There is a transition underway in service design that is challenging traditional ways of working. As the scope of service design projects continues to expand, service designers are increasingly confronted by the immense complexity of overlapping service systems. The articles in this issue of Touchpoint offer powerful provocations and hopeful, practical examples on how to integrate systems thinking into service design.
Touchpoint is published three times each year by the Service Design Network. It brings together those practicing, learning and teaching service design, and each issue provides in-depth coverage of a specific theme, accompanied by regular sections. Free access to Touchpoint is one of the many benefits of membership to the SDN. To learn more, visit https://www.service-design-network.org/membership.
