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TRAVEL ADVISORS SHARE THEIR NEW YEAR'S RESOLUTIONS Page 3 AIR CANADA'S NEW AIR-TO-RAIL CONNECTIONS Page 9 SEASON'S GREETINGS FROM TOP SUPPLIERS Page 25
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“Hard to be anything but optimistic”: Travel advisors share their New Year’s resolutions into 2023. Her advice to travel advisors next year is to “remain vigilant and be prepared to adapt,” as well as to “continue learning, specializing and proactively incorporating new technologies to enhance their client experience and build a profitable business.” In keeping with year-end traditions, we asked several travel advisors what their New Year’s resolutions are. Here’s what they had to say: Alana Halford-Bowles, Independent by Flight Centre & Your Vacation Guru, Grimsby, ON By Cindy Sosroutomo
TORONTO — It’s been a wild ride in-
deed for travel advisors these past few years, having to endure a global pandemic that essentially put a stop to all travel. But as they have proven so many times before, travel advisors are nothing if not resilient. With the worst of COVID-19 behind us (an estimated 1,400 travel agencies across Canada shuttered their business since 2019 due to the pandemic), travel advisors finally hit their stride in 2023, the first full year of post-pandemic travel following Transport Canada’s removal of all existing travel requirements in October 2022. “The feedback about 2023 from travel agencies and travel advisors right across Canada has been very positive,” says Wendy Paradis, President of ACTA (Association of Canadian Travel Agencies & Travel Advisors). “From a booking perspective, leisure travel has been very strong,
and business travel continues to improve but not quite at the same pace as leisure travel.” Noting the unprecedented pent-up demand for travel, Paradis adds that 2023 also saw a renewed appreciation for travel advisors. “This year, many travellers recognized the value of consulting and booking with a professional travel advisor and wanted the security of an expert managing their travel experience from start to finish. A leading trend was also the desire for unique, customized and quality vacations, which is an area where travel advisors shine,” says Paradis. Looking ahead to 2024, Paradis predicts continued high demand for travel and an improvement in travel industry operations, including operational issues like flight cancellations, schedule changes, airport lineups, lost luggage and lacklustre hotel and attraction experiences that plagued the better part of 2022 and carried
“My New Year’s resolution revolves around the continuous growth of my business and the dedicated team of travel professionals that support it. Through strategic target marketing efforts, including monthly newsletters, referral programs, engaging community events and an enhanced online presence, I aim to expand and strengthen my database. “In 2023, I witnessed the phenomenon of revenge travel. It brought families and friends together, bridging the gap created by months of lockdown. These multi-generational trips allowed loved ones to share quality time. As we move forward into 2024, many of these families have transformed their reunion trips into an annual tradition, which will set the stage for a promising surge in bookings.” Heidi Hurst, Owner, Heidiway Travel, Calgary, AB
“My team is growing and we are changing a few things we do, including a new team phone number, a centralized December 14, 2023 | TRAVELWEEK | 5
TOP NEWS workflow and some back-end processes from our innovative host Trevello. We’re looking to add one more person to the team as well. “We fully doubled or more on everything – sales, number of clients, number of groups, etc. – in 2023! We have a few things on the books for 2024 that make it look like a banner year.” Caitlin Lajeunesse, Caribbean Travel Advisorwdge, ON “I have a few resolutions. This year, I will commit to strengthening my brand of premium beach vacations. This includes having a proper photo shoot, consistent monthly newsletter, and getting more comfortable with saying no to the inquiries that do not align with my niche. “Based on 2023 sales and demand, I can only assume that 2024 will be just as great, if not better. People are realizing the value of experiences, memories and time with their loved ones over things. I can’t see travel demand slowing down anytime soon.” Valerie Murphy, Travel Advisor, Direct Travel, Waterloo, ON “My New Year’s resolution is to work smarter, not harder. I’m very optimistic about 2024. I feel that after the pandemic, people see travel as a necessity, not a luxury, so I think the current boom will continue.” Scott Penney, Travel Advisor, The Travel Agent Next Door, Stewiacke, NS
to clients. I feel it’s something I don’t do well or that does not get enough focus. I also want to learn more about specific suppliers and their products and services, which will better support my business and the changing needs of my clients. “2023 has really surprised me – it’s been my busiest and best year since I’ve been in the industry. There really has not been a slow period or down time compared to other years. This is really interesting considering I had given serious thought about leaving the industry in 2021 following the pandemic. I’m excited to see what 2024 brings and I’m looking forward to helping make my clients’ dreams come true.” Gary Rams, Soft Adventure – Cultural Experiences, Crowfoot Travel Solutions, Calgary, AB “My New Year’s resolution for 2024 is to concentrate on a smaller number of clients and also take time for myself. I thought things would slow down a bit, but clients’ requests are still coming in at a record pace. In the past, I would do airfare for clients, however with all the recent issues with airlines I had to rethink this. “I think 2024 will be a record year and that we’ll see strong bucket-list, adventure-style trips. People will spend if there is value. People also know that there is a cost associated with these trips and are willing to make it happen.”
“For 2024, my goal is to try and take more time to be better at marketing
Joanne Saab, Travel Advisor, Curated Travel, Ancaster, ON
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“My New Year’s resolution for 2024 is to essentially focus on working smarter, not harder. This means focusing on products that will maximize profitability and streamlining work processes to work more efficiently.
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“2023 was a very strong year and early bookings suggest 2024 will also be strong. I will say, however, that I note headwinds from ongoing inflation and the burden of the economy, as well as the wars in Europe at the Middle East.” Tony Santelii, Senior Travel Advisor, FunRexAlcyon Travel, Laval, QC “2024 will be a transition year for me. After more than 50 years in the travel industry, I will be sending an end-ofyear message to my loyal customers that, beginning in 2024, I will reduce my workload to focus on selling cruises, multi-gen travel, weddings abroad and bucket-list travel for clients my age. In reducing my workload, I will be more focused on travel products that I enjoy preparing. “I believe 2024 will continue where 2023 left off. The pent-up demand is still there and I see more clients confident that the worst is over. My crystal ball sees another banner year for 2024, and in talking with my business travel friends, they too are seeing a huge increase in business travel.” Marianne Vogel, Owner, Just for You Travel & Consulting, Dundas, ON “My New Year’s resolution is to hire some staff and start running group travel again, including group cruises and day bus trips for seniors. “It’s hard to be anything but optimistic. Considering the economic climate, I do feel people are travelling less but spending more on quality vacations. Instead of taking several vacations, they seem to be taking one large, expensive one.” CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.
