MSM MALAYSIA HOLDINGS BERHAD CATEGORY
MSM Malaysia Holdings Berhad (MSM), incorporated on 10 March 2011, is Malaysia’s leading sugar producer. Principally, MSM operates the sugar business of Felda Global Ventures Holdings Berhad (FGV). It produces, markets and sells refined sugar products. The company conducts its business through two operating subsidiaries, MSM Prai Berhad and MSM Perlis Sdn. Bhd. which were established in 1959 and 1971, respectively. Additionally, MSM also operates its own logistics company – MSM Logistics Sdn. Bhd. MSM has an impressive combined annual production capacity of 1.1 million tonnes of refined sugar. Being an undisputed market leader in refined sugar, MSM accounts for approximately 64% of the domestic market share. On top of that, 20% are produced to cater for the export market. Being one of only four sugar companies currently operating in Malaysia, it maintains a strong workforce of over 1,100 people. Skilled and experienced at their respective areas, is the reason why MSM marks its solid presence in 20 countries worldwide – a number which is set to grow considerably in the coming years.
Output Quality MSM’s clients include major corporations, industrial users, small businesses and retail. The products are sold under the MSM brand which guarantees premium quality sugar. Generally, retail outlet distribution is carried out via traditional 1kg and 2kg bags, although business-to-business (B2B) distribution is usually delivered in larger trucks straight to the customers doorstep. Even then, quality and timeliness is a priority. Indeed, what becomes apparent from reading the company’s 2014 Annual
Report is a strong emphasis on the output quality. As a member of the MSM management team recently told us, ‘you name the certification, and the chances are, we’ve got it!’ Among the certifications in place are ISO:9001, Food Safety 22000, HACCP, HALAL, and Kosher compliance, just too name a few. MSM believes that their quality management system is easily the best in Malaysia and quite probably the best in all of Asia. In order to maintain and build on this, it demands similarly high standards of partners and suppliers. These include the Malaysia Trade and Trasnsport Company and Persha Shipping Agencies.
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