PERSONAL FOR OUR OCEAN CUSTOMERS

The Marketing team recently partnered with the Customer Experience team to support their efforts to deliver personalized service to our Ocean customers – sustaining the division’s continued growth and success.

Ocean customers were sent a TB package complete with swag and a card that featured a personalized profile highlighting their Account Manager. The direct mail campaign has been a huge success creating connection and fostering deeper relationships with our customers. One customer even sent in a selfie and a wonderful note. Check it out!

Full Time Account Manager Part Time Agave Grower

At Trailer Bridge, Crystal Diaz spends her days serving shippers moving cargo to and from the Caribbean. But did you know she is also an agave connoisseur? She and her husband have an agave farm in Mexico and tend to the plants which take five years to be ready for harvest.

“Hi Crystal – just received that cool little Trailer Bridge journal in the mail – thanks so much! My favorite part of the surprise was getting to see an actual photo of you on the little into card. You are the best…As a further thank you, I have included a photo of me.”

This is just one of the many responses the team has received!