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“TICO’s cost to administer the Compensation Fund may outweigh the benefits it provides to consumers”: OAGO By Kathryn Folliott
TORONTO — TICO has been taken to
task in a new audit from the Office of the Auditor General of Ontario. One key takeaway in the ‘value-for-money’ analysis, released on Dec. 6 by the Office of the Auditor General of Ontario: “TICO’s cost to administer the Compensation Fund may outweigh the benefits it provides to consumers.” The report notes that TICO’s estimated annual cost to administer the Comp Fund for 2022/23 of $1 million is nearly three times more than the average of $350,000 in compensation paid from the Fund to consumers on average over the last 10 years. Also in the report: “As well, using TICO’s own recent estimate for its updated fee model for allocating TICO’s expenses to the Compensation Fund, we calculated that since 1997 TICO used an estimated $31 million from the Fund to cover its own operating costs.” TICO’s five proposals for its future funding framework, released in October 2023, included a push to recalibrate registrant renewal fees with new fee bands. The recalibration, expected to take effect April 1, 2024, aims to address TICO’s long-standing funding gap that led TICO to use Fund monies for its operating costs, an ongoing concern for TICO and the industry. The audit, part of a package of several Ontario government audits, took place January 2023 through September 2023, with analysis mostly of the 8 | TRAVELWEEK | December 14, 2023
past five fiscal years, but in some cases looking at data going back to TICO’s inception in 1997. In addition, there were discussions with TICO staff, inspectors, current members of TICO’s board of directors and consumer and industry advisory committee and more, as well as with ACTA and CATO, both of which have voiced their frustrations in recent years. The analysis also looked at best practices in B.C. and Quebec (which like Ontario offer protection for travellers) and also in the U.S., Australia and the UK, and looked at the Ministry of Public and Business Service Delivery’s oversight function of TICO. The OAGO’s report contains 16 recommendations, with 32 action items, to address the audit findings. “Our audit concluded that TICO did not have processes to consistently administer the Travel Industry Act, 2002 effectively in order to register and regulate travel agents and wholesalers, and to protect consumers when purchasing travel services through a travel agent or wholesaler,” says the OAGO in its overall conclusion.
TICO’S RESPONSE TICO CEO Richard Smart issued a statement last week in the wake of the audit report. “The purpose of the OAGO value-for-money audit is to find things that aren’t working as well as they should be. At TICO, we are using the recommendations as an opportunity to enhance administrative and procedural items where we can do better, and we are eager to make those
enhancements,” said Smart. Smart added that TICO will provide its implementation plan to the Minister of Public and Business Service Delivery in early 2024. TICO will also report on its progress to address the recommendations through a Public Action Plan, which will be posted on TICO’s website.
“SIGNIFICANT CONCERNS” A few of OAGO’s “significant concerns” that emerged from the audit are listed below. The report is also annotated with responses from TICO and the Ministry. The 51-page audit is extensive and can be accessed by all industry professionals and any other interested parties here. “TICO could not demonstrate the justification for holding as much as $2 million in security deposits from registrants.” (Audit, page 2) “Under the Act’s regulation, TICO is required to collect a $10,000 security deposit from each new registrant. Once the registrant has filed two consecutive financial statements with TICO, TICO is obligated to repay the security deposit if the Registrar has no concerns regarding the registrant’s compliance with the Act or its regulation. As of March 31, 2023, we found that 58% of the registrant deposits TICO was holding, which totalled $2 million, were from registrants who had filed at least two consecutive financial statements. On average, these deposits had been held by TICO for approximately seven years. We found that TICO
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did not have a process to regularly assess whether registrants qualify to have their security deposit returned. In our review of a sample of 20 deposits from active registrants who were eligible to have their deposits returned, we found that in 13, or 65%, of the cases no concerns were documented that would justify continuing to hold the deposits.” (Audit, page 2) Smart’s statement last week included this response: “The report identified that, in some cases, TICO held onto security deposits for more than two years: At the time of registration, all applicants provide TICO with a security deposit of $10,000, which is to be returned if there are no compliance concerns after two years of registration. During the pandemic, TICO made the difficult decision to hold onto all security deposits, in the interest of consumers, should claims occur. Now that the pandemic is in the rearview mirror, and as identified by the OAGO, we are in the process of reviewing security deposits and returning them, where it’s appropriate.” Smart added in his response: “But the OAGO also identified cases that extend beyond the timeframe of the pandemic. If we were holding on to your security deposit longer than we should have, we apologize. Since Jan. 1, 2023, we have already returned approximately $1 million of eligible security deposits and are in the process of working our way through the remaining deposits. “It’s also important to note that there are times we may hold on to security deposits for longer than two
years, for reasons that include late filings and compliance issues. We are making enhancements to our processes to ensure security deposits that are eligible to be returned are processed in a timelier manner.” “30% of TICO registrants had not received a compliance inspection in the last 10 years.” (Audit, page 2) “As of March 2023, 30% of the 1,684 registered travel agencies and wholesalers had not been inspected by TICO to assess their compliance with requirements in the last 10 years, including 44 registrants who had not received a compliance inspection for more than 20 years. We also found that TICO has not established how frequently registrants should be inspected based on their assigned level of risk. TICO’s inspections of registrants often identify non-compliance. Over the last five years, 32% of compliance inspections conducted by TICO identified instances of non-compliance with the Act and its regulation.” (Audit, page 2) “The Ministry and TICO have not established a disciplinary process for registrants.” (Audit, page 2) “We found that TICO and the Ministry have not developed a mandatory code of ethics for registrants and a corresponding discipline committee that could impose fines and require registrants to fund educational courses for employees in response to violations of such a code. We reviewed a sample of complaints and found that many
related to issues that were not covered under the Act but could be covered under a code of ethics, including for example failing to demonstrate reasonable knowledge of the travel services being sold, and failing to protect the best interests of clients. In contrast to TICO, we noted that both the Ontario Motor Vehicle Industry Council and the Real Estate Council of Ontario, which are also delegated administrative authorities, have discipline committees that enforce a code of ethics.” (Audit, page 2) “TICO has used an estimated $31.3 million from the Compensation Fund since 1997 to cover its own operating costs.” (Audit, page 3) “TICO has routinely used the Compensation Fund to cover its own operating costs, even though legislative requirements allow only reasonable expenses related to the Fund to be paid from the Fund. We analyzed the Fund’s balance, and calculated that from 1997/98 to 2022/23, TICO would have charged the Fund approximately $19.4 million to cover its costs of administering the Fund. Instead, we found that TICO charged the Fund an additional $31.3 million that it used to cover TICO’s operating expenses.” (Audit, page 3) “The cost to administer the Compensation Fund may outweigh the benefits it provides consumers.” (Audit, page 3) “Over the 10 years from 2013/14 to 2022/23, TICO’s registrants booked over $133 billion in travel services for consumers. Over this same period, we found that, on average, the Fund paid approximately $350,000 in compensation to consumers annually, or less than 0.003% of annual travel services booked by TICO’s registrants. TICO’s estimated annual cost for 2022/23 to administer the Fund of $1 million is nearly three times more than the $350,000 in compensation paid from the Fund to consumers on average over the last 10 years.” (Audit, page 3) December 14, 2023 | TRAVELWEEK | 9
WORLD NEWS
DESTINATIONS Brazil has launched a new platform from which citizens of Canada, the United States and Australia can obtain an electronic visa to enter the country. Developed by the Brazilian Ministry of Foreign Affairs, it was designed to simplify the eVisa process, making it convenient, fast and easy for travellers. The Electronic Visa comes at a cost of US$80.90 per person and allows for multiple entries. It will have the same validity period as conventional visas for: Canadians (5-year period); Americans (10-year period); and Australians (5-year period). Canadians, Americans and Australians must apply for the document for arrivals scheduled from Jan. 10, 2024 onwards. To apply for the eVisa, go to https:// brazil.vfsevisa.com/. The Dominican Republic has updated its entry requirements for citizens of several countries, including Canada. Up until now, the general rule for entry was to have a passport valid for six months. With the update, citizens of Canada, the United States, European countries, England, Brazil, Chile, Argentina, Colombia and Ecuador are allowed to enter the Dominican Republic for tourist purposes exclusively, with a valid passport during their stay and departure from the country. This new measure is valid until May 31, 2024. For more information on travel to the Dominican Republic go to www.godominicanrepublic.com. SALTO EL LIMON WATERFALL, DOMINICAN REPUBLIC
PARQUE LAGE, RIO DE JANEIRO
AIRLINES IATA is predicting a largely stable year in 2024 following strengthened profitability projects for airlines in 2023. Airline industry net profits are expected to reach $25.7 billion in 2024 (2.7% net profit margin), a slight improvement over 2023, which is expected to show a $23.3 billion net profit (2.6% net profit margin). Airline industry operating profits are expected to reach $49.3 billion in 2024 from $40.7 billion in 2023. Next year, total revenues are expected to grow 7.6% year over year to a record $964 billion. Some 4.7 billion people are expected to travel in 2024, an historic high that exceeds the pre-pandemic level of 4.5 billion recorded in 2019. North America remains the standout region in terms of financial performance. However, IATA also noted that while the recovery is impressive, a net profit margin of 2.7% is far below what investors in almost any other industry would accept.
