Front Desk Manual

Page 20

This is a mandatory programme. The Friends & Family programme is for friends and family members of a Best Western employee. By offering special rates to friends & family we make preference for these people to use Best Western hotels which adds value to the hotels.            

Minimum of 25% off BAR Rate is non-commissionable Only available for leisure travel The rate does not apply for BWR points The employee does not need to be present Rate plan is linked to rate plan X2 for availability The guest must show signed form upon arrival. Form has to be signed by management of the employee The program must be booked in member web under “Reservations” and “Book employee rate. Same cancellation policy as BAR Reservations comes through member web The meal basis of this rate is B&B The hotel decides which “RATE LEVEL” rate plan FF should be assigned to.

SAS Frequent Traveller – Rate Plan Q This is a mandatory programme. Best Western is one of the very few Hotel Brands to be associated with this major Airline Partner         

This is a Free Night available to loyal SAS travellers with 10,000 or more points. The night is free to the guest but your property will be reimbursed with DKK 370,- per room per night booked on the Q rate. A bonus night is always booked in a double room, should an extra bed be required, the EuroBonus Member must contact your property directly to organise. Any charge for this is payable directly to the property. Availability is controlled at property level. Bookings are made by EuroBonus Member Service through Amadeus on GDS. Reservations for a free night by a Euro Bonus Member should never be accepted directly by the hotel. The bookings are paid on Central Bill programme therefore the Hotel will be automatically reimbursed on their monthly statement from Best Western. Please note that a SAS card holder can book any amount of free nights once they have sufficient points. Any additional nights can be booked on a publically available rate. This rate always includes breakfast regardless of room type booked The hotel decides which “RATE LEVEL” rate plan Q should be assigned to.

Best Western Rewards – Rate Plan FX 20


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Front Desk Manual by Trykpartner - Issuu