Booking Conditions It is important that you read and understand the following conditions before making your booking. The following Booking Conditions form the basis of your contract with TOTAL HOLIDAY OPTIONS (PTY) Limited (“TOTAL HOLIDAY OPTIONS”, “us” and “Company”). It is important that you read and understand the following conditions before making your booking. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read these Booking Conditions and that you agree to them and that you agree to them applying to your holiday arrangements booked with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to any tour, excursion(s), short tour(s), accommodation and/any services you have booked with TOTAL HOLIDAY OPTIONS. 1. Governing law: These booking conditions are governed by the law in force in New South Wales, Australia when booked and paid in Australia and New Zealand when booked and paid in New Zealand. Any claim or legal action against overseas suppliers is likely to be subject to the terms of your contract with them and maybe governed by the laws of other countries. 2. Confirmation of Services: Your acceptance of a quotation or your booking request does not guarantee actual availability of the requested flights, tours, accommodation, or services until such time as you receive a confirmation invoice from TOTAL HOLIDAY OPTIONS. 3. Booking, Deposit and Final Payments: A nonrefundable deposit of $400 per person is required within 7 days of confirmation of arrangements. Passenger names must be provided exactly as per passport, including middle names, at the time of booking, as well as a valid passport copy. Some of the tours, ground arrangements and tickets may require a higher deposit of up to 50% or more. Deposit requirements may vary when booking a special offer. TOTAL HOLIDAY OPTIONS reserve the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by TOTAL HOLIDAY OPTIONS within the specified time. Final payment will be due between 90 to 60 days prior to departure unless otherwise specified or by the payment deadline stated on the final invoice whichever is the earliest. Bookings made within 90 days of departure or at a value of less than $500 will only be processed if we hold full payment. If TOTAL HOLIDAY OPTIONS is unable to confirm your reservation, all monies will be refunded. Receipt of deposit will be taken as an understanding by us that you have checked your confirmed arrangements and have read and agree to abide by the terms and conditions set forth in this brochure. 4. Price Guarantee: Prices listed in this brochure are based on low season costs and exchange rates as of 01st Oct 2023 but are subject to change. They may be varied by advertising or special offers, or changed for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Prices will be confirmed at the time of booking and held during any applicable option period. Once the full payment is received by the TOTAL HOLIDAY OPTIONS price will be guaranteed (except for any tax or levies imposed by any Government and their agencies and for any changes resulting from a force majeure event). The package prices are based on a cash or direct bank transfer only. Payment by Master Card, Visa card and American Express will incur an additional bank fee at the time of payment. Season described as low season depends on the country and the region you are visiting. The reason can differ from monsoon, heatwave, unpredicted weather patterns or anything which makes people uncomfortable and fewer tourists prefer to travel. 5. Amendments: If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Where possible amendments to confirmed and deposited itineraries outside will incur a fee of $50 per change in addition to any difference in price, penalties and fee of any supplier and airlines. Special airfares that require early ticketing may be non-refundable and non-changeable. 6. Cancellations/Transfer of Booking: In the event of a cancellation, the following per person per booking cancellation fee applies. Departure is calculated from the first date of services booked with TOTAL HOLIDAY OPTIONS: • 60 days or more prior to departure: Loss of deposit • Less than 60 days before departure: 50% of total tour cost
• Less than 45 days before departure: 75% of total tour cost • Less than 30 days before departure: 100% of total tour cost • No show due to any reason: 100% of the total tour cost • Services booked that is less than the minimum deposit, no refund is applicable. If you wish to cancel your existing booking or transfer to a new departure date, the above cancellation fees will still apply. All cancellations must be received in writing by TOTAL HOLIDAY OPTIONS and are not effective until this notification has been received. Cancellations fees for some products and services may vary from those stated above. If you are unsure, please check with TOTAL HOLIDAY OPTIONS at the time of your booking. Regrettably, cancellation charges cannot be waived and there will be no exceptions. No refunds will apply on unused or omitted services due to any unforeseen circumstances. Please note that employees of any overseas suppliers are not authorised by TOTAL HOLIDAY OPTIONS to make any undertakings to our Clients in respect of refunds or other matters. 7. Cancellation, Changes to Stopover and Ticketed Airfares: Cancellation and change fee of $30 per person applies for ticketed airfares, in addition to any airline cancellation fees and penalty that are applicable. Airfare cost included in the tour is clearly mentioned and are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of the airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and the voluntary date and schedule changes will incur fees. TOTAL HOLIDAY OPTIONS is not liable for delays or disruptions of any air travel. Once tickets are issued, TOTAL HOLIDAY OPTIONS will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. 