Compensation Plan

RETURN POLICY

30 Day Back Money Guarantee: Topanga Scents offers customers a 30 Day Money Back Guarantee, minus shipping and handling. If, for any reason, you are not satisfied with any Topanga Scents product/merchandise you purchase, you may return (your cost) the unused portion to Topanga Scents within 30 Days for a full refund of the purchase price, minus shipping and handling.

Shipping, Returns, & amp; Refunds: Order and Shipping Confirmation: Please make sure your address and shipping method are correct before checking out. Once your order has shipped, you will have to wait for the shipment to arrive back to our Warehouse plus pay a new shipping invoice before we can correct your address to reship your order. Upon placing your order, you will receive a confirmation email which will include your Order# and your Order Summary including your shipping method. Please be sure to check that the correct shipping method is selected before completing your payment. If you select Local Delivery and are not Local, you will have to pay a Shipping and Handling Invoice before your order is shipped. Local Delivery is for our Local Customers only (Local to El Dorado, AR). Orders take typically 3-5 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a second email notification of shipment including your tracking number.

Receiving a Refund: Refunds will be issued once we have received your returned products/ merchandise. Any products returned used, opened, and/or damaged will not be eligible for a refund. Refunds will not include any shipping and handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used at the time of purchase. Please remember this will not include shipping and handling charges. Once refunds are processed on our end, it could still take up to 10 Business Days for your bank to complete the transaction.

Missing or Damaged Products/Merchandise: Upon the arrival of your shipment, it is your responsibility to check for any missing or damaged products/merchandise. You have 10 Business Days after the receipt of your order to notify us of any missing products/merchandise. You will need to supply us with via email: • Your Order# • Reason for Return • Photographs of your box • Photographs of products received • Photograph of your packing slip

Once we receive all of the above information, we will proceed with any proper claims so we can process what needs to be replaced/reshipped. If we have to file a claim, you will be responsible for maintaining the box of the shipment and how it arrived along with all of the products/ merchandise that arrived in that shipment for any inspection that will need to take place. Once the inspection takes place, we will release these items and reship any replacements needed for that shipment.

Order Cancellation: Customers may cancel an order within 3 business days of purchase by detaching the following cancellation, completing the information, and mailing the cancellation via Certified Mail within 3 business days of purchase to the address provided. This can be found under the tab, Return Policy, on the Topanga Scents website.