NVA Transition Onboarding Guide

Page 108

Bad Debt End of Month Statements and Account Receivable (Bad Debt) Each Hospital is responsible for • • • • • • • • •

Local financial policy Managing client financing and Accounts Receivable (AR) Managing monthly client statements (Printing, mailing, and collection) Managing collections/collection agency and bad debt Bad Debt Any unpaid client balance 90 days past due is considered “Bad Debt” At 90 days past due, Accounting removes this debt from the hospital’s revenue in their next financial statement Accounting will deduct the bad debt from the revenue line in each month’s Statement of Operations and include this Bad Debt as a negative line item in the Revenue by Category Report But if you collect AFTER either through an agency or on your own it can be added back by using an MCR and Bad Debt Accounting code. RULE OF THUMB: When writing the hospitals personal financial policy, it is best to offer as little deferred payments as possible. When required, the goal should be to have the balance on deferred payments paid in full by 90days of service to avoid the bad debt appearing on the hospital’s financial statements.

Bad Debt – Found in Revenue by Category Report each month National Veterinary Associates Revenue by Category vs. Prior Year For the period ended September 30, 2017 114-Merrimack Veterinary Hospital

Bad Debt appears as a negative revenue line item each month Month-to-Date Actual 09/30/17 REVENUES Professional Services Office Visits/Consultations Vaccinations Procedures Surgery Anesthesia Dental Hospital Pharmacy Laboratory - In House Laboratory - Referral Radiology/Ultrasound Heartworm & Flea Products Sales Discounts Bad Debts

%

Actual 09/30/16

10/23/17 12:14 PM

Year-to-Date %

Variance

Actual 09/30/17

%

Actual 09/30/16

%

Variance

26,909 13,656 6,016 6,740 4,717 11,517 3,374 33,200 18,363 21,714 7,166 11,037 (3,954) (1,318)

13.89% 7.05% 3.11% 3.48% 2.44% 5.95% 1.74% 17.14% 9.48% 11.21% 3.70% 5.70% -2.04% -0.68%

24,502 12,331 8,259 10,786 6,111 11,869 3,109 29,530 16,222 22,170 11,125 9,880 (5,229 (6,104

13.08% 6.58% 4.41% 5.76% 3.26% 6.34% 1.66% 15.77% 8.66% 11.84% 5.94% 5.27% -2.79% -3.26%

2,407 1,325 (2,243 (4,046 (1,394 (352 265 3,669 2,141 (457 (3,959 1,157 1,275 4,786

82,697 41,026 25,130 25,055 19,936 42,933 11,461 97,903 53,098 71,926 28,402 35,880 (20,203 (5,752

13.06% 6.48% 3.97% 3.96% 3.15% 6.78% 1.81% 15.47% 8.39% 11.36% 4.49% 5.67% -3.19% -0.91%

76,316 37,191 25,636 24,180 14,152 31,895 9,381 92,383 52,204 62,744 27,348 32,351 (9,300 (23,214

13.43% 6.54% 4.51% 4.25% 2.49% 5.61% 1.65% 16.25% 9.18% 11.04% 4.81% 5.69% -1.64% -4.08%

6,382 3,835 (506 875 5,784 11,038 2,081 5,520 894 9,183 1,054 3,529 (10,903 17,462

159,136

82.17%

154,561

82.51%

4,575

509,494

80.48%

453,267

79.74%

56,227

108 | P a g e


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Resetting Your Password

1min
page 129

Accessing NVA Email Remotely

1min
page 128

Capital Expenditure Guidelines

13min
pages 140-147

NVA Client Service Center (CSC

1min
pages 138-139

Cell Phone Discounts

1min
pages 125-127

Telecommunications

3min
pages 122-124

Vet Data Software for Reporting

1min
page 121

IT Helpdesk & Conversion

1min
page 120

Bad Debt

4min
pages 108-110

IT & Telecom

1min
pages 118-119

NVA Staff and Doctor Discount at IDEXX Reference Laboratories

3min
pages 111-117

Visa Guidelines

2min
page 107

Invoice Processing System (IPS) via Quickbase

3min
pages 101-102

Rebate and Miscellaneous Checks

1min
page 103

NVA Preferred vendors (better pricing

1min
page 97

Bonus Opportunity! Site Incentive Plan

9min
pages 85-90

Vendors

1min
page 96

NVA Insurance Carrier and Vendor Contact List

1min
page 84

Licenses and Permits

1min
page 94

Other Insurance Coverage

1min
page 91

401(k) Plan –Empower Retirement Online Enrollment System

1min
pages 82-83

401(K

1min
page 81

NVA Benefits Team Contacts

1min
page 80

BSwift Online Health Insurance Enrollment System

3min
pages 77-79

Talent Unleashed Learning Management System

1min
pages 70-73

DVM Production

1min
page 68

DVM Employment Agreements/Contracts

1min
page 69

Payroll

1min
pages 65-66

Family Medical Leave Act (FMLA

1min
pages 60-61

Overtime Laws by State – July 2019

2min
page 67

Employee Assistance Program & The Network

1min
pages 62-64

Termination / Separation

11min
pages 55-59

Pre-Employ

1min
page 46

Performance Reviews & Raises

1min
page 54

ADP (PETS) – How to access your paystubs

1min
page 53

Ready to Hire?

2min
pages 44-45

Avature Hiring Hub

1min
page 43

Employee Files

1min
pages 37-40

Recruiting & Job Descriptions

2min
pages 41-42

Hospital Policies & Handbook

1min
page 36

Managing Veterinarian Job Description

2min
pages 24-26

Your People Services Team

1min
page 35

Transition Post Close Hospital Responsibilities

1min
page 32

History of National Veterinary Associates (NVA

1min
page 5

Structure of NVA

2min
pages 9-10

Veterinary Hospital Manager Job Description

2min
pages 22-23

Hospital Leadership & Your Role

1min
pages 20-21

Transitioning to NVA

2min
page 12

Leadership Attributes

1min
page 8

Mission Statement and Core Values

1min
page 7

Values, Vision, and Structure

2min
page 6
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