LILLY CHIANG San Francisco-based Mortgage Loan Officer Lilly Chiang – of PNC Bank – is a highly-respected, trustworthy and dedicated professional who consistently places her clients’ best interests front and center during every transaction. With a focus on excellence in customer service, Lilly has been helping her customers in the Bay Area achieve their real estate dreams for close to two decades, and in that time has funded well over two billion dollars in loans and been a constant recipient of her company’s Chairman’s Award. Lilly, former real estate agent and recruiter, began her career in the mortgage industry in 2002, after an unpleasant experience obtaining a loan for her own home. “The real estate Broker I was working with just didn’t take the time to explain everything to me,” she recalls. “The listing agent ended up sending my file over to a woman who was a Senior Vice President at JP Morgan Chase, and she sat me down and explained everything to me. Then, she ended up offering me a job. It was initially a rough transition, but ultimately it ended up working out very well.” Very well, indeed: the lion’s share of Lilly’s business is based on repeat clients and word-of-mouth. “I’ve done business here for seventeen years,” says Lilly, when asked to elaborate on this impressive loyalty her customers have demonstrated. “I’ve been working with these families for a long time, some of them were just children when I worked with their parents, and now they’ve grown up and they’re coming to me when they are buying their first home.”
There are many other reasons for Lilly’s success, among them her welcoming demeanor and her constant striving to keep her buyers and Realtor partners informed every step of the often-convoluted loan process. “I’ve noticed there are times when I’ve tried to get ahold of my own lender, and I had to leave a voicemail and wait twenty-four hours for a return call,” says Lilly. “I make sure I pick up the phone when someone calls me, and I don’t mind if they call me on the weekends or at night.” Lilly’s own poor experiences working with lenders factors into her commitment to providing exceptional customer service, and making sure all of her buyers are completely educated about what to expect when obtaining a loan. “I always make sure my clients understand what the differences are between the loan products that are available for them,” she explains. Lilly is also proud of the wide variety of loan products PNC offers. Anyone looking for a mortgage would do well to read Lilly’s reviews on Zillow.com, on which site she holds a perfect-five star rating. Among the glowing testimonials she has received is this one: “In the process of buying our first home, Lilly’s performance was outstanding. She was incredibly patient and took the time to educate us and was able to move extremely quickly and was always super-responsive throughout the entire process.” In other words, if you’re looking for an exceptional lender, look no further than Lilly Chiang.
For more information about Lilly Chiang, please call 415-595-9980 or email Lilly.Chiang@pnc.com
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