MEDIA & PHOTOGRAPHY/ BROADCASTING CONTRACTORS | MULTICHOICE | TW ACHIEVERS
OnDemand) to finding new revenue streams, it is a challenging and satisfying job. Her role also includes managing the mobile (WASP) function for the DStv and MNet as well as social media, which grows bigger and bigger every day. Natalie thrives on being at the cuttingedge of technology and the diversity that the industry offers. DStv operates in exciting times, especially with digital being the future. Natalie has a graduate diploma in Marketing.
Natalie Thayer
Currently, Charmaine is the General Manager of Strategy and Business Development and her focus has shifted to the formulation and communication of the Strategy as well as identification and exploration of the New Business Development Portfolio. Zonke Gama – General Manager: Operations Division Zonke is currently the General Manager of the Operations Division at MultiChoice Africa. Her portfolio entails servicing all MCA South Africa customers. This includes all walk-in service centres, contact centre and technical support. At a strategic level she is responsible for designing and monitoring integrated processes governing the corporation’s interactions with its customers. Before her current position, Zonke was the Senior Call Centre Manager, responsible for over 1,200 employees within the Inbound Call Centre environment. Under her leadership, her department’s focus on quality customer experience contributed to the Customer Care Department team winning the
Khulu Ntshangase
2010 and 2011 Orange Index Customer Survey in the Entertainment Sector and was positioned fourth and seventh respectively overall. Zonke was also instrumental in expanding the number of MultiChoice Service Agencies nationally and played a vital role in expanding the current Call Centre for MultiChoice. Zonke joined MultiChoice as an Eastern Region Agency Manager in 2001. During her stay at MultiChoice she has held positions of Service Centre Manager, National Agencies Manager and National Service Centres Manager. Zonke holds a BCom degree, completed the Management Advancement Programme from Wits University and the Media Management Programme from the Stellenbosch University. Natalie Thayer – General Manager: Commercial DStv Online Natalie is the Commercial General Manager for DStv Online. Her main function is to generate revenue for the online division. From negotiating new agreements, to the sales and marketing of new products (BoxOffice and
Khulu Ntshangase – Head: Multichoice South Africa Legal Services Khulu joined the MultiChoice Group as Legal Counsel in January 2005. She was tasked with setting up a Legal Services Department for the MultiChoice Group in South Africa. Her current position as Head of Legal Services entails formulating and implementing the Group's legal strategy; identifying and putting in place measures to reduce legal risk, advising on and managing legal matters pertaining to the MultiChoice South Africa Group. Khulu has represented the MultiChoice Group in various negotiations, including negotiations with international players like SKY, Disney, Pace and UEC. She has also advised on a number of ground-breaking transactions including the introduction of the first High Definition Decoder in South Africa and the introduction of IPTV. She holds degrees in Political Science and Law from the University of Cape Town, a Masters degree in Communications Law from Wits University and management certificates from the University of Stellenbosch and the Gordon Institute of Business Science. She is a member of the Golden Key International Honours Society.
www.multichoice.co.za
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