8. Passengers Needing Special Assistance: TOTAL HOLIDAY OPTIONS welcomes passengers with disabilities or special needs however, some group journeys may not be suitable for passenger with a special need. We recommend you advise us the tour you prefer and your interest with all the important information relating to your health, mobility and fitness so we can tailormade tour accordingly. This information is crucial and required at the time of booking and any changes to health, mobility and fitness must also be reported as soon as possible and prior to departure. If you require special assistance or care or any type including pushing a wheelchair, assistance with walking or assistance with dressing, you must travel with a companion capable of providing the required assistance or care. TOTAL HOLIDAY OPTIONS will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers unless extra support person is available at the destination or tour and charges are paid in advance. Please note coaches, minibuses and trains are not equipped with wheelchair ramps. TOTAL HOLIDAY OPTIONS reserved the right to deny services from the start till the end of the tour and TOTAL HOLIDAY OPTIONS booking conditions will be enforced. 9. Not Included in the Tour Cost: Visa and passport costs, vaccination and medical expenses, any type of insurance, excess baggage, extra meals, mini bar, room service, additional excursions, laundry, beverages, souvenirs, tipping, postage, phone calls, internet, none collectable taxes, items of a personal nature and anything not mentioned in the Includes column of your tour quote. 10. Cancellation by TOTAL HOLIDAY OPTIONS: Every tour is a guaranteed departure with a minimum of one person in private escorted tour and group journeys as mentioned in the tour itinerary. The Company reserve rights to cancel any tour due to any unforeseen circumstances and will advise you as soon as possible. We stress that this rarely occurs; however, in such an eventuality, the Company will make every endeavour to offer substitute arrangements of a similar nature, standard and cost. If the arrangements offered are not acceptable to you the Client, a full amount, except any penalty charged by airlines and any third party, will be refunded. TOTAL HOLIDAY OPTIONS take no responsibility for any loss incurred due to the tour cancellation.
11. Special Deals and Multi Tour Discounts: The discount in the brochure is given on the lowest price tour package when multi tours are booked. One discount is applicable for one booking and cannot be combined with any other offer or discount. The Company reserves the right to withdraw or change these offers at any time. 12. Errors and Omissions: We reserve the right to correct any errors in prices quoted or calculated for any services and will notify you as soon as possible. 13. Hotel Descriptions, Maps and Photos: Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routes, locations, or services. Hotel room photographs may not be specific to the actual room to be occupied. 14. Accommodations and Bedding Configuration: All accommodation quoted in the itinerary is considered lead-in or base category rooms unless otherwise requested. A double room is fitted with double or twin beds; the single room may be smaller than other rooms and this varies from hotel to hotel. Triple rooms usually offer a double bed with an additional rollaway mattress or fold-away bed for the third person in the same room which you may find over-crowding. Due to the type of guest hotel serve (Honeymoon and couple) some hotel may only have double room though you requested for twin. 15. Special Requests: Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. TOTAL HOLIDAY OPTIONS will pass your request on to the hotel, airline or other supplier but cannot guarantee that it will be accommodated. TOTAL HOLIDAY OPTIONS will also pass on any dietary requests to the airline, but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. 16. Health and Fitness Requirements: A good level of fitness and health is required to participate in all TOTAL HOLIDAY OPTIONS holiday packages. In some destinations, there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, boat, river cruise ships and trains. All customers are required to familiarise themselves with any health requirements specific to the countries being visited. Any pre-existing health conditions must be discussed with your doctor who can confirm your suitability to travel on your chosen tour. If you or any member of your party has any medical conditions or disability which may affect you while travelling, you must provide us with full details in writing prior to making your booking so that we can assist you in considering the suitability tour arrangements. You must also promptly advise us if there are any changes to your health that may affect your holiday after your booking has been confirmed. In the best interests of yourself and of your tour group, TOTAL HOLIDAY OPTIONS reserve the right to prevent you from further participation on a tour if a physical or psychological condition presents itself which significantly affects the enjoyment or wellbeing of yourself or the rest of your group. TOTAL HOLIDAY OPTIONS will not be liable to refund any part of the tour paid by you, or on your behalf, which you have not used. Reasonable assistance will be offered but you will be responsible for making alternative arrangements to accommodate any medical or dietary condition. The information provided does not, under any circumstances, make TOTAL HOLIDAY OPTIONS liable if your condition exacerbates or affects your ability to participate in any portion of the tour. 17. Travelling with Children: In hotels stating where a child stays free, this is generally a room paid for as two adults and the child is expected to share the parents’ bed. Hotels will not provide an extra bed, and additional charges may be levied for a child’s meal and extra bedding. An additional room is charged at an adult rate even if the child stays unaccompanied by an adult. Children’s fares are available on application but please note that children under 16 are
