THIIS August 2020

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Helping your customers to look after their mobility scooter batteries

The importance of ensuring end-users know how to care for their mobility scooter and powerchair batteries cannot be overstated. For end-users, it means averting preventable hassle and for retailers, it means less time spent on avoidable callouts. Henry James, Deputy Managing Director of Leoch Battery UK, shares his battery care expertise and reveals some valuable tips for mobility dealers to pass on to their customers.

By Henry James The COVID-19 lockdown and social distancing regulations have had a significant impact on everybody in society, but for users of mobility scooters and assisted living products, it’s been particularly challenging. For those who have been managing to venture out intermittently to retain their independence, get a bit of fresh air or to pick up essential food shopping, or for those who may be high risk or shielding and protecting themselves at home, it’s critical that

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they keep their scooters regularly maintained throughout this difficult time to get the most out of them and stay mobile when they’re able to get out of the house. A key part of this is ensuring that the mobility scooter batteries are performing well. Your customers’ scooters depend upon a reliable power source so care and maintenance of their battery during any time of absence is vital and here’s where you can help to advise them…

HELPING CUSTOMERS TO HELP THEMSELVES You can let them know that they should be making sure that their batteries are fully charged, not left in state of discharge if they leave the scooter for any length of time. Hopefully, based on the current lockdown timescales, there shouldn’t be any significant degradation as long as no device on the scooter has been left on, draining power. They should also give the batteries a full charge before going