WHY WE LISTEN

By Janoy Fuentes

We listen. When people ask why we have the success we do, that’s what I tell them. After 23-plus years in the commercial printing business, the little things still matter. As a small “boutique” print shop, we know that listening to what our customers tell us, and then going above and beyond their expectations not only gets the job done, but wins customers for life.

There is no other way forward.

So, how do we do it? It starts with our dedicated team of professionals, spearheaded by leaders like our Operations Manager Alecs PerezCrespo. This cohesive, committed and focused team is driven to make sure that Envision Graphics (egprint) stands out in today’s ever-competitive landscape. By providing the quality printing and customer satisfaction every job— every customer—demands, the business community in Miami knows where to go when they need to get things right.

If they want it, we deliver, including banner stands, brochures and catalogs, business cards, club flyers, postcards and posters, presentation folders and sales sheets.

The things that set us apart are what you would expect from a team dedicated to listening to what our customers want. It starts with our superior customer service, which we deliver on each step of our customers’ journey. At the heart is an attention to detail, which is laser focused on every project that enters our doors.

Let’s face it: We live in a fast-paced world, so getting someone’s attention or simply having someone listen to their needs means everything. And while some people might think that is near impossible, we don’t. By listening, communicating and intrinsically focusing on the job at hand, we are able to capture the essence of what our customers want and need.

That takes an even different bent in today’s post-pandemic landscape, where the fallout and changes are still evolving. With more and more individuals going the self-employed or small business route, the demand for smaller runs and custom jobs is on the rise. This has afforded us the opportunity to help a number of new companies and entrepreneurs. By guiding them through this part of their journey, we help deliver the products and services that enable their voices to be heard.

Having partners you can trust Being able to adapt to these new times has made us better, faster and more efficient. Whatever the project—business cards, packaging and banners, etc.—everyone, everywhere is looking for rapid turnaround times.

Our success is two-fold. It starts with an experienced cohesive team, which includes everyone from our prepress operators to our bindery crew and customer service personnel. Driven by their expertise and professional acumen, we can deliver on our promises.

Our goal with each customer we work with is to print jobs that allow them to tell the story of their products via the resources we have. We guide them through choosing the embellishments such as raised spot UV, foil stamping, lamination, etc., all of which help make their printed pieces stand out.

The second part of our success is the allies we have in our corner. Partnering with industry stalwarts like Fujifilm has given us the accessibility to some of the industry’s best products and UV inks. Producing top quality products while providing short turnaround times using UV inks is our standard. This is why teaming with Fujifilm on its Acuity Prime 30 was a no brainer. The quality and speed in which the Acuity Prime 30 prints our large-format jobs keeps us in line with our promise to our clients.

Our relationship with Fujifilm started in 1999, when we originally contact- ed them to learn more about their industry-leading film emulsion. Later, we purchased their plates, which still hold the highest regard in the industry. And after we moved into UV inks, we started using Fujifilm’s UV plates.

Since our mission is to provide the best in print quality for our customers, it only makes sense to work with the industry’s leading suppliers. When you partner with the best, you can give your best. The strategy is the best path forward.

Looking ahead, we see a number of exciting opportunities to grow, for both the members of the Envision Graphics team and the company as a whole. We are in the process of revamping our website, which will showcase a number of new products at affordable prices. We also plan to expand the custom products we offer, a direction that the Fujifilm Acuity Prime 30 has helped us take.

The opportunities are endless. Within the last couple of years, we have seen exponential business growth at Envision Graphics. Next up? We are setting our sights on the packaging world. And who’s helping us move the needle? Fujifilm’s J Press with Inline UV.

As we let all of our customers know, “Yes, we’re open.”