Air Liaison has launched new direct service between Quebec City and Toronto. As of Dec. 8, travellers can enjoy convenient flights every Friday between Québec City Jean Lesage International Airport (YQB) and Toronto Pearson Airport (YYZ) airports, with return flights on Sundays. Flights will depart every Friday at 5:50 p.m. from the Air Liaison private terminal at YQB. Return flights will depart from YYZ every Sunday late afternoon and land in Quebec at 7:30 p.m. Reservations are now open. The new service meets the growing demand for travel between the two cities, and provides travellers with a flexible option for weekend getaways and family visits.
Travelport has launched Lufthansa Group airlines’ NDC content in its Travelport+ platform. Travel advisors can now easily search and compare NDC offers from Austrian Airlines, Brussels Airlines, Lufthansa, SWISS and Air Dolomiti. After an initial rollout to agencies in Austria, Ireland, the Netherlands and the UK, access will expand to customers in the Americas, Middle East, Africa and Asia-Pacific in early 2024.
NEWS
Air Canada launches new air-to-rail connections in Europe MONTREAL — Air Canada is mak-
ing it easier for travellers to explore Europe with new air-to-rail booking options that allow them to connect at airports with four major passenger rail systems. With the launch of Air Canada’s European intermodal initiative, customers can now, while purchasing an Air Canada flight, at the same time book rail travel from European airports. Through the airline’s partnership with Lufthansa Express Rail Product and new collaborations with AccesRail & WorldTicket, customers can use a streamlined booking process to create a seamless travel itinerary that connects their flight with trips on trains operated by France’s TGVSNCF Voyageurs, Germany’s Deutsche Bahn, Swiss Federal Railways or ÖBB, the national railway of Austria. For added convenience, customers can check in for all segments of their trip prior to departure, avoiding the need to obtain a train ticket at the station. In addition, customers experiencing any flight disruption will have both their air and rail segments rebooked to provide peace of mind.
WING-TO-RAIL CONNECTIONS • France: Sold under codeshare on SNCF Voyageurs, customers can purchase a single ticket that connects them at France’s Charles De Gaulle airport in Paris to up to 22 SNCF Voyageurs high-speed rail destinations across France, including Nantes, Bordeaux, Marseille and Strasbourg. • Germany: Air Canada is building on its existing intermodal rail connections with Lufthansa Express Rail which provides access to up to 24 stations on Star Alliance intermodal
partner Deutsche Bahn within Germany from Frankfurt airport. With today’s announcement, customers now have expanded options to reach more than 5,600 railway stations across the country using Deutsche Bahn’s Rail and Fly products from Frankfurt and Munich. As of August 2022, Deutsche Bahn became an Intermodal Partner of Star Alliance, the first non-airline partner of any of the major alliances., and Air Canada plans to launch codeshare on the German rail in 2024 via the Lufthansa express rail product, offering customers added benefits. • Switzerland: Customers flying to Zurich or Geneva on Air Canada can now connect at the airport to Swiss Federal Railways trains and reach up to 11 stations throughout Switzerland, including such popular destinations as Basel and Lucerne. • Austria: ÖBB services are now also available from Vienna airport to up to nine railway stations across Austria, including Linz, Salzburg and Innsbruck. Air Canada’s partnership portfolio has doubled over the past decade with three joint business agreements, 39 codeshare, 120 interline and four intermodal rail options to over 1,200 destinations. The airline recently unveiled its expanded international summer 2024 flying schedule, with plans to
operate 100% of its peak summer 2019 trans-Atlantic capacity. This includes 53 routes to 31 cities in Europe, Africa, the Middle East and India.
Two new hotels coming to Universal Orlando Resort ORLANDO — Universal Orlando Re-
sort is adding two new hotel properties to its hotel portfolio. Co-owned and operated by Loews Hotels & Co, Universal Stella Nova Resort and Universal Terra Luna Resort will open in early 2025, each with 750 guestrooms in the resort’s Prime Value category. These two properties will bring the total number of guestrooms across the destination to 10,500. Both properties will be located adjacent to the future site of the new Universal Epic Universe theme park, which will open at a later date in 2025. Featuring tranquil accommodations, Universal Stella Nova Resort is inspired by distant galaxies and mysterious black holes, while Universal Terra Luna Resort takes the universe’s diverse planetary elements as its primary inspiration. Guests staying at the new hotels, December 14, 2023 | TRAVELWEEK | 11
NEWS or any of the other Universal Orlando hotel properties, can take advantage of exclusive theme park benefits including Early Park Admission, which allows them to access one of the three theme parks up to an hour before park opening, complimentary transportation to and from the parks, resort-wide charging privileges and more. Universal Orlando’s current theme parks and Universal CityWalk will be accessible from the new hotels via complimentary shuttles. More details about the two new hotels will be revealed at a later date.
Small group journeys ‘Odysseys by Goway’ offer refined pace, says Canvin TORONTO — Goway has launched
Odysseys by Goway, a new line of small group journeys, guided by Goway. Craig Canvin, Senior Vice President, Goway Travel, says the curated collection of small group travel
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experiences offers a refined pace and unique experiences sure to wow world travellers. “Odysseys by Goway showcase our dedication to providing travel experiences that go beyond the ordinary,” says Canvin. “These are unique travel experiences with a relaxed pace that is ideal for world travellers who don’t want to rush. Rather, these journeys are curated to give travellers more time to go beyond the tourist trail and have experiences that aren’t possible on more conventional tours. They demonstrate our strong relationships with suppliers and the breadth and depth of our product.” The fact that Goway acts as the tour operator guarantees a high quality throughout the entire travel process, he added. “Odysseys by Goway are made to impress and we’re excited to share
A LUCKY GROUP OF 25 TRAVEL ADVISORS FROM ACROSS NORTH AMERICA TOOK PART IN DIRECT TRAVEL’S RECENT TOP-PRODUCERS’ TRIP, A NINE-DAY GETAWAY THAT INCLUDED AN AMAWATERWAYS RIVER CRUISE FROM NUREMBERG TO AMSTERDAM. THE TRIP WAS PART OF DIRECT TRAVEL’S GEM RECOGNITION PROGRAM, WHICH CELEBRATES THE ACHIEVEMENTS OF TOP-PERFORMING ADVISORS.
12 | TRAVELWEEK | December 14, 2023
them with the wider travel world.” The portfolio of Odysseys by Goway is united by core principles: • Stay Longer, Explore More: Travellers stay longer in each destination to enjoy a more leisurely pace and discover hidden gems in each stop • Small Groups for Close Connections: Each travel group has a maximum of 16 guests, which allows for more intimate travel experiences and meaningful bonds between travellers • Elevated Travel Experiences: Travellers spend less time on their luxury tour vehicle and more time in destination, as well as stay in premium accommodations throughout the journey • Guided by Globetrotters: Goway guides these journeys every step of the way. Destination Specialists handle the booking process while Goway guides and drivers escort travellers during their trip Currently, travellers can book 12 different Odysseys by Goway in 10 countries: Italy, New Zealand, Peru, Japan, India, Saudi Arabia, Egypt, Ghana, Kenya, and Tanzania. For a limited time, travellers can save $200 per person on Odysseys by Goway if they book by Jan. 26, 2024. This early booking bonus cannot be combined with any other offer. Canvin says Goway plans to introduce more Odysseys by Goway within the near future, including trips to Australia and South Africa. Odysseys by Goway also have guaranteed departure dates, so travellers and travel advisors can book with confidence.
