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You can’t touch or hug. With a mask, you can’t reveal your smile. What can you do?
SOME STARTER IDEAS MAG AZIN E
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Introduce yourself. Restaurant servers say their names to patrons when they’re seated. But in other settings, customer-facing people don’t. A short “hi, I’m Ashley, and I’m doing (this) for you” begins to establish a rapport and puts MAG customers at ease. AZ
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Speak a little louder. The mask may be muffling your voice. This is especially hard for anyone who has hearing challenges because they can’t hear you and they can’t read your lips. Save them—and yourself—from frustration by M and GA being a bit louderA clearer. Z
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Make your nonverbal communications say what your smile can’t. Raise your eyebrows a bit when you smile or give a slight nod as you look them in the eye. While you can’t touch, you can offer a virtual hug or high-five. Waving or MAG up never requires contact and giving a thumbs AZIN E helps people feel acknowledged.
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Smile anyway. Even if they can’t see you smile, use it as though people can see it. The smile will come across in your voice.
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How you treat people in the worst of times is what they’ll remember in the best of times.
Now, moreIN than E ever, people want—and need—to feel good about the brands they’re investing in. A well-designed masked customer experience will build loyalty now and pay dividends when the world is safer.
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Greater Topeka
Partnership
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Development AZINBusiness A GO Topeka Program E
JANUARY/FEBRUARY 2021
TK Business Magazine
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