REMINDER: IT HELPDESK ON-CALL INSTRUCTIONS

Lead Spot Bonus Program

This program allows you to earn a onetime spot bonus of $250 for a new lead that you bring to TB that ultimately ships with us within six months.

Details on the Sales Referral Spot Bonus Program process, eligibility, lead submittal link, and more are in Paycom via the Sales Lead Incentive Acknowledgement document. Reach out to Kacy Swanson at kswanson@trailerbridge.com if you didn’t receive a notice from Paycom.

A signed acknowledgement of the program must be completed prior to submitting a potential lead. To sign the acknowledgment in Paycom, click here

To submit your lead once you have signed the acknowledgement, visit this link , or find it on The BRIDGE under quick links.

Reefer:

Need technical help with your TB equipment? Compass MSP’s business hours are 8 a.m. – 5 p.m. EST. If you need help outside of these hours, follow these instructions...

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Call x7110 or (904) 777-0087

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The auto-attendant will ask if it is an emergency and to press a button to confirm. Be sure to press the button if you want a call back outside business hours. Leave a voicemail with your full name, call back number, and brief description of your issue.

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The on-call technician will receive an alert that you have left a message within 1-2 minutes. If the technician does not address the alert, the call will escalate until you receive a response.

If you reach out to CompassMSP and have an issue, please contact TB’s Sr. Manager of IT Paul Sinchuk (psinchuk@trailerbridge.com) so he can investigate.