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NEWS
Club Med opens new travel agency in Toronto TORONTO — Two years after launch-
ing its Montreal agency, Club Med has opened its second Canadian travel agency in Toronto. Located at 361 Queen Street West, the Toronto agency welcomes adults and children and offers a virtual reality experience that invites guests to explore Club Med resorts around the world before deciding where to book. It is open Monday through Friday from 10 a.m. to 7 p.m. EST, and Saturday from 10 a.m. to 6 p.m. EST. Quebec-based design firm Conceptum, the same firm that designed the Montreal agency, dreamed up the interiors with inspiration from Club Med resorts. The space is divided into different guest areas and is illuminated with bright colours and ambient light. Given its central location in the commercial area of Toronto, and positioned at street level, the new agency brings a flagship presence that will serve multiple functions, including increasing awareness of Club Med’s Sun and Ski products in the Ontario market. Similar to the Montreal agency, the Toronto space will allow travel advisors to nurture relationships and host events for GMs. The Club Med Montréal agency, in operation since 2021, has directly contributed to the successful launch of Club Med Québec Charlevoix, Club Med’s first Canadian resort that opened in December 2021. The
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resort saw an impressive 80% of guests from Canada in its first year, 35% from Ontario directly. In addition to the new agency, Club Med has much to look forward to in the pipeline, including new resorts like Kiroro Grand in Japan, one in Malaysia and, for the first time, a resort in South Africa as well as various expansions in the Alps. These developments will be added to Club Med’s already 70 existing destinations worldwide.
VIA Rail reaches 100,000 bookings with new reservation system MONTREAL — VIA Rail Canada has reached a new milestone: 100,000
WE ARE LAYING THE FOUNDATIONS FOR TOMORROW ’S IMPROVED CUSTOMER EXPERIENCE." 14 | TRAVELWEEK | December 14, 2023
bookings with its new reservation system. First announced in November 2022, the new system offers and easy and intuitive booking process with a wide range of new functionalities, including: • An increased autonomy and a simplified process to book online for a wider variety of needs (specific needs, pets, service animals) • A full user-friendly experience on all devices • Autonomous booking modifications and upgrades • Autonomous seat selection in the Corridor Representing more than just a simple update, the new system represents a complete overhaul of all related infrastructure and systems, along with the integration in other existing systems. Despite being a complex and large-scale endeavour, VIA Rail has reported very few disruptions for its passengers. “This new reservation system, designed with our customers in mind, is a crucial element of our transformation,” said Mario Péloquin, President and Chief Executive Officer. “2023 is a pivotal year for all of us at VIA Rail with the realization of various modernization projects and, with the implementation of this nationwide initiative, we are laying the foundations for tomorrow’s improved customer experience."
NEWS
YUL to increase Airport Improvement Fee starting March 2024 MONTREAL — It will be a bit more
expensive for travellers departing Montreal-Trudeau International Airport next year. ADM Aéroports de Montréal has announced an increase in the Airport Improvement Fee (AIF) from $35 to $40 for passengers departing YUL, effective March 1, 2024. All revenues from the AIF will be used to fund infrastructure and facility upgrades as YUL continues to record the largest increase in passenger traffic among major Canadian airports. “YUL’s record passenger numbers this year have highlighted a number of challenges for our organization,” said Yves Beauchamp, President and CEO of ADM. “The increase in the AIF will enable us to make the necessary investments to adequately meet the needs and expectations of our passengers and partners. In other words, we are taking the necessary steps to prepare our international airport for the future. “We are delighted to be able to welcome so many passengers and airlines to our major international airport, and the forecasts show no sign of slowing down. That’s why we’re stepping up our efforts to provide them with the best possible experience and facilities. We believe that this will benefit the entire community, since a strong and welcoming airport site is essential to the economic vitality of our city.” The investments planned by ADM to meet future growth opportunities include major work to increase airside capacity by adding remote gates and increasing baggage handling capacity. This is in addition to the work that will soon begin at the front of the terminal to improve access to YUL by building new sustainable, multimodal facilities.
Scenic releases 2025/2026 Antarctica ultra-luxury voyages VANCOUVER — In response to the
high demand for once-in-a-lifetime Antarctica expedition voyages, Scenic has announced the early release of its Scenic Eclipse 2025/2026 Antarctica program. The 2025/26 season will be Scenic Eclipse’s sixth in the Antarctic Peninsula. Guests will enjoy exploring the remotest parts of this region, as the Discovery Yachts are the only ultra-luxury ships to offer such extensive exploration by Zodiac, helicopter (additional cost), submersible (additional cost), kayak and standup paddleboard. With site landings restricted up to 100 people at a time by IAATO, Scenic Eclipse has only up to 200 guests on board, to maximize opportunities for multiple landings each day with extended time on shore. Anthony Laver, Scenic Group GM Sales and Marketing APAC, said: “In response to the high demand for once-in-a-lifetime Antarctica expedition voyages, guests are encouraged to explore ‘Antarctica your Way’, with a collection of Antarctica Voyages, perfect for varying types of expedition travel. Exclusive experiences include exploring the McMurdo Dry Valleys in East Antarctica, a landscape that has been compared to the surface of Mars and is only accessible by helicopter.” Clients can choose from the 13day Antarctica in Depth, roundtrip from Buenos Aires, or the 16-day
Antarctica in Depth: A Magical Christmas & New Year Wishes, part of Scenic’s Antarctica Highlights offering. It’s perfect for firsttime visitors. The 20/23-day Antarctica, South Georgia, and Falkland Islands invites travellers to Explore Further; these trips are designed for those who want to explore the region for longer. And for adventure seekers wanting an expedition deep into the heart of Antarctica, an Ultimate Expedition – like the 25-day Mawson’s Antarctica: Along the East Coast, passengers follow in the footsteps of Douglas Mawson’s Antarctic expedition. Mawson is the South Australian geologist who accompanied famed Antarctica explorer Ernest Shackleton during the Australasian Antarctic Expedition of 1911–14. Scenic Eclipse and Scenic Eclipse II are purpose-built to navigate Antarctica region, with a Polar Class 6 rating. Suites onboard the ultra-luxury Discovery Yachts range from 32 - 245 square metres and feature elegant furnishings and state-ofthe-art amenities with personalized butler service. All Scenic Eclipse voyages are all-inclusive, meaning guests can leave their wallets in a safe place and relax, knowing everything is taken care of. Prices include internal flights, transfers, fine dining experiences, premium branded beverages and more.
December 14, 2023 | TRAVELWEEK | 15
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Bucket list experiences for families in Nassau Paradise Island Nassau Paradise Island is the perfect place to spend some quality time. With endless fun-in-the-sun experiences for all ages, unique island adventures, and a wide selection of family-friendly accommodations, family vacations are Better in The Bahamas.
