W Webinar
“THE PANDEMIC HAS RAISED BIG QUESTIONS – A PARADOX FOR MANY WORKING PEOPLE - BETWEEN HEALTH-SECURITY AND ECONOMIC-SECURITY. SEVERAL GLOBAL COMPANIES HAVE DONE A GOOD JOB OF BUILDING EMPATHY AND TRUST WITH EMPLOYERS AND CONSUMERS IN THIS CONTEXT. THIS TRUST-BUILDING HAS HELPED THEM BRING BACK PEOPLE, CONSUMERS AND OR EMPLOYEES, BACK TO THEIR STORES OR OFFICES.” and justice throughout the value chain.
Udaiyan Jatar Founder, Blue Earth Network, USA
They expect a future with more health and sanitation. The crisis has accelerated some investors’ awakening to the fact that taking a
“The pandemic has raised big questions – a paradox for many working people - between health-security and economic-
longer-term view of things can lead to more transformative outcomes. “It’s an opportunity for visionary leaders
security. Several global companies have
to take a more long-term view towards how
done a good job of building empathy and
they invest in break-through innovation, and
trust with employers and consumers in this
really change systems for the future.”
context.
Positive outcomes from the crisis: “There
“This trust-building has helped them bring
is an awakening to the failures that have
back people, consumers and or employees,
affected our economy and society, even
back to their stores or offices. Trust building
before the crisis. For example, the short
is critical if you want people to put their lives
term-ism in management culture.
in your hands – so they know you will not be cavalier with their safety or their livelihoods. “The pandemic has disproportionately
Brian J. Allen Cyber Advisory Services, EY
“From a tactical standpoint there is an appreciation for working-from-home. People
“In terms of the kinds of security issues
are recognising that working-from-home
companies and employees were facing
affected the poor, and in America, black
saves on commuting and unnecessary
during this new period of working remotely,
people are bearing the brunt of the crisis. We
meetings. There’s actually a surprising
we’ve definitely seen a ballooning of threats,
have seen some companies combining their
resilience in our human ability to connect
which is fairly typical when criminals see
Covid response with their responses to the
online, through video conferencing and
a fresh opportunity. And it’s coming from
Black Lives Matter (BLM) movement, because
collaboration tools.
organised crime and different state actors.
they are related in terms of the systemic change that society needs. “There is a greater need now, more than
“We have seen that in our workshops
and the biggest weaknesses we’re seeing is
you have to listen to people one at a time,
employees not being aware of threats.
ever, to take real action beyond pretty words,
so more voices are given air time, and more
and the best companies are really taking
ideas are being debated.
action. It’s an opportunity for companies
We are all working in a different environment
with remote teams: if done right, it means
“That’s a really subtle but important
“One, we have to recognise we are working in a different environment. Two, the actors are very sophisticated. They are getting
to actively seek to find and attract the best
factor. It helps breakthrough ideas. On an
very good at their game. We’re seeing
diverse talent into the industry.
online format it becomes easier for these
very complicated phishing scams that are
expressions to come forward.”
exploiting different vulnerabilities — they
“Smaller companies have a real opportunity to really re-examine their role
are selling personal protective equipment,
in the community, product development
they are offering advice from WHO and
and innovation more than ever before and
doctors, they are exploiting e-commerce.
look at it through the lens of the future. People now expect more transparency
“Security firms are keeping executives better informed about these risks so they can find the right balance between risk and reward, and can better manoeuvre in
“IN TERMS OF THE KINDS OF SECURITY ISSUES COMPANIES AND EMPLOYEES WERE FACING DURING THIS NEW PERIOD OF WORKING REMOTELY, WE’VE DEFINITELY SEEN A BALLOONING OF THREATS, WHICH IS FAIRLY TYPICAL WHEN CRIMINALS SEE A FRESH OPPORTUNITY. AND IT’S COMING FROM ORGANISED CRIME AND DIFFERENT STATE ACTORS. WE ARE ALL WORKING IN A DIFFERENT ENVIRONMENT AND THE BIGGEST WEAKNESSES WE’RE SEEING IS EMPLOYEES NOT BEING AWARE OF THREATS.” 10
Tissue World Magazine | July/August 2020
this new environment,” he noted. “But that information about risks needs to be more timely and more in-depth. “For the future, I think we’ll see a more holistic approach. Rather than looking at risk management as different silos, such as crisis management, information security, or business security, we’re seeing a lot of alignment in risk practice to be more coordinated as we move through digitalisation.”
