11 service locations.
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How we did it Consultative Approach This was the service’s first time using an agency, and their first time engaging healthcare assistants. To ensure the exercise delivered exactly what was needed, TTM Healthcare met with all relevant stakeholders to gain an in-depth understanding of the service needs, its ethos, recurring staffing pressures and shift patterns, while also getting line of sight of the candidates’ specific roles, duties and responsibilities. Focused resourcing From this initial meeting, we developed a job description unique to the particular service. Our recruitment team set about identifying, screening, interviewing and making compliant those applicants with relevant experience working with a similar client group. We quickly built a relief panel to address daily on-site requirements and alleviate key pressure areas where extra support was repeatedly required. Consistency The service’s Account Manager ensured that the same candidates were deployed to the service on a consistent basis, which was a key issue for this particular provider.
The client benefited from having a consistent panel of suitably trained staff available to meet requirements at short notice, and the constant deployment of professionals already familiar with the service added even more value. Flexibility The use of locum staff has allowed our client a degree of flexibility that fits the ever-changing needs of a frontline service. For example, in instances where patients under its care have to travel off-site to another hospital or facility, the service has utilised TTM Healthcare staff to ensure the patient is accompanied by a friendly and familiar face. Roster management & on-call support Ongoing and open communication facilitated the development of an efficient booking system specific to this service which allows both parties to manage daily requests and weekly rosters, as well as ad-hoc requirements. Outside of our account management structure, the service also gained access to our 24/7/365 on-call service - an invaluable asset when an emergency or last minute requirement arises.
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Compliance At TTM Healthcare, we take our duty of care just as seriously as you do. Our Compliance Department is dedicated to safeguarding patients and service users, and protecting professionals and employers.
Peace of mind Each week, over 1,200 of TTM Healthcare’s locum health and care professionals go to work in hospitals, homes and services across Ireland and the UK. No professional goes to work for us until they have passed our rigorous compliance process. This is the bedrock of our reputation for quality and integrity earned over the past 15 years in operation. Healthcare standards A national provider of healthcare professionals to the HSE and Tusla in Ireland, we are also an awarded supplier to the NHS on all major frameworks. When vetting applicants, we apply HIQA and HSE standard processes. Beyond the standard to exceptional service. We go beyond mandatory checks to minimise risks and protect all parties. For example: we may request vaccination records so that candidates going into exposure prone environments are protected.
The safest processes Our quality-assured processes are externally audited every six months to ensure their safety and accuracy in line with HIQA and PSL standards. – ISO 9001:2008 quality assured processes – Perfect score of 100% in HSE Ireland audits – Data Protection Commissioner registered processor – Internal Quality & Safety Committee created out of Sharing Our Learning, the HSE’s framework for the governance of quality and safety – Liaise with regulatory bodies including CORU, NMBI and IMC to apply the most up-to-date standards File maintenance Our team carries out regular, ongoing checks on all our working temps to ensure their Garda Vetting and training is in date, as well as monthly pin checks on all professionals with protected titles.
NATIONAL RECRUITMENT FEDERATION
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Our Compliance Department Capacity & experience Specialising exclusively in health and care recruitment means we have one of the largest Compliance Departments in the recruitment sector. Our team has over 50 years of combined experience in compliance and quality management.
Pre-employment checks As part of our comprehensive pre-employment process we undertake robust checks including: – Identity Validation – Qualification Validation – Detailed Reference Checks – Employment History Validation – International Clearance
Independent focus Our Compliance Division focuses solely on safety standards, with no commercial interest in placing applicants.
– Verification of Mandatory Training – Fitness to Work – Garda Vetting
Flexibility We are happy to tailor our processes to incorporate any of your additional requirements or particular needs.
Permanent candidates For permanent placements we check references and professional registrations. At your request, we will complete a full compliance file.
TTM Healthcare
D DE AR IER AW PPL SU 2014
National NHS Collaborative Framework for Nursing International Recruitment
D DE AR IER AW PPL SU
NHS London Procurement Partnership Allied Health Professional/Health Science Services Framework
D DE AR IER AW PPL2018 SU – 6
201
NHS Collaborative Procurement Partnership National Clinical Staffing Framework
Neuven
Standard 2016
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Training TTM Healthcare’s dedicated Training Department organises courses nationwide to help your staff, and ours, stay in line with all HIQA requirements. Our training teaches practical, relevant skills that are vital to ensuring the safety of your service users and staff.
Safe, compliant professionals
Services
Our temporary contractors cannot work if their training is out of date. We make updating their mandatory qualifications as convenient as possible for them so that we always have fully qualified, compliant professionals ready to work for you.
In-house, customised training Our trainers can travel to your premises to deliver tailored sessions, getting all your staff up to speed in one efficient, convenient step.
Experienced, certified trainers Working under the guidance of our Clinical Supervisor, our course tutors are professionals with solid experience and qualifications in their relevant disciplines. We only employ tutors with recognised training qualifications and a proven track record of encouraging learners to understand and to excel.
