Resident Handbook for Evolve Housing

Page 15

Your lease agreement The lease agreement that you make with us today is a legal contract that gives you the right to live in the property. This means that both you and Evolve Housing need to meet the conditions in the contract.

Customer service Evolve Housing aims to provide exceptional customer service. You can expect us to deliver our services with fairness, equality, dignity and respect. We have formalised our commitment to providing quality customer service in our Client Service Strategy. If you feel you are not being treated respectfully, equally and with dignity at any time during your tenancy, please let one of our team members know. For more information on our Client Service Strategy, please visit our website: evolvehousing.com.au/about-us/who-we-are/plans-and-strategies/

RESIDENT HANDBOOK 15


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local council Local council area contact information Emergency services General community Emergy services Getting repairs done Home and tenancy Disability Multicultural services Polices information

6min
pages 45-52

Connect with your

1min
page 44

provider Important assisitance Concessions, rebates

1min
page 41

Utilities connection

1min
page 40

and assistance Be fire aware Fire safety and prevention in the home Gabage and recycling Red, Green and Yellow

1min
pages 42-43

Keep connected with us

1min
page 38

Employment through Opportunity Pathways

1min
page 37

Local resident group

1min
page 34

Women’s group Support programs Go Grants

1min
page 36

time frame Important emergency numbers What you should know about home repairs and maintenance Planned maintenance repairs Common area

1min
page 30

to be away from your property? Leaving the property

1min
page 24

Household changes and guests What if you are going

1min
page 23

When it’s time to leave your property Providing us feedback How do I make an

2min
pages 25-27

Home repairs FAQs Can I organise work to be done if I’m willing to pay for it? I have pests in my property, what do I do? Can I install an airconditioner? What do I do if my roof starts leaking during a storm?

1min
pages 32-33

Personal support plan Resident advisory group

1min
page 35

charges? Water usage Property damage Being a good neighbour Pets

1min
page 22

How to pay your rent

1min
page 19

Customer service New home checklist Property condition report

1min
pages 16-17

About Evolve Housing

1min
page 11

works Your lease agreement

1min
page 15

Welcome home General maintenance and after hours phone Acknowledgement of

1min
page 8

Welcome from the CEO

1min
page 10

What we do

1min
pages 12-14

Rent review

1min
page 20
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