WATER FUN Spend the day slipping, sliding, and swimming through the Caribbean’s biggest water-themed attraction at Aquaventure at Atlantis, a 141acre waterscape home to dozens of pools, rivers, and slides. Experience the Mayan Temple’s five, five-storey slides, including The Leap of Faith, a high-speed ride with a vertical drop of nearly 60 feet that goes through a transparent acrylic tunnel submerged in a shark-filled lagoon.
LIVE THE PIRATE LIFE Spend the day as a pirate at the Pirates of Nassau Museum. The Bahamas was once a popular spot for pirates, with some of the most infamous buccaneers in history once exploring these waters. At the museum, learn about the golden age of piracy in the Caribbean and even board a replica pirate ship.
BAHA MAR’S INTERACTIVE EXHIBIT Discover The Sanctuary at Baha Mar and their ongoing efforts to protect and preserve the beloved Bahamian ecosystem. They offer guided tours.
EXPLORE PIG ISLAND Set sail with Exuma Escapes to Big Major Cay (also known as Pig Island), a remote island that is uninhabited by humans and is home to a variety of exotic wildlife. Experience the farthest offshore excursion to operate out of Nassau to take in the beauty of The Bahamas and observe local species including iguanas, pigs and sharks.
UNDERWATER WORLD It wouldn’t be a family trip to The Bahamas without a snorkeling adventure. See why Nassau’s waters offer some of the best snorkeling in the world on an excursion with Stuart Cove’s Dive Bahamas.
NASSAU’S LARGEST FORT Nassau Paradise Island is home to three historic forts, including Fort Charlotte, the island’s largest fort. Located just a short walk west of downtown Nassau, this impressive fort features a water-less moat, drawbridge, ramparts, and dungeons, as well as stunning views of Nassau Harbor. Family-friendly tours are available throughout the day.
GO HORSEBACK RIDING On this must-do tour with Happy Trails Adventures, get in touch with nature, learn basic riding techniques, and explore the natural beauty that lives in Nassau along the island’s wooded trails and lush beaches.
A TRIP OF A LIFETIME From underwater adventures to historical strolls, there’s something for the whole family in The Bahamas! For more information NassauParadiseIsland.com.
see
FAMILY VACATIONS ARE BETTER IN THE BAHAMAS. December 14, 2023 | TRAVELWEEK | 17
NEWS
15 Canadians among top-selling travel specialists at Jamaica’s One Love Affair gala MONTEGO BAY — Jamaica’s top-sell-
ing travel agents took centre stage at the annual One Love Affair gala and incentive trip last week in Montego Bay. Hosted by the Jamaica Tourist Board (JTB), the trip welcomed 50 top performers, including 15 Canadian travel advisors from the Jamaica Travel Specialist (JTS) program. All advisors and their guests were treated to an exclusive three-night getaway in Jamaica, including all-inclusive accommodations, a bespoke culinary experience with Chukka Trails & Travel, an Island Routes sailing excursion, and an all-white beach party at Sandals Montego Bay. The trip culminated in the One Love Affair award dinner and ceremony at Iberostar Rose Hall Beach on Dec. 5. In keeping with this year’s theme of ‘Roots, Rock and Reggae,’ attendees were invited to celebrate
THE TOP 50 JAMAICA TRAVEL SPECIALISTS WERE HONOURED AT THE ONE LOVE AFFAIR AWARD GALA
Jamaica’s rich musical history by donning red, green, gold and black formalwear. In addition to the presentation of awards, the gala included a special tribute to longstanding JTB Chairman John Lynch, as well as a live musical performance from the Blow Wow Band. The 15 Canadian Jamaica Travel Specialists who qualified to attend this year included: • Vanessa Elizabeth Martinez, Unforgettable Escapes • Courtney Pilon, Champagne Weddings & Travel • Jen Langlois, Trevello Travel Group • Sharon Lynn Loppie, TravelBug Travel
THE INCLUSIVE COLLECTION, PART OF WORLD OF HYATT, RECENTLY HELD ‘LET’S GET SOCIAL WITH BREATHLESS RESORTS & SPAS’ COCKTAIL EVENTS IN TORONTO, MONTREAL AND CALGARY TO SHOWCASE THE BREATHLESS RESORTS & SPAS BRAND AND THE UNIQUE OFFERINGS AT ITS FIVE RESORTS IN MEXICO AND THE CARIBBEAN. FROM L-R: BRIAN JOSEPH, BUSINESS DEVELOPMENT MANAGER; JAVIER NAVARRO, DIRECTOR OF SALES, BREATHLESS CANCUN SOUL RESORT & SPA; CAROLINA BELLINA, SENIOR DIRECTOR OF CANADIAN SALES; PHEONA JENNINGS, SALES MANAGER, BREATHLESS MONTEGO BAY RESORT & SPA; JUAN CARLOS MEJIA, DIRECTOR OF SALES GROUPS MANAGER, BREATHLESS CABO SAN LUCAS RESORT & SPA; AND CESAR MEZA, DIRECTOR OF SALES, BREATHLESS RIVIERA CANCUN RESORT & SPA.
18 | TRAVELWEEK | December 14, 2023
• Lois Barbour, Travel Time Agency • Yvonne Adina Campbell, Yvonne’s Travel and Tours • Shelley Elkas, Escapes.ca • Sharon Boissonneault, House of Travel • Micaela McFarquhar, Intimate Affairs & Escapes • Robyn Arnold, Sell Off Vacations • Kim Leduc, Voyagess & Croisières Aquamond • Amanda Elizabeth Beaver, GLOW Travel Inc. • Tanya Lynne Smith, Niche Travel Group • Andrea Kathleen Hudson Lindsay, Your Travel Genie • Johanne Robinson, CWT Harvey’s Travel The JTS One Love Rewards Program is a dedicated training platform for the travel agent community to become certified experts on the destination. The educational program features a series of online courses that provide agents with practical knowledge on the island while showcasing Jamaica’s rich culture and vibrant tourism offerings. In addition to learning about the island, JTS-certified agents earn valuable rewards points and gain access to exclusive perks when they record their bookings throughout the year. For more information about the program go to www.oneloverewards.com.
NEWS
Riu Palace Pacifico reopens as adults-only property with Elite Club service NAYARIT, MEXICO — RIU Hotels & Resorts’ Riu Palace Pacifico has reopened following a complete refurbishment of all the hotel’s facilities. Located on Playa de Flamingos beach in Nayarit, Mexico, the resort is now an adults-only property offering the new Elite Club by RIU. With Elite Club, introduced last year, RIU guests can take advantage of a new way to enjoy exclusive benefits, on top of RIU’s all-inclusive service. With the refurbishment, common areas such as the lobby and reception have become more spacious and functional, says the hotel company.
