CUSTOMER SPOTLIGHT
WHY WE LISTEN
HOW THE LITTLE THINGS ARE HELPING ENVISION GRAPHICS THRIVE Janoy Fuentes President - Envision Graphics, Inc.
By Janoy Fuentes We listen. When people ask why we have the success we do, that’s what I tell them. After 23-plus years in the commercial printing business, the little things still matter. As a small “boutique” print shop, we know that listening to what our customers tell us, and then going above and beyond their expectations not only gets the job done, but wins customers for life. There is no other way forward. So, how do we do it? It starts with our dedicated team of professionals, spearheaded by leaders like our Operations Manager Alecs PerezCrespo. This cohesive, committed and focused team is driven to make sure that Envision Graphics (egprint) stands out in today’s ever-competitive landscape. By providing the quality printing and customer satisfaction every job— every customer—demands, the business community in Miami knows where to go when they need to get things right. 14
print illustrated
Summer 2023
If they want it, we deliver, including banner stands, brochures and catalogs, business cards, club flyers, postcards and posters, presentation folders and sales sheets. The things that set us apart are what you would expect from a team dedicated to listening to what our customers want. It starts with our superior customer service, which we deliver on each step of our customers’ journey. At the heart is an attention to detail, which is laser focused on every project that enters our doors.
Let’s face it: We live in a fast-paced world, so getting someone’s attention or simply having someone listen to their needs means everything. And while some people might think that is near impossible, we don’t. By listening, communicating and intrinsically focusing on the job at hand, we are able to capture the essence of what our customers want and need. That takes an even different bent in today’s post-pandemic landscape, where the fallout and changes are still evolving. With more and more individuals going the self-employed or small business route, the demand for smaller runs and custom jobs is on the rise. This has afforded us the opportunity to help a number of new companies and entrepreneurs. By guiding them through this part of their journey, we help deliver the products and services that enable their voices to be heard.