Pambili Document Solutions
Committed To Service Excellence
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ambili Document Solutions as it exists today was established in October 2000. Originally, the company formed part of Xerox, being formed as one of the organisation’s black economic empowerment initiatives. As the company flourished, it was realised that there was an opportunity to take the company to a higher level. This led to Pambili Document Solutions, Chief Executive Officer, Mike Chonco buying the business from Xerox and it’s becoming an authorized Xerox Concessionaire. Since its inception, Pambili Document Solutions (Pty) Ltd has shown sustainable annual growth and will continue do so for years to come. An Impressive Beginning Today, the company is 100% blackowned and is upfront regarding its equity ownership. Pambili Document Solutions enjoys a black-owned rating from Empowerdex and features in Impumelelo, a publication that features South Africa’s top empowered companies. Pambili Document Solutions (Pty) Ltd provides all Xerox products and services and concentrates on those markets where it’s influence and experience are maximised. It is an approach that clearly meets with market approval, since the company has an impressive list of clients that includes Eskom, National Union of Mineworkers, Educations Labour Relations Council and several local councils. The company views any government department, South Africa’s leading utility providers, metropolitan councils, unions, business process
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“Pambili believes that if it remains focused on the task at hand, it can achieve a great deal.” outsourcing, and any form of tender as the type of business it would like to become involved in. Pambili Document Solutions (Pty) Ltd has been appointed as a preferred supplier to the City of Johannesburg through its tender process and has previously been awarded a portion of the local government/GSSC tender.
Pursing a good working relationship with clients has been one of Pambili Document Solutions(Pty) Ltd key strengths. Most people realise that the days of simply dropping off a piece of hardware at a client, hoping that this will satisfy their needs, are long past. A company needs to conduct a thorough analysis to determine what the client’s needs are, then match these to the technological solutions that exist. In this regard, the relationship Pambili Document Solutions (Pty) Ltd has with Xerox is critical. The company is recognized as the world’s leading office automation company, and it has to its credit some of the most innovative technological advances of the last few decades. This provides Pambili Document Solutions (Pty) Ltd with an edge over its competitors, since the company can assure clients that any problems they may encounter will be dealt with by professionals. Client Insight Knowledge Management and Customer Relationship Management is of particular importance to Pambili Document Solutions (Pty) Ltd. The implications of these are obvious for Pambili Document Solutions (Pty) Ltd, as clients want to know how the company can help them make the most of the knowledge they have and achieve their goals. Pambili Document Solutions (Pty) Ltd maintains that companies need to focus on their core business and work with a solutions partner that deals exclusively in the creation, handling, distribution and storage of documents, allowing them to concentrate on more important issues.
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