RIU PALACE PACIFICO
The new location of the Lobby Bar puts the popular watering hole at the centre of the action. The hotel’s 445 rooms have also been completely renovated and now feature soft, elegant tones and naturally lit areas to create a relaxing atmosphere. Elite Club guests will have access to exclusive areas of Riu Palace Pacifico, such as a private area on the beach
with Balinese beds and an exclusive bar serving premium drinks. They can also enjoy these drinks in the Sports Bar and the new Elite Club Lounge Bar, an exclusively reserved area where they can also check in. There’s also a new dining option for these guests, who can access the Elite Club restaurant for both à la carte breakfast options and dinner in the evening. Elite Club service also includes
December 14, 2023 | TRAVELWEEK | 19
NEWS 62 rooms with privileged views and premium spirits dispensers, a minibar with snacks and bottle of wine, early check-in and guaranteed late check-out until 1 p.m., a welcome gift and aromatherapy in the room, as well as the possibility of making priority bookings in the hotel’s themed restaurants. For dining options, the Riu Palace Pacifico has a new Italian restaurant and a Japanese restaurant that now offers a wide range of Asian street food style dishes, in addition to the main restaurant with an international buffet, the Mexican specialty restaurant, the steakhouse and the fusion restaurant. There’s also two new snack bars in the pool area: Pepe’s Food, which offers grilled dishes, and Tiki Tako, where guests can enjoy a variety of traditional Mexican tacos. The Sports Bar has also stepped up its game with a new all-American favourites concept. In addition to the Sports Bar, guests at the Riu Palace Pacifico can enjoy five other bars, one of which is the Pool Bar located by one of the three swimming pools. There’s also a new café. The hotel continues to offer the best daytime and evening entertainment seven days a week, and all of RIU’s guests can attend the RIU Party events or visit the Pacha nightclub at the Riu Jalisco. The refurbished gym is
still located in the Spa area, which has a room for a variety of treatments, a massage room, a jacuzzi area and a steam bath. RIU Hotels is currently updating many of its properties in all of the countries and destinations where it is present. In the case of Mexico, the chain has a portfolio of 22 hotels and practically all of them are new or have been refurbished in the past five years.
Porter’s three new nonstop routes will connect Montreal with Western Canada TORONTO — Porter Airlines is boost-
ing its east-west network with new flights between Montreal and three cities in Western Canada. The airline is adding daily roundtrip flights on three new nonstop routes between Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR), Calgary International Airport
(YYC) and Edmonton International Airport (YEG). The scheduled service will connect with Halifax, Toronto-Pearson, and Toronto-City through Montreal, complementing nonstop western service from Toronto-Pearson and Ottawa to each market. Additional connections are also available through Porter’s partnership with Air Transat, including regions in North America, Europe and southern destinations. Here’s a look at the schedule for the new routes: • YUL - YVR starts April 11 (departs 5 p.m., arrives 7:46 p.m.) • YVR - YUL starts April 12 (departs 8:05 a.m., arrives 4 p.m.) • YUL - YEG starts May 1 (departs 7:15 p.m., arrives 9:50 p.m.) • YEG - YUL starts May 2 (departs 8:55 a.m., arrives 2:56 p.m.) • YUL - YYC starts May 28 (departs 6:20 p.m., arrives 9:05 p.m.) • YYC - YUL starts May 29 (departs 9:30 a.m., arrives 3:32 p.m.)
Air Canada rolls out tracking feature for baggage and mobility aids MONTREAL — Air Canada has an-
VIKING IS CELEBRATING THE FLOAT OUT OF ITS NEWEST OCEAN SHIP, THE 998-GUEST VIKING VELA. THE MAJOR CONSTRUCTION MILESTONE TOOK PLACE EARLIER THIS MONTH AT FINCANTIERI’S ANCONA SHIPYARD IN ITALY, MARKING THE FIRST TIME THE SHIP HAS TOUCHED WATER. VIKING VELA WILL MAKE ITS GRAND DEBUT IN DECEMBER 2024, AFTER WHICH IT WILL SPEND ITS INAUGURAL SEASON SAILING VOYAGES IN THE MEDITERRANEAN AND IN NORTHERN EUROPE.
20 | TRAVELWEEK | December 14, 2023
nounced a new way for passengers to track their baggage and mobility aids. A new feature has been added to the Air Canada mobile app to allow passengers travelling within Canada to track the progress of their baggage and mobility aid in real time at key points as it moves with them throughout their journey. Using the app, customers can now track their baggage and mobility aid as it travels with them on domestic flights, based on the same tag scanning information that Air Canada employees use at each stage to handle these items.
NEWS Initially available to customers travelling within Canada during final development, the tracking feature will be expanded to the airline’s U.S. flights next year and, over time, select international destinations. The new tracking feature includes the following: • Air Canada mobile app users will be able to track the progress of their checked items at key points from check-in, through the airport handling processes, on to the aircraft and through connections and arrival, providing reassurance every step of the way. • For customers required to check mobility aids, they will be able to track the movement of their aid, including to confirm, under Air Canada’s enhanced accessibility protocols, that it is securely loaded before the aircraft departs. • The tracker’s “What’s Next” feature tells customers the next step for their belongings, including information on where they need to pick up their bag, such as an airport baggage carousel number, either at a transfer point or the end of their journey. • In those rare instances when baggage is delayed, in addition to existing text or email notifications, the app has the functionality to advise customers of delayed items and enable them to easily file a delayed baggage report from their smart phone and arrange delivery, which saves time waiting at the carousel or at a baggage assistance counter. Customers will receive a confirmation that the report is received with a file number and a link to follow-up on any updates.
Kids reign in the sun at Grand Palladium Costa Mujeres Resort & Spa Parents spend a lot of time trying to plan vacations that will keep their children entertained, but it’s kids who rule the roost at Grand Palladium Costa Mujeres Resort & Spa, a new member of Wyndham’s Registry Collection. Clients who choose Family Selection accommodations at this 670room luxury all-inclusive resort on the Mexican Caribbean are treated like VIPs, and it all starts with the youngest guests. Kids are crowned the Family Boss and enjoy special amenities like mini bathrobes and slippers, proof that at Grand Palladium Costa Mujeres Resort & Spa, luxury truly comes in all sizes. Family Selection guests also have access to an exclusive family pool, restaurant and beach area, as well as priority booking at the resort’s seven a la carte restaurants. The 142 Family Selection Junior Suites have plenty of room for everyone with two full-size or one king-size bed, a sofa bed, balcony or terrace, hydro-massage baths, and a fully stocked minibar. Plus, children under age 12 sharing a room with the adults stay free. Kids-only fun includes a waterpark and daily activities organized
by the resort’s kids’ clubs, tailored by age for guests ages 1–3, 4–12, and teens. Family time at the resort includes snorkeling and kayaking, professional tennis instruction at the Rafa Nadal Tennis Centre and sampling the dessert bar at the Isla Blanca show cooking restaurant. Kids club time is an opportunity for adults to enjoy a massage at the Zentropia Palladium Spa & Wellness centre, or to explore the Ibiza-style Helios beach club at the neighbouring TRS Coral Hotel, an adults-only oasis where Family Selection guests have unlimited access to all resort facilities and dining. After dark, Grand Palladium Costa Mujeres Resort & Spa lights up with live entertainment that everyone in the family can enjoy, but make sure your clients put aside a romantic evening to splurge on the fabulous Chic Cabaret & Restaurant, a spectacular dinner show at the TRS Coral Hotel with performances by dancers and acrobats, set to the beat of music from Doowop to Latin pop. For more information see PalladiumHotelGroup.com.
In addition to allowing customers to book travel and check-in, the app provides self-service capabilities, upto-the-minute notifications on flight status and gate changes, airport maps, and other useful information. Customers can download the Air Canada mobile app at no cost from Apple’s App Store or Google Play. December 14, 2023 | TRAVELWEEK | 21
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Convicted and charged: TICO’s latest updates MISSISSAUGA — TICO has announced one conviction and two charges laid against individuals operating as a travel agent without being registered. After being charged by TICO, Luis Da Silva, operating as Bwiti Canada, pleaded guilty to operating as a travel agent without registration, contrary to the Travel Industry Act, 2002. Da Silva was fined $4,375, inclusive of a victim surcharge, and received a twoyear probation. Rustic Mama Retreats Inc. has been charged by TICO with one count of operating as a travel agent without being registered. Jennifer Aide has also been charged with one count of operating as a travel agent without being registered, and one count of being an Officer and Director of a corporation and failing to take reasonable care to prevent the corporation from committing an offence. It is alleged that Rustic Mama Retreats Inc. and Jennifer Aide sold travel without TICO registration, specializing in both local and international retreats for women. Aide appeared in court on Dec. 13, 2023 in Cobourg, Ont. Also charged with one count of operating as a travel agent without being registered is Bermuda
Accommodations Inc. Fiona Campbell has also been charged with one count of operating as a travel agent without being registered and one count of being an Officer and Director of a corporation and failing to take reasonable care to prevent the corporation from committing an offence. It is alleged that Bermuda Accommodations Inc. and Fiona Campbell sold travel without TICO registration, specializing in accommodation rentals in Bermuda. Campbell will appear in court on Jan. 12, 2024 in Toronto, Ont. Individuals convicted in Court of offences relating to the Travel Industry Act, 2002 are subject to fines of up to $50,000 and/or prison terms of up to two years. Corporations are subject to fines of up to $250,000.