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Secure certification When you organise staff training, we return all certificates directly to you, to keep on file to satisfy any regulatory requirements. Tailored training alerts To ensure you are always fully staffed with compliant professionals, we keep a record of your service’s needs in our ‘Training Library.’ We cross reference your requirements with the temporary workers in your service to generate a weekly alert for upcoming training expirations.
Training courses – TCI: Therapeutic Crisis Intervention
– Report Writing
– SAM: Safe Administration of Medication
– Sharps & CPR
– PMH: Patient Manual Handling
– Basic First Aid
– Protection & Safeguarding of Vulnerable Adults incorporating Elder Abuse (SOVA)
– First Aid Responder
– Child Protection & Welfare incorporating Children’s First (2011)
– Ligature Cutter
– Infection Prevention & Control – Buccal Midazolam – Fire Safety Awareness – MAPA: Management of Actual & Potential Aggression
– Managing Self-Harming Behaviours – CPR – Nebuliser Training – Oxygen Training – Food Hygiene/HACCP
Contact details To contact our Training Division, please call 065 686 9300, email training@ttmhealthcare.com or visit our Training Hub online at https://training.ttmhealthcare.ie/
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What You Are Saying
I have always found the team at TTM Healthcare to be professional and enthusiastic in my dealings with them and always keen to meet our needs. If there are any issues, they take them on board in a calm and friendly manner and come back with a resolution. If, for any reason, our needs change at short notice, they deal with this very efficiently and promptly. Assistant Director of Nursing Leading voluntary organisation From setting up interviews, to finding staff that meet our needs and responding to requests at very short notice, TTM couldn’t be more helpful. It is always a particular pleasure working with them, and I hope we can continue to work together as we aim to give an excellent service to those we serve. Clinical Nurse Manager 3 Voluntary intellectual disability service
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We have been utilising the services of TTM Healthcare since December 2011. We have experienced a consistent level of quality in terms of the agency staff provided and support from all TTM Healthcare staff. We have found their level of professionalism, customer focus, and desire to do business very refreshing, and look forward to continuing our working relationship in the future. Staff Manager Dublin homeless service Very impressed by the staff that I receive from TTM, they are all Garda checked and have references which means they are in line with my HIQA requirements. The links with TTM remain open and communicative and I am able to tweak my requests accordingly. They also follow through on a promise of consistency which is a huge selling point to me. Residential Services Manager National rehabilitation service
TTM always seem to provide us with quality staff that can be relied upon. They are always very helpful and friendly, and will do all they can to find you staff even at the last minute. Assistant Manager Not-for profit regional disability service I have always found TTM Healthcare to be friendly, professional and efficient. They always respond promptly to meet our needs with suitable staff. Clinical Nurse Manager National disability charity
We have been using TTM for the last few years. The staff has been professional and always courteous. There is always someone on the other end of the phone with a friendly helpful voice. Staff is of a good quality, and any issues are dealt with quickly and efficiently. Clinical Nurse Manager 3 Large acute hospital On behalf of the residents and staff, I wish to sincerely thank your staff in TTM Healthcare for the prompt, efficient and timely response to our various requests during the previous months and years. Assistant Director of Nursing Community hospital
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Corporate Social Responsibility Corporate Social Responsibility, volunteering and fundraising are all a big part of life at TTM Healthcare. As a specialist health and social care recruitment company, our clients care for some of the most vulnerable members of society, making us acutely aware of their needs. Corporate Social Responsibility (CSR) is a great way for us to roll up our sleeves and get involved. Our Charities of the Year Each year, our staff nominate a Charity of the Year for Ireland and the UK to benefit from all our fundraising for the following 12 months. In 2014, LauraLynn Children’s Hospice and Anthony Nolan, the blood cancer charity became our first ever ‘Charities of the Year’. In 2015, we opened our charity selection to the public and over 10,000 votes were cast! Our current charity partners are the ISPCC and British Lung Foundation.
Our Values – Team Work – Dynamism – Integrity – People Matter
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Contact details For any queries about our fundraising, volunteering or charitable activities please email csr@ttmhealthcare.com
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Talk to us Contact our HCA Division today to discuss how we can work with you. T. 065 686 9300 E. hca@ttmhealthcare.com
TTM HEALTHCARE DUBLIN Ground Floor, Block C Apex Business Centre Sandyford, Dublin 18, Ireland F. +353 (0)1 293 9491 E. dublin@ttmhealthcare.ie
TTM HEALTHCARE ENNIS (HQ) Ballymaley Business Park Ballymaley, Ennis Co. Clare, Ireland F. +353 (0)65 686 9303 E. info@ttmhealthcare.ie
TTM HEALTHCARE LONDON Gate House, 1-3 St. John’s Square Clerkenwell, London EC1M 4DH, United Kingdom F. +44 (0)845 384 9461 E. info@ttmhealthcare.co.uk
TTM HEALTHCARE LANCASHIRE Suite 38-39 Manor Court Salesbury Hall Road, Ribchester, Preston, Lancashire, PR3 3XR, United Kingdom F. +44 (0)845 384 9461 E. lancashire@ttmhealthcare.co.uk
T. 1890 88 20 66
W. ttmhealthcare.ie