MEET TB’S ACCOUNT MANAGEMENT TEAM

Meet the Account Management team! This department is responsible for creating a stellar experience for all of Trailer Bridge’s Ocean customers by acting as a single point of contact for all freight shipping between the U.S. and Puerto Rico.

We caught up with Ann Phelps, Vice President of Customer Experience, Ocean, to learn more about the team:

What is unique about your Account Management team?

The unique part of the ACM team is the interaction with the customer, being that #1 point of contact. Each team member is responsible for supporting our customers – whether that is booking freight or communicating a sailing delay – they are the face of Trailer Bridge for these shippers.

What is the most rewarding part of your work?

For us, knowing we help facilitate the move from point A to Z because we are handling all types of cargo – everything from life-saving medical equipment to a family’s new boat.

What is the most challenging aspect of your work?

The most challenging aspect is the sailing delays, knowing we have no control.

If you had to describe the Account Management team in 3-5 words, what would they be?

I love this group and am so proud of the work they do day in and day out. If I had to narrow it down to a few words I would say: Committed, Efficient, Engaging, and Rewarding.

Get in Touch with the Account Management Team

If you have questions, reach out anytime at accountmanagement@trailerbridge.com