Anguilla’s Tourism Week 2023 wraps with a look at people, planet and prosperity THE VALLEY, ANGUILLA — Anguilla’s Tourism Week 2023 celebrations offered a mix of productive, enlightening and enjoyable events, says the Anguilla Tourist Board.
DEE-ANN KENTISH-ROGERS, MINISTER OF SOCIAL DEVELOPMENT; KENROY HERBERT, CHAIRMAN, ATB; DONA REGIS-PROSPER, SECRETARY GENERAL AND CEO, CTO; DR. ELLIS WEBSTER, PREMIER OF ANGUILLA; HAYDN HUGHES, MINISTER OF TOURISM; PERIN BRADLEY, DEPUTY GOVERNOR
The ATB picked up on the World Tourism Day theme ‘Investing in People, Planet & Prosperity’ during the week of Nov. 26 - Dec. 2. Highlights included a welcome speech by Dona Regis-Prosper, named Secretary General & CEO of the Caribbean Tourism Organization in July 2023, who joined Haydn Hughes, Minister of Infrastructure, Communications, Housing Utilities and Tourism, and Kevin Carty, Managing Director, Aurora Anguilla, as keynote speakers at the official opening breakfast at the Aurora Anguilla Resort & Golf Club. Regis-Prosper addressed the topic of Planet, while Carty spoke to the theme People and Minister Hughes addressed the subject of Prosperity. Carty noted that hospitality accounts for over 90% of Anguilla’s GDP, and called for developing a road map to career mobility and progress within the industry as a national responsibility and priority.
GETTING TO ANGUILLA There are plenty of options for Canadian travellers heading to Anguilla. American Airlines is currently operating daily direct flights from Miami International (MIA) to Anguilla (AXA), with two flights on Saturdays. The schedule will increase to twice-daily service from Dec. 20 and continue through the summer of 2024, with connections from/to Canada and the UK available. Anguilla’s new Blowing Point Ferry Terminal opened in January 2023, welcoming travellers arriving by private charter and public ferry. This is the primary entry point for visitors arriving via Princess Juliana International Airport in St. Maarten (SXM), a key gateway for Anguilla, where a new departure hall and expanded check-In hall are both scheduled to open this winter. From St Maarten, there are two options to get to Anguilla, by air or by sea. Visitors can take a short (seven minute) inter-island flight transfer to Anguilla. Alternatively, visitors can take a 25-minute boat transfer from the Anguilla-St. Maarten Ferry December 14, 2023 | TRAVELWEEK | 23
NEWS Terminal (ASMFT) on the Dutch side or a 30-minute public ferry ride from Marigot on the French side of St. Martin. Both ferry services arrive at the Blowing Point ferry terminal in Anguilla. Intra-regional service has also expanded this winter season with new routes between Anguilla, Antigua and St. Barths. Anguilla Air Services (AAS) is operating scheduled flights between Anguilla (AXA) and Antigua (ANU) three times per week on Tuesdays, Fridays and Saturdays. The AAS service began on Nov. 3 and will operate through April 2024. Trans Anguilla Airways offers daily flights between Anguilla and St. Kitts, Nevis, Antigua, St. Eustatius and St. Maarten. Scheduled service also operates to Tortola (BVI) and Virgin Gorda. For more information the official website of the Anguilla Tourist Board is www.IvisitAnguilla.com.
Perks for clients, agents with Transat’s Europe and Morocco promotion MONTREAL — Transat has launched
a brand new promotion featuring its Europe and Morocco tours. Running through Jan. 16, 2024, travellers can save up to $700 on tours for two. Meanwhile travel advisors can earn 5X BONBON, or $25, per eligible tour booking. All Transat tours include: • Roundtrip flight in Economy Class with Air Transat • One piece of checked baggage of 23 kg • Roundtrip transfer between the airport and hotel • Transportation by air-conditioned coach • Service of an English-speaking guide, driver or accompanier • Ideally located accommodations in 24 | TRAVELWEEK | December 14, 2023
double occupancy (standard room) • Meals and visits featured in the detailed itinerary The promotion applies to new individual bookings made by Jan. 16, 2024, for departure and return dates May 1 - Oct. 31, 2024. Some conditions apply. For more details agents can check out transat.com or Agent Direct.
Flyboarders and local music for Emerald Sakara’s christening SAN JUAN — Emerald Cruises’ new-
est luxury yacht, Emerald Sakara, was christened in San Juan, Puerto Rico earlier this month. The gala event at the Pier 4 East terminal, complete with music from a local band, included Scenic Group Founder and Chairman, Glen Moroney and Scenic Group Managing Director for the U.S., Ken Muskat, and CLIA President and CEO Kelly Craighead, who was named godmother of the new vessel. Craighead christened Emerald Sakara with a traditional champagne bottle breaking ceremony, followed by a surprise for all in attendance: flyboarders emerged from behind the yacht, providing a celebratory finish to the ceremony.
Said Craighead: “The dedication of Emerald Sakara was extraordinary, and I am honoured to be an ambassador for the entire CLIA team in the esteemed maritime tradition of godmother. The stunning luxury of Emerald Sakara, complemented by Emerald Cruises’ commitment to environmentally responsible tourism, exemplifies CLIA’s advocacy for sustainable tourism and preservation of cruise destinations around the world for future generations.” The 100-passenger Emerald Sakara has 50 deluxe staterooms and suites ranging from 185 to 1,185 square feet – with 44 featuring large walk-out balconies. The open-air infinity pool is surrounded by lounge chairs and day beds, steps from the Aqua Café. A wellness deck comes complete with spa, infrared sauna and gym, while the top deck Sky Bar offers views for days. Located off the yacht’s stern, a marina platform boasts water toys galore: kayaks, standup paddleboards, snorkel equipment, SEABOBs and a giant trampoline available to guests when the platform is deployed. Also onboard, La Cucina dining room specializes in fresh, seasonal cuisine with seating indoors as well as on the adjacent terrace, while the warm and welcoming Amici Lounge feaetures live music in the evenings.
(FROM LEFT) SCENIC GROUP FOUNDER AND CHAIRMAN, GLEN MORONEY, AND MANAGING DIRECTOR FOR THE U.S., KEN MUSKAT AND CLIA PRESIDENT AND CEO KELLY CRAIGHEAD WITH (AT RIGHT) CAPTAIN ROB O’LEARY, CAPTAIN OF EMERALD SAKARA
NEWS
Coulibri Ridge founders and operators found dead in Dominica DOMINICA — Coulibri Ridge, a sustainable, off-grid eco-resort in Petit Coulibri, Dominica, has announced the tragic passing of its founders, Daniel Langlois, and his partner Dominique Marchand. According to Dominica News Online, Langlois, a Quebec new-media entrepreneur and philanthropist, and Marchand had been missing for a few days before being found in a burnedout car in Dominica, their adopted home, earlier this month. Three suspects have been detained by police and are being questioned. Coulibri Ridge, which Langlois and Marchand opened in October 2022, issued the following statement: “With profound sadness and heavy hearts, we announce the tragic passing of Daniel Langlois and his partner Dominique Marchand in Dominica. The entire community on the island is in mourning following a devastating incident on Thursday, November 30. “Daniel and Dominique were trailblazers in so many ways, most recently as founders and operators of Coulibri Ridge Resort. Their commitment to sustainability set a standard in the tourism industry, and their passion for the environment and helping others has touched the lives of many who experienced the magic of Coulibri Ridge. Their legacy will continue to live on through the efforts of The Daniel Langlois Foundation, the Resilient Dominica Project (REZDEM), and the Humane Society of Dominica.” Langlois and Marchand spent more than 20 years engaging in research, environmental testing, infrastructure building and community engagement prior to opening Coulibri Ridge, the Caribbean’s only fully-off-grid luxury resort.
DANIEL LANGLOIS
The inspiration for the resort began in the 1990s when Langlois was travelling the world for business. Noting the contrast between wealthy and poor communities, he questioned why so much electrical power and water was made available to travellers, hotel guests and the wealthy, while local communities often lived with limited access to resources primarily produced by burning fossil fuels. So he set out on a mission to improve the lives and livelihoods of those in vulnerable communities through sustainable practices like solar energy and rainwater collection and filtration.
Margaritaville at Sea announces second ship, coming summer 2024 PORT TAMPA BAY, FL — Margari-
taville at Sea has set its sights on expansion, adding a second ship that will operate sun-soaked Caribbean itineraries. The new flagship vessel, Margaritaville at Sea Islander, will sail four- and five-night cruises from Port Tampa Bay, Florida starting June 14, 2024, featuring stops in Key West, Cozumel
and Progreso. Guests can reserve 2024 sailings online now to take advantage of exclusive, limited-time preview incentives. The news about Margaritaville at Sea Island comes on the heels of Margaritaville at Sea Paradise, which launched in summer 2022 as the cruise line’s first ship. Margaritaville at Sea rebranded from Bahamas Paradise Cruise Line in early 2022. Margaritaville at Sea Islander spans 12 passenger decks, accommodating 2,650 guests in total. Currently undergoing an extensive transformation, the ship will fully redesign all 1,100 staterooms – including over 700 Breezy Balcony staterooms, Grand Terrace Suites and luxurious Corner Suites – with all-new furnishings. The ship will boast a 14-storey atrium with a nautical Margaritaville flip flop and a lively atrium bar with multi-storey floating margarita glass chandeliers. Other innovations include the only three-storey poolside LandShark Bar at Seat and a Margaritaville-inspired cornhole and minigolf course alongside new family-friendly spaces like the Caribbean Amphibian Splash and Slide. Signature favourites include JWB Prime Steakhouse and Rita’s Taco House, Paradise Pickleball at Sea, Frank and Lola’s Pizzeria, Margaritaville Coffee Shop, and Cheeseburger in Paradise.
THE NEW VESSEL WILL SAIL FOUR- AND FIVE-NIGHT CRUISES FROM PORT TAMPA BAY STARTING JUNE 2024. December 14, 2023 | TRAVELWEEK | 25
NEWS also have the chance to relax on a private island. Additionally, a 21-day Easter Island sailing that departs Valparaiso on March 16, as well as two combination voyages are available.
Earn 3x rewards points when booking car SOCIETY ISLANDS (7 days): rentals with Open for pre-sale: • THE The shorter of the two itineraries will see Silver Whisper journey TravelBrands Silversea’s firstamong the Society Island’s most ever full summer iconic destinations and off-the- TORONTO — TravelBrands has beaten-path gems. From Papeete, launched a new travel agent incenseason in French Tahiti, guests will sail to Moorea, tive just in time for the holidays. Raiatea on an overnight call, HuaPolynesia The company’s ‘Tis the Season for hine, and Bora Bora overnight. SILVER WHISPER
MIAMI — Silversea has opened pre-
sales for its first-ever full summer season in French Polynesia. The exclusive pre-sale applies to 17 voyages sailing between April and September 2026 aboard Silver Whisper. Curated by Silversea’s destination experts, two itineraries will operate in rotation, offering insight into 11 of the world’s most remote destinations in three of the region’s five archipelagos: the Society, Tuamotu and Marquesas Islands. “Silversea’s rapid increase in capacity has opened opportunities for even deeper immersion into the world’s most enriching regions, such as French Polynesia,” said Conrad Combrink, Silversea’s SVP Expeditions, Destination and Itinerary Management. “There is no better way to experience these idyllic islands and atolls than by ship, and there is no better ship to connect travellers meaningfully with each destination than Silver Whisper, which is set to become the most luxurious ship to sail in the region.” The 392-guest ship will spend multiple nights in destinations across its seven- and 14-day sailings. The two itineraries are: 26 | TRAVELWEEK | December 14, 2023
Guests will learn about the important role of storytelling in local culture, and join a cultural nature walk to the village of Maeva. They’ll also snorkel in crystal-clear waters and have the option of relaxing on a private island, or motu, complete with a traditional barbeque. • THE SOCIETY, TUAMOTU AND MARQUESAS ISLANDS (14 days): This two-week voyage onboard Silver Whisper departs from Papeete, Tahiti to Moorea, Raiatea (overnight call), Fakarava, Nuku Hiva, Fatu Hiva, Atuona, Tahuata, Rangiroa and Bora Bora before returning to Papeete. Highlights include snorkelling, whale watching (August-November), electric bicycling in Raiatea, and a test kitchen demonstration in Moorea. As on the seven-day itinerary, guests will
Giving’ campaign gives agents the chance to receive 3x Loyalty Rewards points on all car rental bookings, plus a $25 gas card for each three rentals booked. Agents also have one of three chances to win their entire car rental back. This promotion applies to any new car booking with Hertz, Dollar, Thrifty, Avis, Budget, Alamo, Enterprise and National, and runs from Dec. 6, 2023 to Jan. 3, 2024. With the TravelBrands Loyalty Rewards program, travel agents can collect points and redeem them for many rewards, including merchandise, travel, gift cards and the ability to donate to multiple foundations and charities. To make qualifying bookings or for more information go to www. travelbrandsaccess.com or call 1-844-5-TBRAND (827263).
THERE IS NO BETTER WAY TO EXPERIENCE THESE IDYLLIC ISLANDS AND ATOLLS THAN BY SHIP."
S G
Punta Cana
An upscale tropical retreat The Bahia Principe Luxury Esmeralda takes all-inclusive luxury seriously. Food and drinks are covered, and guests will be spoiled with choice and exclusive amenities throughout their stay. Just added swim up rooms and brand-new dining experiences are offered alongside their endless list of activities. Morning to night, vacationers can enjoy anything from watersports and massages to salsa classes and shows. When in doubt, a palm laden beach is always around, complete with turquoise water and soft sand.
Transat Tours Canada Inc., registered as a travel wholesaler in Quebec (reg. #754241) with offices at 300 Léo-Pariseau Street, Suite 200, Montreal (QC) H2X 4C2; in Ontario (reg. #50009486) with offices at 5915 Airport Road, Suite 910 Mississauga (ON) L4V 1T1; and in British Columbia (reg. #2454) with offices at 11900 Haney Place, Unit 151, Maple Ridge (BC) V2X 8R9.
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